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Holiday Inn Express Hotel & Suites

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131 Innkeeper Dr, Lexington, SC 29072
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1 room 1 adult
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Holiday Inn Express Hotel & Suites
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88 Reviews from our TripAdvisor Community

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Tokyo, Japan
Level Contributor
99 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 19, 2015

Holiday Inn Experience began with 5:30 p.m. check in and several people in line waiting, as only one person was at the front desk. Very nice and apologetic front desk employee, but at prime check in time hotel needed more than one person. Room was clean but in need of renovation (nightstand was beat up, patches on the wall, shower... More 

Helpful?
Thank Joy M
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Joy M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and housekeeping. However, we’re sorry we fell below your expectation regarding your check in experience and the room condition. We will address these concerns. We take all reviews... More 

Albemarle, North Carolina
Level Contributor
6 reviews
4 of 5 stars Reviewed November 13, 2015

Clean room, Good Breakfast, attention SUPERB. The Fitness center is not the best, but they have a partnership with Gold's Gym so that is awesome. You have like 10 different place to eat around the area walking distance, so yes this is my place every time I stay in the area.

Helpful?
Thank Edwin Jr O
Lake Wales, Florida
1 review
3 of 5 stars Reviewed September 6, 2015

Overall this hotel is nice. Breakfast is always very good and so much to choose from! Staff is very friendly. My only complaint is the dirty bathroom. I don't believe anyone had cleaned behind the sink faucet in many months. It was green and slimy.

Helpful?
Thank chainsbgone
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear chainsbgone, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and our staff. However, we’re sorry we fell below your expectation regarding the bathroom cleanliness. We will address this concern. We take all reviews positive and negative very seriously, and... More 

Nashville, United States
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 1, 2015

As a frequent traveler, I was surprised by the uniqueness of this Holiday Inn Express. It is tucked away from the main interstate but is easy to find. There are many restaurants, stores, and businesses for my travel needs. The room was clean and the staff had plenty of Southern hospitality. I will be back to this tiny treasure again.

Helpful?
Thank Teresa H S
Melbourne, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 24, 2015

The lobby was clean, the breakfast every morning was good, the room 203, had a faint smoke smell, but was overall ok. Parking was good, location was good. the people were friendly and helpful. We would stay here again when we visit.

Helpful?
Thank DABTraveler
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear DABTraveler, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Virginia
Level Contributor
164 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed August 17, 2015

Other than a minor snafu upon check in, our stay was great. Though the weather had another idea, had a series of wicked thunderstorms roll through starting right after we got there and lasting for several hours. But our room was very comfortable and the staff was attentive to any need you may have. Enjoyed breakfast the next morning. Overall... More 

Helpful?
Thank afyrfytr
Level Contributor
224 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed July 17, 2015 via mobile

Let me start by saying they have an awsome staff here, from the desk to the housekeepers. Rooms we quite and comfortable and very clean. Breakfast is hot and well stocked. I would highly recommend this location

Helpful?
Thank Roger47993
Natascha B, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time out to give us some positive feedback. We pride ourselves in delivering excellent customer service and we look forward to having you stay with us again. More 

Simpsonville, South Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2015

I was unsure about this hotel when I booked. I am a Gold IHG member so I stay at Holiday Inn a good bit. It seems older than other Holiday Inns I have been to. It was older however it was clean and well-maintained. The biggest advantage is the customer service! The front desk people were very helpful! They had... More 

Helpful?
Thank sandy565
Natascha B, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time out to give us some positive feedback. We look forward to having you stay with us in the future. More 

Travelers Rest, South Carolina
Level Contributor
6 reviews
2 of 5 stars Reviewed June 12, 2015 via mobile

We love Holiday Inn Express and are IHG members because we use their hotels so much. We have a family of 9 and showed up to two rooms with absolutely no AC in in either and the entire floor reaks of smoke. The facility claims it's a nonsmoking facility, but that's not true. It was 10:00 at night and my... More 

Helpful?
Thank Rebecca M
Natascha B, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for being an IHG Member and for sharing your experience with us. I will ensure that the proper department hears your concerns so that we can address them as quickly as possible. I invite you to come join us again in the future and give us another chance to meet or exceed your expectations. More 

Travelers are raving about these Lexington hotels

Conway, Sc
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 11, 2015 via mobile

Although this Holiday Inn is stripped down with a tiny gym and the air conditioning shut off in the halls, the beds are great as always. The room remote was held together with tape, but the room was clean, the pool looks nice, and the people were kind. Overall an acceptable value, but not as nice a other HI Expresses... More 

Helpful?
Thank TomPride
Natascha B, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for sharing some feedback with us. I will forward this information to the proper department so that we can work on delivering great hotels guests love. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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