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Crowne Plaza Charleston Airport Convention Center

3.5 of 5
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4831 Tanger Outlet Boulevard, North Charleston, SC 29418
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1 room 1 guest
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Crowne Plaza Charleston Airport Convention Center
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276 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Towson, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel. Clean rooms, prompt shuttle service to the CHS airport. What made our stay excellent was the staff, specifically Ryan and Matt who both work at the front desk. Even though they were dealing with a large party, they took the time to make us feel welcome and calmly checked us in during a hectic time. Thank you guys!

Was this review helpful? Yes 1
Johnson City, Tennessee
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent a weekend in the Charleston area for our 20th anniversary. I wasn't sure about taking a day off of work until the last minute, so it was a hastily planned trip.The Crowne Plaza was a nice surprise. All of the staff we encountered were helpful and friendly. The room was super nice and clean. I loved the mattress... More 

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Taylors, South Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Very clean. Great staff. Best bed ever! Will definitely go there again. We did use the restaurant, but the menu looked good. Convenient to Tanger Outlets, you could walk over. Beautiful lobby. It had central air instead of a single room unit and also a vent in the bathroom which is wonderful

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Longs, South Carolina
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked two rooms from their web sight for one night to celebrate my dad's 75th birthday. When we arrived at the hotel at about 3:15, one room was ready and one was still being cleaned. I inquired how long it would take and the lady at the front desk pointed at the sign behind her and said "check in... More 

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Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear gardener, Thank you very much for taking the time to share your experience from your recent stay. I am very sorry that you experienced so many problems during your stay with us. We will be addressing each of the items listed in your response. The bottom line is that we are capable of far better service and there is... More 

Tega Cay, South Carolina
1 review
1 of 5 stars Reviewed 2 weeks ago

On Saturday 8/08/15 we made a reservation for the same night at the Crowne Plaza. We received a confirmation number text message (#64308875) and also let the reservation person know that we would not be checking in until after 11pm. We arrived at the hotel at 11:15pm and were told that there was no reservation in our name. Once we... More 

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Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Keith H, Thank you for taking the time to share your experience at our hotel. I am very embarrassed and disappointed in how your stay was handled. There is no excuse for the poor communication that you experienced. In our industry just like any other, challenges happen, however we should have had a plan in place to address our... More 

Charleston, South Carolina
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Would've been 5 stars but I subtracted a star because of first encounter with hotel staff. I called ahead of time to see if my room was available because it was booked through a third party and the confirmation number, etc. wasn't provided. Upon answering she immediately told me no rooms where available and I wasn't even calling for that.... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear PDJCSU19, Thanks for taking the time to give us a four star review on our TripAdvisor page. I would like to apologize for your first encounter you had with our staff. We do not train our team members to talk to guest of ours in this manner. I will personally look into this issue and have a coaching session... More 

Oxford, Connecticut
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place is fantastic. Came to Charleston for an annual reunion and was disappointed our coordinator couldn't book us in downtown Charleston. This hotel is in North Charleston and is several miles away from downtown. Other than that, WOW, this place was great. We've been all around country with this group and this place was one of the best. Hotel... More 

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Savage, Minnesota
Level Contributor
3 reviews
3 of 5 stars Reviewed July 17, 2015

They didn't clean our room after our first night, and we were gone from the room from 9am-7pm. So I asked both the front desk and the housekeeping staff if they could please do it while we were out again for the evening. It didn't get done. The same thing happened the next day, and I had to ask again... More 

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Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Michael A, Thank you for taking the time to review your recent stay with us. I am very sorry that your room was not serviced promptly while you were here. That is a basic expectation and should not require follow up from our guests. Additionally, I apologize that the bed was not comfortable. We are in the process of... More 

Florida
Level Contributor
179 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed July 16, 2015

Hotel room was nice - large and modern. Only quibbles: no tub or shower caps provided with a shower only bathroom; couldn't find full length mirror -- it was narrow one on inside of closet door & hard to use based on location. And mirror over dresser so high up couldn't see into it. Breakfast service fine & friendly but... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear AdvicePro, Thanks so much for taking the time to give us a four star review on our Tripadvisor page. We will make sure our culinary team checks the temperatures on our buffet, to insure all hot items on the buffet are at the correct temperatures. We are also looking into sound damping panels to try to eliminate some of... More 

Berea, Kentucky
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 12, 2015

When I booked online I accepted a promotion that gave them authority to pre-charge my entire stay with no refunds for cancellation. Honestly didn't think it was that great of a deal, but it seemed to save me $20 a night; paid $129 a night + taxes, nearly $600 for 4 night. Prior to departure from our home I rec'd... More 

Was this review helpful? Yes 1
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Sumonsvaca, We deeply appreciate you taking the time to give us some feedback on our TripAdvisor page. We will definitely have a coaching session with the front desk team when it comes to credit card authorization. We are glad to hear that the room was clean and most of the staff was helpful. Thanks again for the review and... More 

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