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Hilton Garden Inn Rock Hill

Certificate of Excellence
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650 Tinsley Way, Rock Hill, SC 29730
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Hilton Garden Inn Rock Hill
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Hilton Garden Inn Rock Hill
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286 reviews from our community

Traveler rating
    160
    77
    27
    14
    8
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93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Hilton Garden Inn Rock Hill
See the most recent reviews
Ft. Worth, TX
Top Contributor
448 reviews 448 reviews
91 hotel reviews
258 helpful votes 258 helpful votes
3 of 5 stars Reviewed March 17, 2015

Diamond Status with Hilton. Arrived and my room was not ready so I asked for any room as I didn't want to wait after a flight in. So, I was downgraded to another type of room, which was Ok with me. The room is tired, but OK. The TV has "DirecTV" service and the remote would not change the channels... More 

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear DTNPROMAN, Thank you for choosing to stay at the Hilton Garden Inn Rock Hill. Your comments are very important to our overall operation, and we appreciate you taking the time to comment on your stay. I am sorry to hear that you had troubles with the TV & lounging on the outside of our property. I will be sure... More 

Franklin, United States
1 review
4 of 5 stars Reviewed March 17, 2015

This is a nice Hotel with a pleasant staff. The grounds are nice and Rock Hill is a nice town to visit. But if you are not on the first floor you should plan on extra time when using the elevators. The stairs are much faster.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear Eric M, Thank you for choosing to stay at the Hilton Garden Inn Rock Hill. Your comments are very important to us as we use the information to help better our overall operation. I am sorry to hear about the elevator issues. This is the first time that I have been made aware about the quickness of the elevator.... More 

Charleston, South Carolina
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 2, 2015

Our room was clean and big. The customer service was good. The one drawback was that our key cards (tried both of them) did not work to allow my husband to get back in the hotel from the smoker's area. He had to walk to the front and come in through the lobby. This may have been fixed the next... More 

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our property in the future. You Can Count On Us! More 

Birmingham, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

The staff was extremely friendly and helpful with our early check-in. We overheard that the hotel would be booked for the next several days but the staff never seemed stressed or too busy to assist. The fresh flavored water in the lobby is amazing and must be sampled! Mattresses are firm/soft adjustable and great for a bad back! Wonderful experience!... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our property in the future. You Can Count On Us! More 

Rock Hill, United States
1 review
4 of 5 stars Reviewed March 1, 2015

The facility was clean and a very courteous staff. Reataurants are close by and the place is easily accessible. Parking is open and protected. They had coffee and tea available at all times. The check in and out was accurate and the digital check in worked fine.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, Thank you for your kind words in regards to our staff and overall area of the hotel! We all work very hard to achieve a level of service that goes beyond the call of duty, and it's great to hear when we are consistent with our efforts. I am glad to hear that our area offers you... More 

1 review
5 of 5 stars Reviewed February 27, 2015

We stayed for a family wedding for 4 days. The room was really nice and the staff very friendly and helpful. I would recommend this hotel to friends. Beds are very comfortable. I even got an email from the manage asking if my stay was ok.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, We are delighted to hear that you enjoyed your stay with us! Our team works very hard on a daily basis and it's great to hear when we are recognized for our efforts. We are happy to hear that you will be recommending us to your friends and family. We are very lucky to be in such... More 

Knoxville, United States
1 review
5 of 5 stars Reviewed February 22, 2015

Front desk personnel were friendly & helpful - made us feel so special. Enjoyed sitting by the gas fire in the lobby drinking hot chocolate! The room was in excellent condition, very, very clean - bathroom set-up was superb. Had a few special requests as far as location of room, etc. and was pleasantly surprised with everything - couldn't have... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, Thank you for choosing to stay at the Hilton Garden Inn Rock Hill. We hold all guest comments to a very high level and we use the information to help better our overall operation. I am happy to hear that our staff exceeded your expectations! Our staff works extremely hard day in and day out, and its... More 

Pittsburgh, Pennsylvania
Top Contributor
195 reviews 195 reviews
33 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed February 14, 2015

After driving some ten hours in snow storms on Valentine's Day, we finally arrived at our friends' home. We thought it best to make reservations online. We're so glad that we did. When we arrived about 8:30PM, we were warmly greeted by Matt. He apologized for talking on the phone with another customer who was running late. To make up... More 

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, We are happy to hear that our staff exceeded your expectations during your recent stay! Our staff works very hard to achieve a level of service that all guests have become accustomed too, and it's great to hear when we are consistent with our efforts. I am happy to hear that Matt went above and beyond to... More 

Wisconsin Rapids, United States
1 review
4 of 5 stars Reviewed February 13, 2015

It is my understanding that a silver member should have complimentary bottled water in the room each day. I attained the silver status in January and have stayed for 1 week after that. I did not have the complimentary water in the room. One of the desk clerks said they weren't sure that a silver member was supposed to get... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, Thank you for choosing to stay at the Hilton Garden Inn Rock Hill. Your comments are very important to us, as we use the information to help better our overall operation. I am sorry to hear that the complimentary bottles of water were not placed in your room. You are correct, all Hilton Honors members are to... More 

Lexington, United States
2 reviews
4 of 5 stars Reviewed February 3, 2015

This hotel is easily accessible from I-77 interstate and very close to many restaurants. This was my 3rd or 4th time staying here and will definitely stay again. Rooms are spacious, lobby dining options are very good for they are able to offer.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KevinAtkisson, Manager at Hilton Garden Inn Rock Hill, responded to this review

Dear valued guest, Thank you for choosing to stay at the Hilton Garden Inn Rock Hill. Your comments are very important to us! I am happy to hear that you enjoyed your stay with us! Our staff works extremely hard to provide adequate service that makes the Hilton brand stand out amongst all others! We are happy you found the... More 

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