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Park Lane Hotel and Suites

12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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1 room 1 guest
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Park Lane Hotel and Suites
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478 Reviews from our TripAdvisor Community

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Traveler rating
    102
    166
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (478)
  • Mar-May only
    (123)
  • Jun-Aug only
    (189)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (73)
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Eau Claire, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

As with a lot of others, we were booked at the hotel through a timeshare offer. We didn't expet much, based on previous reviews. But instead we found a pleasant, updated room on well-kept premises, nicely decorated room, good, shady location (nice in the summer heat), under management that seemed to care about our experience. There was a family-friendly atmosphere,... More 

Was this review helpful? Yes 1
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice for the price! Provided breakfast which consisted of your regular breakfast buffet hot waffles, coffee, cereal, yogurt, and fruit. Just no hot foods or breakfast meats. Room was a one bedroom loft sorry forgot to take pictures, with a sofa bed and kitchen down stairs and a bedroom in the upstairs loft area. Neat and clean, a little wear... More 

Was this review helpful? Yes 1
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation, the friendliness of our staff and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Fort Worth, Texas
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is decently priced and I have no complaints at all! Our room was clean, the hotel was pretty well kept. We rented bikes for our stay, the hotel was in decent distance to everything we needed on the island. Will definitely be staying here again!

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Came to HH for a timeshare tour and was booked at the Park Lane. Looking at previous reviewers comments expected a semi rundown, roach, hotel but was presently surprised. Rooms were updated and clean. Yes were there a roach or two but , this IS South Carolina coast. It's going to happen. Other than that staff was friendly and place... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

we took a long weekend and headed to our favorite beach HHI. Park Lane is close to the beach and everything else! The grounds are nice however the suite was dated. Housekeeping service left a lot to be desired! One evening we returned to our room untouched for the day! Not what you want after along day in the sun!... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the beautiful island beaches. We will look into the issues you mentioned regarding housekeeping. We hope you can come back and visit us again in the future! Thanks for... More 

Chesterfield, Virginia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I struggled not to give this hotel a two. The little things diminish this place. Looks decent on outside & the pool is pretty nice but it needs some serious updates. Thankfully I didn't see any of the bugs others c/o. Cabinets & furnishings are worn & outdated and it was not very clean. Little things (like the bathrobe hook... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. I am sorry to hear you did not have a pleasant experience. I can assure you that we strive to provide our customers with a great experience while visiting Hilton Head Island, so I will review with the team what... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Park Lane Hotel is a Great place to stay. My husband and I have been staying there for the past 3 years for our vacation . The Receptionist ,Housekeeping ,Maintenance was very courteous ,hospitable and very helpful. Our visit in July , we had a small situation . As we pack up to come back home we forgot to take... More 

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. I am happy to hear you were able to recover the CD you left at the Hotel and that Cindi was of assistance. She takes pride... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Clean hotel. Rooms are large and have a kitchen. They Always have fresh Starbucks coffee in the lobby. Good place to stay if you have pets with you. 3 minute car trip to the main public beach on the island.

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Boiling Springs, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a pet friendly motel had my family and I known that we would have stayed somewhere else for none of us are pet lovers. However we could understand the guest bringing their pets but I thought it was over the top for the motel to have their own cats running around all over the property. Spacious rooms for... More 

Was this review helpful? Yes 1
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: Thank you for visiting Hilton Head Island and the Park Lane Hotel & Suites. We are glad to hear you enjoyed your vacation even though you were unaware of our pet friendly rooms. Thanks for your feedback; we truly appreciate it! More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

We stayed here for five nights... It was very nice. We had a very nice clean room everyday when we came back from the beach. Everyone was helpful and pleasant. The continental breakfast was average... They need to add some big fat muffins, Danishes and bananas to the menu. The Starbucks coffee was fantastic!!!

Was this review helpful? Yes
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities, especially our complimentary Starbucks coffee. We hope you can come back and visit us again in the near future! Thanks for the feedback, we truly appreciate... More 

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