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Country Inn & Suites By Carlson, Summerville

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220 Holiday Drive, Summerville, SC 29483
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Country Inn & Suites By Carlson, Summerville
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174 Reviews from our TripAdvisor Community

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Traveler rating
    50
    54
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    25
    18
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78
37
5
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (174)
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Pana, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

Hotel itself was ok for the money you pay, but the staff-for the most part needs replaced!!! The lady that works in the breakfast area was the rudest person I have ever come across! Told my daughter to get out of her way, yelled at another employee for trying to throw his trash away in an already over flowing trash... More 

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Nancy F., Thank you for your comments. We truly value your feedback and apologize for the unpleasant experience you had with some of our team members. Your comments are very important to us and allow us an opportunity to improve our services and reevaluate our offerings. We will definitely share your comments with our team members and address the... More 

Travelers are raving about these Summerville hotels

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Dirty doesn't even explain. Needs to be shut down and remodeled. The floors were disgusting. The furniture is worn out. Stains in the bathroom. The mirrors had hand prints. The little object by the tv....is that a camera?

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Jenika13, Thank you for your comments. We value your feedback and we are sorry to hear that you felt the quality and condition of our hotel was not up to your standards. Your comments have been shared with the appropriate members of our team and will allow us an opportunity to improve our services and reevaluate our offerings. Thanks again... More 

Birmingham, Alabama
1 of 5 stars Reviewed 2 weeks ago

Rude hotel receptionist name chris. Dirty bathrooms also was double charged for my room and also gave someone I didn't authorize my key, which was my brother that wasn't staying in my room what if he was a murderer or child molester it really irked me because I did have my child with me and whose to say I didn't... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Kenlen R, We appreciate your feedback and value your loyalty to our hotel. We apologize about the unpleasant experience you encountered with our front desk personnel. We would like to assure you that is not the normal or acceptable behavior at our property. Safety and security as well as courtesy to our guests are very important to us and... More 

Tallahassee, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel for several years and enjoyed the stays. However, the rooms and common areas need major renovation. The room I stayed in this time was worn and dirty. The outside area is better groomed than the inside.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello X5521LHronb, Thank you for taking the time to review our hotel. We apologize for the unpleasant experience you had during your recent stay with us. We would like you to know that guest satisfaction is very important to us and your comments are being shared with the appropriate members of our team. Our hotel is scheduled to undergo a... More 

South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My company spends untold tens of thousands of dollars at this hotel...as we have a branch across the road. Many of our employees travel to this branch; our accounting group has 'direct-bill' set up here. Not anymore...not unless they actually ACT on the negative reviews that have been rolling in for months. The pool filtration pumps ARE NOT RUNNING. There... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello Carolina Toothpix, Thank you for taking the time to review our hotel. We regret hearing that we did not meet your expectations. Your comments regarding the condition of the hotel are being shared with the appropriate members of our team. I would love the opportunity to personally speak with you regarding your stay and get some more specific details... More 

Queens, New York
Level Contributor
88 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here overnight before heading to Charleston. (Drove from Richmond and our Charleston reservations were not till the next day) Like the other Country Inn and Suites we had free breakfast and a nice room. It certainly worked for us.

Was this review helpful? Yes
Hattie G, General Manager at Country Inn & Suites By Carlson, Summerville, responded to this review

Hello GretaDawg, Thank you for choosing the Country Inn & Suites Summerville hotel and for taking the time to give your valuable feedback. It has been our pleasure serving you, and we want you to know we appreciate your business. We are glad that you enjoyed our hotel. We will look forward seeing you again. Warm Regards, More 

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