Our stay was not perfect, but I think the hotel should be judged by how well they deal with customer complaints. They did an excellent job of that. We experienced a stopped up drain in our kitchen sink. Maintenence came right away to clear the problem. Next day, it occured again. Management determined it would require considerable work to remedy... more

The travelers were myself, spouse and our 9 year old son. The room was a really good room located on the 7th floor above the pool. We consulted TripAdvisor, as usual, when deciding upon this hotel, and it looked like a good one. We needed a hotel that had lots of outdoor and indoor pools because of our son, so... more

I knew this place was not going to live up to my expectations at check in. When I stepped up to the counter and gave my name the lady said " She has already checked in" With which I replied "NO... I am right here". After a few mintues of scrambling she figured out that she had given my larger... more

The room had holes in the walls, one of the outlets had a short, and it only had a 19in television in the room. The bowling alley was so packed you could not move so we did not even use the free passes and there were alot of drunk people in the bowling alley. I was so glad we did... more

We have enjoyed staying at this hotel for many years. it has a bowlling alley, game room, on site laundry, and the thing my children loved was that the hotel is one of three in a chain. As a registered guest of one of the hotels you have access to the other two hotels. This was great because we had... more

Had a suite but only allowed 1 parking pass, DAH! Air conditioner was broken. Elevators didn't work or were used/stopped by cleaning staff. Sunday Buffet was over priced and terrible food. TV remote broken. Furniture was old and smelly. Had to cover sofa w/ sheet to sit on it. Mold on ceiling....we will probably all end up in hospital. Noisy... more

This was our second visit, but last....room first assigned smelled horrible, had to be moved to room next door which greatly lenghtened our check in . Room had zero personality, old furniture,carpet, no pictures..love seat, no chair or sofa. and view was bad, could only see ocean to front but buildings blocked both up and down beach. Noise was very... more

My husband and I stayed at the Captain's Quarters for our 25th anniversary. I booked a Premier Suite and was very disappointed. I had read online that the hotel had upgraded the rooms but it sure didn't look like it. There was wallpaper peeling off the walls in the bedroom and kitchen. The room description online included a room with... more

We stayed Friday through Sunday this weekend. There was my family of four plus my grandma. I booked an oceanfront double suite through a travelzoo promotion which was about $180 with taxes and resort fees and requested a high floor with a non-smoking room since this was my grandma's birthday. Now I had heard an awesome review from a friend,... more