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Comfort Suites

2.5 of 5
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2500 Broad Street, Sumter, SC 29150-1851
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Best prices for: 1 room 1 guest
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Ranked #10 of 18 Hotels in Sumter
A recent review
4 of 5 stars Reviewed May 2, 2015
todd m Clover, South Carolina
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I stay everything was going good until I got up in the middle of the night to use the bathroom. There were roaches on the floor. I figure since we had checked in earlier that day getting my money back was out of the question, so I just wanted an apologize from the property manager. She was on vacation,so I... More 

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Rea M, Manager at Comfort Suites, responded to this review

I would like to apologize if you have felt ignored. Our GUEST are the reason we exist. The entire staff is committed to hearing and resolving any issue when we are able. If there has been a miscommunication on our/my part I do apologize to you. I just hate that you have been troubled by this and any other pesky... More 

Clover, South Carolina
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 2, 2015

Rooms are very clean and hotel seems to be in a good location. It's near a few restaurants within walking distance and only a few minutes from plenty more! Indoor pool area with hot tub is nice. Only complaint was there was a buildup of mildew on the bottom of part of the shower curtain. We were in town for... More 

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Montgomery, Alabama
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 26, 2015

Husband and I stayed for one night in a King room. Reception desk was friendly. Our room was fine -the bed was comfortable and the room was clean. No noise to speak of. WiFi worked fine Standard breakfast. I would stay here again.

Was this review helpful? Yes 1
Rea M, Manager at Comfort Suites, responded to this review

Thank you for your remarks regarding your experience with us at the Comfort Suites. It was our pleasure to have you and we will be thrilled to have you visit again on your next trip to Sumter, SC. Thank you for taking the time to let us know your stay was "Comfortable"!! More 

Simpsonville, South Carolina
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 20, 2015

Upon arrival, we were not even greeted with the common courtesy, "We'll be right with you." So, we waited about 10 minutes before we were welcomed and addressed. When we finally got to our room, the wall paper was coming off of the wall by the window. The bathroom tile was cracked. The pull-out couch was horrible- flat and angled.... More 

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Rea M, Manager at Comfort Suites, responded to this review

I speak for our entire staff when I say that we sadly regret that your reflection of your time with us was disappointing. As a team, we strive for excellence and providing our guest with a exceptional stay. Our property has just undergone a complete room renovation. The sofa is NEW and the tile in the bathroom is NEW. Your... More 

Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 13, 2015

Was in Sumter on business and stayed at this motel. King room was more than I expected and it was very enjoyable. Noise level was non existent and the comfort of the bed was very good. The staff was awesome and very helpful upon checkin. The breakfast in the mornings were a little above average from previous comfort inn experiences.... More 

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Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed February 9, 2015

They hold a managers reception M-Wed from 5-7. The sign says 5:30-7:30 but it is wrong. The rooms are ok, I was in 224, and when you walk in after the bathroom the floor has a rise but not a stepup. I think they must have done some work to the floor at some time. The mattress was old and... More 

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Rapid City, South Dakota
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed October 12, 2014

I've been coming to Sumter for 9 years for an annual business trip. Typically stay at the Holiday Inn Express or the Hampton Inn. First time at Comfort Suites and was pleasantly surprised. For the price, much better than both the Holiday Inn or Hampton. Room is very good size, quiet and extremely clean and comfortable. Very good size fridge... More 

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Rea M, General Manager at Comfort Suites, responded to this review

On behalf of our entire staff, THANK YOU!! You have so graciously shared your experience with Trip Advisor. I am "pleasantly" grateful. We hope that your travels bring you back to our area and that we will see you again at the Comfort Suites in Sumter, SC. I guess I need to close by saying "thank you" for this wonderful... More 

Pennsylvania
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed September 16, 2014

I'm finding it hard to compare another room to the room I had at the Comfort Suites in Sumter SC. I had a king size bed and pillows that were amazingly comfortable - even better than home. Everything was spotless. My room had a nice flat-screen TV, a desk, a small table with two chairs, a love seat, and a... More 

Was this review helpful? Yes 1
Rea M, General Manager at Comfort Suites, responded to this review

On behalf of the staff at the Comfort Suites in Sumter, we would like to thank you for sharing your comments about your recent stay with Trip Advisor. Your kind words will serve as encouragement to our team to keep up the "good work". It is so refreshing to have someone pay a compliment with such detail. We all hope... More 

Greenville, South Carolina
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 20, 2014

The quality of rooms at this Comfort is fair to better than most in their chain. The hospitality hour was quite a surprise. It's a good location with restaurants right across the street. However, there is no way to get to them without the missing crosswalk across a very busy four-lane highway. The desk clerk strongly suggested to stay safe... More 

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Rea M, General Manager at Comfort Suites, responded to this review

Thank you for sharing your experience. I am very glad you enjoyed your time at the Comfort Suites. Our Evening Reception Monday-Thursday is very popular with our guest. It provides a nice time in the evening to relax with COMPLIMENTARY refreshments and beverages. As far as your concern, you have a great idea about a crosswalk. I would love to... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 13, 2014

Very nice friendly staff… but Very overpriced. Very tired. Just disappointed that the anticipation of a Choice hotel standards are consistent, and prices to match didn't happen this time. Strange, actually uncomfortable, room configuration with the combination hot tub/bathtub/shower in the same room as the TV and sitting room is old fashioned That's okay…there are plenty of other choices.

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Rea M, General Manager at Comfort Suites, responded to this review

I am sorry we fell short of meeting your every expectation. I do appreciate your comments and I also appreciate that this gives me the opportunity to share with ALL that we are in the process of a full room renovation. This will not change the layout of the room you stayed in but NEW and EXCITING changes are already... More 

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