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Crowne Plaza Charleston Airport Convention Center

3.5 of 5
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4831 Tanger Outlet Boulevard, North Charleston, SC 29418
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Ranked #22 of 59 Hotels in North Charleston
A recent review
5 of 5 stars reviewed 1 week ago
CS5120 Oxford, Connecticut
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270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford, Connecticut
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is fantastic. Came to Charleston for an annual reunion and was disappointed our coordinator couldn't book us in downtown Charleston. This hotel is in North Charleston and is several miles away from downtown. Other than that, WOW, this place was great. We've been all around country with this group and this place was one of the best. Hotel... More 

Was this review helpful? Yes
Savage, Minnesota
3 of 5 stars Reviewed 2 weeks ago

They didn't clean our room after our first night, and we were gone from the room from 9am-7pm. So I asked both the front desk and the housekeeping staff if they could please do it while we were out again for the evening. It didn't get done. The same thing happened the next day, and I had to ask again... More 

Was this review helpful? Yes
Chris H, General Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Michael A, Thank you for taking the time to review your recent stay with us. I am very sorry that your room was not serviced promptly while you were here. That is a basic expectation and should not require follow up from our guests. Additionally, I apologize that the bed was not comfortable. We are in the process of... More 

Florida
Level Contributor
174 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel room was nice - large and modern. Only quibbles: no tub or shower caps provided with a shower only bathroom; couldn't find full length mirror -- it was narrow one on inside of closet door & hard to use based on location. And mirror over dresser so high up couldn't see into it. Breakfast service fine & friendly but... More 

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Berea, Kentucky
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I booked online I accepted a promotion that gave them authority to pre-charge my entire stay with no refunds for cancellation. Honestly didn't think it was that great of a deal, but it seemed to save me $20 a night; paid $129 a night + taxes, nearly $600 for 4 night. Prior to departure from our home I rec'd... More 

Was this review helpful? Yes 1
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Sumonsvaca, We deeply appreciate you taking the time to give us some feedback on our TripAdvisor page. We will definitely have a coaching session with the front desk team when it comes to credit card authorization. We are glad to hear that the room was clean and most of the staff was helpful. Thanks again for the review and... More 

Sunnyvale, Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is nicely furnished, well staffed, and has a decent enough gym and restaurant plus the van will take you anyplace within a couple miles and bring you back. It isn't the Ritz, but for what you pay, you get a lot. I have paid twice as much for less. Once the van wasn't ready as I had requested,... More 

Was this review helpful? Yes
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Bee-Stone, Thank you so much for putting a nice review on our TripAdvisor page. I was pleased to hear that we fit most, if not all of your needs while staying with us. When it pertains to our fitness center, we are looking into brand new equipment for the upcoming year. Thanks again for the kind review. Best Regards,... More 

lexington, ky
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 4 nights during a dance competition at the Convention Center. Great location with many restaurants and shopping nearby and close enough to beaches and downtown to be able to get a touristy trip in too. The room was not huge but bigger than a typical hotel room. Had a nice sitting area and desk. The bathroom was... More 

Was this review helpful? Yes
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear cssky, We are very appreciative of the feedback on our TripAdvisor page. We are looking into options on how to make our bathroom doors more guests friendly. We are glad you enjoyed our pool area. We are happy to hear you stay with us was very good overall. Please come back and visit us next time you are in... More 

grand lido negril
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2015

I stayed here this past weekend in room 406 (6/20/15). From the moment I walked in, I was greeted by an awesome front desk rep. He was very kind and seem willing to go the extra mile if need be. All of my requests, except for the king size bed, were met. I stayed in the quiet zone which was... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Peachykeen808, We deeply appreciate the feedback on our TripAdvisor page. We will bring the spots on the wall in the bathroom to our housekeeping team, as well as, the stains on the bed skirt. We are looking into ways to improve on our breakfast selections. We are glad you had a good stay with us overall. Please contact me... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 15, 2015

I have to be honest, I was really surprised by some of the reviews. I stayed this past weekend and was lucky to get a room, because all of the hotels in the area were totally booked. I can write this having stayed at the other hotels around the outlet and the Performing art center, and this is definitely one... More 

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Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Gale B, We are very excited to hear how much you enjoyed the Crowne Plaza Charleston Airport. It is great to hear that our team went out of their way to accommodate your needs. We typically do not discount rates unless the guest was only here for a few hours. We are very pleased you chose our hotel over... More 

Pittsburgh, Pennsylvania
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 9, 2015

I attended a conference at this hotel and was pleased, overall. There were a few changes that I had asked to have made to my reservation in regards to the credit card used, both before arrival and then again at arrival since they had not been made. While the front desk attendant was nice, she did not make my changes... More 

Was this review helpful? Yes
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear binkers441, We appreciate the review you put on our TripAdvisor page. We will gather our culinary team and see where we could improve from the event you attended. We are looking into ways to close the bathroom doors in a more private manner. It is pleasing me to hear that the restaurant food made up for the less desirable... More 

Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 31, 2015

This hotel is very well appointed and in a fantastic location. The beds were great and the staff was accommodating. One note: rooms on the upper floors open to the lobby and bar on the first floor and ours was a bit noisy. Take them up on the offer for a white noise machine as the entertainment going on can... More 

Was this review helpful? Yes
Chris H, Manager at Crowne Plaza Charleston Airport Convention Center, responded to this review

Dear Amharb, Thank you so much for giving our team some feedback on our TripAdvisor page. It is exciting to hear that our team was accommodating during your stay with us. We are looking into ways to dampen the noise in our atrium area. We have also looked into noise dampening art work and a noise dampening cover for our... More 

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