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TownePlace Suites by Marriott - Rock Hill

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2135 Tabor Drive, Rock Hill, SC 29730
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TownePlace Suites by Marriott - Rock Hill
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118 Reviews from our TripAdvisor Community

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Traveler rating
    67
    26
    16
    5
    4
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49
22
11
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (118)
  • Mar-May only
    (23)
  • Jun-Aug only
    (31)
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  • Dec-Feb only
    (38)
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Albany, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was there for a long term stay (2 months). The room was clean and comfortable and the majority of the staff was helpful and friendly. During my stay the hotel was being renovated but the disturbance to me was minimal. The only complaint I had was the breakfast attendant. During my stay I only ate at the breakfast area... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The WORSE Possible Stay At Any Place Have Ever Stayec!! Managers Are The Rudest People I Have Ever Dealt With Before!! Room Request No Feather Pillows Hac them. face Swollen And Red!! GM was stand there Didn't know it was him Didn't say One word To me? Left few thing Came Next Day left couple thing left hotel Asked To... More 

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Gary C, General Manager at TownePlace Suites by Marriott - Rock Hill, responded to this review

Obviously, the staff and management have a different take on the set of circumstances for this stay, but we offer, again, our apologies that your experience was less than ideal. We pride ourselves on delivering excellent service, from top to bottom, within our organization, as a review of a clear majority of reviewers will bear out. More 

Marietta, Georgia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I have been to this hotel twice in the past month. It is OK but the breakfast is nothing to look forward to in the morning. Layout of hotel is strange with elevators at each end of the hotel and a very small reception area and breakfast room. the workout room has an elliptical and walking machine with each facing... More 

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Gary C, General Manager at TownePlace Suites by Marriott - Rock Hill, responded to this review

Thank you for your feedback on our property! As you indicated the property is currently under renovation, but this will not affect the layout of the property (elevator location) nor the services offered (breakfast), but will bring the rooms back to like-new condition. The location of the television in the fitness room is for the benefit of those either using... More 

Akron, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 28, 2015

I booked two rooms as a stop on the way to Hilton Head. I can't recommend this hotel due to a severe lack of cleanliness. The door was splattered with coffee (I hope) and surfaces were smeared and dirty. Even the TV looked like it was wiped with a dirty cloth that left a film of streaks. My parents stayed... More 

Was this review helpful? Yes 2
Gary C, General Manager at TownePlace Suites by Marriott - Rock Hill, responded to this review

Dear Sir/Madam: I am sorry to hear of your experience. We pride ourselves on delivery a clean product and friendly service and I am disappointed that this was not your experience. Please accept our sincere apologies. Please feel free to contact me directly at the hotel, as I would like to know the full details of your stay and to... More 

Lancaster, OH
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 26, 2015 via mobile

We were heading home from a trip to Florida and stopped here for the night. The rooms were nice and clean. The bed was comfy but the pillows could have been better. Liked that they had snacks in the lobby including beer. It is really for extended stay but worked great for just an overnight too.

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Concord, North Carolina
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 25, 2015

This is an extended stay hotel. Although I only stayed one night as usual hotels were book due to event. However, I may just start staying at Townplace. The room rates are comparable and the room are well equipped.

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Ancaster, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 29, 2015

Stopped on way back from Florida. Arrived late, with no problem. Room was nice and quiet. They have beverages and snack available by the front desk, which was handy. Nice to have a cold one after a long day of driving.

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Erie, Pennsylvania
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 3, 2015

We recently stayed at this property enroute to Florida. It turned out to be an excellent choice. The hotel is located in a major shopping area, so if you have time to relax, there is plenty to do and places to eat. The hotel itself was clean with a very accommodating and friendly staff. The room was quiet with very... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 28, 2015

I stayed at the TownePlace Suites while on business in Rock Hill. I absolutely loved every minute of my stay. All of the staff I encountered were friendly, they had an above average complimentary breakfast and the room couldn't have been better. Next time I'm in the area or traveling with family, I know where I'm staying!!

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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 28, 2015 via mobile

Staff was friendly and greeted you. The hotel had a smell that was nauseating. I had my room cleaned twice while I was there and the maid service never swept the floor or cleaned the sink. I am Not sure what they did except change out towels and make the bed.

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Gary C, General Manager at TownePlace Suites by Marriott - Rock Hill, responded to this review

Thank you for taking the time to review the TownePlace Suites Rock Hill, SC. We appreciate your comments on the staff service and would like to look into the housekeeping issue you mentioned. Please email me directly at gary.colbert@marriott.com with the dates of stay and room number and I will gladly address this issue. Best regards, Gary Colbert General Manager More 

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