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All 26 Hilton Head hotels

Park Lane Hotel and Suites

3.0 of 5 Hotel   |   12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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58%
Ranked #20 of 26 hotels in Hilton Head
A recent review
3 of 5 stars reviewed 1 week ago
Susan S
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  • Reviews (378)
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378 people have reviewed this hotel

Traveler rating
    88
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • German first
  • Any
English first
Vidalia, Georgia
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The pics on the website make this look like a beautiful place. However, it is VERY outdated. Cockroaches everywhere. Upstairs was extremely hot. Couldn't even get dressed upstairs. The balcony we had would barely fit one person and the door didn't even close all the way. No beach access which sucked because trying to find parking was a joke. We... More

Was this review helpful? Yes
Clayton, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

NON SMOKERS...BEWARE OF PARK LANE HOTEL AND CONDOMINIUMS, HILTON HEAD, SC! This hotel is advertised on Hotels.com's Website as being a "smoke free property." On Park Lane's own Website they tout that they are a "non smoking hotel." These statements are completely untrue! I booked my Park Lane reservation through Hotels.com based upon their promise to me that I would... More

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Clean but dated room. We chose this hotel because it was pet friendly. However, for the $75 pet fee we could have stayed somewhere nicer and closer to the beach with our dog. We wouldn't book here again. The staff was nice and helpful though.

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel on hotwire, and were a bit worried when we read the reviews. Maybe our expectations were low, but overall, we found this hotel to be better than expected. The rooms were large and clean and each had a full kitchen which was convenient. The breakfast provided was ok (milk, toast, juice, yogurt, cereal) and always had... More

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where to start. Let me just say that part of our disgust with this place is the fact that we have called MULTIPLE times and no one has returned our calls to discuss the issues...one being, did anyone find my diamond stud earrings?? The earrings were in my jewelry carrying case prior to leaving the hotel that morning for a... More

Was this review helpful? Yes 6
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was a little nervous to stay here after reading some of the reviews, however, we had a really wonderful stay. Our room was much larger than expected, clean and recently renovated. The staff was friendly and the grounds were kept very presentable. I would absolutely stay here again.

Was this review helpful? Yes 5
Creedmoor, NC
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I will start off by saying what I liked. The room with the loft was great because we were able to have some privacy from our 6 year old at night. We were told the hotel had recently been renovated, however we encountered quite a few issues: (1) the tub and bathroom sinks drained very slowly (2) the air conditioner... More

Was this review helpful? Yes 4
Canton, Ohio
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I really were impressed with the accommodations at the Park Lane Hotel. Although I was a bit concerned about reviews I had seen regarding roaches, we found the hotel to be quite clean and overall, regal and classy. However, one early morning at 2:30 am, the fire alarm went off, causing an evacuation of our entire building.... More

Was this review helpful? Yes 4
greenville, SC
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Park Lane Suites over the 4th of July weekend 2014. We had a very spacious and clean room with a full kitchen. The staff was friendly and helpful and we were able to bring our 2 Chihuahuas for only $75, which was much less than a kennel. The breakfast was basic, but they... More

Was this review helpful? Yes 4
Lexington, SC
Top Contributor
56 reviews 56 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Even though my 2 story room had plenty of space, there were large palmetto bugs that enjoyed the space too. I think they came in from the boarded up door to the roof access. Other guests did not seem to be blessed with the 4 inch roaches as I was, but it made my ability to fall asleep at night... More

Was this review helpful? Yes 7
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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Lane Hotel and Suites 3*
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Also Known As:
Park Lane Hilton Head

92 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
Number of rooms
156

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