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The Palace Resort

3.0 of 5 1605 South Ocean Boulevard, Myrtle Beach, SC 29577
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The Palace Resort
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The Palace Resort
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908 reviews from our community

Traveler rating
    219
    212
    108
    103
    266
See reviews for
342
229
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Maryville, Tennessee, United States
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

I've stayed here many times and have always been pleased. I've read some unfavorable reviews but I have no idea why. The rooms we've stayed in have been beautiful with incredible views. Clean. Recently remodeled. We've even talked about buying a condo there. This most recent trip we stayed in a one bedroom ocean angle view - Room 1210 -... More

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Shelby, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 5 days ago NEW

Friendly and helpful staff. Reasonable rates and great view. Dont understand the amount of bad reviews for this place. Listen to someone who is reasonable... this is a great spot! As with any service that we pay for, we take the time to share with others and tell friends. This was our first time here and we havent even left... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 weeks ago

Great breakfast food, friendly front desk staff, nice environment, comfy room, beautiful view with sunrise and sunset and decent location. If you are looking for a reasonably hotel this is your place. Would definitely stay here again on our next visit.

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, We want to thank you for taking the time to post a review about your experience with us on TripAdvisor. We strive to provide excellent customer service and make sure that the guest have an exciting, fun filled , enjoyable vacation experience. Every comment that we receive is valuable in helping us evaluate and improve our quality of... More

bayshore ny
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On my second visit to the Palace Resort I found it to be just as great as the first time. Visited in September weather not great bit the 1 bedroom suite we stayed in was great. Very spacious fully equipped kitchen the staff cannot be greater. Still plenty to do in area even with the rain. There is an exercise... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are happy to know that we were able to make your vacation memorable and enjoyable. From all of the... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay here at this resort. The Front desk customer service was excellent and the restaurant was great. I will be coming back next year. The staff at this resort is the best. I've never been so satisfied!

Was this review helpful? Yes 2
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More

Sheboygan, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at The Palace Resort. The staff was really friendly and was always willing to help us with ideas of fun things to do. The rooms were all very clean and bright and had awesome views. I loved that it was right on the Ocean. Would stay again!

Was this review helpful? Yes 2
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, On the behalf of the Palace Resort staff we will like to say thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. We will take you comments for further encouragement within the team to ensure personal service and... More

Durham, North Carolina, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 23, 2014

Unit 1114 has bed bugs. We saw the bugs but didn't realize what they were until the bites appeared later and we did an internet search. The couch and chair in the living area are so dingy I was afraid I would get dirty sitting on them. What dumpster did they get them from? Light bulbs were out in bathrooms... More

Was this review helpful? Yes 2
Ebony W, General Manager at The Palace Resort, responded to this review

Thank you for choosing the Palace Resort and for taking the time to share your experience with others. We are very sorry to see that your stay did not meet your expectations nor our own. Bed bugs are a very serious issue in the hotel industry today. This is not a subject to be taken lightly and one that is... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 23, 2014

We stayed for 6 days and 5 nights at the palace resort. The views were awesome and the suite was ok. Not what the pictures showed but ok. The room service was questionable. Really could spruse up their service. Had to ask for towels every day. I really would do a lot of thinking before returning back, if ever did.... More

Was this review helpful? Yes 1
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for sharing your recent experience at The Palace Resort. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We have discussed your issues with our team to work towards bettering our hotel for all guests and providing great customer service. We would like the opportunity to regain your trust and give you... More

Townville, SC
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 22, 2014

Ok, I have mixed reviews about this hotel: Pros: I really liked the room! The front desk staff was great Breakfast was awesome Great price Cons: Maid service was horrible Bathroom was never cleaned (we were there 10 days) Had to go to the front desk to get someone to sweep our floor (it was full of sand) Had to... More

Was this review helpful? Yes
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking time to post a review about your experience with us on TripAdvisor. Every comment that we receive is valuable in helping us evaluate and improve our quality of service. We are happy to hear that you enjoyed your room, and we would like for you to know that we appreciate your business very much.... More

Denmark, South Carolina, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 14, 2014

My experience with the management was horrific. First of all, i was coming down the hall with the luggage cart and one of the cleaning people left a utility cart in the hallway when i tried to past the utility cart i tore my brand new bathing which i had just taken the tags off of. I went to the... More

Was this review helpful? Yes 2
Ebony W, General Manager at The Palace Resort, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at the Palace Resort. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We do apologize about your bathing suit incident but management did speak with you concerning a refund for your bathing suit. We... More

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Additional Information about The Palace Resort

Address: 1605 South Ocean Boulevard, Myrtle Beach, SC 29577
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Palace Resort 3*
Number of rooms: 298
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Also Known As:
The Palace Hotel Myrtle Beach
Palace Hotel Myrtle Beach
Myrtle Beach The Palace
Palace Resort Myrtle Beach

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