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The Hotel Alex Johnson, an Ascend Collection hotel

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523 6th Street, Rapid City, SD 57701
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The Hotel Alex Johnson, an Ascend Collection hotel
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The Hotel Alex Johnson, an Ascend Collection hotel
The Hotel Alex Johnson, an Ascend Collection hotel
The Hotel Alex Johnson, an Ascend Collection hotel
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770 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lead, South Dakota
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

My best friend & I stayed at the alex johnson for a girls weekend & were lucky enough to get one of the "haunted rooms". Our stay was fantastic! The very best part of our stay was the ghost tour. Our guide Jill told us all about the history of the property & made the tour so much fun! It... More 

Was this review helpful? Yes 1
West Melbourne, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Historic hotel in the heart of the city center. Lobby has Western lodge look with interesting Native American symbols painted on the ceiling. Rooms have dated décor from the 1960s, which imbues a certain charm. Several restaurants and shops within walking distance. Starbucks and a lively Irish pub attached to the lobby of the hotel and a rooftop restaurant with... More 

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for giving us a positive review. We are glad that you were able to enjoy Paddy O'Neill's, Vertex and Starbucks on your recent visit. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the... More 

Indianapolis, Indiana
Level Contributor
6 reviews
2 of 5 stars Reviewed 3 days ago NEW

While the hotel may hold historic value, the furnishings are of historic time periods. When upholstery is fraying and carpet is worn and I pay a high rate I tend to get annoyed. Only one bar of soap provided, towels are old and worn. When you pay this much for a hotel I expect more quality. But I also expect... More 

Was this review helpful? Yes 1
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write a review regarding your recent stay at The Hotel Alex Johnson, an Ascend Hotel Collection Member. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the condition of your room on your recent visit. I personally apologize for the front desk staff and will be... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Unexpected find in downtown. Went in lobby just to check out this historic building. Spontaneously joined a haunted hotel tour - fun and informative. Went up to the awesome roof top lounge for a cocktail as a cool way to end our evening. If in town again - I'd totally stay here.

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to complete a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

There are very few hotels in downtown Rapid City. So, if you are looking to stay downtown and be within walking distance to restaurants, shops and summer concerts, it's a good choice. You'll also be able to take advantage of the Presidents Walking Tour. Plus, there is free parking available. The front desk and bell staff were very friendly and... More 

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Oshkosh, Wisconsin
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Interesting decor in the lobby, but the very crowded rooms show the age of the hotel. Bathroom was pretty small, but at least it did have a grab bar in the tub for extra safety. Elevator was small, but never a problem getting up and down to our 8th floor room. My friend and I were in one of the... More 

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I personally apologize for the communication issues regarding the cookie crumbs and water bottle. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in... More 

Rapid City, South Dakota
1 review
5 of 5 stars Reviewed 5 days ago NEW

My friend and I were in town for just a night and the spooky valet was amazing. We were kindly introduced to the haunted tour of the hotel by the woman who works at the chubby chipmunk stand. Hotel staff were friendly and helpful. I would recommend visiting the tour for an interesting and slightly creepy tour of the beautiful... More 

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for your positive review! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are glad that you enjoyed the ghost tour; the valets have worked hard to... More 

Des Moines, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I understand this is a historic building, and older buildings were not constructed to have huge rooms, etc. But the bathrooms are super tiny. You have to sit at an angle to fit. I've been to other older hotels and they have been much better. This is just OK, but considering the price, I'd recommend you look elsewhere. The 2... More 

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write a review. I do apologize for the poor customer service that you received. We will certainly address this with our staff immediately. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for... More 

Potomac, Maryland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

This hotel from the outside looks very antiquated and after getting inside, the feeling was the same and I might add, a little bit depressing. The food and service in the hotel restaurant was very good and front desk persons did a good job. But I would not stay there because it is aesthetically unpleasing.

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for your positive words about the restaurant and the front desk staff. We will be undergoing a renovation in the fall of 2015 and hope that you can come back to visit us when it is completed. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service... More 

Charleston
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice old Hotel! Great location for roaming the town. Rooms adequate size. Takes a long time to get hot water for the bath. Parking is horrible on the 3rd floor of a garage a block and half away. Had early flight out and walked along a desolate street to get my car. Likely safe but this should be addressed

Was this review helpful? Yes
GMAlexJohnson, Front Office Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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