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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

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5055 International Blvd, North Charleston, SC 29418
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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
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662 Reviews from our TripAdvisor Community

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    195
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Augusta, SC, United States
5 of 5 stars Reviewed 2 days ago NEW

I really liked the hotel and the food and drink specials. I just wish they would have clearly identified the times of them, but I will definitely be using this hotel when visiting my daugher who is attending the College of Charleston for the next 4 years.

Review collected in partnership with Embassy Suites Hotels

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Ohio
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Before booking this hotel, I read some of the reviews regarding poor staff and poor service, however, we love Embassy Suites and booked a room here for two nights on our way to the beach. After staying here, I'm not sure what the people who wrote bad reviews were looking for. We have stayed alot of places, and this was... More 

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you so much for sharing your recent experience at our hotel. I am happy that our team was able to get you into a room that met your specific needs. Also glad you were able to beat that breakfast line on Saturday! We hope to have you as our guest again in the near future! Regards, Wade Bryant More 

wvu
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is nice with large rooms. Breakfast is awesome lots of choices. Indoor pool was great just crowded. Gym had machines and free weights. Only con is get a room on higher floors. I was on the 3rd floor and you get a lot of noise from the lobby/dining areas. Walls in the room are really thin.

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Kay B, Thank you for sharing your recent hotel experience. We are so glad you enjoyed your stay and hope to see you back again soon! I'm sorry you experienced some noise in your room. We do work hard to keep things as quiet as possible in our atrium and restaurant and we'll certainly keep doing that. Regards, Wade... More 

Raleigh, NC
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel for a large family vacation. We needed multiple rooms and Nicole Phillips in group sales was great to deal with. She was very accommodating, even allowing me to reserve an additional room after our block rate expired when we found out that my Grandmother was going to be well enough to travel. With the exception of... More 

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Tamika1044, Thank you for choosing to stay with us for your family reunion! I will be sure to pass along your comments to Nicole who handled your event. I apologize that you had some issues with the timeliness of your housekeeping service. We meet regularly with our housekeeping team to share comments and improve our service. I hope that... More 

Miami, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was clean and staff was extremely nice. Furnishings were not super new, but definitely okay. Free breakfast, including cook to order omlets, can't be beat. Excellent value (in July). Also, I did not have any issues with thin walls and hearing other guests and the hotel was fully booked. Would definitely stay again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Pamela B, Thank you for sharing your comments. I am glad our team provided such great service. We look forward to your next visit. Regards, Wade Bryant More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Typical Embassy Suites but very poorly managed and surly staff to prove it. As a HHonors Diamond member I expect a few niceties for my loyalty but all bets were off with this place. We showed up at 3:30 PM on Saturday (they were not fully booked the night before) to learn that our room was not ready but after... More 

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Bryan S, Thank you for sharing your recent experience. I am sorry that we did not meet your expectations while you were our guest! Certainly we value all of our guests but especially loyal Hilton Honors guests. We often pre-assign our best rooms for our loyal Honors guests and this may have been the reason your original room was... More 

1 review
5 of 5 stars Reviewed 1 week ago

The stay was excellent. I will recommend Embassy Suites to all of my friends. I am willing to return again All services were excellent. I received superb assistance from all employees from the time I checked in to the time that I checked out.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear janniee644, Thank you for sharing your recent experience. We are very happy that our team met all of your expectations while you were our guest! We look forward to seeing you again soon and any of your friends and family that we are lucky enough to serve in the future! Regards, Wade Bryant More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our choice of stay is always within the Hilton chain. The Embassy delivers quality each and ever time. You cannot beat the stay or the service. The staff is always wonderful. It can truly be considered a home away from home!!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Casandra M, Thank you for choosing to stay with us while you were in the Charleston area. One of the biggest compliments we can get is that you feel like we are a "home away from home"! Thank you so very much and we are all looking forward to your next visit. Regards, Wade Bryant More 

New Orleans
1 review
5 of 5 stars Reviewed 2 weeks ago

The overall hotel was great. Breakfast is a nice touch so you can eat well and then go on to start your day. Will definitely use again! Best experience, amenities, location and price for North Charleston!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Dear Eric L, Thank you for taking a few moments to share your recent experience. We are thrilled you found our hotel to be comfortable and affordable! We'll definitely have the breakfast waiting for you the next time you are here. Regards, Wade Bryant More 

Ashburn, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

This was a bad choice on our first visit to Charleston. I have never stayed in an Embassy Suites that was such a disappointment. This hotel needs renovations badly and the staff seemed overwhelmed by the sheer number of people staying there. Housekeeping never came to our room the first day even though we were gone from 10AM - 6:30PM.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbNChas, Director of Sales at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for taking the time to share your recent experience with us. I'm sorry that we did not do better with regard to housekeeping and staffing levels. We are reviewing our opportunities to improve and feel confident we will be able to make positive changes. I hope that we have the opportunity to provide a "wow" factor to you... More 

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