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Park Lane Hotel and Suites

12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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469 Reviews from our TripAdvisor Community

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Traveler rating
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    163
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (469)
  • Mar-May only
    (123)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (73)
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A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for five nights... It was very nice. We had a very nice clean room everyday when we came back from the beach. Everyone was helpful and pleasant. The continental breakfast was average... They need to add some big fat muffins, Danishes and bananas to the menu. The Starbucks coffee was fantastic!!!

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities, especially our complimentary Starbucks coffee. We hope you can come back and visit us again in the near future! Thanks for the feedback, we truly appreciate... More 

Atlanta, Georgia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room was comfortable but not roomy enough for four people. We had a loft upstairs with a bath and pullout bed downstairs with another bathroom. Small closet. It did come with a fully stocked kitchen which is a plus if you want to save money by eating in. Customer service was very friendly and accommodating. The only major problem... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. i am sorry you experienced cable service interruption while you were here. Our cable provider has been working on this service for the last two weeks... More 

Atlanta, Georgia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Ooh, I had such a great visit there!!!! I liked how it was upstairs/downstairs. Bedroom upstairs and full kitchen with a dinette set and a kitchen counter bar downstairs. It was really a nice place to stay. Never experienced a room set up like this. I guess we had a suite, so that is definitely the way to go. Two... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Columbia, South Carolina
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is pretty good if your not looking something very close to ocean. It is not that far at all from the beach. You can bike to the beach with in 20 mins and has lot of shades in the trail. The rooms were comfortable, clean. Free breakfast and wifi was a plus.

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Nashville, Tennessee
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This place is bottom of the barrel. I can't believe I actually paid for my family of 6 to stay there. Supposedly it was a reduced rate because we were there with a timeshare deal, but it was still way over-priced for what we got. I suspect we were put into old, worn out timeshare rooms that are supposed to... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island. We are sorry to hear about your experience and will look into it. I can guarantee you that if we were to find a guest or staff in possession of such items we will take the proper legal actions. Glad to hear you were able to move to a... More 

Beach Lake, Pennsylvania
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I returned once again to stay at the Park Lane Hotel and Suites. Although the front desk seemed a bit unorganized, we were given or clean comfortable room which had a full kitchen. The continental breakfast exceeded our expectations and their Starbucks coffee is excellent. Their pool is clean although busy with lots of kids during the... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This was my second stay at this hotel. My first stay in 2012 was great. This stay however left MUCH to be desired. The front desk assistant was very nice while checking in. Our first room smelled like mildew so we were switched to another building in another room. We thought we were ok with this room until we came... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for your feedback. We are very sorry to hear about your experience. Measures are being taken in order to prevent this type of situation in the future. We hope you can give us the chance and visit us again in the future. Regards, More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

My husband and I took advantage of the special advertised on MSNBC for the beautiful Park Lane Suites on Hilton Head Island. The rate was reasonable, the timeshare presentation was not overwhelming, the coupons and gift certificates were wonderful! The suite had been renovated with new appliances, countertops, tile, etc but the unit has a moldy smell that just lingered.... More 

Was this review helpful? Yes 1
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We appreciate your feedback and will look into all our comments about the condition of the room. It is very typical to have a busy and crowded hotel during the summer season and that is when most of the visitors come to the island. We... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Liked the layout and amenities. Spent past 4 days there. Roaches falling off the walls in the middle of the night waking me up twice. Two inches long. Told the staff, not sure what was done. Electrical sockets could not hold a cord in it. Just slipped back out. I use a CPAP and need a plug near the bed.... More 

Was this review helpful? Yes 1
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. I am sorry to hear you encounter a few bugs in your room. We have a pest control program in place and all rooms and common... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had the one bedroom loft with a sofa bed that slept 4. I appreciated the short distance to the beach, full kitchen, 2 full baths and balcony. The pool, hot tub and friendliness of staff were awesome. The front desk even provided ice for our cooler that we brought to the beach. Downfalls: The loft area was very small... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. I am sorry to hear you encounter a few bugs in your room. We have a pest control program in place and all rooms and common... More 

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