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Holiday Inn Express - Sumter

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2490 Broad St, Sumter, SC 29150
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Holiday Inn Express - Sumter
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Holiday Inn Express - Sumter
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83 reviews from our community

Traveler rating
    42
    20
    13
    5
    3
See reviews for
23
6
9
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My husband, toddler and I stayed in a King Bed Suite for seven days and it was the perfect size for us. Plenty of space to relax in the room and a refrigerator/microwave/sink to prepare food and wash dishes. The hotel is in good condition and the decor is modern. Every member of the staff that we encountered was friendly... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I came to visit family in Sumter for the weekend. We chose this hotel because the rooms looked very modern online. The entire hotel is very modern. The beds were very comfortable and the free hot breakfast was amazing. One night we just walked over next door to Outback Steakhouse and had a great time. The location... More 

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Reston, Virginia
Top Contributor
249 reviews 249 reviews
53 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When I first arrived I searched out the fitness center and found that it was unsuitable for anything but the most basic aerobic workout, and at that the equipment was low quality, Costs for offsite use are relatively high and front desk informed me that there was no special deal with any local gym nearby, this in addition to a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear BoomerPickins, Thank you for taking the time to post your comments. We are sincerely sorry to read about your negative experience over some facilities and amenities of our property. Kindly be assured that we treat this matter seriously as your comments will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that... More 

Decatur, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrive on 12/27/2014 and check in was a little slow, but the staff was great and very friendly. (We got there a little earlier than the check in time). The room was the typical Holiday Inn Express room and there were no problems. The hotel was clean and the housekeeping staff was attentive and nice. The breakfast was a... More 

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Miami, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 3, 2015 via mobile

Location is great. Breakfast is offered in main lobby, fine selection. Fire alarm went off at 5:30 in the morning! We got to enter the building a short time after fire department arrived, only to have the fire alarm go off and on continuously many more times. Elevator was down even after building was cleared by fire department. 1:30 in... More 

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Kyle W, General Manager at Holiday Inn Express - Sumter, responded to this review

Greetings, I sincerely apologize for the disturbance you experienced while staying with us. We strive to make every guest experience as relaxing as possible, and I recognize on this day we failed our guests. The entire staff and ownership met to discuss opportunities of service that goes above and beyond, especially during times when things are not running perfectly. I... More 

Gaffney, South Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

Very friendly staff clean rooms even the pull out. Sofa was comfortable great breakfast no noise in the hall at night had three rooms no complaints from any of my family members, we will be back. Thanks so much

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Greenwood, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

Four adults, 3 kids, two rooms for a one night stay. The staff was very accommodating from check in to a follow up call to let me know they had found some earrings in one of our rooms. I was informed that they had been placed in the managers lost and found with my name, phone number, and a note... More 

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Lakewood Ranch, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 6, 2015

Small town so options are limited. Highest star rating in the area is 2.5; which this hotel is. Very pleasant service abd welcoming staff and prime location. Nothing fancy, but one of the best for the area. Across from restaurants, within walking distance of a couple. Good for a family stay.

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IHGCare, Guest Relations Manager at Holiday Inn Express - Sumter, responded to this review

Dear Veronica L, Thank you for taking the time to review our hotel. Your positive comments regarding our staff and location are highly appreciated. We would like to let you know that we are continuously doing our best to improve in order for us to serve you better. I truly hope that we will get another opportunity to welcome you... More 

1 review
3 of 5 stars Reviewed December 14, 2014

I am writing this review from the hotel. It is 1:28 am and we checked in the hotel approximately 1 1/2 hours ago after a 6 hour drive from VA. If it weren't so late and I didn't have a 1 year old, I would ask for a refund and find another hotel. The shower has a floor mat that... More 

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Kyle W, General Manager at Holiday Inn Express - Sumter, responded to this review

Greetings, I do apologize for the issues you experienced and that we lost your business due to an unsatisfactory room. We seek to proactively solve problems prior to a guest experiencing them, rather than in a reactivate manner. We have addressed the issues you experienced, and hope in the future you continue to choose to stay at the wonderful Holiday... More 

Hedgesvill
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 3, 2014

This hotel was pretty standard as Holiday Inns go. The rooms were clean and comfortable. The space was very functional with a fridge and microwave. The breakfast room was neat and easy to navigate. Most exceptional, however, was the front desk staff. I had to call from the car to book a room and he was extraordinarily courteous and helpful... More 

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