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SpringHill Suites Charleston North/Ashley Phosphate

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7535 North Forest Drive, North Charleston, SC 29420
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SpringHill Suites Charleston North/Ashley Phosphate
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SpringHill Suites Charleston North/Ashley Phosphate
SpringHill Suites Charleston North/Ashley Phosphate
SpringHill Suites Charleston North/Ashley Phosphate
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412 reviews from our community

Traveler rating
    228
    115
    34
    15
    20
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158
96
12
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bradenton, Florida
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Quick check-in and out. Room was spotless and quiet. Rooms and lobby are in the final stage of a renovation. New carpeting and wall coverings- delightful. Extremely quiet hotel, in a woodsy area, for being close to I-26. Easy access to Historic City--less than a 15 minute drive right to Meeting Street. Indoor pool and outdoor sitting area with a... More 

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Evergreen, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The double suite was perfect for five of us. It was spacious, clean and quiet. "Mama," working in the breakfast room, was delightful as was the nice variety of food. The only negative was that the indoor pool is very small. Don't plan on swimming laps!

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glendora, ca
Top Contributor
218 reviews 218 reviews
32 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we enjoyed our stay there and the surroundings were great and it was near downtown charleston, which was easily accessible in 10 min we were surrounded by water our parking was adequate and we were 15 min walk to a very active restaurant they have some food in the evening such as wine or ice cream , etc

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2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I am a Marrott Rewards member and I have not ever encountered such horrible customer service at a hotel, especially a Marriott! We reserved a 2 night stay for a large studio king suite. When we checked in the first night we were given a handicap room even though no one in our family is handicap, but figured we could... More 

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GM7535, General Manager at SpringHill Suites Charleston North/Ashley Phosphate, responded to this review

Dear Ms. Brooks, I am extremely sorry that our accommodations disappointed you in anyway, but please permit me to clarify the record: While it is possible that you did not realize it at the time of booking, the fact remains that a handicapped accessible suite was booked, and that is exactly the room type that was provided. It is the... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel is about 15 minutes from Downtown Charleston, but is a comfortable distance for the price. The breakfast was very good. The staff was very helpful at all times. The hotel is working on a major renovation (almost done?). The pool is small. but the kids all had fun. Free Wi-fi. The outlet Mall was close (5mts).

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Leicester, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Room ok but a bit dark. Internet worked well. Breakfast poor and dislike the use of plastc plates and cutlery. Breakfast room overcrowded at times and seating inadequate for purpose. Laundry room very good. The receptionists were unable to provide safe deposit box as they couldn't find two keys which matched. So much for leaving valuables safely!

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GM7535, General Manager at SpringHill Suites Charleston North/Ashley Phosphate, responded to this review

Thank you for taking the time to complete a review of our hotel, and I apologize if in any way we have disappointed. I will share your comments with our team, and use it as a learning experience. Thank you again, More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel was awesome. The location was not at all the best. You had to turn behind another hotel. You couldn't see the hotel from the road. Other than that, the experience was great. Breakfast was awesome, and so was the exercise room. Every machine had its own little tv. The pool was also great. I had a great experience.

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Raleigh, North Carolina
Top Contributor
108 reviews 108 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I didn't know they were renovating the hotel. I don't mind them fixing up the place but I didn't like being woken up to the sound of hammers. The pool is the size of a postage stamp and there's no where to sit without getting wet. The gym is really nice. The pillows were hard.

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GM7535, General Manager at SpringHill Suites Charleston North/Ashley Phosphate, responded to this review

I apologize if we have disappointed you in any way, and I am grateful for shearing your views with us. Marriott hotels undergo a regularly scheduled refresher (renovation) program and we are just about complete with our first light renovation. As a management team, we actually reach out for impute and submit the scope of the renovation, to determine the... More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

I did not know this hotel was being renovated when I booked. While I am happy they are updating I don't believe they should have guests staying on a floor where work is being done. I did not appreciate the strong smell of the glue they used to put the flooring down (I have asthma and it really bothered me).... More 

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GM7535, General Manager at SpringHill Suites Charleston North/Ashley Phosphate, responded to this review

I thank you for taking the time to review our hotel, and I do apologize if we have disappointed in any way. Indeed, the hotel is in the process of completing a light renovation, items that daily occur in hotels, but granted on a smaller scale. Every few years Marriott hotels are required to go through a refresher program, and... More 

Jacksonville, Florida
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Although this property is located several blocks from the interstate behind other hotels, that's actually a good thing. It's quiet, very clean, and perfect for the business traveler. The staff is to be commended for their attention to detail and cleanliness. The property is currently undergoing a "light renovation" (paint, baseboards, minor updates, etc.) but that did not affect the... More 

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