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All 52 Rapid City hotels

The Hotel Alex Johnson, an Ascend Collection hotel

3.0 of 5 Hotel   |   523 6th Street, Rapid City, SD 57701
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72%
Ranked #20 of 52 hotels in Rapid City
Certificate of Excellence 2014
A recent review
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563 people have reviewed this hotel

Traveler rating
    227
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    83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I came to Rapid City to visit family, but we wanted to have the opportunity to tour some of the local historical attractions. We selected the Hotel Alex Johnson for this reason. It started out to be a very pleasant experience when we were greeted by a very friendly valet/bellhop named Nathan. Not only did he get... More

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Humble, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The main reason for the low score was the rude and slow employees. We stayed at the AJ our first and last night of a 8 day road trip to Yellowstone Park and points of interest along the way and in Rapid City. First night after dinner elsewhere we tried the roof top lounge and found it disorganized and lacking... More

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rapid city, sd
Top Contributor
235 reviews 235 reviews
37 hotel reviews
172 helpful votes 172 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We actually live in Rapid City, but we have always wanted to stay at the Alex Johnson. So we decided to book a room and do a night out on the town for our anniversary. First thing to know is that there is no parking on site so you can either park about 1.5 blocks away at the parking garage... More

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GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write this review. I want to apologize for the stay not living up to your expectation. We want every guest who walks through our doors to receiving only the best customer service and to leave with only praise for the facility and the staff. We did not live up to this high standard... More

Milwaukee, Wisconsin
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Last year, a friend and I decided to take a road trip to South Dakota and visit the Badlands, Crazy Horse and Mount Rushmore. Of course we wondered where to stay. A friend of my friend recommended the Hotel Alex Johnson. She had stayed there and enjoyed her stay. We booked it and we were good to go! We returned... More

Was this review helpful? Yes 1
GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for choosing to stay at the Hotel Alex Johnson and for taking the time to write this review. I am happy to hear that you and your friend had a great trip to the Black Hills and that you enjoyed your stay at the Hotel. Thank you for your recent stay and I do hope you will make... More

Portland, Oregon
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Not my first time here, so we got a suite as the rooms tend to be small. In spite of the fact housekeeping was on the floor as we checked in, we found the entire suite filthy dirty. Debris on the floor, wrappers in drawers, crumbs on the work desk. Only one robe in spite of the fact we were... More

Was this review helpful? Yes 1
GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write this review about your recent stay with us. I appreciate you telling us where we need to make improvements and I will be sharing your review with my Housekeeping Staff so they understand the importance of double checking their rooms and going the extra mile for our guest. I hope you will... More

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here on occasion for work, and it is a unique hotel. The staff is almost always friendly, chatty, and smiling. The hotel has a coffee shop, chocolate shop, and two restaurants attached which is great for when there are blizzard conditions. In nice weather, the hotel is at the heart of the small town downtown of Rapid City,... More

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GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write this review about the Hotel Alex Johnson. I appreciate you choosing us as your hotel of choice when traveling to Rapid City for business. Thank you once again for your patronage and I look forward to your next visit with us. More

Miami Lakes
Top Contributor
62 reviews 62 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Housekeeping is the friendliest staff at this hotel, The front desk is friendly one minute and unconcerned the next. The valet service is the worst, and no one offers to help with bags, but they do open the door for you if they are available. The rooms are pretty much standard fare - clean and comfortable - rooms do show... More

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GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for your recent stay with us and for taking the time to write this review. I will be sharing your comments with my staff so we can use it to motivate all of us to not only give 4 Star service but strive to give 5 Star Service. Thank you and I hope you will return and see... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

For the most part, we loved our stay here. The bed was quite comfy. However, the "one size fits all" robes must have been made for people with zero body fat, they were certainly NOT for men who have football player shoulders. When we checked in on Saturday evening there only seemed to be one valet on duty and you... More

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GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write this review about your recent visit. I appreciate all of your comments and I will share them with my Department Heads so they can learn from your suggestions. Thank you and I hope you can make a return trip soon. More

Sioux Falls, South Dakota
Top Contributor
63 reviews 63 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Alex for one night. Check in along with valet parking was very easy. We did have a bit of a snafu with order room keys. After trying three different keys the finally moved us to a different room. Room was not overly large, beds were very comfy. Bath room was very small but clean. The air conditioner... More

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GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for your recent stay at the Hotel Alex Johnson. I appreciate you taking the time to write this review about your recent stay. The Vertex Sky Bar located on the top of the hotel offers stellar views of the city and is a great place to unwind after a long day seeing the many local sights. Thank you... More

Long Island, NY
Top Contributor
153 reviews 153 reviews
21 hotel reviews
94 helpful votes 94 helpful votes
1 of 5 stars Reviewed 1 week ago

WARNING: HIGH FRUSTRATION LEVELS. My wife and I checked-in upon arrival and went to our assigned room. I had booked our reservations over 6-months in advance on the hotel's website. The room we were given on the third floor was an absolute joke. The windows didn't begin until approximately 5-and-a-half feet and were made of glass blocks. Inotherwords, the only... More

Was this review helpful? Yes 1
GMAlexJohnson, General Manager at The Hotel Alex Johnson, an Ascend Collection hotel, responded to this review

Thank you for taking the time to write this review. I want to apologize for the lack of professionalism that my staff showed you during your stay with us. We want to offer only the best customer service and cleanness rooms in the area and to have our guest leave with only the best impression of our facilities. However, at... More

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Additional Information about The Hotel Alex Johnson, an Ascend Collection hotel

Address: 523 6th Street, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel Alex Johnson, an Ascend Collection hotel 3*
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Also Known As:
Alex Johnson Hotel
Alex Johnson Rapid City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#10 Business Hotel in Rapid City #16 Family Hotel in Rapid City
Hotel Class
Official Description (provided by the hotel)
Since 1928, the historic Hotel Alex Johnson has welcomed visitors from around the globe. Located at the heart of Downtown Rapid City, the Hotel Alex Johnson is an easy 25-minute drive from Mount Rushmore and is listed on the National Register of Historic Places. The Hotel Alex Johnson includes 143 rooms and suites and houses the Vertex Sky Bar, Paddy O'Neills Irish Pub, Seattle's Best Coffee, Chubby Chipmunk Hand-Dipped Chocolates, AJ's Wicked Salon and the Alex Johnson Mercantile. ... more   less 
Number of rooms
143

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