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BEST WESTERN PLUS Airport Inn & Suites

2.5 of 5
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2470 Prospect Street, North Charleston, SC 29406
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BEST WESTERN PLUS Airport Inn & Suites
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Ranked #26 of 58 Hotels in North Charleston
A recent review
4 of 5 stars reviewed 1 week ago
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200 reviews from our community

Traveler rating
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    68
    26
    23
    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (200)
  • Mar-May only
    (66)
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    (52)
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    (39)
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    (43)
All months
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

If it's a matter of saving a few bucks, skip it. pick the more expensive hotel or opt for a Red Roof Inn or Motel 6. Nice on the outside, room is modern but quality of service and breakfast is poor. The missed our room twice for daily service. Ice machine was broke and reported but not fixed until the... More 

Review collected in partnership with Best Western

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Charlotte, North Carolina
2 reviews
2 of 5 stars Reviewed 1 week ago

PROS: Bathtub had granite, was clean, no mold. Delatisha very pleasant on the phone. Convenient very close to highway. Indoor pool, even though it looks nothing like the picture (DID NOT SWIM) or use the pool. CONS: Don't know where to start- This trip was a total nightmare.... The carpet was old smelled musty, and had black marks almost resembling... More 

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Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

Kingston, New York
Top Contributor
65 reviews 65 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for four nights. The one thing that we encountered was that almost ever door wouldn't open or close. The door to our room had to be slammed in order for it to close which was inconvenient when my family was still sleeping. The side enterance door would open sometimes but not every time so we would have... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. More 

1 review
1 of 5 stars Reviewed 1 week ago

After having booked on Booking.com was charged for a higher amount. When checking out of hotel 3;30am, Night clerk was on phone. He would only pause long enough to hand a piece paper for my email and said "I send you a receipt." My mistake for not confirming charge before rushing to my waiting cab for an international flight. Many... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered. We will address this with our staff and correct the issue. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More 

King George, VA, United States
1 review
5 of 5 stars Reviewed 1 week ago

room was clean and quiet. Staff was very friendly! If I ever come back again, I am staying here. I stayed at another hotel the previous night and let me tell you, you get what you pay for! I was only there a short time, but glad I stayed there! They do it right.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon More 

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Helpful staff, good amenities, nice breakfast. The only thing I wished they had was an outdoor pool instead of the indoor pool, but that's never a deal breaker for me with hotels. Overall, it was a great experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the Charleston area More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed at this Best Western for three days. Like other reviews when we tried to check in at 2:00 pm we were told without anyone checking that no rooms would be available until 3:00 pm. Once checked in we were pleased to find a large, very clean and updated room. Throughout our stay the staff was very helpful and... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. I am truly sorry that you experienced problems with the pool and fitness center. We will address these items immediately, and we sincerely... More 

louisville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

They stay was adequate. The breakfast food was the same everyday and really needs some variety. The air/AC in the room did not allow for the fan to run continuously and therefore you could hear lots of noise from the neighbors through the night.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with noise. We will address this with our staff to see if improvements can be made.. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More 

Grasonville, Maryland
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got there at 130pm, knowing check in was at 3pm, the man at the desk didn't look at the computer and said my room wasn't ready. So we went out to the car to get a change of clothes and asked if there was a bathroom we could change in. We had been in the car since 2am. A... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered. We will address this with our staff and correct the issue. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More 

Hollywood, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall enjoyed the hotel. Breakfast was not great; average "buffet". Loved the indoor swimming pool, free parking, coffee all day long, and the free Wi-Fi. The location was great as you can get Downtown and to the AFB in no time. Will stay again when I return.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

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