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Holiday Inn Charleston-Mount Pleasant

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250 Johnnie Dodds Blvd, Hwy 17, Mount Pleasant, SC 29464
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1 room 1 guest
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Holiday Inn Charleston-Mount Pleasant
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292 Reviews from our TripAdvisor Community

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Traveler rating
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    70
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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There are newer reviews for Holiday Inn Charleston-Mount Pleasant
See the most recent reviews
Louisville, Kentucky
Level Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 28, 2015

My family and I were in town this past weekend for a wedding, and we were very happy with our stay at the Holiday Inn. Our room had a king-sized bed, sofa-bed, refrigerator and sink and was very spacious. The staff was very friendly and accommodated our request for an early check-in even though we arrived earlier than anticipated. We... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear rlh912, Thank you for your review. It was a delight to read that you and your family enjoyed your stay. The staff will be so happy that you were so pleased with their customer service. We are located near some great grocery stores and restaurants, and a short drive to the beaches. Thank you so much for having stayed... More 

Oshawa
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 28, 2015

I booked this hotel in advance after reading other reviews. It was nice, clean, comfy beds. The outdoor pool was amazing! The gym was small, but functional and was able to get in my run/workout before getting the shuttle to the cruise port. The shuttle driver was very nice and remembered us when we returned from our cruise. The breakfast... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Lori W, Thank you so much for staying with us. It was great to see that you booked the Park and Cruise package. It is a really good deal. I am a little confused about your comments regarding paying for breakfast. It is included in the package rate, which is part of what makes the package such a great... More 

Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 26, 2015

Clean room and bathroom, friendly staff, close location near the Ravenel bridge and downtown. I would like to highlight that this hotel is in a safe and nicer part of Charleston/Mount Pleasant. $15 Uber ride from downtown in case you are planning an evening with a few drinks downtown.

Was this review helpful? Yes 1
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Leslie W, Thank you for staying with us. It was great to read that you found the staff to be friendly and your accommodations to be clean. It was also nice to see that you found our location convenient for the events you had planned. We hope we will be your hotel of choice when you return to Charleston... More 

Charlotte, North Carolina
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 26, 2015

I should begin by stating that I didn't personally choose or pay for this hotel, as it was part of a timeshare advertisement deal. With that being said, the hotel was clean, quiet, and the staff were very friendly. It was also in a great location: only 10 minutes from downtown Charleston and very accessible. It was great that the... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear D_K_2603, Thank you for staying with us, and thank you for taking the time to write a review. I am so delighted that you enjoyed your stay. I do love our location, and I am glad it made it convenient for you. Our staff does work really hard to provide clean accommodations and friendly service, so they will be... More 

Charlotte, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 23, 2015

I was very please with the price of the room. It was a last minute trip and many Hotels were full or were too expensive for my budget. Parking was free and convenient to the entrance. The Desk Staff were pleasant and helpful and informative. I had purchased a "Breakfast Package" also for convenience. Always free and fresh coffee in... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear douglas o, Thank you for your review. I want to wholeheartedly apologize for the problem you encountered with service in the restaurant. I am the manager you reported the incident to, and I subsequently reported the issue to the Food and Beverage Manager. Corrective action was taken. We appreciate you letting me know, so we could address it. It... More 

Charlottesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 22, 2015

Wifi never worked the entire 3 days we were there except at the pool for about an hour. Mentioned this several times at the front desk & attitude was they could care less. Beds linens were very rough, not a good thread count I suppose. Maybe since we had recently stayed at a Spring Hill Suites we were spoiled lol.... More 

Was this review helpful? Yes 1
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Melissa N, Thank you for staying with us. I do apologize that the internet did not work properly for you during your stay. I also want to apologize for the lack of compassion shown by the desk clerk(s) you reported this to. This has been addressed along with the housekeeping issues. I appreciate the feedback, it was definitely taken... More 

Lakeland, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2015

When I checked in, they told me I didn't have a reservation...even though I had a confirmation number. Extremely rude! There was a back and forth and she finally realized that someone had checked in earlier that day with the same name and said he only had one reservation...not 2 so they cancelled ours. We finally got in the room... More 

Was this review helpful? Yes 1
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Chsmith7, Thank you for writing a review. I do regret to read of the issues you encountered while staying with us. I am really surprised by some of the comments. I just want to completely apologize for your experience from check-in to check-out. There is no excuse for any of it. Your review has been shared with the entire... More 

Sydney, Australia
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 17, 2015

This hotel is about a 10 minute drive out of impressive downtown Charleston but very reasonably priced. There are two large shopping malls a short walk away the farther away one has a couple of decent restaurants. Over 6 weeks in the South Eastern USA we stayed in around 15 hotels and this hotel had the most unwelcoming staff by... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear willie173, Thank you for staying with us. I want to apologize that you were not greeted warmly at check-in or check-out. That is extremely unusual, but there has been staff changes since May, so hopefully we have already weeded out those unpleasant team members. I am glad that you found our location convenient, our prices reasonable, and our rooms... More 

Kingsport, Tennessee, United States
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 16, 2015

Checked in about two hour ago. Let me start off by telling you I'm somewhat of a hotel snob. I was in management with Marriott International for 7 years and two years with Holiday Inn. This hotel is one you need to stay away from. The hallways smell of old musty smells. They are aware because they have put cheap... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Josh C, We appreciate your feedback. While it was disheartening to read, it was necessary feedback that will be used as a platform for training with our housekeeping department as we have several new members to our team. We would like to extend a wholehearted apology to you for the unacceptable issues with your room. We have not had... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 14, 2015

I chose to be a rewards member to collect points for travel for my job. This was a personal trip that was booked through Priceline and the points was not credited because it was a third party booking according to clerk. Within the first 2 hours I needed to use the Wi-Fi for some critical communications for my job and... More 

Was this review helpful? Yes
HotelManagementMtP, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Lawrence D, Thank you for your review. I do apologize for the inconvenience you experienced with the internet service. I am very bothered by the response you received in reference to the internet service. I cannot apologize enough for the clerk's response. It is true that when you reserve reservations through third parties, you are unable to receive points... More 

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