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All 58 North Charleston hotels

Charleston Plaza Hotel

3.5 of 5 Hotel   |   4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)
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Charleston Plaza Hotel
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29%
Ranked #43 of 58 hotels in North Charleston
A recent review
3 of 5 stars Reviewed May 25, 2014
Kathy S
  • Reviews (28)
  • Photos (32)
  • Amenities
  • Room tips (8)
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28 people have reviewed this hotel

Traveler rating
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    4
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4
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1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
There are newer reviews for Charleston Plaza Hotel
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 26, 2014 via mobile

When you walk in the hotel it almost takes your breathe away...but that's about it. The people at the counter were borderline rude. The room was a disappointment. We had booked our room a month in advance and were suppose to have two double beds. Well the hotel had none available. Sharing a bed with your menopausal mother wasn't on... More

Was this review helpful? Yes 3
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

Thank you for your review of the hotel. It was unfortunate that we could not get you the room type that you needed. Our hotel does not guarantee room types but we try very hard to honor as many request as possible. Our shuttle service to the port is proudly provided by us but the ability to pick guest up... More

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 25, 2014 via mobile

Our GPS took us to the hotel fine, I feel like the location is not close enough to access restaurants, etc. We had to depend on Google to find places to eat and in close proximity.....In almost every hotel I have stayed there is a book in the desk drawer of your room telling the hotel amenities, local restaurants, things... More

Was this review helpful? Yes 2
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

Thank you for taking the time to review our hotel. We are located right across Interstate 26 from the Tanger outlet mall which features top level Chain restaurants including Bonefish Grill, Buffalo Wild Wings and Jim-n-Nick's BBQ. We are also 2 miles away from the Park Circle area which features great local restaurants including Sesame, Cork and Madra Rua Irish... More

Richmond
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 25, 2014

Front desk staff, very nice, helpful to a degree. Beds were comfortable. TV good. Pool was OK except that towels not sufficient. However, the room was falling apart, parts of the bathroom were coming off of the walls, carpeting was nasty, rooms clearly not updated or kept clean. There is no way this a 3.5 start hotel. We spent two... More

Was this review helpful? Yes 4
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

Thank you for reviewing our hotel. I would like to apologize on behalf of our staff for your unpleasant stay. The management staff and I are working hard to improve the quality of service we provide hope that you will give us another opportunity in the future. More

Pewaukee, Wisconsin
Contributor
18 reviews 18 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 24, 2014

Checked into the lobby which appears to be the only portion of the hotels that has been updated. We got to our room only to find bugs, not bed bugs of course (whew) in the sheets. Unfortunately because it is Memorial Day weekend, every hotel within 50 miles is taken. After speaking to the Manager he could only offer a... More

Was this review helpful? Yes 2
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

Please accept my deepest apologies for your experience over the Memorial holiday. I am certain that this was not the experience you had in mind for your family. We have investigated your concerns and can assure you that our management team has thoroughly inspected the room you stayed in and others to ensure that this is not an issue. Though... More

New York
Contributor
12 reviews 12 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed May 24, 2014

Horrible hotel located off the highway in an industrial park. 92 degrees outside and no A.C. in lobby. Grease on mirror in room, confetti on room floor from last guest, furniture all scratched up, no box sheet on bed... Could go on and on. Just all-around gross!

Was this review helpful? Yes 3
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

Thank you for reviewing our hotel. I appreciate you bringing these items to our attention, we will be working with the Management staff to make sure all of these items get address and resolved. More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 23, 2014 via mobile

Upon arrival I was greeted by a very friendly helpful woman at the front desk who was very polite and seemed to know how the meaning of customer service. I think her name was Samantha. During my stay I happened to notice that the manager had appeared to be wearing pajamas and looked and acted very unprofessional. If I owned... More

Was this review helpful? Yes 2
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

We really appreciate you taking the time to review our hotel. Thank you as well for the kind words about Samantha I will make sure that she gets to read your review. I am interested in getting more information about the manager you interacted with and would like to ask you to email me at: btaylor@jhmhotels.com so that I can... More

Cleveland, Ohio
Top Contributor
90 reviews 90 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 21, 2014

Had to stay here one night because our flight out of Charleston was canceled. Was told by Expedia booking that this was a 4-star resort, so our expectations were a little high. Expedia should be ashamed of themselves. First, we were too early for check-in, so a wonderful shuttle driver named Percy drove us to downtown Charleston for $10 ea... More

Was this review helpful? Yes 3
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

I appreciate your time in reviewing our hotel, We are looking forward to a complete renovation of our hotel in the very near future. You may have noticed the recent name change we experienced under the new ownership company and step by step we are moving in the right direction to becoming the top level property we are supposed to... More

Culpeper, Virginia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 18, 2014 via mobile

We were here for 3 days and not once did housekeeping come in to service our room. We asked 3 times on the last day by calling and even visiting the front desk for our room to be serviced. Each time we were told it would be taken care of but never was. Finally when we came in late on... More

Was this review helpful? Yes 4
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

Thank you for taking the time to review the hotel, I brought your review to the attention of the Housekeeping Manager and we are working hard to make sure none of our future guest experience a stay like yours. I would like to apologize on behalf of the entire hotel staff and hope that you will give us another chance... More

Milwaukee, Wisconsin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 13, 2014

The place has a funky smelling front lobby. Hotel is dated and worn. At 9:30 p.m., received a note thrown under the door stating that there would be no water available between 9:30 a.m. and 2:00 p.m. I asked the Assistant Manager Jackie if there was any compensation for this inconvenience. Jackie stated no one was going to be compensated;... More

Was this review helpful? Yes 4
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

I am very sorry about the unpleasant experience you had while staying with us. I have spoken with Jackie about this review and she informed me that in no way did she mean to come off rude to you and that she is sorry that you felt that way about your interaction with her. The water being shut off was... More

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 11, 2014

The place was half the price of the majors and it fits. The room was clean and spacious BUT the front door wouldn't lock, the bathroom was the size of a small closet, the shower floor was so slippery you had to hold on to the bar or fall down, the ceiling in the bathroom was falling off, no restaurants... More

Was this review helpful? Yes 3
Bryan T, Manager at Charleston Plaza Hotel, responded to this review

I would first like to apologize for not meeting your needs during your stay with us. I have spoken to the individual departments that are responsible for the items you specifically wrote about and want to ensure you that these issues have been addressed. I am not sure of how much of the area you were able to visit during... More

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Additional Information about Charleston Plaza Hotel

Address: 4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Plaza Hotel 3.5*
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Also Known As:
Sheraton Hotel North Charleston
Sheraton Charleston
Charleston Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Charleston Plaza Hotel features the area's only indoor/outdoor pool, with adjoining fitness center. Enjoy championship golf or take a short ride to the area's unique beaches. ... more   less 
Number of rooms
289

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