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Holiday Inn Express Hotel & Suites

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131 Innkeeper Dr, Lexington, SC 29072
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1 room 1 guest
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Holiday Inn Express Hotel & Suites
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84 Reviews from our TripAdvisor Community

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Traveler rating
    31
    18
    13
    10
    12
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23
14
11
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (22)
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    (31)
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Melbourne, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The lobby was clean, the breakfast every morning was good, the room 203, had a faint smoke smell, but was overall ok. Parking was good, location was good. the people were friendly and helpful. We would stay here again when we visit.

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Virginia
Level Contributor
154 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Other than a minor snafu upon check in, our stay was great. Though the weather had another idea, had a series of wicked thunderstorms roll through starting right after we got there and lasting for several hours. But our room was very comfortable and the staff was attentive to any need you may have. Enjoyed breakfast the next morning. Overall... More 

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Level Contributor
202 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 17, 2015

Let me start by saying they have an awsome staff here, from the desk to the housekeepers. Rooms we quite and comfortable and very clean. Breakfast is hot and well stocked. I would highly recommend this location

Was this review helpful? Yes
Natascha B, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time out to give us some positive feedback. We pride ourselves in delivering excellent customer service and we look forward to having you stay with us again. More 

Simpsonville, South Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 22, 2015

I was unsure about this hotel when I booked. I am a Gold IHG member so I stay at Holiday Inn a good bit. It seems older than other Holiday Inns I have been to. It was older however it was clean and well-maintained. The biggest advantage is the customer service! The front desk people were very helpful! They had... More 

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Natascha B, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time out to give us some positive feedback. We look forward to having you stay with us in the future. More 

Travelers Rest, South Carolina
Level Contributor
6 reviews
2 of 5 stars Reviewed June 12, 2015 via mobile

We love Holiday Inn Express and are IHG members because we use their hotels so much. We have a family of 9 and showed up to two rooms with absolutely no AC in in either and the entire floor reaks of smoke. The facility claims it's a nonsmoking facility, but that's not true. It was 10:00 at night and my... More 

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Natascha B, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for being an IHG Member and for sharing your experience with us. I will ensure that the proper department hears your concerns so that we can address them as quickly as possible. I invite you to come join us again in the future and give us another chance to meet or exceed your expectations. More 

Travelers are raving about these Lexington hotels

Conway, Sc
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 11, 2015

Although this Holiday Inn is stripped down with a tiny gym and the air conditioning shut off in the halls, the beds are great as always. The room remote was held together with tape, but the room was clean, the pool looks nice, and the people were kind. Overall an acceptable value, but not as nice a other HI Expresses... More 

Was this review helpful? Yes
Natascha B, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for sharing some feedback with us. I will forward this information to the proper department so that we can work on delivering great hotels guests love. More 

Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 26, 2015

This is a nice 3-star type hotel, with very good location for Lexington. The rooms are nice, clean, and modern, and the breakfast buffet is included. They have an agreement with Nearby Golds Gym so I could use that for free, and the gym was great. Plus, the hotel is adjacent to a Starbucks and across from a B-dubs :)

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Trolljeger, Warm greetings from Holiday Inn Express & Suites Lexington Hwy 378. We thank you for bringing your experience to our attention and we are glad that your stay went commendable. Thank you for noting our good location and our clean rooms. We are also happy to hear that you have enjoyed the breakfast and the gym facility nearby.... More 

The Villages, Florida
Level Contributor
248 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed April 22, 2015

Stayed 4/21. Hotel sits off a main road with plenty of restaurants and shopping. Our check in could not have gone better. Staff was very friendly, professional and helpful. The is a single slow elevator or exposed lobby stairs to get you to 2nd floor. Despite what others have said, we found our room to be clean and comfortable with... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jerry C, Thank you for taking the time to post a candid review of our property. We are pleased that you found our location convenient to the main road and regarded our rooms clean, wifi worked well and staf friendly and helpful. However, we truly apologize for the long wait you had experienced with the slow elevator, it is... More 

Sheboygan, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 20, 2015

After traveling all day my husband got to the hotel at midnight and the employees had given his room away. He travels 15 nights per month…guess where he will never stay again? So disappointed in this hotel. If you want to make sure you have a room when you arrive don't book here. Stay at a Marriott location. We are... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear cindy4295, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Lexington Hwy 378, SC. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to... More 

Florida
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 27, 2015

This is a noisy, tired old Holiday Inn Express, she's see her better days. Furniture and fixtures are very dated and heavily worn. The staff was courteous, service was good, breakfast was above average.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ScottB253, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. It's nice to hear that you enjoyed our breakfast offering and were pleased with the service delivered to you. However, please accept my apologies that you didn't like our interior and felt the rooms were outdated. Your review will be used to... More 

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