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Extended Stay America - Columbia - Northwest/Harbison

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1170 Kinley Road, Irmo, SC 29063 (Formerly Extended Stay Deluxe)
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Extended Stay America - Columbia - Northwest/Harbison
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Extended Stay America - Columbia - Northwest/Harbison
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62 Reviews from our TripAdvisor Community

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    13
    5
    7
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Graniteville, SC
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has recently been remodeled. Not sure how long ago, but I stayed in this hotel probably 6 years ago or so, and it was already looking kind of tired back then. So I'm sure it was WELL past time for it. The negative reviews I've seen in the past had previously kept me from booking it more recently,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are so disappointed to hear that our hotel did not meet your expectations. Please accept our most sincere apologies. Your comments were reviewed by our staff, and we will make every effort to make sure your experience is not repeated. Thank you very much... More 

Roanoke, Virginia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We loved this hotel! Rooms were very spacious and perfect for a family of 5, with full kitchen. Nice pool. Hotel was quiet as most guests are long-term business, although we only needed to stay 2 nights. They only do housekeeping once a week but it was easy to simply bring our towels to the front desk and swap them... More 

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1 review
4 of 5 stars Reviewed April 26, 2015 via mobile

Had some issues about the type of room we were supposed to get however management definitely fixed the issue within a timely manner. We stayed here while we had some construction going on in our house and it worked perfectly for what we needed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our management addressed all of your concerns in a timely manner. I’m thrilled you had a positive stay overall at our hotel. We hope we made your stay a home away from home. Thank you for choosing Extended... More 

South Carolina
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed April 15, 2015

This hotel is the worst. The front office staff were never around and visible, if you needed anything you were out of luck. Housekeeping didn't come not one time in my 9 day stay so nothing was replenished not towels, soap, or shampoo and you couldn't ask for anything because there was no one to assist you. The service was... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for providing us with details about your stay. The situation that you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our team is making sure that we have our front desk covered at all times. We also have our team taking a refresher course in customer... More 

Travelers are raving about these Irmo hotels

1 review
5 of 5 stars Reviewed April 9, 2015

My daughter and I came in town to visit family and I couldn't have made a better choice in choosing a hotel. The staff was so friendly and the manager Ms. Hart was excellent she went above and beyond to make our stay a great stay. While staying at the hotel I saw her and the staff interact with other... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I appreciate you taking the time to write such a positive review. I truly appreciate your comments regarding our staff and management. I am glad that you enjoyed your trip and that we were able to provide you with a comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels... More 

Charlotte, NC
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 24, 2015

We made a reservation based on space and availability for a soccer tournament on March 2015. They are currently renovating but no noise or dust or anything bother us. The double beds suite was so spacious. Nice updates living area with sleeping sofa for extra guests. Bedroom very clean as well as the restroom. Very convenient close the mayor highway... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

The staff and I read your review, and would like to thank you for writing such positive comments about our newly renovated rooms. I am so pleased to hear about the customer service provided to you during your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

1 review
1 of 5 stars Reviewed March 11, 2015 via mobile

Staff was rude. When they came to clean which they weren't suppose too took all our towels and pillow cases when we returned we didn't have towels or pillow cases when asked they couldn't find any. They finally gave us 4 towels for 6 people. We have 2 rooms 10 total people and they left us with 2 each of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our staff was not professional and that your towels and pillowcases were not replenished. In response to your feedback, I have talked with our staff to make sure they replenish what they take out of guest rooms. I have also talked with my... More 

North Collins, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 5, 2015

My husband and I have gone to Irmo twice to get out of the NY snow.I am happy to see that the carpet is being replaced! Our rooms were clean and comfortable, the bed was not hard or lumpy. The only complaint we have is the smokers that were drinking outside. The police came by but never got them to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Sharon - Thank you for your recent review of your stay. We are sorry to hear that you experienced an issue with some of our other guests; however, we are thrilled that you enjoyed your clean, comfortable room. In response to your feedback, we are working with our staff to make sure we are patrolling all areas of our hotel... More 

Spartanburg, South Carolina
1 review
4 of 5 stars Reviewed January 19, 2015

Nice hotel so far. they're renovating as we speak. When i got here, the employees were great and they welcomed me. i went to my room and I've noticed that they dont have any kitchen utensils in the room but they have a card on the kitchen counter that shows all the kitchen utensils from silverwares, pot, skillet, cups, mugs,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our grab-and-go breakfast and the customer service given to you by our staff. We are excited about our new renovations, and hope you will come and stay when the renovations are complete. I hope you will consider Extended Stay America your home away from home.... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 10, 2014

friendly staff! And pretty big rooms However, I stayed there for 2 weeks. The first week I had to wait almost 2 hours past check in time in the lobby until my room was cleaned, then the room they gave me was infested with fleas! So they switched me to a different room. I was pleased for the last 2... More 

Was this review helpful? Yes 4
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