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Comfort Suites

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2500 Broad Street, Sumter, SC 29150-1851
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Comfort Suites
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Ranked #6 of 18 Hotels in Sumter
A recent review
5 of 5 stars reviewed 2 weeks ago
Dwayne50
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38 reviews from our community

Traveler rating
    17
    9
    5
    4
    3
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10
4
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Was in Sumter on business and stayed at this motel. King room was more than I expected and it was very enjoyable. Noise level was non existent and the comfort of the bed was very good. The staff was awesome and very helpful upon checkin. The breakfast in the mornings were a little above average from previous comfort inn experiences.... More 

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Senior Contributor
43 reviews 43 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 9, 2015

They hold a managers reception M-Wed from 5-7. The sign says 5:30-7:30 but it is wrong. The rooms are ok, I was in 224, and when you walk in after the bathroom the floor has a rise but not a stepup. I think they must have done some work to the floor at some time. The mattress was old and... More 

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Rapid City, South Dakota
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 12, 2014

I've been coming to Sumter for 9 years for an annual business trip. Typically stay at the Holiday Inn Express or the Hampton Inn. First time at Comfort Suites and was pleasantly surprised. For the price, much better than both the Holiday Inn or Hampton. Room is very good size, quiet and extremely clean and comfortable. Very good size fridge... More 

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Rea M, General Manager at Comfort Suites, responded to this review

On behalf of our entire staff, THANK YOU!! You have so graciously shared your experience with Trip Advisor. I am "pleasantly" grateful. We hope that your travels bring you back to our area and that we will see you again at the Comfort Suites in Sumter, SC. I guess I need to close by saying "thank you" for this wonderful... More 

Pennsylvania
Top Contributor
62 reviews 62 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 16, 2014

I'm finding it hard to compare another room to the room I had at the Comfort Suites in Sumter SC. I had a king size bed and pillows that were amazingly comfortable - even better than home. Everything was spotless. My room had a nice flat-screen TV, a desk, a small table with two chairs, a love seat, and a... More 

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Rea M, General Manager at Comfort Suites, responded to this review

On behalf of the staff at the Comfort Suites in Sumter, we would like to thank you for sharing your comments about your recent stay with Trip Advisor. Your kind words will serve as encouragement to our team to keep up the "good work". It is so refreshing to have someone pay a compliment with such detail. We all hope... More 

Greenville, South Carolina
Contributor
19 reviews 19 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 20, 2014

The quality of rooms at this Comfort is fair to better than most in their chain. The hospitality hour was quite a surprise. It's a good location with restaurants right across the street. However, there is no way to get to them without the missing crosswalk across a very busy four-lane highway. The desk clerk strongly suggested to stay safe... More 

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Rea M, General Manager at Comfort Suites, responded to this review

Thank you for sharing your experience. I am very glad you enjoyed your time at the Comfort Suites. Our Evening Reception Monday-Thursday is very popular with our guest. It provides a nice time in the evening to relax with COMPLIMENTARY refreshments and beverages. As far as your concern, you have a great idea about a crosswalk. I would love to... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 13, 2014

Very nice friendly staff… but Very overpriced. Very tired. Just disappointed that the anticipation of a Choice hotel standards are consistent, and prices to match didn't happen this time. Strange, actually uncomfortable, room configuration with the combination hot tub/bathtub/shower in the same room as the TV and sitting room is old fashioned That's okay…there are plenty of other choices.

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Rea M, General Manager at Comfort Suites, responded to this review

I am sorry we fell short of meeting your every expectation. I do appreciate your comments and I also appreciate that this gives me the opportunity to share with ALL that we are in the process of a full room renovation. This will not change the layout of the room you stayed in but NEW and EXCITING changes are already... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 5, 2014

Easy parking and checkin. Rooms are clean and spacious. Plentiful breakfast with the ordinary items for continental type. Pool and hot tub are available around the clock and clean. Pleased with stay and would likely stay again if on a return trip to Sumter.

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Austin, Texas
1 review
1 of 5 stars Reviewed May 8, 2014

The property was a disappointment. The clerk was rude to my aunt at check in and that was just the beginning. The room was not well cleaned and not like other Comfort Suites that I have perviously stayed in. Very old furniture. I just do not feel it was the best value for the price. They did have an indoor... More 

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Rea M, General Manager at Comfort Suites, responded to this review

Kathy W....I would like to apologize to YOU!! Your score is very disturbing. I have very little (almost none) information to go on. Parts of your review, or should I say comments, do not provide me with enough details or particulars for me to research and make resolutions. My main objective would be to correct any situations that are in... More 

Senior Contributor
46 reviews 46 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 15, 2014 via mobile

I stayed here in a king suite for a soccer tournament with my son. There were lots of kids in the hotel but at night things were really quite! The indoor pool was big and the kids enjoyed it. The elevator went out as there was some issue with hydraulic fluid. The fire alarm went off a couple times which... More 

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San Antonio, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 11, 2014 via mobile

Stayed here for 4 nights for business. Had not stayed at a Comfort Suites before, and I was really surprised by the excellent customer service. I was stranded due to bad weather, and Angela found me a room in 4the hotel for an extra night. Great happy hr with wine, beer, and snacks. Decent breakfast, too! h

Was this review helpful? Yes 1
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