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Charleston Plaza Hotel

GreenLeadersSilver level
4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)
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1 room 1 adult
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Charleston Plaza Hotel
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150 Reviews from our TripAdvisor Community

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Kingston, New York, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed December 26, 2015 via mobile

Because it was Christmas there was no airport shuttle. Flight got in late and I was not happy. Hotel was not full so I was upgraded to club floor. Room was large. Bed and bedding was comfy. However, check out bathroom pictures. Place would never have passed mid range chain hotel inspection. Now for the good. Staff was nice and... More 

Helpful?
Thank Sandy B
ManagerX1, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for sharing your review online. We are pleased to read you enjoyed your overall stay with us. However, we are sorry to have disappointed you with regards to our bathroom and the inconvenience it caused. I shared your concerns with my team and necessary corrective actions have been taken so that no future guest experiences the same. Thank... More 

Perth, Australia
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed December 4, 2015

I stayed here for a science fiction convention, and it was a very good venue for a smallish event. It's convenient to the airport, if not much else, and while there was some renovation work in the corridors, this didn't cause any inconvenience. My room was comfortable with everything I needed (including a coffee machine that provided boiling water for... More 

Helpful?
Thank N0MAD
ManagerX1, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for staying at the Charleston Plaza Hotel and for sharing your great experience online. We are glad to hear you loved our accommodations, convenient location and our shuttle service. We are also happy you were impressed with our associates, especially our front desk team who took great care of you. We appreciate your observations and have also taken... More 

United States
Level Contributor
3 reviews
2 of 5 stars Reviewed November 23, 2015

Restaurant was expensive. Tried to contact management after the trip and received no response. Just don't leave anything in your room unlocked. Called 3 times and left messages. One staff person said he would call me back himself. One week later still no return call.

Helpful?
Thank Islesaway
VCF132011, General Manager at Charleston Plaza Hotel, responded to this review

Dear Islesaway, Thank you for taking the time to give us feedback for our growth and improvement. I am very sorry that your experience was not exceptional. It is our goal to ensure all guests enjoy clean and comfortable accommodations. I would like to hear about your concerns. I have not received any voice messages. I would be very happy... More 

Charlotte, North Carolina
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed November 7, 2015 via mobile

The a.c. was not working in our room. We told them on Friday after check in. FINALLY they changed the unit out on Saturday late afternoon. The entire hotel was dated and felt run down. A sign near the elevator said to pardon their dust. There was no sign of construction so I guess that was their normal condition. Breakfast... More 

Helpful?
1 Thank Wendy A
OpsManager123, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for your recent stay. Please accept my sincere apologies regarding your unpleasant experience at our hotel. I am so sorry about the problem you experienced with your air conditioner and that we did not respond in a timely manner. I will speak to my engineering team to see where we went wrong and how we can do better... More 

Miami, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 3, 2015

So, I stayed here the last two days of a trip for a conference that was happening while Charleston was recently submerged. I had been stuck there because my airline was too stupid to get me out of there. My situation was already terrible when I arrived. I got there and found that the place looked like an Old South... More 

Helpful?
1 Thank LadyLindy428
OpsManager123, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for your recent stay our hotel. I am sorry that you had to experience our wonderful city at such a difficult time, and I agree with you regarding your observation of our facility needing a revamping and updating. I am happy to share that we are in our final stages of design and renovation plans and have already... More 

Laurens, South Carolina
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 18, 2015

We have 2 hotels we usually stay at when visiting Charleston, but unfortunately they were both booked at the time of reservation so I had to look elsewhere. I found this place online and it was rated a 3.5 star and the pictures were beautiful. The rooms looked nice and updated as well. This rating and the pictures were VERY... More 

Helpful?
1 Thank Christa E
OpsManager123, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for staying at our hotel and for posting your review. I agree with you regarding your observation of the facility needing to be updated. I am thrilled to share that we are finally in the beginning phases of a property renovation. I would love for you to be able to experience firsthand the finished product and enjoy the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 28, 2015

I was a little nervous when we were booked into an independent hotel via Priceline, especially when I read the reviews. However, I called the hotel in advance and they booked us into a king size room on the 8th floor (business level with no access unless you have a room key for that floor) and we were so thrilled... More 

Helpful?
2 Thank Katschemel
OpsManager123, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for choosing the Charleston Plaza Hotel for your weekend stay and for sharing your wonderful experience with fellow travelers. We are happy you enjoyed our clean and comfortable accommodations. All of our associates are committed to ensuring each guest has a great experience and we are very glad you did. It is nice to be recognized for a... More 

Suwanee, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 14, 2015

It looks like this hotel used to be a good one. But its current condition is well below average. 1. The room we got (2 queen beds) is a bit small,but it's ok 2. The carpet looks 100 years old and dirty... 3. The side table has only 3 legs...looks it's gonna fall and crush your toes... 4. The refrigerator... More 

Helpful?
1 Thank Gaohao L
HotelMgr2015, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for choosing our hotel for your stay. I have read your comments and concerns regarding the condition of your accommodations and agree with you on this point. I am happy to report that we are in the final stages of our renovation process and soon will be starting our re-design and refurbishment. Thank you again for staying with... More 

Denton, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 5, 2015 via mobile

We got this booking on short notice on a third party "blind" site (not Trip Advisor)...which said it was a three star hotel. In no way would we agree with that. After we got the name, we looked at the reviews and were concerned about what we were getting into. Apparently this used to be somewhat of a luxury hotel,... More 

Helpful?
1 Thank serenitygirl10
HotelMgr2015, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for staying at our property and for your sincere review. Please accept our apologies as we fell short in providing you with excellent stay with us. I have shared your concerns with our engineering team in order to correct immediate issues in the room that you occupied. In the meantime, I'm excited to share that we will be... More 

Brunswick, Georgia, United States
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 23, 2015

We were impressed by the entrance. Nicely appointed, polished floors. Prompted to ask what it was before, and were told a Sheraton. It no longer is nothing like a Sheraton. The lobby was the last place THAT existed. Upstairs, molding off the furniture and walls, carpet smelled like pet. No refrigerator in room(although they provided one, were told it normally... More 

Helpful?
1 Thank Fraidell F
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for your recent stay and for sharing your candid feedback. We are glad to read that you were impressed with our pristine lobby and comfortable beds. However, we are sorry for the inconveniences faced by you as well as for the lack of amenities you felt at certain areas. We take all comments that we receive - good... More 

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