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Extended Stay America - Charleston - Mt. Pleasant

2.0 of 5
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304 Wingo Way, Mount Pleasant, SC 29464
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Extended Stay America - Charleston - Mt. Pleasant
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Ranked #18 of 20 Hotels in Mount Pleasant
A recent review
5 of 5 stars reviewed 1 week ago
MyrtleBeach587 Myrtle Beach, South Carolina
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50 reviews from our community

Traveler rating
    15
    17
    11
    3
    4
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8
11
5
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Myrtle Beach, South Carolina
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here because we were attending an event at Patriot's Point and wanted some place close, within walking distance, which this is. The location is great and it's in a very nice area. There's a nearby park you can walk to that's by the water, and about a 25 minute walk away is Patriot's Point. The room was spacious... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

It is so rewarding to read that you had an enjoyable stay with us. I truly appreciate your comments regarding our great location and spacious clean rooms. Additionally, I did want you to know that we do offer hairdryers at the front desk upon request. Moving forward we will be sure to explain our amenities more accurately during guest arrivals.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We couldn't get into our room 30 minutes early because it wasn't clean and then came into a strange/too much cleaner smell like they were trying to get rid of something. We left for Charleston and came back to our room smelling hot, dirty and musty. The area is fine, but honestly I could find a MUCH better hotel for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed that your stay wasn't pleasant and you were not able to get in your room early. Please accept my apology. In response to your feedback, I will be meeting with our front desk staff and reviewing our check-in process. The staff and I appreciate your comments, as... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stayed here 3/30/15 to 4/3/15. The staff was very helpful with restaurant suggestions. The room was clean. The rest was mediocre at best. You have to request fresh towels by taking them down to the front desk. You also have to have the coffee maker, dishes, ect sent up to your room, and if you need to use the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our clean rooms and helpful staff. Please accept our apologies that our grab-and-go breakfast was not what you expected and that we did not explain our amenities to you upon check-in. In response to your feedback, I will... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2015

I am a hotel snob, but needed dog friendly accommodation. I did a reservation on a 3rd party website and on an express deal and was given Extended stay Charleston Mt Pleasant, not somewhere I would have chosen to stay and of course was not amongst the suggested choices. I was actually very surprised how nice it was. The room... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you found our hotel to be a great value with clean rooms at a convenient location. Regarding our room types, I did want to let you know that we do offer rooms with two beds however some third party websites do not note... More 

South Carolina
Top Contributor
57 reviews 57 reviews
36 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2015

My co-workers and I stayed here for a beer festival in late February. The weather didn't cooperate so it was great to have the larger room and kitchens. The rates, staff and hotel were excellent. I recommend this hotel to anyone wanting to visit Charleston. The location is also very convenient. The hotel is located just over the bridge into... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our large rooms, fully equipped kitchens and our great location. It is so rewarding to us all when a guest writes such a wonderful review. Thank you again for your kind words. The staff and I would love... More 

Knoxville
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 9, 2014

This hotel had a fantastic location, just across the bridge from downtown Charleston. It was exceptionally clean and the staff was very friendly. The accommodations were very basic, the bedding was cheap and not very comfortable and no hair dryer in the bathroom. Also, the "grab and go breakfast" was coffee, packaged muffins, and instant oatmeal. There was a small... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the our location and our friendly staff. I am glad to read that you found our hotel to be very clean and a great value. Still, I do apologize that your bedding, in-room amenities, and our grab-and-go breakfast did not meet your expectations. Please... More 

delray beach, florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 27, 2014

Beautiful hotel, great location, friendly staff, close to everything, and a manager that cares about her property. She reviews all her rooms after the maids have finished there cleaning for new check- ins. When rooms are not up to par, she personally makes the changes!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay at our hotel and appreciated out location. Thank you so much for your kind words regarding our friendly staff and attentive management. It was a great pleasure having you as our guest. Once more, thank... More 

Bermuda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

A good value, clean and comfortable stay, with parking, free wi-fi and breakfast included. Staff were helpful. Not especially easy to see in passing though and did not appear in my internet searches for accommodation.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I appreciate you taking the time to write a review of our hotel. It is so rewarding to read that you had an enjoyable stay with us. Thank you for your comments. I am proud of our team for for ensuring your room was clean. As well, it's great to hear that you found our hotel to be a good... More 

Milwaukee, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

I got lazy and called Hotels.com for a room in Charleston for under $100. This place is great if you have a car because it's a couple of blocks from the highway. Drive 10 minutes in one direction, you'll be in downtown Charleston. Drive ten minutes in the other direction and you'll be in Isle of Palm. There was ample... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our convenient location and that you found our hotel to be a great value. I will be sure to share your kind comments with our team. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2014

Old and kind of dark. Staff appeared to be uninspired and unhappy. Coffee was sporadic and there are DEFINITELY no extras. Location was good for what we were doing. Other than that, I would probably stay somewhere else.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to read that you received poor service from our staff, and that you found our hotel to be outdated. Please know that I will be meeting with my team to review our customer service standards. As well, the staff and I will be continuously working to... More 

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