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Extended Stay America - Charleston - Mt. Pleasant

2.0 of 5
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304 Wingo Way, Mount Pleasant, SC 29464
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Extended Stay America - Charleston - Mt. Pleasant
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Ranked #17 of 20 Hotels in Mount Pleasant
A recent review
4 of 5 stars reviewed 5 days ago
lisaflores
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53 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I stayed here and it was our first time visiting Charleston, upon checking in I mistakenly reserved two rooms and they gave me my refund and discounted my room!!! We loved the outlets next to the hotel and even walked over there!!!! The bridge was close by as well as a 10 minute drive to Folly Beach!!!... More 

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5 of 5 stars Reviewed 5 days ago NEW

I absolutely loved my stay there. It was right across the bridge from Historic Charleston. It had plenty of places to go in the area. There also was a pier down the road that had a cute gift shop with ice cream....perfect for sunsets!

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Litchfield, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our family stayed 6 nights. The location of the hotel was great! Just a few minutes from Patriot's Point, USS Yorktown, Charleston, Sullivan's Island & Isle of Palms. We took our own cookware and dishes. The only drawback was going down to the front desk everyday for fresh towels. Every staff member we encountered was friendly. Room was clean and... More 

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Myrtle Beach, South Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 18, 2015

We stayed here because we were attending an event at Patriot's Point and wanted some place close, within walking distance, which this is. The location is great and it's in a very nice area. There's a nearby park you can walk to that's by the water, and about a 25 minute walk away is Patriot's Point. The room was spacious... More 

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Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

It is so rewarding to read that you had an enjoyable stay with us. I truly appreciate your comments regarding our great location and spacious clean rooms. Additionally, I did want you to know that we do offer hairdryers at the front desk upon request. Moving forward we will be sure to explain our amenities more accurately during guest arrivals.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 7, 2015

We couldn't get into our room 30 minutes early because it wasn't clean and then came into a strange/too much cleaner smell like they were trying to get rid of something. We left for Charleston and came back to our room smelling hot, dirty and musty. The area is fine, but honestly I could find a MUCH better hotel for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed that your stay wasn't pleasant and you were not able to get in your room early. Please accept my apology. In response to your feedback, I will be meeting with our front desk staff and reviewing our check-in process. The staff and I appreciate your comments, as... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stayed here 3/30/15 to 4/3/15. The staff was very helpful with restaurant suggestions. The room was clean. The rest was mediocre at best. You have to request fresh towels by taking them down to the front desk. You also have to have the coffee maker, dishes, ect sent up to your room, and if you need to use the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our clean rooms and helpful staff. Please accept our apologies that our grab-and-go breakfast was not what you expected and that we did not explain our amenities to you upon check-in. In response to your feedback, I will... More 

Charlotte, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 20, 2015

I am a hotel snob, but needed dog friendly accommodation. I did a reservation on a 3rd party website and on an express deal and was given Extended stay Charleston Mt Pleasant, not somewhere I would have chosen to stay and of course was not amongst the suggested choices. I was actually very surprised how nice it was. The room... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you found our hotel to be a great value with clean rooms at a convenient location. Regarding our room types, I did want to let you know that we do offer rooms with two beds however some third party websites do not note... More 

South Carolina
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 18, 2015

My co-workers and I stayed here for a beer festival in late February. The weather didn't cooperate so it was great to have the larger room and kitchens. The rates, staff and hotel were excellent. I recommend this hotel to anyone wanting to visit Charleston. The location is also very convenient. The hotel is located just over the bridge into... More 

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Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our large rooms, fully equipped kitchens and our great location. It is so rewarding to us all when a guest writes such a wonderful review. Thank you again for your kind words. The staff and I would love... More 

Knoxville
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 9, 2014

This hotel had a fantastic location, just across the bridge from downtown Charleston. It was exceptionally clean and the staff was very friendly. The accommodations were very basic, the bedding was cheap and not very comfortable and no hair dryer in the bathroom. Also, the "grab and go breakfast" was coffee, packaged muffins, and instant oatmeal. There was a small... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the our location and our friendly staff. I am glad to read that you found our hotel to be very clean and a great value. Still, I do apologize that your bedding, in-room amenities, and our grab-and-go breakfast did not meet your expectations. Please... More 

delray beach, florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 27, 2014

Beautiful hotel, great location, friendly staff, close to everything, and a manager that cares about her property. She reviews all her rooms after the maids have finished there cleaning for new check- ins. When rooms are not up to par, she personally makes the changes!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay at our hotel and appreciated out location. Thank you so much for your kind words regarding our friendly staff and attentive management. It was a great pleasure having you as our guest. Once more, thank... More 

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