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Holiday Inn Express - Sumter

#5 of 18 Hotels in Sumter
Certificate of Excellence
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2490 Broad St, Sumter, SC 29150
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Holiday Inn Express - Sumter
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86 Reviews from our TripAdvisor Community

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Traveler rating
    43
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    13
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • All months
    (86)
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    (19)
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South Carolina
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I haven't stayed in a Holiday Inn Express in quite a few years. I usually stay at Hyatt, Hilton, and Intercontinental, but I had some IHG points so I decided to spend a couple of award nights at the HI Express in Sumter. The hotel looks very clean and modern from the outside. I was assigned a room with a... More 

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Danbury, Connecticut
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 29, 2015

The bed at the Holiday Inn Express was outstanding! We had one of the best night's of sleep that we've ever experienced while staying here. The front desk staff was very helpful and went out of their way to make sure we had everything that we needed. The breakfast area was very nice, and the food itself was filling.

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Columbus, Georgia
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 7, 2015

Stayed here 2 nights with my family from Ohio. The hotel was nice and clean. We had a small water leak from the room above us but we were taken care of immediately. Pool was a little small for the crowd. I believe there was a baseball tournament nearby and the pool was packed. Breakfast was well stocked with a... More 

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San Antonio, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2015

My husband, toddler and I stayed in a King Bed Suite for seven days and it was the perfect size for us. Plenty of space to relax in the room and a refrigerator/microwave/sink to prepare food and wash dishes. The hotel is in good condition and the decor is modern. Every member of the staff that we encountered was friendly... More 

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1 review
5 of 5 stars Reviewed April 15, 2015 via mobile

My wife and I came to visit family in Sumter for the weekend. We chose this hotel because the rooms looked very modern online. The entire hotel is very modern. The beds were very comfortable and the free hot breakfast was amazing. One night we just walked over next door to Outback Steakhouse and had a great time. The location... More 

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Reston, Virginia
Level Contributor
296 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed April 14, 2015

When I first arrived I searched out the fitness center and found that it was unsuitable for anything but the most basic aerobic workout, and at that the equipment was low quality, Costs for offsite use are relatively high and front desk informed me that there was no special deal with any local gym nearby, this in addition to a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear BoomerPickins, Thank you for taking the time to post your comments. We are sincerely sorry to read about your negative experience over some facilities and amenities of our property. Kindly be assured that we treat this matter seriously as your comments will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that... More 

Decatur, Georgia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 5, 2015

We arrive on 12/27/2014 and check in was a little slow, but the staff was great and very friendly. (We got there a little earlier than the check in time). The room was the typical Holiday Inn Express room and there were no problems. The hotel was clean and the housekeeping staff was attentive and nice. The breakfast was a... More 

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Miami, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 3, 2015 via mobile

Location is great. Breakfast is offered in main lobby, fine selection. Fire alarm went off at 5:30 in the morning! We got to enter the building a short time after fire department arrived, only to have the fire alarm go off and on continuously many more times. Elevator was down even after building was cleared by fire department. 1:30 in... More 

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Kyle W, General Manager at Holiday Inn Express - Sumter, responded to this review

Greetings, I sincerely apologize for the disturbance you experienced while staying with us. We strive to make every guest experience as relaxing as possible, and I recognize on this day we failed our guests. The entire staff and ownership met to discuss opportunities of service that goes above and beyond, especially during times when things are not running perfectly. I... More 

Gaffney, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 10, 2015

Very friendly staff clean rooms even the pull out. Sofa was comfortable great breakfast no noise in the hall at night had three rooms no complaints from any of my family members, we will be back. Thanks so much

Was this review helpful? Yes 1
Greenwood, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 18, 2015

Four adults, 3 kids, two rooms for a one night stay. The staff was very accommodating from check in to a follow up call to let me know they had found some earrings in one of our rooms. I was informed that they had been placed in the managers lost and found with my name, phone number, and a note... More 

Was this review helpful? Yes 1
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