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All 59 North Charleston hotels

Candlewood Suites I-26 @ Northwoods Mall

2.0 of 5 Hotel   |   2177 Northwoods Blvd, North Charleston, SC 29406
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Candlewood Suites I-26 @ Northwoods Mall

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65%
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed October 8, 2013
jacobandjune Bowie, Maryland
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47 people have reviewed this hotel

Traveler rating
    21
    10
    5
    8
    3
See reviews for
8
11
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Georgia
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 20, 2014

The good: the sheets were clean,the staff was friendly,there was a mall and a movie theater next door. The bad: When we pulled in it looked nice, there is a grilling area out front with several men cooking and drinking beer, playing loud hankJr. music , when walking to the lobby the "griller" was cat calling my 15 year old... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Dear vexxed, Thank you for taking the time to share your feedback regarding your experience with us. We appreciate your comments as it helps us in our never ending task to better ourselves. I am disappointed to read that your stay with us was not what you expected. I sincerely apologize for the room condition fell below your standards and... More

FL
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 8, 2014

Stayed for over a month. House keeping for rooms is not daily with CWS. Though they agreed in contract price for some sort of daily housekeeping. We had a block of rooms under contract. Unless you reminded them on a daily basis to service the room it wasn't happening. Management would "yes we will take care of it" you all... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Dear Brad M, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward... More

Charleston, South Carolina
1 review
1 of 5 stars Reviewed November 5, 2013

My mother got a room here to just to get away for a little while after her brother died. When we walked into the room everything looked nice but when she pulled the sheets back on one of the beds it had brown stains on them that looked like poop (yuck). My mother called to the front desk to ask... More

Was this review helpful? Yes
Amy M, Director of Sales at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you for your feedback. We are truly sorry that we did not meet your expectations and please know we take your comments very seriously. Customer service and cleanliness are very important to us and we would like to resolve the issues you had immediately. The General Manager would like for you to please contact him at the hotel in... More

Greenville, South Carolina
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 16, 2013

This was one of the most poorly run establishments i have ever stayed in. At check in they were a room short. Did not have any rooms like we booked. When i got the last Key, i went to the room and opened the door to find that it was some one else's room. I went back to the front... More

Was this review helpful? Yes 1
Amy M, Director of Sales at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you for your feedback. I greatly apologize for not exceeding your expectations. We take security very seriously and we are taking every precaution to ensure this does not happen again. I hope you will give us another chance to show you how important your review is to us and our management company. If you have any questions or other... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 12, 2013

My husband and I booked a two night stay with our children in this Candlewood Suites. Staff were nice, however, upon arrival the first night, the room we booked (double suite) was given to someone else and we were given two rooms and had to split up our family. One of the two rooms (which was designated nonsmoking) smelled strongly... More

Was this review helpful? Yes
Amy M, Manager at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you for giving me the opportunity to talk with you today. I am so sorry we failed to meet your expectations. I am glad we were able to come to a resolution and hope you will give us another chance to accommodate you again in the future. If you have any other questions or concerns, please feel free to... More

Bowie, Maryland
Top Contributor
174 reviews 174 reviews
65 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 8, 2013

Stayed here over the weekend and immediately loved this place when, at check-in, the clerk upgraded us to a one-bedroom suite. Another nice feature was the the free laundry facilities - which allowed me to wash my clothes, which was a big convenience as we headed out to the second leg of our trip. Finally - the hotel next to... More

Was this review helpful? Yes
Amy M, Director of Sales at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Hi Jacob and June, We are happy to hear you were happy with your stay and enjoyed your suite. Our complimentary laundry facilites are one of our many great amenities. Location is a big decision factor when choosing a hotel and we are proud that we are able to provide our guests with such a great location. We hope to... More

1 review
2 of 5 stars Reviewed September 21, 2013 via mobile

The outside of the hotel is nice. But once I got to the door I was second guessing my stay. Penny was the lady checking us in and she was great and friendly. We went to our room and found noodles stuck to the ceiling. We asked for a different room. Penny kindly switched us to a new room. This... More

Was this review helpful? Yes
Amy M, Director of Sales at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you for your feedback. We are truly sorry that we failed to meet your expectations. Cleanliness is very important to us and we will definitely address the staff regarding your comments to ensure this never happens again. We hope you will give us another opportunity to show you how serious we are about your concerns. Thank you again for... More

Columbia, South Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 11, 2013

The hotel is aging and shows it. The rooms are very good for the price, but if you get a seperate bedroom suite it can get very warm in the room. The AC is not directly in there and will need to be lowered a lot to cool it down. The beds are smaller than usual, a queen reminded me... More

Was this review helpful? Yes
Amy M, Director of Sales at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you for your feedback on our property. We value comments both positive and negative as they help us continue to improve and grow as a hotel. All comments from our guests serve as a tool to strengthen our performance in the future. Candlewood Inn and Suites is an extended stay property and we do not have Housekeeping Services every... More

San Francisco, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

I loved the people at the hotel not just the employees but the other guests! Hotel was clean and right next to a movie theater that had $5 movies! Free laundry was nice! Sarah and John at the desk were great! We Will be back. Thanks

Was this review helpful? Yes
Amy M, Director of Sales at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you so much for your review. We are so happy to hear you were pleased with the hotel. We are also glad to know you how much you liked our guests....we love them too! It's our goal to make our guests feel at home and I know Sarah and John certainly appreciate that you noticed the great customer service... More

Hope Mills, North Carolina
2 reviews
5 of 5 stars Reviewed June 1, 2013

The hotel stay all in all was GREAT!! My husband and i really enjoyed the hotel.. The employees were very nice and the Hotel being directly across the mall and right beside the movie theater was even better! If u plan to go to Charleston you must check out the waterfront river park.. My husband and i did a nice... More

Was this review helpful? Yes
Amy M, Manager at Candlewood Suites I-26 @ Northwoods Mall, responded to this review

Thank you for your review! I shared your kind words with the staff and we are happy to hear how much you enjoyed the hotel. We agree, the location of the hotel is great and we were delighted you and your husband were able to enjoy the mall, movie theater and local attractions. Although we do not offer a breakfast,... More

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Additional Information about Candlewood Suites I-26 @ Northwoods Mall

Also Known As:
Candlewood Suites i-26 @ Northwoods Mall Hotel North Charleston
Candlewood Suites i-26 @ Northwoods Mall Hotel
Candlewood Suites North Charleston
Candlewood North Charleston
North Charleston Candlewood Suites
North Charleston Candlewood
Address: 2177 Northwoods Blvd, North Charleston, SC 29406
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #39 of 59 hotels in North Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites I-26 @ Northwoods Mall 2*
Official Description (provided by the hotel):
Make yourself at home at Candlewood Suites North Charleston. Welcome to the Candlewood Suites in North Charleston, South Carolina. Our hotel's convenient location places you just minutes from historic downtown Charleston and the Charleston International Airport. Guests traveling for business or leisure will feel right at home in our comfortable suites. If you are visiting Charleston for leisure, historic downtown Charleston is just a short drive from our hotel. In Charleston, you can visit a plantation, take a tour of Fort Sumter or the USS Yorktown, or relax on one of South Carolina's beautiful beaches. For those who love to shop, Northwoods Mall is just steps from our hotel. Those who are in town for business will enjoy our Charleston hotel's ideal location near I-26 and just minutes from the Charleston Convention Center, Charleston Air Force Base, Naval Weapons Station and Trident Hospital. Our hotel also provides convenient access to Trident Technical College, Charleston Southern University, the College of Charleston and MUSC. Whether you stay for one night or make yourself at home for an extended stay, we are ready to serve you. Our suites include fully equipped kitchens and the Candlewood Cupboard, our 24-hour convenience store, located in the lobby with a variety of items at great values. Our property also offers free laundry facilities to all guests. Check out our Charleston hotel's great deals and plan your stay with us today. ... more   less 
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