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Home2 Suites Charleston Airport / Convention Center

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3401 West Montague Avenue, North Charleston, SC 29418
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Home2 Suites Charleston Airport / Convention Center
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Home2 Suites Charleston Airport / Convention Center
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430 reviews from our community

Traveler rating
    295
    98
    19
    13
    5
See reviews for
137
106
17
105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Florence, South Carolina
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 3 days ago NEW

Pros: Check in was very quick and easy. The room was a very decent size for the price we paid. The breakfast staff was beyond kind. They were amazingly nice and pleasant people. Cons: Where do I start? As a Hilton Silver member, I'm supposed to get certain things on check in. I didn't get those when I arrived. I... More 

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Our goal is to achieve excellence in service. Unfortunately we have fallen short of that goal with your stay. Please accept my apology for the problems you experienced. I would like to discuss your stay a little further and take steps to recover your impression of our property. If you would please call me directly at the hotel and grant... More 

Charleston, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel was very comfortable and clean. The amenities were great and I loved that there was a mini kitchen complete with fridge, coffee maker, microwave, dishes, sink, and dishwasher. The hotel staff was extremely friendly and helpful!

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for the great review about Home2 Suites Charleston. I am pleased to see that you found our Home2 amenities met your needs, the team friendly and helpful and the rooms comfortable and clean. Your comments will be shared with the team to continue to inspire them to deliver great service. More 

Morristown, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed here because they offered the Stay N Cruise where we can leave our vehicle there while we went on our cruise. The shuttle to and from the cruise was prompt and the driver very friendly. Highly recommend this hotel if going on a cruise.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for the recommendation! The best compliment any guest can pay is to recommend us to others. I am glad you found the Home2 Suites Charleston Stay N Cruise package met your expectations. Please come back and see us again! More 

Raleigh, North Carolina
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

First, the positives: The rooms are large. The hotel is accessible, parking is close, and they allow dogs with a reasonable fee ($75). The room had what we needed and more. A definite plus was an employee, Janelle, who was so helpful that I made note of her name so I could alert the manager. She helped me on the... More 

Was this review helpful? Yes 1
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for sharing your experience. I am pleased to hear that Janelle took such good care of you. I will share you comments with the team to continue to inspire exceptional service. Please accept my apology for the trouble with check in and the room not meeting your expectations. This too will be shared with the team so that... More 

Fort Mill, United States
1 review
3 of 5 stars Reviewed 1 week ago

The check in process at this location was very poor. The hotel blamed it on staffing, and we were forced to wait over 2 hours to get rooms that were equal to our reservations. Other than the check in process being less than desirable, the rooms were comfortable and clean, and the complimentary breakfast was a great amenity.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for sharing your experience with our property. Please accept my apology for the check in delays you experienced. We are working with the team to address the issue that caused this delay. I would like to invite you to stay with us again in the future so we may demonstrate our commitment to excellence in customer service. More 

West Chester, PA, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wife selected this facility in North Charleston. Location, staff, room and amenities quite wonderful. The self-serve breakfast (6 to 9 AM) offered great selections (I especially enjoyed the waffles. Tasty batter, waffle maker unit produced PERFECT waffles every time!). Comfortable lobby featured two computers and a printer, 24 hour coffee/tea/juices. Nearby commercial centers provide shops and eating places. Easy 10... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 2
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Wow!! Great review, thank you so very much!! So great to hear that you found Home2 Suites Charleston wonderful. The waffles are a nice treat for breakfast, so glad that you enjoyed those. Next time, definitely spend a week enjoying Charleston from the comfort of our Home2 Suites and visit all those attractions on your wish list. There is a... More 

Beaufort, South Carolina, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in was quick, facility and rooms clean, nice modern decor, simple. Room had everything that we needed! Will stay there on our next trip to Charleston! Central location for outlet mall, Colluseum, easy access to downtown. Lots of great resturants.

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for taking the time to share a review about your experience with Home2 Suites Charleston. It's nice to hear that check in was quick and you found our facility clean with modern simple décor. We welcome you back to Home2 Suites on your next trip to Charleston! More 

virginia
Top Contributor
69 reviews 69 reviews
54 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I really wanted to give this property a better rating and review, but had some issues that forced me to give it a poor rating. This property could be so much better than what it is, so I will start with the bad: 1) Having a clean room and bathroom is paramount to me. When it came time to take... More 

Was this review helpful? Yes 2
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for the detailed review. Our goal is to provide the very best accommodations and inspired service for all our guests. Please accept my apology for the problems you experienced. Your comments have been shared with the appropriate team members so we may correct these issues immediately. I'd like to invite you back to give us one more opportunity... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wasn't specifically looking for a suite hotel, however, this hotel was so wonderful and spacious. It had so many breakfast choices, from homemade waffles, to cereal and breakfast sandwiches. Everything was clean and it was the first time in awhile where I wanted to go to the gym because it was inviting. Would definitely recommend (and VERY reasonably priced... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for the kind words and recommendation about the Home2 Suites Charleston. I am pleased to see that you found our Home2 Suites met your needs with spacious rooms and a fitness center that was inviting. It's great to start your day with the right breakfast. The waffles especially are a nice treat. Please come visit us again during... More 

Marion County, OH
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything in the Home2 Suites Charleston Airport/Convention Center looked brand new - walls, floors, doors, appliances, fixtures. Our 2-queen bed suite was huge and had storage space to spare. Super comfortable beds and sleeper sofa. Easy access to expanded continental breakfast. Free wi-fi, great front desk staff that made check-in a snap. Would definitely recommend this property whether for a... More 

Was this review helpful? Yes
Linda D, General Manager at Home2 Suites Charleston Airport / Convention Center, responded to this review

Thank you for taking a few moments to share your experience with the Home2 Suites Charleston. It's great to hear that you found our property looked new with comfortable beds and plenty of space. I will share your comments with the great front desk staff as well as the rest of the Home2 Suites Charleston team!! Please come see us... More 

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