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All 58 North Charleston hotels

Extended Stay America - Charleston - Airport

2.0 of 5 Hotel   |   5045 North Arco Lane, North Charleston, SC 29418-7001 (Formerly Homestead Studio Suites)
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56%
Ranked #29 of 58 Hotels in North Charleston
A recent review
3 of 5 stars Reviewed April 2, 2014
Arthur R New York City, New York
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53 reviews from our community

Traveler rating
    17
    11
    8
    9
    8
See reviews for
12
6
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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There are newer reviews for Extended Stay America - Charleston - Airport
See the most recent reviews
myrtle beach
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2014 via mobile

not clean as it should be. Its nice but dirty. Staff lazy. Thank God no bugs crawling around or i would have left. The hallways smell like smoke / other substance. We slept wit lights on looking for bugs crawling around. No bugs. we kept our bags on top of kitcken counter zip up so if they did have bugs... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Charleston - Airport, responded to this review

Your review was recently brought to my attention. Please accept our sincerest apologies for the level of professionalism displayed by some members of our staff and the level of cleanliness in your room. I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Your feedback is very important to... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 12, 2014 via mobile

Extremely disappointed. They were rude and very in caring. Manager constantly on phone with personal calls while people were waiting. He and his staff were like robots and hated their jobs. The room was non smoking but smelled like a bar.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the odors in your room and the level of professionalism displayed by some members of our staff. I will meet with our entire staff to review our customer service policies and cleaning procedures to ensure your experience is not repeated. If you would... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 2, 2014

Clean and comfortable, if smallish suite. Price should have been about 20% lower considering absence of daily housekeeping. Pleasant grounds, easy parking. Good location in North Charleston near shopping outlets and restaurants. Easy access to Hwy 26 into Downtown Charleston. Limited cold breakfast choices in a pleasant but small room. No major negative issues.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Arthur - Thank you for taking the time to write a review of your stay. We appreciate your kind comments about our location. As well, it's great to hear that you found your room to be clean and comfortable. Still, I apologize if our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to... More

Senior Contributor
45 reviews 45 reviews
9 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 1, 2014

Have had no issues since staying here. Had a reservation at the one two doors down and it was super small. Came to this one and they got us a room no problem. The hotel is very clean. Always have clean towels. Have never ran out of hot water while showering, and this is a huge plus. Nice court yard... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you are enjoying the cleanliness of the hotel and the friendliness of the staff. Thank you again for sharing your comments and we appreciate the opportunity we have had of hosting you. More

South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 4, 2014 via mobile

We stayed 4 nights waiting to go to settlement on our house. This place was awesome. Meet some great people staying there..friendly staff. Clean rooms...beds were good. Room was a true non-smoking room. Quiet. I can truely say we had a great experience with them. I would definitely stay there again. I would recommend to anyone to stay at this... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am happy that you enjoyed our convenient location and friendly staff. As well, I am glad that your clean, quiet room met your needs. Thank you again for sharing your experience with us. We hope to see you again, should your travels bring you back to... More

Walterboro, South Carolina
Senior Contributor
22 reviews 22 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2014

Reserved for two nights, my husband really enjoyed it, no safety or cleanliness issues, but very busy and a lot of guests. This is designed for longer term stays and has facilities for cooking and storing food and plenty of space for paperwork - which was great for my hubby!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Shelby - The staff and I read your review, and would like to thank you for writing such nice things about our hotel and staff. I am glad to read that you were pleased with your stay and would love to see you again, should your travels bring you back to our area. More

nirth charleston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 8, 2014 via mobile

Lots of drama and crime stayed for 3 weeks cops were there every other day swat team kicking doors in staff was pleasant but didn't know what they were doing Raye changed every other day night staff was rude and the manager was a piece of work I'd stay elsewhere not worth the price you pay you aren't safe here

Was this review helpful? Yes 1
Youngstown, ohio
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 17, 2013

Checked in for a weekend stay. Was given a room we did not book. We booked a queen and front desk insisted I booked a double bed room. Room was dirty. Carpet not cleaned. Food on floor. Sticky spots on floor. Old food left in refrigerator. No clock. Microwave had turned red inside from spilled over tomato sauce which had... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of the room at check in is truly regrettable. We are very sorry for your experience. I have reviewed your comments with the staff here at the hotel and I am personally re-training them on the items that... More

Hampton, Virginia
1 review
5 of 5 stars Reviewed November 10, 2013 via mobile

Sharia at the front desk was amazing! She smiled the whole time and helped with anything we asked. The whole staff was accommodating and the hotel was clean and safe! Having the fridge/microwave/stove in the room was great since we have kids. Great stay and a great value and we will definitely repeat it!

Was this review helpful? Yes
Linden, Virginia
1 review
5 of 5 stars Reviewed September 27, 2013

We recently stayed in one bedroom suite @ this location. We were pleasantly surprised by spaciousness of the room, comfort, fully stocked kitchen (dishes, pots, pans, etc.), full size refrigerator, (2) TV's, (2) telephones, nice breakfast bar, virtually thick, sound proof walls. Pool depth 3>4 ft. (max). Didn't have to worry about (5) (local) grand kids in water too deep.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Chris - The staff and I read your review, and would like to thank you for writing such nice things about the hotel and our location. As the hotel manager, I am very lucky to have such a well-trained hospitable staff. We truly appreciate your comments regarding the location, room size, and amenities. Thank you again for sharing your experience... More

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Additional Information about Extended Stay America - Charleston - Airport

Address: 5045 North Arco Lane, North Charleston, SC 29418-7001 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Charleston - Airport 2*
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Also Known As:
Homestead Charleston / Airport Hotel North Charleston

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