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Marriott's Grande Ocean

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51 South Forest Beach Dr., Hilton Head, SC 29928
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Marriott's Grande Ocean
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Marriott's Grande Ocean
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522 reviews from our community

Traveler rating
    358
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    26
    10
    5
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260
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4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Laconia, New Hampshire
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Previously had stayed at Surfwatch which I like but this is very comparable. THere is not the spaciousness that you find on the grounds of Surfwatch but Grande Ocean has the same type of units (stayed in a renovated one) and has some advantages if you plan on spending time in Sea Pines or want to be near more restaurants... More 

Was this review helpful? Yes
Top Contributor
79 reviews 79 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I have traveled to and stayed in Marriott's Grand Ocean for many years, as well as sending our friends there. A most pleasant stay was had there by all no matter which season of the year we stayed there. A wonderful view of the ocean from most suites, very good accommodations but the staff seemed to be... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Thank you for your review, Allen! We look forward to your next stay at Marriott's Grande Ocean! More 

Cumming, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this two bedroom villa for 5 nights in April, 2015. Our request was for a mid floor unit with a view close to the beach. The villa was comfortable for the four adults and the furniture comfortable. The hotel is right on the beach, so it seemed perfect for our visit. The ladies could go to beach while... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

We appreciate your feedback on your recent stay. It's wonderful to hear your party enjoyed the villa and the close access to the beach. Please accept our apologies for not meeting your view request and for the problems you experienced with housekeeping. We will share this with the resort's management team and thank you for bringing it to our attention.... More 

Vernon Hills, Illinois
Top Contributor
53 reviews 53 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

So I own a timeshare in Phoenix that I traded for this location. We got to HHI about 45 minutes after check-in. I had requested one of the remodeled rooms and also one in a quieter area. The room they had saved for us was not ready - neither was another one fitting that description. So we waited for about... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Thank you for your review of Marriott's Grande Ocean! We are happy to hear you enjoyed your villa and the recent renovations. Please accept our apologies your villa was not ready on time. We appreciate your feedback and will share it with the front office managers. We look forward to seeing you again soon on Hilton Head Island! More 

Washington, DC
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here before and never had the really terrible experience I had this trip. The hotel staff was burdened by hiring additions who were completely incompetent. From the outdoor pool bar to the downstairs breakfast room to the main bar was a picture of a few veteran staff members trying to cope with these poor hires. The hotel... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Thank you for your review. We are sorry to find your visit failed to meet expectations due to the overall service received. We would like to know more about your recent experience. Please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you may reach us directly by calling 800-860-9384. We... More 

Toms River, New Jersey
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have always stayed in marriot vacation villas, and I am glad I stayed in Marriott Grande Ocean for my first visit to Hilton Head. We had a 2 bedroom suite with a full kitchen and balcony overlooking the ocean. Beautiful room, clean. Great views. The resort was beachfront, so it was a short walk to the beach. The resort... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Hello Ron! Thank you for the five-star feedback on Marriott's Grande Ocean. It is exciting to learn you found the resort ideal for your first getaway to Hilton Head mentioning the well-kept yet well-appointed villa, pools and service-driven associates as highlights of your stay. We forward to hosting everyone on future visits to the area! More 

North Carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Due to construction concerns, I called the front desk. Spoke with a very unhelpful front desk attendant. She explained I will either get a renovated room, or an unrenovated building. I asked if I could pay for renovated (how can you charge the same rate for a completely unrenovated building compared to one that is?). She said no. She was... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Thank you for the feedback on your recent stay with family. We are sorry to read about your experience with the front desk and would like to learn more about your visit. Please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you may reach us directly by calling 800-860-9384. We... More 

Chattanooga, Tennessee
Top Contributor
71 reviews 71 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We brought the family down for spring break. Rooms are nice. The high temperature each day this time of year are around 70 degrees. The selling point for us to come to this location was the outdoor heated pool which overlooks the ocean. The heater is broken on the pool. The property does offer another outdoor heated pool, however it... More 

Was this review helpful? Yes 6
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Thank you for visiting Marriott's Grande Ocean for your spring break getaway. Please accept our apology for the pool not being heated during your visit. We would welcome the chance to speak with you further about your stay and invite you to contact customer care at Customer.Care@vacationclub.com or by calling 800-860-9384. Thank you again for visiting and we look forward... More 

Maryland
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 27, 2015

We have been coming to Hilton Head for multiple years and have often stayed at this Marriott with our boys--it is a wonderful location and typical of all the Marriott Vacation Clubs that we have stayed at--it is very well maintained with beautiful grounds. I am a stickler for cleanliness and have never had a problem with this Marriott--our villas... More 

Was this review helpful? Yes 4
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

Thank you for your TripAdvisor review! We look forward to seeing your family again soon at Marriott's Grande Ocean! More 

Kansas
Contributor
14 reviews 14 reviews
14 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed March 24, 2015

Absolutely wonderful vacation. My husband and I stayed here over Spring break one week ago. This was a timeshare exchange through our trading company. Loved every minute of our trip. There are several pools (one heated) on property as well as lots of hot tubs. We did not use the pools but we used a different hot tub each night... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Grande Ocean, responded to this review

We are pleased to hear you and your husband had a wonderful stay at Marriott's Grande Ocean! Thank you for your TripAdvisor review and we look forward to your next stay! More 

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