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Country Inn & Suites By Carlson, Summerville

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220 Holiday Drive, Summerville, SC 29483
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1 room 1 guest
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Country Inn & Suites By Carlson, Summerville
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (182)
  • Mar-May only
    (52)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (20)
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Augusta, Georgia
1 review
1 of 5 stars Reviewed 2 days ago NEW

This was one of the worst hotels I have ever stayed at. The lady working the front desk is rude and unhelpful. The room we stayed in, room #412, was awful. The blow dryer did not work, the mini fridge did not work, and the tv remote did not work to the tvs. The room reeked of smoke even though... More 

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Tampa Fl
1 review
1 of 5 stars Reviewed 2 weeks ago

Everything needs to go carpet in rooms/hallways. Deodorizer used for rooms smell like old people perfume killed my sinuses. Used a full csn of lysol. Bleach bathrooms change showerliners. Clean clean replace dirty furniture in rooms. Breakfast would be nice if u can get past smell/stains.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Crystals847, Thank you for taking the time to review our hotel. We apologize for the quality of services you feel that you received during your recent stay. I understand the condition of the facility was of concern during your stay. Guest satisfaction is our hotel's priority; therefore, I have shared your comments with the appropriate members of our executive... More 

Travelers are raving about these Summerville hotels

London, Kentucky
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed for 4 nights and the hotel staff were always very courteous and friendly to myself and my friends and the housekeeping staff did a wonderful job keeping my room clean. It was a decent place, could update linens for a fresher look, in my personal opinion. I would probably stay again :)

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Autumn H, Thank you for taking the time to review our hotel. We are certainly glad to hear that you had such an enjoyable stay. We truly hope that we can be your hotel of choice again if your travels bring you back to our area. Warm Regards, More 

Canton, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

Pool was not just dirty it was cloudy and green with nastiness . Staff was hateful. Some were just not friendly. There was one person that actually smiled and he was on at night. Will not go again. ..

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Wandak802, We appreciate your feedback regarding your experience at our hotel. As our guest, we want you to have a great experience from the moment you step foot through our doors. We apologize that this was not the case. Your suggestions will help us to improve our services and reevaluate our offerings. Kind Regards, More 

east coast
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I read the previous reviews and don't understand some of the complaints at all. I agree with the front desk staff attitude not being friendly. Most of them don't acknowledge the guests unless you approach them. We have stayed there twice recently, however, and there was a new young man desk clerk the last time who was wonderful and professional... More 

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Asmommy, Thank you for such a warm review of our hotel. We appreciate your comments and apologize for the unpleasant attitudes of our front desk staff that you encountered during your stay. We certainly will be addressing your concerns and will take the appropriate action to make certain that this type of conduct does not happen again. We will... More 

Pana, Illinois
1 review
3 of 5 stars Reviewed July 22, 2015

Hotel itself was ok for the money you pay, but the staff-for the most part needs replaced!!! The lady that works in the breakfast area was the rudest person I have ever come across! Told my daughter to get out of her way, yelled at another employee for trying to throw his trash away in an already over flowing trash... More 

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Nancy F., Thank you for your comments. We truly value your feedback and apologize for the unpleasant experience you had with some of our team members. Your comments are very important to us and allow us an opportunity to improve our services and reevaluate our offerings. We will definitely share your comments with our team members and address the... More 

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