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Blackstone Lodge and Suites

395 Glendale, Lead, SD 57754 (Formerly Palace Express Lead)
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Blackstone Lodge and Suites
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10 Reviews from our TripAdvisor Community

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6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (10)
  • Mar-May only
    (0)
  • Jun-Aug only
    (10)
  • Sep-Nov only
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is right on the local highway to Deadwood, which was our destination. Despite that it was very quiet. The hotel is recently updated and the rooms are nice. WiFi worked ok. There is a simple bar off the main lobby. There is a help yourself breakfast that's included with eggs, sausage, biscuits & gravy, cereals, sweets, coffee, juice,... More 

Was this review helpful? Yes 1
Lonsdale, Minnesota
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is still going through some renovations but guests are greeted by a beautiful lobby and very friendly staff. The rooms are clean and have everything you need in them. They do seem a little unfinished as there were areas where items had been removed from the wall and the holes were left unfilled. The hot tubs out back... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

The entire hotel has been newly remodeled. They were still making updates while we were there. The staff did their best to make the updates as unobtrusive as possible. The breakfast was one of the most comprehensive I have ever seen. All of the employees were extremely friendly, courteous and helpful. The room was quiet and well appointed. Making this... More 

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San Diego
Level Contributor
166 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed June 27, 2015

I booked two nights at the Palace Express in February. When we arrived on June 1st the property had been acquired by Blackstone. I think we may have been their first guests! Although the property was under renovation the staff went to great lengths to ensure we were comfortable. The breakfast room was not complete but we got coffee and... More 

Was this review helpful? Yes 1
lp5790, General Manager at Blackstone Lodge and Suites, responded to this review

Thank you for the great review of the hotel. We are happy you enjoyed your stay and your accommodations. We pride ourselves in our great service and the love we put into our guests. Lucy- general manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2015 via mobile

This hotel amazed us in so many ways! The rooms are recently remodeled and everything was fresh and new. Inadditon to a great night's stay, the staff and management went above and beyond the call of duty! Upon checking out, we discovered our vehicle would not start. The front desk clerk (Lacey) was coming off from the night shift and... More 

Was this review helpful? Yes 1
lp5790, General Manager at Blackstone Lodge and Suites, responded to this review

Thank you for the wonderful review of the hotel. Britt and Lacy showed just what great guest service is all about. Our staff always tries to make our guests feel welcome and at home. Sorry to hear about the dead battery and locked car doors, but so happy all went well. Hope the trip home was safe and a good... More 

North Mankato, Minnesota
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 27, 2015 via mobile

Stayed here because of a mixup in reservations for deadwood this weekend. Very pleasantly surprised. Excellent continental breakfast, room very nice and clean, staff very caring and curteous. Hot tub deck is still under construction but looks nice. New ownership is trying very hard to make this a top notch place to stay. Will have to revisit to see if... More 

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lp5790, General Manager at Blackstone Lodge and Suites, responded to this review

Thank you for the wonderful review of the hotel. Our staff does strive to give the best service possible. We are so happy you enjoyed your accommodations, and came to stay with us. We hope to become 5 star with our staff service, clean rooms, and the love from our owners. They have put heart and soul into the property... More 

Rochester, Minnesota, Usa
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 17, 2015

I've never stayed here before so my review isn't based on how improved it is, but is my first-stay impression. They are doing an overhaul to improve the look of the hotel and they've made great choices in colors and many of the finishes; the hotel will be nice once they are done - but not exceptional. Staying there in... More 

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lp5790, General Manager at Blackstone Lodge and Suites, responded to this review

Thank you for your review of the hotel. I apologize for the inconvenience of the construction and the daily mess. We try to keep it as clean as possible nightly after the crews are done for the day. We have added a touch of class to the hotel, and for the town, with the complete remodel that we have undergone.... More 

Monroeville, Pennsylvania
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed June 13, 2015

This hotel is under serious construction, but the staff will go out of their way to make you happy about it. The new owners are on a mission to make this a first class hotel, and it seems they may succeed. The room we stayed in for four nights was just put together. Everything was brand new including the beds,... More 

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lp5790, General Manager at Blackstone Lodge and Suites, responded to this review

Thank you for the wonderful review. We have put great pride in the renovation of the hotel. We also provide great service and hospitality for all our guests. Fred and Patty, it was wonderful to meet both of you. Kathleen and the staff all thank you. See you both soon. More 

Des Moines, Iowa
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 10, 2015

we arrived on a Saturday night, June 6. everywhere in town was booked and another place suggested checking here as they have just reopened.Got a room for two nights at 129.00 each night. a little pricy, but the casino down the road was getting 299.00 a night, so we were happy. even though it is unfinished...we had no phone and... More 

Was this review helpful? Yes
lp5790, General Manager at Blackstone Lodge and Suites, responded to this review

Thank you for your kind review of Blackstone Lodge & Suites. We apologize for some of the minor inconveniences, as we are in the last push of our complete remodel. Our staff has been busy these past 3 months trying to get everything ready for our guests. The next time you stay with us, our hot tubs should be installed... More 

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Prices are for 1 room, 2 adults
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