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Deadwood Mountain Grand Hotel

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1906 Deadwood Mountain Drive, Deadwood, SD 57732
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Deadwood Mountain Grand Hotel
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371 Reviews from our TripAdvisor Community

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South Dakota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Getting to the hotel was a little odd. you had to cross the casino to an elevator in the back that took you to the hotel lobby. The lobby is beautiful. check in was efficient. Motel is a little more expensive than I believe it is worth. I think our discounted price was $160 which I think is too high... More 

Helpful?
Thank Isz-girl
Huntington, West Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

It was my friends birthday so I flew more than 1700 miles to surprise him. He has always talked about wanting to stay at this hotel and use the hot tub so I booked room to surprise him. We go to use the hot tub and it didn't work. We complained to front desk and was told manager would take... More 

Helpful?
Thank Jeri Ann I
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

Jeri Ann, thank you for taking the time to tell us about your stay with us. As the Hotel Manager, I make sure that all of our guests have a wonderful stay at our facility. I am so very sorry to hear that this was not the case during your stay. Unfortunately, due to the extreme cold temperatures we experienced... More 

Colbert, Oklahoma
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We have stayed here several times. The first time we found out it was a smoke free hotel and casino, which is was why we chose the hotel. We are always impressed with the friendly, helpful staff and clean rooms. This time it was snowing during our stay and the grandsons liked watching the snow out the window facing the... More 

Helpful?
Thank rangergwen
Aberdeen, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We decided to spend our Christmas Holiday in beautiful Deadwood! We had two families and could not have enjoyed ourselves more! Great hotel, great casino. Kids enjoyed the games in the casino room. Only suggestion would be to offer breakfast coupons or hotel guest discounts.

Helpful?
Thank tygurtoos
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

What a wonderful review! We appreciate your feedback and are so glad that we were able to provide you and your family a quality stay with us. We have also implemented discount vouchers for our hotel guests in all of our key jackets. Thank you again for staying with us and your kind words. We look forward to seeing you... More 

Chetek, Wisconsin, United States
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

We booked our stay as part of a surprise birthday celebration for my sister. Despite it being a casino, it was family friendly. The coffee bars and restaurants where out of a lot of items(hot chocolate, chi tea, etc.). The food was good and the service was great! Highly recommend staying here!

Helpful?
1 Thank Samantha R
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

Thank you so much for taking the time to tell us about your stay. We are thrilled that we were able to accommodate you for your sister's surprise birthday party! Your family and friends were a pleasure to have as our guests, and we hope to see you again in the future for your events, birthdays, or just a night... More 

Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2015

Deadwood Mountain Grand is a very nice hotel with great service. I had HORRIBLE service with Expedia and the staff at Deadwood Mountain Grand, when they realized this, went out of their way to go above and beyond to make up for the hassle that they weren't responsible for. The hotel is nice and clean. It's upstairs from the casino... More 

Helpful?
1 Thank Matt M
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

Thank you Matt for the awesome review! We know how sometimes booking through third party websites can be frustrating. It was a pleasure for Paige and I to help you make the situation right in every way we could! Thank you again so much for staying with us, and we look forward to seeing you again! More 

Buffalo, New York
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 25, 2015

Stayed here one night. Very confusing trying to find the front desk to check in. Once that hurdle was cleared, with assistance from hotel staff, we loved this place. The room was great. The hotel was centrally located in Deadwood so we could walk the whole town. We will be back for sure.

Helpful?
1 Thank jimandmar
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

Thank you for the wonderful review! Our building layout is a bit different than other hotels, so it can be a bit confusing when you first arrive. However, I'm glad that we were able to provide you with a great stay experience. We look forward to seeing you in your future travels, and thank you again for staying with us. More 

Nashville, Tennessee
Level Contributor
111 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed December 24, 2015

We have stayed here three times. Recently we stayed here one night when they were not very busy, and our front desk ladies, twins Jane and Joan, really took care of us. They upgraded us to a suite and it knocked our socks off! What a beautiful room! It was also very reasonably priced. We really appreciate how Jane and... More 

Helpful?
1 Thank Jane S
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

Thank you for taking the time to review our property. We are thrilled that we were able to provide you with a great experience! Jane and Joan are amazing and we are more than lucky to have them as our employees. We look forward to seeing you again in your future travels and thank you again for staying with us. More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 1, 2015

For a "Holiday Inn," it's probably one of the best I've seen. As a "resort," they need to step it up a bit. The property is very nice, but it was awkward dragging luggage through the casino to get to the elevators to get to the lobby on the 2nd floor. The spa entrance/relaxation area was about 10 steps from... More 

Helpful?
1 Thank Michelle R
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, responded to this review

Thank you so much for your feedback regarding your stay with us. We do apologize for the layout of the hotel, as it can be frustrating at times. Thank you for your comments so that we can work on areas that may need improvement. We hope that you will stay with us again! More 

Rapid City, South Dakota
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed November 21, 2015 via mobile

Were stayed for 28 days (Oct 7th-Nov 5th). With that said, as spiral elite members, this was the worst hotel as far as acknowledging your member status. There were a few people worth mentioning. First, the twins at the front desk, Joan & Jane are AMAZING ladies with an awesome personality. Kudos ladies. Also the women at the coffee bar,... More 

Helpful?
1 Thank Magical77
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review

Please know that our heartfelt sympathy goes out to you and your family during this most difficult time. What you are going through must be very frustrating and challenging. You chose us as your home away from home and we are grateful for your show of confidence in selecting our resort. We hope that, overall, our staff and facilities somehow... More 

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