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All 214 Myrtle Beach hotels

The Palace Resort

3.0 of 5 Hotel   |   1605 South Ocean Boulevard, Myrtle Beach, SC 29577
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The Palace Resort
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49%
Ranked #93 of 214 hotels in Myrtle Beach
A recent review
4 of 5 stars reviewed 2 days ago
RBurke10006 columbus, Ohio
  • Overview
  • Reviews (848)
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  • Amenities
  • Q&A (2)
  • Room tips (201)
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848 people have reviewed this hotel

Traveler rating
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318
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • English first
  • French first
  • Any
English first
Dallas, Texas
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

This place is absolutely terrible. I'm convinced that anyone that rated this place good was either payed to do so, or just a member of the staff who got on to boost ratings. The elevator situation is completely awful, 3 of them for 23 floors is just awful, and the room? The worst I've ever seen!!! The bed was half... More

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columbus, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were at the landmark for 3 days and then came to the Palace. Sooooooo much better! !! Super room. It is small but it is nice. We had a side view,still a great view. The only complaints: need more elevators, larger buffet room, and wish it wad closer to the boardwalk.

Was this review helpful? Yes
wv
1 review
3 of 5 stars Reviewed 3 days ago NEW

We rented from an owner, so we knew what we were getting before we arrived (we had a very nice room). This place is old, as you can see throughout, but it is kept up well enough. I was a little apprehensive about he elevators with the reviews I read, but we waited not more than 5 minutes at any... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for taking time to post a review about your experience with us on TripAdvisor. Every comment that we receive is valuable in helping us evaluate and improve our quality of service. I am sorry that you were not able to receive the free breakfast from the restaurant maybe next time you will book directly through the Palace. We... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

I will admit that I was scared after I made my reservation and started reading the negative reviews. I saw what the people had done that had good experiences and followed that. First of all, make your reservation directly through the Palace Resort website. Second, contact the resort if you have concerns or questions prior to your arrival. Third, ask... More

Was this review helpful? Yes 2
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to leave a comment about your stay at the Palace, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank... More

baltimore
Top Contributor
52 reviews 52 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed in a privately owned condo in the Palace resort and the condo was nice(it was privately owned) but I heard others complaining about the condos they rented from the resort itself. My main problem with the resort was waiting for the elevator. Sometimes we had to wait 45 minutes or more! The staff also use the elevators to... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for choosing the Palace Resort for your family destination. Guest comments are valuable to us and let's us know where we may need improvement. We are thrilled to see that your stay with us was enjoyable. We look forward to your next visit where we hope to exceed your expectations. The front desk works really hard to meet... More

Myrtle Beach, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I was looking at the reviews before our vacation wasn't sure what to expect. When we arrived we checked in no problems front desk courteous and helpful. Our room was on the 17th floor ocean front suite . The room was very clean pictures on internet portray it very well what the room looks like. We had a great view... More

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for choosing the Palace Resort and taking the time to share your experience! We are thrilled to see that your stay with us was an enjoyable one. We look forward to your next visit where we hope to exceed your expectations. We like to make sure that all guest needs are met and have a wonderful time during... More

New Carlisle, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

our room/condo looked nothing like the pictures. There had at one point been some type of water leak in the room. Bathroom had black mold in and around the tub and sink area. Also mold under kitchen sink. The towel rack in the bathroom had fell off and was put back on in a different area leaving the holes exposed.... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for choosing the Palace Resort and for taking the time to share your experience with others. We are very sorry to see that your stay did not meet your expectations nor our own. We strive to provide excellent customer service and the perfect vacation experience. We are aware that an experience such as this gives an impression of... More

Detroit, Michigan
1 review
1 of 5 stars Reviewed 6 days ago NEW

My experience at this hotel did not go well!! The price for the hotel was not worth it. Our room was extremely small. The hotel was DIRTY. There was dirty dishes in the dishwasher, it smelled when you opened it. My body this curls when I think about that. There was a DIRTY SOCK in the pull out bed and... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for choosing the Palace Resort and for taking the time to share your experience with others. We are very sorry to see that your stay did not meet your expectations nor our own. We strive to provide excellent customer service and the perfect vacation experience. We are aware that an experience such as this gives an impression of... More

Butler, ky
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

My family and I stayed at the "Palace Resort" several years ago. It was a dump then, and it looks like it still is. I am an avid trip advisor user. I always read reviews before staying anywhere! Please notice the cookie cutter managerial response to those that had issues. This is the first clue that you should run! We... More

Was this review helpful? Yes 3
Ebony W, General Manager at The Palace Resort, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. All... More

Bedford, Indiana
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Before making reservations at the Palace, I read reviews that recommended that you ask for an updated room and there were some suggestions as to which rooms were nice. When I made the reservation I did ask for an updated room and asked about some of the rooms suggested in the reviews. I was told that I could not ask... More

Was this review helpful? Yes 4
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are aware that an experience such as this gives an impression of our facility that is very difficult to overcome. We... More

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Additional Information about The Palace Resort

Address: 1605 South Ocean Boulevard, Myrtle Beach, SC 29577
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Palace Resort 3*
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Also Known As:
The Palace Hotel Myrtle Beach
Palace Hotel Myrtle Beach
Myrtle Beach The Palace
Palace Resort Myrtle Beach

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#60 On the Beach Hotel in Myrtle Beach #93 Spa Hotel in Myrtle Beach #93 Top resorts Hotel in Myrtle Beach
Hotel Class
Number of rooms
298

Questions & Answers

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2 questions
27 days ago
27 days ago

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