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Crown Reef Resort

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2913 S Ocean Blvd, Myrtle Beach, SC 29577 (Formerly Crown Reef at South Beach Resort)
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Crown Reef Resort
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Crown Reef Resort
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170 reviews from our community

Traveler rating
    53
    42
    25
    17
    33
See reviews for
92
26
Solo
0
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
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English first
  • All months
    (170)
  • Mar-May only
    (72)
  • Jun-Aug only
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    (45)
  • Dec-Feb only
    (53)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I will NEVER go back to this resort again! The rooms are very tight. Hardly no room to walk. I told the front desk when making reservations that I needed a big room for 8. More space the better. Tower 1 on top of that is invested with ROACHES! That's right. I found two baby ones and my friend killed... More 

Was this review helpful? Yes
Winston Salem, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent customer service; staff very nice and helpful; resort breakfast buffet delicious , clean rooms and spaciouis rooms. Location was right off highway and all rooms are ocean front. Resort has waterpark with pools and hot tubs all over.

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Chose this hotel for the outdoor waterpark for the children. Brought them with me on buisness just to give them a waterpark play day which they had to miss a day of school for. Checked in late evening while it was pouring rain.Got up early to a sun filled morning so the children could be there at 9 when the... More 

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Sneads Ferry, North Carolina
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

We stayed in Tower One on the 9th floor, and the rooms were disgusting. Our first room had a broken toilet seat, urine or feces stained mattress, and either dried poop or blood on the bathroom wall. We were given another room, that room had a clogged tub, dirty linens, the room was dusty. None of the vending machines worked... More 

Was this review helpful? Yes
Brittany J, Manager at Crown Reef Resort, responded to this review

Rechelle409 Thank you for your detailed feedback and I appreciate you taking the time out to write us a review. It is with great disappointment that I note our inability to meet your expectations and for that I would like to sincerely apologize. Please rest assured that your comments have been taken seriously and have been brought to the attention... More 

Mentor, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

Except for the view of the ocean this place is a dump. The hotel is so outdated and dirty, I don't want to touch anything. I would never stay here again, even if this was the only place left on the beach. The so called waterpark really isn't a water park at all. It's very unsafe, the pipes, etc are... More 

Was this review helpful? Yes
Gilmanton, New Hampshire
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived, we had travelled nearly 20 hours. The girl who checked us in was Marisa. Total lack of customer service and maturity. When we got to the front desk, we at least expected a smile. No smile," no welcome to our hotel" . It seemed like we were bothering her. We had booked two rooms. One for my... More 

Was this review helpful? Yes 2
Tess p, Front Office Manager at Crown Reef Resort, responded to this review

Shoshianne, Thank you for taking the time to share your experience on trip advisor. Your attention to detail is graciously welcomed as it allows us to take ownership of our downfalls. I can assure you customer service is one of core values and we try to provide each and every guest with great service. I sincerely apologize that we let... More 

Groveland, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

First time staying at this resort. We got a groupon for it and it was WELL worth the money. The first room we checked into had not been cleaned. We called the front desk and they immediately switched the room to down the hall with no hesitation and even gave us free breakfast passes for the inconvenience! The new room... More 

Was this review helpful? Yes 1
Brittany J, Manager at Crown Reef Resort, responded to this review

Brittany J., Many thanks for such warm compliments. We were happy to have you join us and especially delighted to hear our team was able to provide you and your family with an enjoyable stay. Your review is very much appreciated and helps us to continue maintaining our efforts to offer you an exceptional stay. We strive to provide each... More 

Lillington, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited this resort in March. They reason we choose this particular hotel was because of the indoor water slide. We were celebrating my sons 8th bday and he loves the water. We were overall pleased with the resort. Our room was clean and we didn't have any issues with it, the beds slept well. The restaurant/ bar has a... More 

Was this review helpful? Yes 1
Tess p, Front Office Manager at Crown Reef Resort, responded to this review

Juanita, Many thanks for such warm compliments. We were happy to have you join us and hope your son had a great 8th birthday. We love to make our guests happy and were thrilled to hear we did just that. Glad to hear that the children loved the arcade and the water slides. We look forward to you coming back... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was well worth the money. My kids had an amazing time, as did I. The only complaint I had was the lazy river was closed due to some repairs, but working now. The water park is great. I think I had more fun on it than the kids did. Lol. I would recommend staying here if you are... More 

Was this review helpful? Yes 2
Brittany J, Manager at Crown Reef Resort, responded to this review

Justin W., Thank you so much for taking the time out to write a review. We appreciate your enthusiasm regarding you most recent visit with us and are delighted to hear that you enjoyed all the water features as well as your children. If you ever find yourself traveling back to Myrtle Beach we would love to have you back... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We are currently staying at this resort. I will say that I have learned a lot about reviews on sites like this. I read some reviews and was immediately put on alert, before we came up. First some background information. I am from the Orlando area and as such, I have been to every major resort in town. I Have... More 

Was this review helpful? Yes 3
Tess p, Front Office Manager at Crown Reef Resort, responded to this review

Khow136, Many thanks for your fantastic review and for taking the time to go into detail about your feed back. We are a family beach resort that strives on offering our guests an enjoyable vacation filled with lots of memories. Our staff tries to go the extra mile with all of our guests and we are glad they were able... More 

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