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Holiday Inn Express Rapid City

2.5 of 5
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750 Cathedral Drive, Rapid City, SD 57701
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Holiday Inn Express Rapid City
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Ranked #38 of 52 Hotels in Rapid City
A recent review
5 of 5 stars reviewed yesterday
John S
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Is on my way from Minnesota to New Mexico, and through out the long 600 mile drive through South Dakota it was the only hotel vacant. It's staff, a little homely however nice and patient and answerd to all requests and questions gracefully . Continental breakfast was not bad at all. Pool was amazing. Beds, bathroom and overall cleanliness was... More 

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Sundance, WY
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I are Platinum members in the Holiday Inn Priority Club, which means we stay in Holiday Inn hotels a LOT. My daughter had a very early flight out of Rapid City, so we decided to put her in a hotel in Rapid City with shuttle service so we would not have to make a 4:00 am drive... More 

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I do apologize there was a miscommunication regarding our shuttle service. We utilize the Airport Express Shuttle service. The hotel does cover the cost of the shuttle from the airport to the hotel. We do not, however, cover the cost of the shuttle to the airport. I will double check our web site listing and... More 

1 of 5 stars Reviewed 4 days ago NEW

The clerk who wears his long black hair in a ponytail assaulted my children while they were at breakfast and accused them of "stealing" free food. He insinuated my children were not guests at the hotel and threatened to use video camera footage to get them in trouble. This is insane that a free complimentary breakfast is included in the... More 

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Huntsville, Texas
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I liked it so much I stayed on my return trip. Terrific room and rate. Despite some local construction and road repairs very quite hotel. Very reasonably priced and comfortable. Good comp breakfast and very friendly staff.

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am so pleased that you enjoyed our complimentary breakfast and the friendly service from our staff. It was wonderful having you with us for your return trip home. We look forward to the opportunity to have you with us again in the future. More 

Calgary
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room was dirty and the smell unbearable.The hotel seems very old and is nowhere near the standard expected for a Holiday Inn Express hotel. We stayed in several HIE hotels across North America. This has been by far the worst.

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

I'd like to Thank You for bringing this matter to my attention. This is not the stay experience we want to provide for our guest on any level. The property is working extensively on improving the quality of the property itself, as well as, the level of customer service. These efforts include bringing in a new GM, Director of Housekeeping... More 

Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We drove from Kansas to Rapid City. We were happy to see a bed and these were very nice and comfy! We checked in at midnight and the person at the desk was very pleasant and helpful. Room was clean and quiet. Breakfast was normal for buffet. Cinnamon rolls were warm and good. The children liked the pancake machine and... More 

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RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

We are pleased that you enjoyed our breakfast and that your bed was very comfy. It was our pleasure to have you with us and we hope to have you with us again should you be returning to the Black Hills. Thank You for sharing your experience. More 

Boulder, CO
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We're currently staying and checking out tomorrow. The room is nice enough and clean, I really have no complaints about it. The walls are quite thin and we often hear people walking above us (staying on the 2nd floor), music, conversations, dogs, and vacuum cleaners. There is a spotlight pointed right up at the hotel, and is so bright that... More 

Was this review helpful? Yes 1
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I do apologize the construction is a bit of a challenge. The spotlights do add to the safety and appearance of the property, but they shouldn't be hindering your sleep. I will look into getting those repositioned. I do apologize this disturbed the quality of your sleep. Thanks again for taking the time to share... More 

West Richland, Washington
Level Contributor
204 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our first stay at this Holiday Inn Express. We found the hotel overall to be clean and well taken care of. Our room was also very clean and everything was in nice shape. The pool is large and the pool area also very large. The fitness room is small with only three pieces of equipment; a recumbent bike, a stepper,... More 

Was this review helpful? Yes 1
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am so pleased you enjoyed our indoor pool and found the patio to be nice. I am proud that our Front Desk staff has excellent service and helped you find dinning locations and such. We look forward to the opportunity to have you with us again in the future. More 

Sioux Falls, SD
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I made this reservation on my corporate card in May. 3 days before the trip my card was hacked and cancelled by the issuing bank so my employer called the hotel directly and paid with their card. When we checked in the reservation reflected the old card - I pointed this out to the desk person Devyn and she wasn't... More 

Was this review helpful? Yes 1
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

I would like to Thank You for taking the time to share your experience with me. I would also like to apologize for the lack of customer service you received. I am a new GM to the property, and it is my goal to bring my team forward on every level to not only meet, but to exceed our guest’s... More 

Palm Harbor, Florida
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 22, 2015

This is a very nice hotel. Very clean, good breakfast. Our room was on the 2nd floor. Whoever was above us was up walking all night long. We got no sleep. I learned the next day that this hotel is often used by people taking outpatient cancer treatments. This frequently has side affects, one of which can be discomfort that... More 

Was this review helpful? Yes
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review

Thank You for your review. I am glad that your found our property t be clean and that you enjoyed our breakfast. We currently assess our arrivals for special request, and we can certainly add looking for special medical concerns/consideration to that. What a thoughtful Idea. Thank You. More 

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