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Holiday Inn Express - Sumter

2.5 of 5 2490 Broad St, Sumter, SC 29150
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Holiday Inn Express - Sumter
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Holiday Inn Express - Sumter
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73 reviews from our community

Traveler rating
    38
    18
    9
    5
    3
See reviews for
20
7
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
81 reviews 81 reviews
72 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After encountering a few dirty Holiday Inn Express Hotels this one is a nice change..clean and very comfortable bed and sheets ...friendly staff ..only downside is the slowed down internet Time warner is Fast but this one slowed down to under 2MB

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a wedding and had two suite rooms. Our king suite was very nice (although the bathroom was a little tired) and clean. The queen suite had partical board on the window verses a curtain that fits the window and toilet was unstable and wobbled. As a stay in a previous HIX, the weekend cleaning... More

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IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear Joy C, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a really nice hotel with friendly staff and a great breakfast buffet. The thing that is keeping it from truly excellence is the state of their rooms. I was there over the summer. The air conditioning was wonky and as a result our room was incredibly humid and the sheets on the bed were damp.After reporting it to... More

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Greer, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 1, 2014

I have stayed at this hotel MANY times for business. Their team goes out of their way to be helpful. Last visit, it was colder than normal and pouring rain. There was no hot water ready or decaf hot tea bags. The manager went ahead and quickly checked me in my room. 5 minutes later there was a knock on... More

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Volos, Greece
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 27, 2014

Visited the hotel while traveling on business. The room was spacey and the bed great. Perhaps it could be renovated. By the way, I wasn't satisfied by the breakfast, especially by the fact that all cutlery and plates are plastic (!). Last but not least, the staff is very helpful.

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Greenville, South Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 22, 2014

This was a quick over night trip, and I had very little notice. I called the hotel at 8pm to make my reservation. The clerk was very helpful, and checked me in at that moment since I was planning to arrive very late. When I walked in, they had my key ready, I only had to show my ID and... More

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San Antonio, Texas
1 review
5 of 5 stars Reviewed July 9, 2014

I loved my stay at the Holiday Inn Express of Sumter. The rooms were super clean and comfortable. The hotel seems like it was just renovated. The decor is very modern. The breakfast was just right. Loved the sausage gravy and biscuits and scrambled eggs. They even had a machine that makes pancakes. Great hotel for the price. I have... More

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HIE_Sumter, General Manager at Holiday Inn Express - Sumter, responded to this review

Thank you for your excellent feedback from your most recent stay with us! We will continue to strive to keep you satisfied and returning to us when you are in Sumter. It always uplifts my staff when I can show them that they are appreciated. We look forward to seeing you again soon! -Kyle Whetsel More

Top Contributor
84 reviews 84 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 9, 2014

Great friendly staff! Room was clean. Stayed 6 nights here & no complaints. Breakfast was great too with lots of choices (fruit, yogurt, eggs, grits... coffee, juice...) Would stay here again. A little bit on the pricey side.

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Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2014

Stayed one night on June 20,2014. Bed bug bites detected on my body the following Monday. Reported incident to Holiday Inn Corporate with no meaningful response or follow up. Very disappointed. Checked Trip Advisor and noticed a similar incident reported earlier in 2014 again with no follow up by Management. Wish I had checked before staying.

Was this review helpful? Yes 2
HIE_Sumter, General Manager at Holiday Inn Express - Sumter, responded to this review

I personally apologize for the incident that you encountered while staying at our property. We treat a case like yours as paramount importance to us. I am sorry you were not responded to from Corporate, and I hope this has not turned you away from the great IHG hotel brands. We at the hotel have taken measures throughout the entire... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

This place was amazing. Clean& friendly! They forgot to get us a crib and upgraded to a bigger room for us for free to accommodate bed space for us. Breakfast was amazing! The pancake making machine was really neat. Staff was available. The place is complete upgraded.

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Additional Information about Holiday Inn Express - Sumter

Address: 2490 Broad St, Sumter, SC 29150
Phone Number:
Location: United States > South Carolina > Sumter
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express - Sumter 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express - Sumter Hotel Sumter
Holiday Inn Sumter
Sumter Holiday Inn

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