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All 16 Sumter hotels

Holiday Inn Express - Sumter

2.5 of 5 Hotel   |   2490 Broad St, Sumter, SC 29150
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76%
Ranked #2 of 16 hotels in Sumter
A recent review
5 of 5 stars reviewed 1 week ago
Amy D Greenville, South Carolina
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67 people have reviewed this hotel

Traveler rating
    37
    14
    8
    5
    3
See reviews for
18
7
8
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Greenville, South Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a quick over night trip, and I had very little notice. I called the hotel at 8pm to make my reservation. The clerk was very helpful, and checked me in at that moment since I was planning to arrive very late. When I walked in, they had my key ready, I only had to show my ID and... More

Was this review helpful? Yes
San Antonio, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I loved my stay at the Holiday Inn Express of Sumter. The rooms were super clean and comfortable. The hotel seems like it was just renovated. The decor is very modern. The breakfast was just right. Loved the sausage gravy and biscuits and scrambled eggs. They even had a machine that makes pancakes. Great hotel for the price. I have... More

Was this review helpful? Yes
HIE_Sumter, General Manager at Holiday Inn Express - Sumter, responded to this review

Thank you for your excellent feedback from your most recent stay with us! We will continue to strive to keep you satisfied and returning to us when you are in Sumter. It always uplifts my staff when I can show them that they are appreciated. We look forward to seeing you again soon! -Kyle Whetsel More

Top Contributor
80 reviews 80 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great friendly staff! Room was clean. Stayed 6 nights here & no complaints. Breakfast was great too with lots of choices (fruit, yogurt, eggs, grits... coffee, juice...) Would stay here again. A little bit on the pricey side.

Was this review helpful? Yes
Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night on June 20,2014. Bed bug bites detected on my body the following Monday. Reported incident to Holiday Inn Corporate with no meaningful response or follow up. Very disappointed. Checked Trip Advisor and noticed a similar incident reported earlier in 2014 again with no follow up by Management. Wish I had checked before staying.

Was this review helpful? Yes 2
HIE_Sumter, General Manager at Holiday Inn Express - Sumter, responded to this review

I personally apologize for the incident that you encountered while staying at our property. We treat a case like yours as paramount importance to us. I am sorry you were not responded to from Corporate, and I hope this has not turned you away from the great IHG hotel brands. We at the hotel have taken measures throughout the entire... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This place was amazing. Clean& friendly! They forgot to get us a crib and upgraded to a bigger room for us for free to accommodate bed space for us. Breakfast was amazing! The pancake making machine was really neat. Staff was available. The place is complete upgraded.

Was this review helpful? Yes
ca
Top Contributor
70 reviews 70 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed June 18, 2014

The management is proud to announce their renovations. Yes new lobby area and open seating in the breakfast space. Why didn't you re-do the bathrooms. Ours was cracked all around the tub and in the tub. Rust is showing on the shower head and along the fixtures. The room furniture is re-done and the beds seem new. The in room... More

Was this review helpful? Yes 2
HIE_Sumter, Front Office Manager at Holiday Inn Express - Sumter, responded to this review

Thank you for taking the time to post your comments about the Holiday Inn Express Sumter. Your feedback is very important. Our maintenance department is addressing the issue that you had during your stay. I truly appreciate you bringing these issues to my attention. We strive to provide each and every guest with a pleasurable experience. We look forward to... More

Wilmington NC
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 13, 2014

This hotel is fairly new and it is very nicely decorated. However, on the things that really matter, we have to give it a failing grade, Most uncomfortable hotel bed I've ever slept in. Walls are paper thin so if you like peace and quiet, this is not the place for you. The sofa and chair cushions were literally so... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear cblue55, Thank you for taking the time to provide feedback on your stay. It is unfortunate the firmness of the furniture was not to your preference, preventing you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we... More

Senior Contributor
35 reviews 35 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 27, 2014

The beds were comfortable and the room had a decent flat screen television. The cable service was out for a day (we stayed more than a week). I think the thermostat on the AC needed calibration because even when it was turned to its coldest point it struggled to keep us cool in March. They resurfaced the parking lot while... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear Talia62, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the air conditioning system and the parking issue. While we understand that your stay was not 100% satisfactory,... More

Senior Contributor
37 reviews 37 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2014

Stayed here on a house hunting trip and the staff were all friendly and helpful. It appears to have been recently updated and our room was very nice and very clean. The cleaning ladies were efficient and friendly as well.

Was this review helpful? Yes
Charleston
Top Contributor
85 reviews 85 reviews
20 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed March 2, 2014

A friend and I were in town to go see a show at the Chuck Wagon (will post a review for that as well). The hotel is located in what we assume is the "downtown" area and has one entrance/exit (that we saw). The hotel was beautifully decorated and the employees were wonderful! My friend forgot her toothbrush, and I... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express - Sumter

Address: 2490 Broad St, Sumter, SC 29150
Phone Number:
Location: United States > South Carolina > Sumter
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express - Sumter 2.5*
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Also Known As:
Holiday Inn Express - Sumter Hotel Sumter
Holiday Inn Sumter
Sumter Holiday Inn

37 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to Sumter South Carolina. Our hotel in Sumter, SC is near Shaw Air Force Base, International Paper, Pilgrims Pride, McEntire Air National Guard, Sumter Palmetto Tennis Complex, Becton Dickenson, Caterpillar and Sumter Exhibition Center. The Holiday Inn Express is located right next to Outback Steakhouse and across from Wal-Mart Super Center. Our clean and comfortable accommodations in Sumter, SC include a full hot breakfast, sleeper sofa, micro-fridge, iron & board, hair dryer, coffeemaker, 27' television, two speaker phones, voicemail, alarm clock and free high speed Internet access. We also feature a fitness center, a business center, a guest laundry and to make your stay even more relaxing we offer an indoor heated pool and outside patio. Whether you are traveling for business or pleasure Stay Smart in Sumter, South Carolina and make the Holiday Inn Express Sumter Hotel your home away from home! ... more   less 
Number of rooms
79

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