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All 52 Rapid City hotels

BEST WESTERN Town 'N Country

2.5 of 5 Hotel   |   2505 Mount Rushmore Road, Rapid City, SD 57701
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Ranked #35 of 52 Hotels in Rapid City
A recent review
4 of 5 stars Reviewed September 22, 2013
susinak907 Anchorage, Alaska
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255 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Town 'N Country
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Anchorage, Alaska
Contributor
16 reviews 16 reviews
13 hotel reviews
4 of 5 stars Reviewed September 22, 2013

Enjoyed our stay at the BW Black Hills Lodge, traveling to visit family in the area and for my husband to run a Marathon nearby. Staff was pleasant on every interaction from Check-in to daily room service. Beds were comfortable and room spacious for 3 people, amenities of a small refrigerator an microwave was a nice feature for the race... More

Review collected in partnership with Best Western

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BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thank you for your review on Trip Advisor. We are pleased you enjoyed your stay here at the Best Western Town ‘N Country. We try our best to provide our guests with clean,well-maintained, affordable accomodations and a caring and helpful staff. We are happy that we were able to accomplish this for you during your stay with us. We hope... More

Seattle, Washington
Top Contributor
157 reviews 157 reviews
22 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 22, 2013

Be sure you can handle 15 stairs for the D=-building---there are no elevators.....They said this is the only floor with pet-free availability. The voucher for breakfast at the Colonial Inn is a nice touch.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thank you for your recent review. I am glad you enjoyed your stay and the breakfast at the Colonial House Restaurant. If we had known you had a problem with stairs. I am sure we could have found a room elsewhere that would have accomodated your needs. We apologize for any inconvenience this may have caused, and hope you will... More

Russell, Kansas
Top Contributor
71 reviews 71 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 17, 2013

It is an older motel, was very clean but customer service was very lacking. The young man, who acted like he could have cared less about anything, that registered us did NOT tell us that there were coupons for every day at the restaurant next door. We would have saved $50. which is no small amount. When we finally found... More

Was this review helpful? Yes 1
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

I am sorry you were disappointed with the service provided by our staff during your stay at our Best Western. Our staff takes great pride in providing our guests with the best possible customer service, and I am sorry we failed to meet your expectations. We sincerely hope you will give us another opportunity to make things right for your... More

Kansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2013

We stayed here for 6 nights. The room was pleasant and clean. When we checked in the young man acted like he could have cared less if we stayed. We received 2 coupons for breakfast next door and were suppose to be told that we could receive them every day of our stay. Didn't find this out till check out.....they... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

We appreciate hearing from our guests and sincerely apologize for the inconveniences you encountered during your stay at our hotel. I am sorry that you did not receive the coupons for breakast at the Colonial House Restaurant during your stay. I have addressed that issue with the front desk; and, hopefully, it has been resolved. We strive to meet or... More

Fallon Nv, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2013

Good location for visiting Mt Rushmore, Crazy Hourse monument, Deadwood SD, Custer State Park. Very interesting area lots to see and do, Best Western located on Mt Rushmore Hwy. 5 days were too short of a stay We wtll go back to visit the Bad Lands, Devils Tower.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We are conveniently located to most of the attractions in the Black Hills, including Mt Rushmore, Crazy Horse, Custer State Park, and Deadwood. The Badlands and Devils Tower are a must see. Come back and see us again when you return to see the sights you missed... More

Whitstable
Contributor
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 9, 2013

This was our third hotel (although it was more of a motel) on our road trip and I think we had been spoilt by having newly refurbished rooms in the previous two hotels.  The room was tired and shabby and very much in need of the planned update later in the year.  The room was mostly clean although the sealant... More

Was this review helpful? Yes 2
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thank you for taking the time to share your concerns on Trip Advisor. This fall we will begin an extensive renovation of the property. The renovation could continue into the spring of 2015. I am sure you will be pleased with the results once completed. In January.we discontinued our traditional continental breakfast. We now offer breakfast at the Colonial House... More

Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2013

Despite the slightly older buildings Town 'N Country proved to be a clean and very pleasant experience. We were upgraded to a family suite and had a ton of space with 3 queen beds, one in a separate room (excellent choice for a large family though we are a small one). The price was reasonable and competitive. The restaurant adjacent... More

Was this review helpful? Yes 2
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thank you for the great review and compliment! We are so pleased you enjoyed your stay here at the Best Western Town ‘N Country. We try our best to provide our guests with excellent customer care and we are so happy that we were able to accomplish that for you while you were with us! We would love to have... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2013 via mobile

Location of hotel was great. my family & I were on vacation so we had about 3 rooms. they were great except the bathroom floors still had a ton of hair on them. also, if your pool is going to be open after dark put some lights up there. other than that good stay. thanks

Was this review helpful? Yes 1
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thank you for choosing to stay with us. We appreciate your business. I am sorry that you had problems during your stay. The pool lights have been repaired, and I have spoken to the head housekeeper about the hair that was found on your bathroom floor. We do hope you will consider staying with us again the next time you... More

Waterloo, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

We were on vacation in South Dakota and our plans changed unexpectedly. After a sudden illness to one of our friends our final destination changed and Town & County Best Western in Rapid City was right there to help us. Our friend found himself in the hospital in Rapid City for five days so we all decided to stay in... More

Was this review helpful? Yes 1
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

Thanks so much for taking the time to write this wonderful review. I'll be sure to pass on your kind words to our staff. More

Saint Louis, Missouri
Top Contributor
52 reviews 52 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 26, 2013

The staff at this location and the adjacent restaurant were outstanding. The room was adequate and the price was a high for the accommodations. Perhaps an update of the accommodations or re-consideration of the pricing is in order.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review

We are very happy that you chose to stay in Rapid City and even happier that you decided to spend your time with us. Thank you for your kind remarks. We hope to see you again soon. More

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Additional Information about BEST WESTERN Town 'N Country

Address: 2505 Mount Rushmore Road, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Town 'N Country 2.5*
Number of rooms: 99
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Also Known As:
Best Western Town And Country Inn
Best Western Town & Country Hotel Rapid City
Best Western Rapid City
Country Inn Rapid City
Rapid City Country Inn
Rapid City Best Western

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