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MainStay Suites

2.0 of 5
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400 McGrath Darby Blvd, Mount Pleasant, SC 29464
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Ranked #18 of 20 Hotels in Mount Pleasant
A recent review
5 of 5 stars Reviewed June 30, 2015
Savannah-124 Louisville, Kentucky
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135 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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North Carolina Coast, North Carolina
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Service was not great, rooms were not great, stayed here when we relocated rooms much smaller that advertised and some of our stuff got ruined from their dishwasher not being hooked up and the refused to replace any of it. Very disappointed.

Was this review helpful? Yes
North Port, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Very warm and welcoming front desk staff. Room had small kitchen with full size fridge. Hotel is in need of Deep clean and improvements . Continental breakfast was just adequate. Had family stay in another room and both rooms stunk of cigarette smoke in smoke free rooms.

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1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear RicknDee, Thank you for being a guest of the Mainstay Suites, and for mentioning our convenient location. While we adhere to Choice Hotel's requirements for breakfast, we have passed along your feedback. We regret that the hotel did not meet your expectations. We do hope that your travels will bring you back to the beautiful historic Charleston area soon. More 

Louisville, Kentucky
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 30, 2015

We stayed here as part of our anniversary vacation, which was wonderful...as usual!! Love the staff especially Amy, she has made us part of the family there as well as being part of ours!! Great room great service and location!! We will Always be back! Thanks Amy we love ya ;)

Was this review helpful? Yes 1
1903Oceanfront, Manager at MainStay Suites, responded to this review

Happy belated Anniversary! Thank you for celebrating it in the beautiful Low Country. We wish you many more happy years. We appreciated your repeat business. More 

Newnan, Georgia, USA
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 21, 2015

Overall this was a very good choice for us. The Desk/Lobby staff was very friendly, always greeting us with a smile and cheery word. They were very helpful in recommending good eating places and places to visit. The location couldn't be better. Located at the base of the bridge, it was an easy short drive to historic Charleston and to... More 

Was this review helpful? Yes 2
1903Oceanfront, Manager at MainStay Suites, responded to this review

Happy belated Anniversary! Thank you for celebrating it in the beautiful Low Country of Charleston SC. We appreciated you mentioning our friendly staff. It is rewarding to receive that feedback. We regret that you were not familiar with the limited housekeeping service, and we will pass this along to our franchise, Choice Hotels International, for better communication of the Mainstay... More 

La Plata, Maryland
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 19, 2015

Spent 2 nights at Mainstay Suites and it provided good accomodations. As noted in other reviews it is set up for longer stays with housekeeping provided on the 3rd day of occupancy, with more frequent attention at an additional cost. The are laundry facililties on site, which can be a great advantage. The rooms were clean and well taken care... More 

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1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear King A, Thank you for staying at Mainstay Suites, and for taking the time to write a review. We appreciated you mentioning our location and value. Hope to you back in the beautiful Low Country soon. More 

Lakeville, Minnesota
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 7, 2015

This is an older suite hotel. The place is nice in that it does have a couch (hide-a-bed) and ottoman to rest at. We did not use the kitchen but you could save money any make meals instead of going out every night. We were there five days. Within an hour after we moved in I notified the front desk... More 

Was this review helpful? Yes 1
1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear Scott S, Thank you for staying at Mainstay Suite and for mentioning the convenience of a full kitchen and our location. It is our goal to provide guestrooms where everything is in good working order. Despite our best efforts, sometimes issues arise. We apologize that the drain in your bathroom was slow. We hope that your travels will bring... More 

Upstate NY
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 3, 2015

We've stayed here three times. Excellent location, love having a full kitchen and perhaps one of the best desk clerks ever, Alycia, staffs front desk. BUT property is dated and shows it. First night had to get loose toilet seat fixed (they did do it promptly). Stains on rug in elevator. Balky remote. Room switch light was pulling away from... More 

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1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear HistoryLuv, First, thank you for being a repeat guest of Mainstay Suites. We appreciate the opportunity to earn your business. On behalf of the entire team, we thank you for recognizing the excellent guest service from our Front Desk Associate. We apologize for the maintenance issue that occurred, and it was our pleasure to address it right away. We... More 

Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 13, 2015

First understand that this property is designed for a multi night stay. With that being said, I thought the stay was very nice! The girl at the front desk was great and offered little tidbits about the area that was very helpful. Since these rooms are designed for longer term stay, they are larger with has a nice feel about... More 

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1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear TreeRollins, Thank you for your honest review of the Mainstay Suites. We appreciated your business and time to write of your experience. We hope to welcome you back to the Mainstay Suites near the Charleston Harbor soon. More 

Charlottesville, Virginia
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 31, 2015

We visited this location for a one night stay recently. Upon arrival, we found a clean well-maintained location with a cordial front-desk associate who checked us in promptly. He courteously provided us with a card that entitled the holder and one of his or her guests to a free beverage from the lobby beverage container. We reached our room within... More 

Was this review helpful? Yes 1
1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear Richard L, Thank you for being a guest at the Mainstay Suites of Mount Pleasant. We appreciated you mentioning our well maintained hotel and courteous front desk associate. The Market Place snack and beverage center is a paid convenience for our guests. As a welcome gesture, often, the General Manager will authorize the front desk to offer a complimentary... More 

Whitby, Ontario
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed November 15, 2014

This was a great location to visit Charleston. The hotels in Charleston, although in a perfect location, are out of our budget. This hotel was just over the bridge. We shared a room with another couple. We each had our own bathroom and separate bedroom. There was a small sitting room with small kitchen. The breakfast was good. The bathtub... More 

Was this review helpful? Yes 2
1903Oceanfront, Manager at MainStay Suites, responded to this review

Dear Pagl, Thank you for staying at Mainstay Suites. We appreciated your business and your time in writing a review. You described the two bedroom suite perfectly, and we're glad that your accommodations were comfortable to share. The hotel is in the process of updating tubs and faucets, but we apologize that your room had not been replaced. We hope... More 

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