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Holiday Inn Express - Sumter

2.5 of 5 2490 Broad St, Sumter, SC 29150
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Holiday Inn Express - Sumter
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Holiday Inn Express - Sumter
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76 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I am writing this review from the hotel. It is 1:28 am and we checked in the hotel approximately 1 1/2 hours ago after a 6 hour drive from VA. If it weren't so late and I didn't have a 1 year old, I would ask for a refund and find another hotel. The shower has a floor mat that... More 

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Kyle W, General Manager at Holiday Inn Express - Sumter, responded to this review

Greetings, I do apologize for the issues you experienced and that we lost your business due to an unsatisfactory room. We seek to proactively solve problems prior to a guest experiencing them, rather than in a reactivate manner. We have addressed the issues you experienced, and hope in the future you continue to choose to stay at the wonderful Holiday... More 

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was pretty standard as Holiday Inns go. The rooms were clean and comfortable. The space was very functional with a fridge and microwave. The breakfast room was neat and easy to navigate. Most exceptional, however, was the front desk staff. I had to call from the car to book a room and he was extraordinarily courteous and helpful... More 

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Lexington, North Carolina
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sumter SC is one of the locations that I travel to several times per year. I always stay at this hotel. It is close to shopping if you forgot to pack something and close to many restaurants. The staff is friendly and helpful. The rooms are clean and breakfast is always good at HI Express:-) But you better book early... More 

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Top Contributor
85 reviews 85 reviews
76 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 11, 2014

After encountering a few dirty Holiday Inn Express Hotels this one is a nice change..clean and very comfortable bed and sheets ...friendly staff ..only downside is the slowed down internet Time warner is Fast but this one slowed down to under 2MB

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4 reviews 4 reviews
3 of 5 stars Reviewed October 30, 2014

We stayed at this hotel for a wedding and had two suite rooms. Our king suite was very nice (although the bathroom was a little tired) and clean. The queen suite had partical board on the window verses a curtain that fits the window and toilet was unstable and wobbled. As a stay in a previous HIX, the weekend cleaning... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear Joy C, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 28, 2014

This is a really nice hotel with friendly staff and a great breakfast buffet. The thing that is keeping it from truly excellence is the state of their rooms. I was there over the summer. The air conditioning was wonky and as a result our room was incredibly humid and the sheets on the bed were damp.After reporting it to... More 

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Greer, South Carolina
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 1, 2014

I have stayed at this hotel MANY times for business. Their team goes out of their way to be helpful. Last visit, it was colder than normal and pouring rain. There was no hot water ready or decaf hot tea bags. The manager went ahead and quickly checked me in my room. 5 minutes later there was a knock on... More 

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Volos, Greece
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 27, 2014

Visited the hotel while traveling on business. The room was spacey and the bed great. Perhaps it could be renovated. By the way, I wasn't satisfied by the breakfast, especially by the fact that all cutlery and plates are plastic (!). Last but not least, the staff is very helpful.

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Greenville, South Carolina
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 22, 2014

This was a quick over night trip, and I had very little notice. I called the hotel at 8pm to make my reservation. The clerk was very helpful, and checked me in at that moment since I was planning to arrive very late. When I walked in, they had my key ready, I only had to show my ID and... More 

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San Antonio, Texas
1 review
5 of 5 stars Reviewed July 9, 2014

I loved my stay at the Holiday Inn Express of Sumter. The rooms were super clean and comfortable. The hotel seems like it was just renovated. The decor is very modern. The breakfast was just right. Loved the sausage gravy and biscuits and scrambled eggs. They even had a machine that makes pancakes. Great hotel for the price. I have... More 

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HIE_Sumter, General Manager at Holiday Inn Express - Sumter, responded to this review

Thank you for your excellent feedback from your most recent stay with us! We will continue to strive to keep you satisfied and returning to us when you are in Sumter. It always uplifts my staff when I can show them that they are appreciated. We look forward to seeing you again soon! -Kyle Whetsel More 

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Additional Information about Holiday Inn Express - Sumter

Address: 2490 Broad St, Sumter, SC 29150
Phone Number:
Location: United States > South Carolina > Sumter
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express - Sumter 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express - Sumter Hotel Sumter
Holiday Inn Sumter
Sumter Holiday Inn

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