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Aloft Charleston

4875 Tanger Outlet Blvd, North Charleston, SC 29418
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1 room 1 guest
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Aloft Charleston
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375 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (113)
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Bluffton, South Carolina
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

I booked this hotel last minute on Expedia. I booked for convenience of location and the things I needed to get done. This is a W Hotel and so I was aware of their propensity to be a little on the funky and unique side but their bedding and bed linens are always superior. The industrial look, carried out through... More 

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Mount Airy, North Carolina, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just had a family weekend away with my husband and 15 yo boy/girl twins. We didn't spend a great deal of time at the hotel, but the time we were there, it was very comfortable! My teenagers stayed in the lobby shooting pool! My son also enjoyed the fitness room. We enjoyed our stay!

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Hello and thank you so much for the feedback. We are very pleased to have served you and your family during your visit. It was with great pleasure and joy to have you all. Please be sure to come and visit us in the future and again thank you for your positive feedback. Rakeem Behlin Guest Care Manager Aloft Charleston... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I have stayed here in the past. I've always found the staff to be very helpful. As such, I was a little alarmed at the lack of support I received. I came in town with my family, including a small child age 1. I specifically requested a room that had a fridge because of his food (milk, yogurt etc.). That... More 

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thanks for your valuable feedback. I do apologize for the challenges faced during your stay. We are working diligently everyday to resolve these issue. After renovations i do hope you come to see us again. Thanks again for the feedback. More 

Charlotte, North Carolina
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

I've stayed at Aloft Hotels all over the world.. and by far this one does not live up the to name. After 2 days of non service to the room, I called and had them come right then to pick up the piles of towels, garbage and change the linens.. it took the house keep more than an hour to... More 

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thank you for you valuable feedback concerning your stay. We apologize for any inconvenience we may have caused you during your recent stay. I can assure you we are making positive strides to deliver a better product for you and every guest. Once again we do apologize and hope to have you with us again. Rakeem Behlin Guest Care Manager... More 

Scotch Plains, New Jersey
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed New Years eve and last week. The same problems that earned me 2 free nights which were not necessary persist. I bought them to manager's attention via e-mail last week with no reply. Too bad since concept is good; rooms comfortable and staff very accommodating.

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thank you for your feedback and we apologize for any issues that occurred during your stay. Please feel free to reach out to me concerning the matter. Hope to see you again in the future. Rakeem Behlin Guest Care Manager Aloft Charleston More 

Beaufort, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2015

We woke up to hammering and construction going on in all the surrounding rooms. Moments later, a housekeeper knocked on the door, where a do not disturb sign was hanging, to ask when we were leaving even though checkout wasn't for three more hours. It is unbelievable that they would put us in a room on a floor with so... More 

Was this review helpful? Yes 2
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thank you for you valuable feedback. I do apologize for the challenges you've faced during your stay at Aloft Charleston. I have made the necessary steps to rectifying the issue at hand. I hope for you to come and visit us again in the future where i promise your stay will be a more pleasant one. Thank you again for... More 

Brisbane, Australia
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 17, 2015

The hotel is surrounded by quality places to stay. It is priced well, but not that good for the following reasons. The hotel is dead in line with Charleston intl airport runway. This means some of the time large jets fly right over the rooms. No good if you are trying to sleep! The hotel has 1 clothes washing machine... More 

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thanks for your valuable feedback and we apologize for the noise challenges and the guest laundry as well. We are working very diligently to resolve the issues you've experienced during your stay. We hope to have you in the future and better serve you. Have a great day! More 

Fort Bragg, North Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2015

I really liked this hotel! My wife and I spent the night here (Loved that they were pet-friendly) They had a lounge with a pool table and bar (There was live music here in the evening). There was a nice pool as well but we did not have the opportunity to use it.

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thank you for taking the time to post this wonderful review. It was a pleasure to have served you during your visit to Charleston. Thank you for recommending us to the Trip Advisor community and for supporting our hotel. I look forward to the next opportunity we have to accommodate your needs should you return to our beautiful city. Rakeem... More 

Charlotte, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 12, 2015

Having worked for an Aloft previously, I am well aware of the standard at which they run, and this hotel should be stripped of the Starwood brand. First, I checked in using points ($0) and had a pending charge of $123 after "swiping my card for incidentals". I approached the desk to ensure I would not be charged and the... More 

Was this review helpful? Yes 2
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thanks for your valuable feedback and we apologize for the challenges you've faced. We are working very hard to resolve the issue. Have a great day! Rakeem Behlin Guest Care Manager Aloft Charleston Airport More 

Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 10, 2015 via mobile

I don't know what to say about this hotel except that it felt like a knock-off of a real Aloft. Since I am required to write more, I will. Let's see...the wallpaper was old and peeling, the ceiling and parts of the wall were stained, the bathroom was not clean, there was no ice machine so you had to get... More 

Was this review helpful? Yes
Rakeem B, Guest Relations Manager at Aloft Charleston, responded to this review

Thanks for your feedback and we apologize for the challenges. We are working very hard to resolve the issue. We have an upcoming renovation that will be taking place soon. This will help us to better serve you if and when you come to visit again. Feel free to contact me on your next visit. Have a great day! Rakeem... More 

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