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All 58 North Charleston hotels

Extended Stay America - Charleston - Airport

2.0 of 5 Hotel   |   5045 North Arco Lane, North Charleston, SC 29418-7001 (Formerly Homestead Studio Suites)
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56%
Ranked #29 of 58 hotels in North Charleston
A recent review
4 of 5 stars reviewed 2 weeks ago
DREW C Marlton, New Jersey
  • Overview
  • Reviews (48)
  • Photos (24)
  • Amenities
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  • Room tips (10)
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48 people have reviewed this hotel

Traveler rating
    15
    10
    8
    8
    7
See reviews for
11
6
5
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Marlton, New Jersey
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros - Standard Extended Stay room with full size refrigerator, microwave, range, etc. - Room was clean for the most part and everything was in good shape (I inspect with a flashlight), although there was some debris underneath the bed, including someone’s lost slipper. I notified the front desk and they and promptly cleaned it, so all good after that... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Drew - We want to thank you for taking the time to post a review of your stay. Our staff truly appreciates your comments regarding the overall quality and cleanliness of our hotel. We apologize that you were unable to utilize the pool during your stay; however, we are glad that you had a comfortable, convenient stay with us. Again,... More

South Pittsburg, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 weeks ago

I loved this hotel. From the moment we arrived, the staff was pleasant and extremely accommodating. They went above and beyond to make sure we were comfortable and happy. They gave us directions to places, recomendations on sights, and asked us how our trip was when we returned. They were always pleasant, even at midnight. Deborah and Sharia were the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Erica - We appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments and are pleased to hear that our staff, especially Deborah and Sharia, provided you with superior service. We are glad that we could provide you with a comfortable and convenient stay. Thank you again for sharing your experience... More

Ocean Isle Beach, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Our room was nice and clean. The staff was very friendly and most helpful.The first floor was quite.My husband and I will return. Keep up the good work.only one complaint. You are still advertising a swimming pool.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our location, our friendly staff and your clean, quiet room. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to... More

Pineville, North Carolina
2 reviews
5 of 5 stars Reviewed May 31, 2014

In town for a college graduation and stayed 2 nights. Hotel is very well located within walking distance to outlets and restaurants. Rooms are nice size and have full kitchens which was a nice surprise. It only took me 15 min. to drive to the downtown area and the staff was helpful with directions to the college campus. I enjoyed... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding the convenience of having a full kitchen in your room and our convenient location. We truly appreciated having you as a guest and look forward to having you visit with us again. More

Lake City, Florida
2 reviews
2 of 5 stars Reviewed May 5, 2014

myself and my 2 friends booked here for 2 nights for a mini vacation. upon arrival we found out that they had given away our double room and we got stuck with a single. So one night we all had to sleep together on a queen the next night 2 of us slept on the floor! In the defense of... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the booking issues that you experienced during the check-in process and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our reservations policy and cleaning procedures so that these... More

myrtle beach
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2014 via mobile

not clean as it should be. Its nice but dirty. Staff lazy. Thank God no bugs crawling around or i would have left. The hallways smell like smoke / other substance. We slept wit lights on looking for bugs crawling around. No bugs. we kept our bags on top of kitcken counter zip up so if they did have bugs... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Charleston - Airport, responded to this review

Your review was recently brought to my attention. Please accept our sincerest apologies for the level of professionalism displayed by some members of our staff and the level of cleanliness in your room. I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Your feedback is very important to... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 12, 2014 via mobile

Extremely disappointed. They were rude and very in caring. Manager constantly on phone with personal calls while people were waiting. He and his staff were like robots and hated their jobs. The room was non smoking but smelled like a bar.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the odors in your room and the level of professionalism displayed by some members of our staff. I will meet with our entire staff to review our customer service policies and cleaning procedures to ensure your experience is not repeated. If you would... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 2, 2014

Clean and comfortable, if smallish suite. Price should have been about 20% lower considering absence of daily housekeeping. Pleasant grounds, easy parking. Good location in North Charleston near shopping outlets and restaurants. Easy access to Hwy 26 into Downtown Charleston. Limited cold breakfast choices in a pleasant but small room. No major negative issues.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Arthur - Thank you for taking the time to write a review of your stay. We appreciate your kind comments about our location. As well, it's great to hear that you found your room to be clean and comfortable. Still, I apologize if our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to... More

Senior Contributor
42 reviews 42 reviews
8 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 1, 2014

Have had no issues since staying here. Had a reservation at the one two doors down and it was super small. Came to this one and they got us a room no problem. The hotel is very clean. Always have clean towels. Have never ran out of hot water while showering, and this is a huge plus. Nice court yard... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you are enjoying the cleanliness of the hotel and the friendliness of the staff. Thank you again for sharing your comments and we appreciate the opportunity we have had of hosting you. More

South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 4, 2014 via mobile

We stayed 4 nights waiting to go to settlement on our house. This place was awesome. Meet some great people staying there..friendly staff. Clean rooms...beds were good. Room was a true non-smoking room. Quiet. I can truely say we had a great experience with them. I would definitely stay there again. I would recommend to anyone to stay at this... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am happy that you enjoyed our convenient location and friendly staff. As well, I am glad that your clean, quiet room met your needs. Thank you again for sharing your experience with us. We hope to see you again, should your travels bring you back to... More

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Additional Information about Extended Stay America - Charleston - Airport

Address: 5045 North Arco Lane, North Charleston, SC 29418-7001 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Charleston - Airport 2*
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Also Known As:
Homestead Charleston / Airport Hotel North Charleston

24 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Class
Number of rooms
97

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