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Sandcastle South Beach Resort

2.5 of 5 2207 South Ocean Blvd., Myrtle Beach, SC 29577
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#99 of 215 Hotels in Myrtle Beach
607 Reviews 4 of 5 stars
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Sandcastle South Beach Resort
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Sandcastle South Beach Resort
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607 reviews from our community

Traveler rating
    250
    159
    72
    52
    74
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247
180
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lakewood, Ohio
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first time at this property. Girls weekend...and we are all over 45. The room was clean but a little outdated. But who is there to spend a lot of time in their room? The view of the ocean was perfect. Super easy access to the Beach. The Pool and hot tub were clean and nice. We didn't... More

Was this review helpful? Yes 2
Medina, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 5 nights and the room, the service and check in was great. The view from the 6th floor was outstanding. The treatment from the check-in person was very helpful and the maid service exceptional. Some people just have to complain about something, (I'll bet their homes are less than perfect, not decorated or furnished just right... More

Was this review helpful? Yes 2
cleversole
Contributor
14 reviews 14 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We stay here usually twice a year, once ins spring and once in the fall. We love the views, ocean front for a great price and usually find great service here. This time was a little different. I'll start with the front desk. The one thing I've loved about this hotel is the front desk staff is outstanding. It's your... More

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Jud S, Manager at Sandcastle South Beach Resort, responded to this review

Thank you so very much for your kind words! I am very pleased to hear that the front desk staff is doing a wonderful job! We at the Sandcastle aim to be efficient & courteous to all our guest. I have spoken with the housekeeping director about the housekeeping issue that happened during your stay. She assured me that the... More

1 review
1 of 5 stars Reviewed 1 week ago

As you walk into the room, there are two queen size beds, a dresser and a tv. The bed is right at the door and near the window at the walkway. The beds and everything that goes on them is at least 10 years old. The sheets seemed clean, but since they have been washed a million times, I could... More

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Jud S, Manager at Sandcastle South Beach Resort, responded to this review

Thank you for taking your time out to review the resort on Trip advisor. I do apologize about your unfortunate stay here. Unfortunately we do not own the 9th and 11th floors of the resort. Those floors are owned by a separate company. Upon check out I read that you requested at receipt. The reason being we could not supply... More

Honea Path, South Carolina
1 review
1 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times through the years but the maintenance and service has gone down hill. We stayed there July 2014 and was checked into a room that hadn't been cleaned with beds unmade and towels everywhere. The clerk said it would be four hours before the room could be cleaned or he could give us... More

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Jud S, General Manager at Sandcastle South Beach Resort, responded to this review

Thank you for being our guest for several years and also taking the time out to review us on Trip Advisor. We take all of our guest comments seriously and put them to use. I am very sorry to hear about your unfortunate stay with us. Due to the very high heated weather, the ice in the ice machine's due... More

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 3 weeks ago

First off..my tip of the hat to both Ryan and Shea at the front desk for outstanding customer service support, listening, understanding and correcting actions within their scope. As for the facility; poor maintenance and conditions; room facilities were not repaired or maintained; cable on TV not working, old TVs, air conditioning vents broken, kitchen cabinets broken; maintenance promised batteries... More

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Jud S, General Manager at Sandcastle South Beach Resort, responded to this review

Thank you for reviewing the SandCastle South Beach on Trip Advisor! I am please to hear that my staff has given you outstanding customer service! We aim to be courteous and efficient to all our guest. We are pleased to say that we are in the process of remodeling our units! Unfortunately during the off season we only have our... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just visited for a week, Wed prior to Wed after Labor Day. Some common areas needed some TLC but it was the end of the season and another SC summer. The staff was great and Lacey, the bar tender at the cabana, gave a great recommendation to Capt Benjamin's which was great. The suite was comfortable and the view fantastic!... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Manager was nice when we were leaving. Scale of 1 to 5 it would get 2.5. Probably will not stay again. Outdated kitchen with old furniture in room. Musty old smells and wet carpet around air conditioning units. Room service was average. Balcony was nasty with floor cracked in spots and plastic chair nasty. Management was not friendly until we... More

Was this review helpful? Yes 1
Jud S, General Manager at Sandcastle South Beach Resort, responded to this review

Thank you for taking the time to comment about the resort. I'm very sorry to hear about your unpleasant stay with us. We do take all of our guests comments seriously and put them to use. As of 9/02/2014 we have put new flooring in the elevators. We are also In the process of revamping our units. I would like... More

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We'll first of all, the room was not clean; the floor was dirty, and bathroom wasn't clean either. Then to make matters worst, the service sucked -- it took 1 1/2 hour to get the toilet serviced. There were no washcloths. And get this, cockroaches were at the door, and in the hallway -- just a mess. I will never... More

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Abingdon, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel several times in the past 10 years. Although the rooms have been upgraded with newer furnishings, it still seems a little tired. Our room was clean, as always. The registration staff was very pleasant and helpful. Our room did not have washcloths when we checked in, but they were brought to the door within... More

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Additional Information about Sandcastle South Beach Resort

Address: 2207 South Ocean Blvd., Myrtle Beach, SC 29577
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sandcastle South Beach Resort 2.5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Sandcastle South Beach Hotel Myrtle Beach
Sandcastle Hotel Myrtle Beach

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