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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

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5055 International Blvd, North Charleston, SC 29418
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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
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639 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

Staff could use some additional training in customer service. The front line staff down to the breakfast staff could use some additional training. People matter, your guests should be considered when trying to help them. Annoyed guest

Review collected in partnership with Embassy Suites Hotels

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PeterSteketee, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear margaretb25 - We are sorry to hear that you were not satisified with your stay with us - please accept our apology. We will share your comments with the team as we continually strive to improve our service delivery. Thanks for sharing your experience with us. Cordially, Peter Steketee - General Manager More 

Knoxville, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Friendly staff, we had an issue with the air conditioning, but the staff moved our room. They handled it fast and friendly. Nice breakfast in the morning, more then you would expect for a continental.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
PeterSteketee, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Stacey K Thanks for sharing your expereince with us - we appreciate your compliments and will share them with the team. We hope to see you again soon! Sincerely, Peter Steketee - General Manager More 

West Chester, OH
Top Contributor
57 reviews 57 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Exactly what you'd expect from an Embassy Suites. Friendly service, clean rooms, delicious breakfasts. The concierge was especially helpful. Convenient to the Convention Center; about 20 minutes from historic Charleston.

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PeterSteketee, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thanks for sharing your comments! We are delighted you enjoyed your visit. Best wishes for your journeys, Peter Steketee, General Manager More 

Arlington, Virginia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel offered free snacks and free alcohol daily. The free breakfast bar is exceptional, cooked to order meals at no additional cost. They offered a book that featured several local restaurants with photos. Great experience with ample parking.

Review collected in partnership with Embassy Suites Hotels

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PeterSteketee, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear DrChantay W Thanks for your kind comments - we are pleased you enjoyed our complimentary made to order breakfast and evening manager's reception. We hope you will visit with us again soon. Best wishes/Peter Steketee - General Manager More 

Chicago, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for four nights. The room was very nice. The food at the grill and free breakfast was excellent. However, I was at two night banquets at the hotel, and the food was not very good. So skip a banquet at this hotel, if your group is planning one here. The staff was very nice and helpful. Happy... More 

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Charleston, South Carolina
Senior Contributor
29 reviews 29 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is hotel is 15 mins from Downtown Charleston and sits very close to I26. There are dining options everywhere, both chain and local restaurants. Many will deliver to hotel. The hotel is also located at the Coliseum and Performing Arts Center so you can easily walk to an event or show. The hotel is clean and very nice. Happy... More 

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Columbia, Missouri
Top Contributor
71 reviews 71 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable room with separate "living room" with pull-out sofa, TV, dining table, and door between bedroom. Good breakfast buffet, but well-worth the wait to have a made to order omelet or eggs. Manager's reception nightly from 5:30-7:30 included sangria, well drinks, wine, beer, and a tired selection of snacks that was the same every night. Very nice housekeeping crew. Nice... More 

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Chicago
1 review
1 of 5 stars Reviewed 2 weeks ago

The service at the Charleston Embassy Suites fell far below average! We found the staff to be rude and lacking "southern hospitality". We did find the proximity to the airport to be the only positive.

Review collected in partnership with Embassy Suites Hotels

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Jacksonville, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

The Breakfast was excellent. The Lobby was pleasant. Everyone, including the guest were all very nice. But, all that means nothing when you come home with "Bed Bugs"! Let me tell you...this is a nightmare!

Was this review helpful? Yes 1
PeterSteketee, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Donna, Thanks for your comments - we are delighted you enjoyed some aspects of your stay and are sorry we didn't exceed your expectations overall. Upon your report we did have Suite 422 professionally inspected and could not find evidence of pest activity. We never received a report about Suite 315 during your visit, but since have also had... More 

Spartanburg, South Carolina
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went to conference at this hotel. It was a new embassy suites at the convention center. Great overall embassy. Some things that are different from older embassy is in the bedroom there is no sink, The furniture in the sitting section was very comfortable. The breakfast buffet was the worst ever. The hotel was booked full, it may have been... More 

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