It is unfortunate to read when a guest isn't satisfied with their accommodations. We can't realistically satisfy everyone that stays here. This incident is an example of that. If you read the review above this one, the guest commented that the beds were very comfortable. We, here at The Palms, have a hard working staff that tries their best to...

I want to thank this guest for their review of our hotel. I am very happy to read that they found their accommodations clean. Our oceanfront rooms have their own private balconies that overlook the ocean, but as this guest mentioned, you can be lulled right to sleep just by leaving your sliding glass door open and letting the sound...

I want to thank this guest for the time they took to write this review. I do regret to see that they weren't satisfied with their accommodations. They mentioned that the oceanfront rooms only have a window that looks out to the ocean. The oceanfront rooms actually have sliding glass doors that lead to a private balcony. The partial beach...

I would like to thank this guests for their review. They mentioned that our property is well maintained, we appreciate them noticing that our staff works really hard to maintain the hotel and make it comfortable for our guests. Our housekeeping staff is very friendly and hardworking. I am glad this guest was so happy with their accommodations, and we...

I want to wholeheartedly thank this guest for this review. I am always so happy to read how much a guest enjoyed their accommodations and appreciated the excellent service our staff works so hard to provide. It is nice to be located on the beach and also very close to the beautiful historic district of Charleston. It's nice to be...

I would like to thank this guest for their comments. Feedback from our guests is very important to us and always taken into consideration. I do regret to see that this guest wasn't satisfied with their stay, and the things mentioned by them will be discussed with the staff. Our staff works really hard to address any problems that are...

We are so excited to read this review. This guest described everything that we work so hard to achieve, excellent customer service and a clean, comfortable product. Combine that with our wonderful Otis Spunkmeyer cookies, our beautiful oceanfront views with the breathtaking sunrises, and you have the formula for a wondeful experience. I want to wholeheartedly thank this guest for...

We appreciate the review of this guest. We are very happy to read that this guest was very satisfied with the service received from the staff, and that they found everyone to be friendly. We work really hard to ensure all of our guests' needs are met. We look forward to serving the needs of this guest in the future.

I would like to wholeheartedly thank this guest for the time they took to write this review for our hotel. I am always delighted to read when a guest thoroughly enjoyed their stay. We strive to do all we can to make sure our guests get as much time on the beach possible. Even if their room isn't ready, we...