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All 15 Sumter hotels

Holiday Inn Express - Sumter

2.5 of 5 Hotel   |   2490 Broad St, Sumter, SC 29150
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Ranked #3 of 15 hotels in Sumter
Certificate of Excellence 2013
A recent review
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60 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The beds were comfortable and the room had a decent flat screen television. The cable service was out for a day (we stayed more than a week). I think the thermostat on the AC needed calibration because even when it was turned to its coldest point it struggled to keep us cool in March. They resurfaced the parking lot while... More

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IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear Talia62, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the air conditioning system and the parking issue. While we understand that your stay was not 100% satisfactory,... More

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here on a house hunting trip and the staff were all friendly and helpful. It appears to have been recently updated and our room was very nice and very clean. The cleaning ladies were efficient and friendly as well.

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Top Contributor
85 reviews 85 reviews
20 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 2, 2014

A friend and I were in town to go see a show at the Chuck Wagon (will post a review for that as well). The hotel is located in what we assume is the "downtown" area and has one entrance/exit (that we saw). The hotel was beautifully decorated and the employees were wonderful! My friend forgot her toothbrush, and I... More

Was this review helpful? Yes 1
Smyrna, Georgia
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 1, 2014

My wife and I stayed at this hotel while visiting her parents. The lobby was very modern and European. It seems like the hotel was just renovated. The decor and furnishings in the rooms were very modern and upscale. The cleanliness was exceptional and the staff was friendly. My wife and I love modern decor when we travel. We will... More

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Top Contributor
81 reviews 81 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed February 16, 2014

It started well, though. I had a clearly just renovated room, big, quite clean ... but that was it: - during the renovation works they certainly forgot the windows. Due to the bad isolation my room was always cold (had to put some towels on it to block the cold coming) and noisy (had to sleep always with ear plugs)... More

Was this review helpful? Yes 1
IHGHotelsSumterSC, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear Mr. Athlet: Thank you for reviewing our hotel. We value all feedback, both positive and negative. As a Holiday Inn Express, we strive to provide only excellent service to our guests. The experience you have described is unacceptable, and we offer our sincerest apologies. Thanks to your feedback, we will be able to correct the issues given so they... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 7, 2014

We stay at this hotel several times a year. We stayed for 2 nights during the Martin Luther king weekend. We were traveling with grandchildren so I booked a queen suite. We could see that they were working on renovations when we checked in. There were no lights or tables in the sitting area, and a gold chair next to... More

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Atlanta, Georgia
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2013

I had't stayed at this location in some time and but it was well worth it. The staff was really friendly and informed me up front that the hotel was under renovation so there would be some noise during the day (not a problem because I only wanted to sleep there at night as I was visiting family). The room... More

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Portland, OR
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 21, 2013

My family stayed here for a few days recently for a family event. We checked in around 4pm, got to our room and hadn't even put our bags down when a worked knocked on the door and asked if he could take the bathroom mirror and picture. He said they were working on upgrades and they were. But were a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear frostypauly, As always we are glad to read feedback from one of our valued guests. I do apologize that your experience was not what you expected specifically with the housekeeping schedule. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another... More

Dayton, Ohio
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 25, 2013

I've stayed here a few times for business and never have anything bad to say about the place. The staff is always awesome and the coffee and breakfast spread in the mornings is always hot and tasty. Very convenient location for working on shaw (15 mins from hotel to anywhere on base) and for the Sumter restaurants.

Was this review helpful? Yes 2
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

Check in was efficient, friendly and professional. The hotel was very clean including the hallways and my room (Room 108)...was a huge King suite. This Holiday Inn was very spacious. Location was close to restaurants and shopping. The Breakfast area was large and food options included hot items. I was planning on staying at the Candlewood Suites next door but... More

Was this review helpful? Yes 1

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Additional Information about Holiday Inn Express - Sumter

Also Known As:
Holiday Inn Express - Sumter Hotel Sumter
Holiday Inn Express - Sumter Hotel
Holiday Inn Sumter
Sumter Holiday Inn
Address: 2490 Broad St, Sumter, SC 29150
Phone Number:
Location: United States > South Carolina > Sumter
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 hotels in Sumter
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express - Sumter 2.5*
Official Description (provided by the hotel):
Welcome to Sumter South Carolina. Our hotel in Sumter, SC is near Shaw Air Force Base, International Paper, Pilgrims Pride, McEntire Air National Guard, Sumter Palmetto Tennis Complex, Becton Dickenson, Caterpillar and Sumter Exhibition Center. The Holiday Inn Express is located right next to Outback Steakhouse and across from Wal-Mart Super Center. Our clean and comfortable accommodations in Sumter, SC include a full hot breakfast, sleeper sofa, micro-fridge, iron & board, hair dryer, coffeemaker, 27' television, two speaker phones, voicemail, alarm clock and free high speed Internet access. We also feature a fitness center, a business center, a guest laundry and to make your stay even more relaxing we offer an indoor heated pool and outside patio. Whether you are traveling for business or pleasure Stay Smart in Sumter, South Carolina and make the Holiday Inn Express Sumter Hotel your home away from home! ... more   less 
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