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Crowne Plaza Charleston Airport Convention Center

3.5 of 5
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4831 Tanger Outlet Boulevard, North Charleston, SC 29418
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Crowne Plaza Charleston Airport Convention Center
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294 Reviews from our TripAdvisor Community

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Level Contributor
315 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My flight was grounded due to mechanical problem, so American Airlines offered to pay for a hotel for the night. They booked me here and it was wonderful! The staff was friendly and welcoming. Lots of football games, so the stylish bar was hopping. Located across the street from premium outlets, so I did my bit for the local economy.... More 

Helpful?
Thank PismoLulu
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear PismoLulu, Thanks so much for the nice review on our TripAdvisor page. It is great to hear that you enjoyed your stay with us under the circumstances you were under. Our atrium bar is a very popular spot at the hotel. The close proximity to the Tanger Outlets is also a big draw for us as well. We hope... More 

South Carolina
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I spent New Year's day at this property. Its actually my 2nd visit and the staff was just as lovely the 2nd time around. The rooms are very huge so my little family of 4 was not cramped at all. I appreciated all different types of charging ports so basically every device we had was accommodated. The... More 

Helpful?
Thank Goldwire
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Goldwire, We are so appreciative that you took the time to post a nice review on our TripAdvisor page. It is great to hear that you enjoyed your second stay with us. We agree having extra charge ports in the rooms are very handy, especially if you have children. We are in the process of getting new mattresses for... More 

Raleigh, North Carolina, United States
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

So, you look at an airport hotel and you don't expect to be impressed, especially in Charleston - but wait. This property is so freaking awesome - I will stay here in the future instead of downtown. Kimberly checked me in and she was so welcoming and pleasant and fun. She was happy to be at work and I felt... More 

Helpful?
Thank Suzanne B
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Valued Guest, Thank you so much for the awesome review on our TripAdvisor page. It is so nice to hear that you were pleasantly surprised with your stay at the Crowne Plaza Charleston Airport. We hope to see you next time you are in the Charleston area. Thanks Again, Nathan Hamric Assistant General Manager More 

1 review
3 of 5 stars Reviewed January 2, 2016 via mobile

This hotel confused me. The pictures on the site made me so excited I could not wait to get there! We saw an old school bath tub and we were sold! That old school bathtub, however, was misleading. When we got to our room, no bathtub. No big deal, but the nice gentlemen at the front desk said no rooms... More 

Helpful?
Thank Christina B
Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Christina B, Thank you for taking the time to share your experience at our hotel. It means a great deal that you would provide this detail so that we can address these issues. I apologize for the misleading picture. Our 4 Executive Suites do have a garden tub in them but we don't want to confuse guests about the... More 

Syracuse, New York, United States
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 5, 2015

I stayed last Monday. It was just a few days before Thanksgiving, and make no mistake, it was WONDERFUL! The room was absolutely gorgeous, neatly appointed, with a comfortable bed. It had plenty of space. The fitness center was amply supplied, and very clean. The bar was great. Ashton recommended a wonderful beer, which accompanied a delicious burger. This was... More 

Helpful?
1 Thank Dan Z
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Dan Z, We are very appreciative that you took the time to give us a five star review on our TripAdvisor page. It is so nice to hear that you enjoyed each and every part of your stay with us. We agree that Ashton is a very professional bartender and takes pride in him job. Our fitness center is... More 

Norfolk, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 17, 2015

We should have read the reviews before we stayed at this place, the issues that are consistently complained about havent changed in 2 years. Food was awful, noise was unbearable, staff was undermanned, and this hotel is nice up front and disgusting behind closed doors. It seems changes need to be made to the management staff because things just don't... More 

Helpful?
2 Thank Sally W
Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Sally W, I am very sorry to hear that you had a poor stay at our property. I appreciate you taking the time to share your experience and wish that we could have addressed these issues while you were with us. If you would like to contact me directly to further discuss the details of your stay and to... More 

New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 13, 2015

The only thing wrong with this hotel is that on a very busy Friday night there was only ONE poor person serving the customers. This person tried worked really hard but it still meant that service was understandably incredibly slow. I blame the management for scrimping on paying staff costs. Shame on them. There should have been at least two... More 

Helpful?
1 Thank bernardineannee
Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear bernardineannee, Thank you for the feedback and comments about your recent stay with us. I am very sorry that the service was so slow at the bar on the Friday when you were here. You are absolutely right that we should have had more staff to prevent the service issues. We are working on hiring a couple more members... More 

Massillon, Ohio
Level Contributor
17 reviews
4 hotel reviews
4 of 5 stars Reviewed November 11, 2015

Superb rooms, extremely comfortable beds & pillows, modern design & great location. the discounted price made this an extremely good value. Close to shopping, restaurants & airport. I am very likely to stay here again, next time I am in Charleston.

Helpful?
Thank Rick H
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Rick H, We deeply appreciate you taking the time to give us a review on our TripAdvisor page. Our property is newly renovated and our design team did a great job. We are only fifteen minutes from the historic downtown, as well. We hope to see you next time you are in the area. Thanks Again, Nathan Hamric Assistant... More 

Waxhaw, North Carolina
1 review
1 of 5 stars Reviewed November 6, 2015 via mobile

If you want to sleep, DO NOT come here. The hotel bar is located in the center of the rooms and the noise travels up as if you were having a drink and being part of the crowd. The bar doesn't close until after 1 am so unless you are a night owl, you won't get a good night sleep.

Helpful?
Thank rnigro67
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear migro67, We are very sorry that our patrons at the bar kept you from having a good night’s sleep. We are looking into sound dampening art work, and a sound dampening roof that would go over the bar area. Thanks so much for taking the time to give us some feedback on our TripAdvisor page. Again we apologizes that... More 

delaware
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 21, 2015

My parents and I stayed here for a reunion. The hotel is very nice, pretty outside pool, nice lobby, friendly staff. The rooms are very clean and spacious, although the beds were a little uncomfortable. The hotel is located across the street from the Tanger Outlets and within walking distance of the North Charleston visitor center (where you can pick... More 

Helpful?
1 Thank wolvesongs
Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Wolvesongs, Thank you very much for taking the time to review your recent stay with us. I am very glad to hear that you enjoyed our facilities and that our team provided good service to you and your reunion. I am sorry that the food in our restaurant and banquet area did not meet your expectations. I will follow... More 

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