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Travelodge Rapid City

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2505 Mount Rushmore Road, Rapid City, SD 57701 (Formerly BEST WESTERN Town 'N Country)
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Travelodge Rapid City
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282 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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    (282)
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    (33)
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All months
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were very pleased with this hotel after leaving the other hotel that we had been in following a terrifying experience that we got the police involved in; a first for us. The staff knew we were coming and welcomed us. Seeing that I was very shaken they reassured us that they were there to provide us with a worry... More 

Was this review helpful? Yes
BWTC_Management_Team, Front Office Manager at Travelodge Rapid City, responded to this review

Service first is our philosophy, I am proud that our staff did their absolute best to make your feel comfortable and safe. Thank you for your kind words, our guests are our #1 asset! More 

demaileron
Level Contributor
160 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Decent location, one of the least expensive hotels in the area. Safe, well-light parking lot, easy-to-use TV, very strong FREE wifi. Outdoor pool with ample, fluffy pool towels! Note there is a LIMITED free breakfast spread; bagels & cream cheese, juice, muffins, and plenty of coffee. If you want a larger, extensive breakfast spread, I suggest you either stay at... More 

Was this review helpful? Yes
BWTC_Management_Team, Front Office Manager at Travelodge Rapid City, responded to this review

Thank your for your review! I am happy that we could meet and exceed your expectations. We value our guests and try to offer a great stay at an even better value. Our customers come first, thank you for making our service possible! More 

Chicago, United States
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very big hotel, and is deceiving in size from the road. They have at least five buildings, and most rooms are ground level with parking in front of your room. Our room was really spacious, and very clean. The WiFi was very weak, and it was constantly needing to reboot for the password. Customer service was very... More 

Was this review helpful? Yes
BWTC_Management_Team, Front Office Manager at Travelodge Rapid City, responded to this review

Thank you for your kind words. We really want everyone's experience with us to be a memory they can take with them! We appreciate the opportunity to serve you , and hope to have the opportunity to serve you in the future! More 

Orlando, Florida
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Stay there for two nights. Poor customer service. AC didn't work properly and stuff didn't know how to fix. It stopped a lot in the middle of the night. Very lousy breakfast.

Review collected in partnership with Travelodge

Was this review helpful? Yes
BWTC_Management_Team, Front Office Manager at Travelodge Rapid City, responded to this review

I would like to apologize for your subpar experience with us. The most striking thing I read in your review is in concerns to the service you received from staff. I apologize for any other inconveniences as well, but service should come first. If you would like to contact the hotel I would greatly appreciate knowing more about your situation.... More 

Travelers are raving about these Rapid City hotels

Wallington, United Kingdom
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rooms comfortable and clean. Breakfast station could have been better monitored when supplies needed topping up. Tea bags but no hot water!! When I asked about this I was told to get the hot water from the sink tap, this was very unsatisfactory. Not much choice for breakfast. Very basic accommodation.

Was this review helpful? Yes
BWTC_Management_Team, Front Office Manager at Travelodge Rapid City, responded to this review

Thank you for your response! I apologize for our coffee machine being broken at the time of your stay. We have addressed breakfast being fully stocked based off of recent reviews like yours! Thank you for helping us improve and letting us know what we can do better at! I hope you enjoyed the rest of your stay! More 

Volin
1 review
3 of 5 stars Reviewed 4 weeks ago

Overall good Nice room good price and clean.. I one have a couple suggestions 1. Make sure people are aware of the fact the heat and AC unit are the same unit. I had to call the front desk at 1:30 am to find out how to get heat. 2. Have the breakfast area better stocked and someone keeping track... More 

Review collected in partnership with Travelodge

Was this review helpful? Yes
BWTC_Management_Team, Front Office Manager at Travelodge Rapid City, responded to this review

Thank you for the review! The suggestions you made, have been heard and we have addressed our breakfast situation. We appreciate the kind words and are thankful for the opportunity to serve you. Hopefully we can better serve you in the future. More 

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