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Charleston Plaza Hotel

GreenLeadersSilver level
4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)
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Charleston Plaza Hotel
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Charleston Plaza Hotel
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84 reviews from our community

Traveler rating
    10
    17
    29
    15
    13
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14
33
9
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently spent two nights here, at either end of a week long trip. The good points about the hotel are price, comfort of the beds and quietness of the rooms. We found the rooms to be clean and comfortable. The attention to detail is what is missing. For example, we had a king-sized bed, but the housekeeping had tried... More 

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Charleston, South Carolina
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The lobby of this hotel is beautiful.but...... The breakfast food in the AM is not worth 10.00; maybe $5.00. There is no fridge in the room so make sure to bring a cooler if you need things cooled. The room was clean (THANK GOD!) however the hallways were dirty and the walls were scuffed and ugly. This hotel is not... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Lobby and common spaces are fine. The room (Club Level) was in massive need of a renovation. Carpet was covered in stains; furniture filthy and worn out. The bed was fine. The room smelled dank and musty (I wish I could air it out by opening a window, but windows do not open). Staff were friendly and helpful at the... More 

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Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here on a busy weekend. We were treated at the entrance by a very friendly and upbeat valet, the customer service didn't stop there; the housekeepers were super friendly, and the room was nice and clean as well. We had a problem with the hot water, but the front desk staff was very nice about rectifying the situation... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear stephanie g, Many thanks for recognizing our hospitality and for choosing us for your stay in Charleston. We're glad you were moved by the level of service and facilities provided by our cordial team. I'm happy we lived up to your expectations and hopefully created a loyal guest. I'm delighted my associates -valet, customer service, housekeeping, front desk- made... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2015

I stayed here for business and it was the most disgusting hotel I've ever stayed in. Pubic hairs in the shower, old crusty stained washcloth hanging over the shower rod, dust on every surface, mysterious white liquid stains everywhere, no towels provided in room, stained, sticky carpet and scuffed, dirty walls. It honestly felt like I needed to be decontaminated... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear Kayla, Thank you for selecting the Charleston Plaza Hotel for your recent accommodations. I am so terribly sorry that we failed to provide the level of service that our team is trained to deliver. We have addressed your housekeeping concerns with our Executive Housekeeper. She offers her sincere apologies and has communicated her disappointment with her team. We are... More 

Hustle, Virginia
1 review
3 of 5 stars Reviewed February 16, 2015

We were attending the wedding of our niece. Had high hopes of having a room that was equipped with at least a refrigerator, this was not the case. Pet friendly; stains on carpet (possibly urine), pet hair on ottoman, unable to connect to wi-fi called was informed at 3:30 pm on Friday, February 13, 2015 that it was being worked... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear little_feather2, Thank you for your review regarding your stay with us recently. I was very pleased to hear that you enjoyed your restaurant experience and thank you for acknowledging our friendly staff. I will be sure to share your comments with the team. I am terribly sorry that we fell short in housekeeping. We strive to provide a clean... More 

South Carolina
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 13, 2015

We stayed here the night before and after late flights. They have a fly and park package that is extremely reasonable and included shuttle to and from CHS airport. The staff was professional, helpful; the rooms were clean and well appointed. I was glad to see security on all night. The only thing I could suggest to improve would be... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

We are so glad we were able to accommodate you at our hotel and to hear that you were thoroughly pleased with your stay. I am pleased to note that you were satisfied with your room and that our hospitality was commendable. Thanks for pointing out to others the convenience of our shuttle service. Once again, I appreciate your gracious... More 

Old Fort, North Carolina, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 12, 2015

I stayed here and at the Embassy Suites downtown last spring. As a mom with a small child that likes to swim no matter what the weather, I am always looking for a good indoor pool! Unfortunately this isn't easy to find in the Charleston area, trust me. We stayed at the Embassy Suites downtown for three nights and while... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Good Day Tammy S, We can't thank you enough for such a glowing review of the Charleston Plaza! Nothing beats enjoying the Charleston sun like rejuvenating by our indoor pool and I'm extremely delighted to know that you and your child were able to take advantage of that. I am happy that our quiet environment was comfortable for your needs... More 

Charlotte, NC
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2015

I stayed at this hotel at the end of January and wanted to comment about a situation that occurred. At approximately 3 am an intoxicated individual tried getting into my room. I was dead asleep and finally woke up to him fumbling for a key. I told this person it was not his room but he would not leave. He... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Good Day Slakk, Thank you for choosing the Charleston Plaza Hotel for your stay. It was a pleasure reading your comments praising the staff for the service they provided. We value your comments and experiences, and I will make sure to pass your compliments on to our management team and associates, especially to my front desk associate and Percy which... More 

Whitby, Ontario
Top Contributor
52 reviews 52 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 6, 2015

This hotel is at the north end of the city and far from the downtown area that you want to see. The rooms are on the small side. Not unclean, but nothing fancy. Being isolated in North Charleston, there are no restaurants you can reach on foot. If you don't have a vehicle, you have to depend on the lounge... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear Carol M, Thank you for taking the time to provide us with a feedback in regards to your recent stay. It’s great of you to recognize our clean rooms and nice lobby. However, I am sorry you were not made aware that we not only provide free transportation to and from the airport, but also within a 3 mile... More 

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