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Holiday Inn Express Rapid City

2.5 of 5
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750 Cathedral Drive, Rapid City, SD 57701
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Holiday Inn Express Rapid City
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Ranked #37 of 52 Hotels in Rapid City
A recent review
3 of 5 stars reviewed 2 days ago
Mrsku
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The room was dirty and the smell unbearable.The hotel seems very old and is nowhere near the standard expected for a Holiday Inn Express hotel. We stayed in several HIE hotels across North America. This has been by far the worst.

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Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We drove from Kansas to Rapid City. We were happy to see a bed and these were very nice and comfy! We checked in at midnight and the person at the desk was very pleasant and helpful. Room was clean and quiet. Breakfast was normal for buffet. Cinnamon rolls were warm and good. The children liked the pancake machine and... More 

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Boulder, CO
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We're currently staying and checking out tomorrow. The room is nice enough and clean, I really have no complaints about it. The walls are quite thin and we often hear people walking above us (staying on the 2nd floor), music, conversations, dogs, and vacuum cleaners. There is a spotlight pointed right up at the hotel, and is so bright that... More 

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West Richland, Washington
Level Contributor
194 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Our first stay at this Holiday Inn Express. We found the hotel overall to be clean and well taken care of. Our room was also very clean and everything was in nice shape. The pool is large and the pool area also very large. The fitness room is small with only three pieces of equipment; a recumbent bike, a stepper,... More 

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am so pleased you enjoyed our indoor pool and found the patio to be nice. I am proud that our Front Desk staff has excellent service and helped you find dinning locations and such. We look forward to the opportunity to have you with us again in the future. More 

Sioux Falls, SD
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I made this reservation on my corporate card in May. 3 days before the trip my card was hacked and cancelled by the issuing bank so my employer called the hotel directly and paid with their card. When we checked in the reservation reflected the old card - I pointed this out to the desk person Devyn and she wasn't... More 

Was this review helpful? Yes 1
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

I would like to Thank You for taking the time to share your experience with me. I would also like to apologize for the lack of customer service you received. I am a new GM to the property, and it is my goal to bring my team forward on every level to not only meet, but to exceed our guest’s... More 

Travelers are raving about these Rapid City hotels

Palm Harbor, Florida
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel. Very clean, good breakfast. Our room was on the 2nd floor. Whoever was above us was up walking all night long. We got no sleep. I learned the next day that this hotel is often used by people taking outpatient cancer treatments. This frequently has side affects, one of which can be discomfort that... More 

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am glad that your found our property t be clean and that you enjoyed our breakfast. We currently assess our arrivals for special request, and we can certainly add looking for special medical concerns/consideration to that. What a thoughtful Idea. Thank You. More 

Midwest
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It was my wife and I along with my elderly mother in Rapid City visiting family. We stayed in one of their suites which was very generous in size, but really need to be up dated. The furniture was tearing at the seams and the sheets on the bed smelled of cigarette smoke. The carpet was clean but worn and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Rapid City, responded to this review

Dear Rushmidwest, Thank you for taking time to share your experience with us. It is regretful to learn that you were not able to fully enjoy your stay because of the our room accommodations falling below your expectations. Please accept our sincerest apologies for any inconvenience you may have experienced. I am confident that these concerns you mentioned will be... More 

Ambleside, United Kingdom
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 1, 2015

We had booked one night but Winter storm Venus meant we had to stay an additional night. Comfortable room with large windows which you could look out over the town (and see when the roads were cleared!). Great swimming pool which I had to myself most of the time, just the right temperature when you could see snow piled up... More 

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am pleased you enjoyed your stay and the use of our pool. The convenience store across the parking lot is very convenient. I'm glad we were able to check you in early. We hope to have you with us again. More 

Philadelphia, Pennsylvania
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 21, 2015

Spent a weekend here and loved it. The hotel was very nice and clean. The room was great! The kids loved the water play area and would have stayed there all day if we let them. Breakfast was yummy and a nice way to start the day. Lots of places to eat nearby. Would definitely recommend the hotel and would... More 

Was this review helpful? Yes
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am so pleased that you enjoyed our nice, clean property and that you found the breakfast to be "yummy" and that the kids had fun in our pool. Thank You for staying with us and we hope to have the opportunity to have you with us again in the future. More 

Olympia, Washington, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 17, 2015

The rooms were comfortable. The service was wonderful. The GM went above and beyond to be helpful. We had a very nice vacation in the Black Hills. Holiday Inn Express provides great value for a family. Thanks again for making our vacation easier.

Was this review helpful? Yes
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. We hope to have the opportunity to have you with us again in the future. More 

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