I expected more from a Sheraton then tattered bath towels and towels with holes. Had to call for toilet paper as there was none when I first got in the room. The bathtub was clogged up and my first shower I stood in water above my ankles. Staff that came to fix it left a big mess for the little... More

I only needed to stay at a hotel one night (few hrs really) because I was arriving late and leaving VERY early in the morning. That being said, before I booked the room, I called to confirm they could accomodate my early departure with their shuttle service. The front desk assured me that even though their shuttle driver was not... More

Well, I have been in better. The foyer area is nice, the fitness room looks recently renovated. Nice treadmills (3), one bike, about 3 ellipticals and 1 piece of equipment. The pool area was very nice and relaxing. The customer service sucks! They obviously were not trained after they were hired. The only nice person was the one that answered... More

The hotel and grounds were very nice and elegant, as one would expect from this hotel chain. All staff I came in contact were very friendly and helpful. The room was a little small, but very clean and nicely furnished. The beds were extremely comfortable with thick mattress top and lots of pillows. The indoor/outdoor pool was definitely great -... More

The first problem I had was having to listen to the bartender tell us his story of how the last General Manager they had really went the distance because he was a black guy. He told us how smooth things ran with this guy being there but he decided to move his family somewhere else because he did not like... More

Overall this is an OK hotel. Its not bad enough for me to change where I stay every time I'm in Charleston. I end up at this hotel about every month to every other month. Check in Most of the time there is never a line and they are ready for me. Half the time I get the club floor... More

I travel frequently for work and leisure and have never had such a horrific experience in a hotel for the 4 nights and five days I was at this hotel for a conference!!! On the day of our arrival, with the room not yet ready, we headed to the hotel restaurant for lunch. Within 5 minutes of being seated, the... More

I have stayed at this hotel 4 times over the past year and have enjoyed all my stays here. I always had a room on the Club floor and very much enjoy the complimentary breakfast and evening snacks. The beds are very comfortable and the rooms are fairly large and clean. The restaurant is not great and the service is... More

Upon our arrival and attempted to check-in, the front desk staff informed us that the room was not ready and suggested that we visit down town and return in a couple of hours and we did. After three hours we returned to the hotel and attempted to check-in again. It took the staff at least 30 minutes to find us... More