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Charleston Plaza Hotel

GreenLeadersSilver level
3.5 of 5
4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)
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Charleston Plaza Hotel
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Charleston Plaza Hotel
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94 reviews from our community

Traveler rating
    11
    23
    30
    16
    14
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16
37
9
12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Indianapolis
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is an excellent luxury hotel and well designed for business gatherings. They have carefully orchestrated the perfect experience for business/pleasure travel. The staff is well above average and helpful beyond measure. The tours they offer in group sales are top notch! I don't think I've ever learned more about a place I have visited before. The theater across the... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for such a terrific review regarding your stay at the Charleston Plaza Hotel for your business trip. I am so glad that our location was convenient for your visit and you liked our meeting facilities. I am absolutely delighted to read all the wonderful compliments you have given regarding our Sales and Catering team. I will pass on... More 

Charlotte, North Carolina
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Easy access off Interstate. Price is much cheaper than any downtown Charleston hotel & an easy, quick 10 minute drive. Nice, large lobby. Front desk very helpful and friendly. They allowed us to check in pretty early. Nice indoor and outdoor pool areas. Rooms are clean, but on the small side. Restrooms are also very small. Air conditioner was pretty... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for your recent stay and for your four star rating. I was pleased to read that you were satisfied with your overall stay. It was a pleasure to read that you found our location to be convenient and were happy with the prices. I would love to share your compliments with our Front desk staff for their friendly... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We were there from April 7-10, 2015. We went for Spring Break. The hotel was nice and clean. The shift manager at the time was very helpful and the poor thing was trying to please everybody with two weddings and a conference going on at the same time. After visiting beautiful downtown Charleston and Foley Beach we would go back... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for your stay at the Charleston Plaza Hotel. It was wonderful for me to read that you and your family enjoyed our facilities and our staff's exceptional service. They work hard in meeting all our guests needs daily, after all this is what Hospitality is all about. I will be sharing your gracious comments with Augustin Melo and... More 

Rock Hill, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My boyfriend, his parents and I stayed over the weekend at this hotel. First impressions were good. Nice lobby, right off the highway, and easy to get into downtown Charleston. The rooms were not so great. The air conditioner was very loud throughout the evening and leaked water all over the carpet, and the TV remote did not work. Also,... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear Eby K, Thank you for your recent stay at the Charleston Plaza Hotel. I am very sad to hear that our team did not provide the level of service we are trained to deliver. I am extremely disappointed that one of my team members was rude. This is not acceptable and certainly not the norm. We will address your... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I booked the room through Expedia. The hotel could not give me the rate for the room. The air conditioning was not working so they worked on it while we attended a wedding. It was better but by 11:30 that night it stopped again. we moved rooms and that A/C stopped working around 4 am. We got very little rest.... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear Chuck N, First I would like to thank you for staying at the Charleston Plaza Hotel. I greatly appreciate you taking the time to provide us feedback for our growth and improvement. Please accept my sincere apologies for falling short of providing you an excellent stay. Our engineering team is addressing the AC unit and continues to complete scheduled... More 

Blacksburg, Virginia, United States
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My fiance and I stayed here for 2 nights while visiting Charleston and had a really nice stay. We came into town at the last minute and found it nearly impossible. After calling around we were lucky enough to find a room here. We booked the room and were told that check in was at 3pm. We spent some time... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

I was pleased to hear that we were able to accommodate you and your fiance at the Charleston Plaza Hotel. Thank you for taking advantage of our Hotel Restaurant and I am happy to hear that you liked our indoor heated pool. With our convenient location to the airport and quick ride to the downtown Charleston, we make a great... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We had a very bad experience with this hotel and will not be back nor recommend this Hotel to no one. We stayed in the club room up on the 8th floor. Nothing club about it, the rooms are like regular rooms. The only difference is you have a microwave and refrigerator in it and one chair. You pay an... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear JWikerson, Thank you for taking the time to share your concerns. We are always disappointed when we fail to meet or exceed our guest's expectations. Please accept our sincere apologies. I will share your comments with the team as we strive to be better every day. We are very happy to share that we will be starting a full... More 

Frederick, Maryland
1 review
4 of 5 stars Reviewed 1 week ago

The hotel itself is nice and clean but what made the stay was the employees most of all Augustine the food and beverage manager went above and beyond for myself and my wife on our anniversary, Thank you

Was this review helpful? Yes
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Thank you for your wonderful review regarding your recent stay with us. I was pleased to read that you and your wife enjoyed your stay. It was a pleasure to read your compliments for our staff . I assure you that i will pass on your praises to our food and beverage manager who provided excellent service and made your... More 

North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is only 10 minutes from waterfront park and the battery, it is in great location right off I-26 They had an indoor heated pool, nice exercise room, and a restaurant on site. My wife and I had a great long weekend. The rooms were clean and the bed was comfortable. MY ONE COMPLAINT.... not enough luggage carts. The... More 

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TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear Mrmeanor, Thank you for writing a review about your stay. We are glad to hear that you and your wife enjoyed your weekend stay with us. As you mentioned our closeness to the waterfront and the interstate and our in-house amenities with a full-service restaurant, make it most convenient when in the North Charleston area. However, I apologize that... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one night at this hotel when our flight was delayed and we couldn't catch our connecting flight. Hotel gave us an rate of $74 as a stranded traveller and came and picked us up quickly at the airport. They gave us a nice room with a king bed when we arrived. Front desk greeted us and were helpful,... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review

Dear CrazyBubba007, We appreciate you taking the time to write a review about your recent overnight stay's experience at our hotel. I was sorry to hear your flight was delayed and you were stranded at the airport. However, it was a pleasure to read that we were able to make it a pleasant experience once you arrived at the Charleston... More 

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