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The Palace Resort

3.0 of 5 1605 South Ocean Boulevard, Myrtle Beach, SC 29577
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The Palace Resort
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The Palace Resort
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899 reviews from our community

Traveler rating
    215
    210
    106
    103
    265
See reviews for
338
227
15
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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Denmark, South Carolina, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My experience with the management was horrific. First of all, i was coming down the hall with the luggage cart and one of the cleaning people left a utility cart in the hallway when i tried to past the utility cart i tore my brand new bathing which i had just taken the tags off of. I went to the... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The pictures make this place seem like a palace but it is no where near that. The building smelled, the room smelled, the carpets were ripped, the cleanliness was lacking and I was not about to stay there with four children.

Was this review helpful? Yes 2
Taunton, Massachusetts
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a really nice stay in Unit 512. Clean and very cozy and homey! The pool area has been updated with beautiful pavers and lovely landscaping. The beach is awesome with killer views from the room balcony. Price is quite reasonable and rooms were very quiet. Staff are very friendly. Units are owned by individuals and are differently decorated.... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More

Akron, Pennsylvania
Top Contributor
104 reviews 104 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, Courtney at the Front Desk is absolutely AWESOME!!! Her humbleness and willingness to make your stay feel like you are "right at home" is bar none. After all the travels over the years, I have never ever met anyone like her. She certainly goes above and beyond in making sure you are satisfied and everything not only... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking the time to comment on your recent stay at the Palace Resort. All of our staff believe in providing that personalized service, and I agree with you, that they are very good at their job! Our staff members take their roles in our industry very seriously and try, every day, to provide that quality... More

Monroe, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Check in went smooth waited for the elevators then we walked into the room. I use to work for a hotel in housekeeping and I would never ever let guests stay in a room like that! We went out and got cleaning supplies and I could not believe the dirt and dusk and total grossness of our room!! You should... More

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at the Palace Resort. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We would like to personally apologize for the unfortunate incidence that you experienced during your stay with us. We continually try to... More

Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was a little nervous due to some reviews we saw before we arrived but asked for unit 1904 since we had seen good reviews for this unit. It was perfect. Great decor, every comfort. Bathroom is small but sufficient. Fantastic view from balcony and perfect side of building for glorious sunrises. Unit was clean and every need supplied. Staff is... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking time to post a review about your experience with us on TripAdvisor. Every comment that we receive is valuable in helping us evaluate and improve our quality of service. We are happy to hear that you enjoyed your visit, and we would like for you to know that we appreciate your business very much.... More

Fayetteville, West Virginia, United States
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We loved our stay on the 14th floor with Palace Resort. The view was breath taking.The rooms are very clean and spacious. We had a two bedroom two bath suite it also had two balconies. The living room and master bed had TV'S but we were to busy at the beach to watch Tv. Will be back here again. Just... More

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are happy to know that we were able to make your vacation memorable and enjoyable. From all of the... More

Hickory, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My girlfriend and I stayed in room 2011 from September 11-15. The room was never cleaned. The bath tub was never cleaned. The most we got from housekeeping were clean towels. But the coup de grace was the dirty diaper in the bedroom trash can. Don't get me started on the slow elevators.....

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to write a review about your recent stay at the Palace Resort. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue, and or, spoken... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My parents booked this room for our family vacation, and I was quite hesitant to go because of all the bad reviews I had read. Turns out my hesitations were completely justified. We booked our room (912) through a separate booking agency, and the room was completely disgusting. It was supposed to be a non-smoking room, yet reeked of smoke... More

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for choosing the Palace Resort and for taking the time to share your experience with others. I understand that you went through an outside agency other than the Palace front desk for your family vacation. All of the units at the Palace are individually owned and various management companies manage them. Hopefully next time you will book directly... More

Fayetteville, North Carolina
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were just there in August for a family reunion. We had no problems making reservations. we were told we could have early check in for those who had to come early due to flight schedule, but that didn't happen. The check-in wouldn't have been so bad if several of the clerks didn't have attitudes. There should be some public... More

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for sharing your recent experience at The Palace Resort. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We have discussed your issues with our team to work towards bettering our hotel for all guests and providing great customer service. We would like the opportunity to regain your trust and give you an exceptional... More

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Additional Information about The Palace Resort

Address: 1605 South Ocean Boulevard, Myrtle Beach, SC 29577
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Palace Resort 3*
Number of rooms: 298
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Also Known As:
The Palace Hotel Myrtle Beach
Palace Hotel Myrtle Beach
Myrtle Beach The Palace
Palace Resort Myrtle Beach

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