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Crowne Plaza Charleston Airport Convention Center

3.5 of 5
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4831 Tanger Outlet Boulevard, North Charleston, SC 29418
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Crowne Plaza Charleston Airport Convention Center
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Ranked #22 of 59 Hotels in North Charleston
A recent review
4 of 5 stars reviewed 2 days ago
Amharb
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261 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
32 reviews 32 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is very well appointed and in a fantastic location. The beds were great and the staff was accommodating. One note: rooms on the upper floors open to the lobby and bar on the first floor and ours was a bit noisy. Take them up on the offer for a white noise machine as the entertainment going on can... More 

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Frankfurt, Germany
Top Contributor
217 reviews 217 reviews
95 hotel reviews
145 helpful votes 145 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We came home late on day 1 and the room (440) was not serviced.The cleaning team seemed to have their gettogether every morning in front of our room. Some were sitting on the floor, chatting and making noise. Many of the rooms still had "do not disturb" signs. Imagine this! Cleanliness of some public spaces could be also improved, particularly... More 

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Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Carlos C, Thank you very much for your feedback regarding your recent stay. I am very sorry that your room did not get serviced. I will look into the housekeeping team congregating on that hallway in the morning as well. Both are completely unacceptable and will be addressed. We are capable of much better than what you experienced and... More 

Hickory, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Our room was wonderful and vey comfortable. The hotel was in a super location, just across street from Tanger Outlets. The staff was welcoming and helpful. Only reason for 4 rather than 5 stars was strange, unpleasant odor in hallway. When called to the attention of desk it was addressed immediately but I don't understand why it hadn't already been... More 

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Central Florida, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The pro's: 1. Great staff (except for the barmaid, more on that later). Front desk staff went out of their way to greet guests and seemed sincere. Housekeeping staff also very pleasant. 2. Plenty of convenient parking. 3. Comfortable room. 4. Good maid service, plenty of fresh wash clothes and towels. My room was clean and satisfactory. Con's: 1. There... More 

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Jacksonville, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We came in town early and went directly to the hotel where we were greeted with smiles. We waited about 10 min in the Lobby and we were able to go up to our rooms. While in the lobby one of the staff members offered my children drinks and snacks while we waited. When we arrived at our suite I... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Renata B, We deeply appreciate the kind words on our Tripadvisor page. We are extremely proud that our staff exceed your expectation and gave your family great service from start to finish. We look forward to seeing you next time you come to Charleston. Thanks Again, Nathan Hamric Assistant General Manager More 

Sanibel Island, Florida
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

WE enjoyed the room (nicely appointed, good a/c, stayed for two nights) although the first room to which we were assigned smelled musty and had crumbs on the floor; second room OK. However, when my wife took her robe out of the closet on the second night, she was greeted with a large Palmetto Bug in her sleeve- quickly stomped... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear yodamak, Thank you so much for taking the time to share your experience while staying with us. I do apologize that you and your wife had the unpleasant experience of having a palmetto bug in your room. We do have a monthly preventive pest control spray, so we will have them investigate the issue further. Again I do apologize... More 

Arthur, Illinois
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This was our second stayed at the Crowne Plaza for the MUSC Evidence-Based Drug Therapy Update in the last 2 years. I will not be staying again. There was a cockroach in the bathroom that I did not see and stepped on with my bare feet. There were also ants in our room. We brought this up to the front... More 

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Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Dolly H, Thank you for taking the time to share your experience. I am so sorry that you had insects in your room. We get a monthly preventive spraying for our hotel and rarely experience bugs in guest rooms. I know that is a very disturbing thing to have happen and we will be getting our pest control team... More 

Pittsburgh, Pennsylvania
Top Contributor
101 reviews 101 reviews
41 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service was great and cleanliness was flawless. My room was comfortable and I loved the decor. However, none of this mattered once I laid down on one of the most uncomfortable mattresses I've ever experienced. It was broken down, sagging and immediately started to hurt my back. Less important but annoying was I could never regulate the temperature of... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Swandive208, Thank you so much for the feedback on our Tripadvisor page. We are currently in the process of changing out all of our mattresses in the entire hotel. We will bring the water temperature control issue to the attention to our engineering department. We hope that fixing these issues may bring you back to stay with us the... More 

Woodstock, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at room 419 weekend of 5/1. Nice hotel, great breakfast, but takes just one simple mistake to ruin this. Expect being all day out on a soccer tournament just to get back at 9pm tired with two tired and grumpy kids and ready to sleep to find out the room was not serviced. Left the room at around 9am.... More 

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Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Roberto L, Thank you for taking the time to share your disappointment. If you would be so kind to contact me directly so that I can follow up with you on details, I would truly appreciate it. My direct line is 843-266-2100 and my email is charvey@peachtreehotelgroup.com. I am very sorry that you did not receive housekeeping service on... More 

Birmingham
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Ideal location for Business & Shopping, with plenty of places to eat within walking distance. The staff were always helpful and friendly, and the rooms are very clean and comfortable. Very fast and reliable FREE Wifi throughout the hotel . Will definitely be staying here again n my next visit to Charleston.

Was this review helpful? Yes
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Craig A, Thanks so much for the positive feedback. It is great to hear that our staff is taking care of our guest. We agree fast and reliable Wi-Fi is a must in the hotel business. Thanks Again, Nathan Hamric Assistant General Manger More 

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