I love the beach front view, accessto the beach, the sound of the surf, the smell of the ocean spray, it is truly a beach front value, I stay here every year, wish I still lived in Chas S.C. The staff was great more
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I love the beach front view, accessto the beach, the sound of the surf, the smell of the ocean spray, it is truly a beach front value, I stay here every year, wish I still lived in Chas S.C. The staff was great more
The location of the Palms Hotel is great extremely close to the windjammer which has great music and good times for all. We were greeted by warm and friendly staff and had a great time relaxing by the pool! The views are great and i would recommend a visit to all who would like to have a fun and relaxing... more
Everything was perfect from check-in to Check-out. I enjoyed the clean pool and close walk to the beach. Everyone that worked there were very nice and helpful with anything I requested. I recomend this hotel for anyone traveling to the Isle of Palms. more
My husband and I stayed here 3 years ago on our honeymoon and had a decent room. This time it was not so great for our 3 year anniversary. At first, we were able to check in early and the staff was very nice. The pool seemed clean and the beach access was great. We liked renting the chairs and... more
I want to thank this guest for sharing their comments on trip advisor. We appreciate the gracious comments about our staff, service, and amenities. I hate to hear that the room was not as good as the one that the guests were in 3 years ago. I apologize for the condition of the room that these guests stayed in, as...
Good things to say...they let us use the lobby bathroom to change clothes and play on the beach until our room was ready at 4, everything was within walking distance (food, beach, shopping etc) the staff was very friendly, that part of the beach was beautiful. The bad...had to park away from the hotel in public parking, there were unsupervised... more
I would like to thank this guest for their review. We do try to accommodate our guests when they arrive early and their room isn't ready. We get them set up with parking, somewhere to store their luggage, and allow them use of the facilities. We know that people are usually anxious to get out to the beach. There is...
I am totally disgusted with my recent trip to this hotel. First, the room pictures are very deceiving. The rooms are not near as nice as appears in the pictures! Secondly, I had a terrible experience with car vandalism. You must park in a public lot across the street from the hotel. Wednesday evening of our stay, between the hours... more
This is the first incident of vandalism that has ever been reported to the Palms Hotel about the city parking lot. I am very sorry that this guest was the victim of this random act. The situation with this guest has been remedied. I would like to thank this guest for taking the time to write the review, and I...
Our hotel price was 250 a night (ocean view), which at first didn't sound that bad. My opinion quickly changed when I walked in to see visible nasty sheets and linen. The air didn't cool the room very well either. Our bathroom was out of towels and toiletry for hours. I do have to say that when I called to... more
I do apologize for the inconveniences of this guest. I do recollect this particular situation. The option was given to put the guests in a cooler room and move them back to their oceanfront the next day. The guests opted to stay in room, and I did discount them 50% off their first night. The next day when maintenance went...
As mentioned below, pictures are deceiving. Pool is quaintly small on 2nd floor. Our room was on 2nd floor near ice machine, laundry room and pretty noisy because of this. There was a real roudy crowd friday night at 2am that kept a lot of folks up including my family. Toilets flushing from above are clearly heard and sounded like... more
I appreciate the time this guest took to write these comments. I apologize for the location of room and the noisy guests. I'm not sure if these things were reported while the guest was here, but we are able to, depending on occupancy, change a guest's room location. As far as the noisy guests, our staff is pretty good about...
We wanted to stay on the beach, but be able to take advantage of the city of Charleston, so when I saw the Palms Hotel online, it looked like a great deal. The total price for 6 nights was about $1000, which was less than if we'd rented a condo for the week. Two months before our trip, I reserved... more
I would like to thank this guest for the time they took to write this review. It is regretful that they didn't find the accommodations to be to their satisfaction. We are never happy when our guests aren't happy. We did allow this guest to leave without charging them anything. We don't think anyone should have to pay when they...
My husband and I stayed there for two nights, May 18-19, 2009 and had a wonderful time even though it was very windy, cool, and overcast. We had never been there before and we are from Monroe,NC just east of Charlotte and had always wanted to visit the Charleston area. We decided on The Palms because of the convenience to... more
I would like to thank this guest for their wonderful review for our hotel. I am so delighted that they truly enjoyed their time here at our property. I'm also glad that they had a chance to tour our beautiful city of Charleston. It is nice to be close to the historic area and allow the guest to have the...



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