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Park Lane Hotel and Suites

3.0 of 5 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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Park Lane Hotel and Suites
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Park Lane Hotel and Suites
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411 reviews from our community

Traveler rating
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    87
    51
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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    (411)
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Columbia, South Carolina
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I had a comfortable stay at Park Lane Hotel and Suites for our three-night stay during the latter part of December. Staff receptionists were very accommodating and welcoming. We scheduled a two-night stay using Groupon but had to be moved to another room on the third night (husband was too sick to travel back) because there were... More 

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

We appreciate your review and hope that your husband is feeling better. The Jazz Corner is a great place and having your accommodations so close is perfect. Give us a call anytime when you feel the need for a little music and rest! More 

Brantford, Ontario, Canada
Top Contributor
63 reviews 63 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a few days for our Christmas vacation at Park Lane and found it a good place to stay. The suite we had (king bed, kitchen and pullout sofa in living room, plus a fireplace) was very clean, the bed was comfortable and the kitchen was fully equipped-- dishwasher, stove, large fridge, coffee maker, etc. So that was lovely.... More 

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you so much for giving us and other travelers your feedback! It sounds like your stay was great however the smell you mentioned concerns me....if you wouldn't mind contacting me directly at sales@parklanehhi.com letting me know your specific room number I could have that room checked for any odors. Glad you enjoyed your stay and hope to see you... More 

Summerville, South Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband, our 2 small dogs and I spent 2 days here at the beginning of January. We had gotten a great rate on this room from a discount website so I was actually somewhat worried about what we would get for a room. We were pleasantly surprised. The king studio room was adequate size with a full kitchen and... More 

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for taking the time to review your stay with us. So glad you were able to have your pets with you to also enjoy the Island. If you are looking for some great deals join our email list to receive some very attractive offers that only are email subscribers receive. You can join our list through our website. We... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We arrived on 12/30/14 and was given room 116, this room had hair on the towel and rust running down in the tub. So the manger moved us to another room in building A on the second floor. This room was much better however; on the last night of our stay we had to go out and buy roach spray.... More 

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

I do apologize for the problems you experienced but I also appreciate the notification of some issues in your room so that we can address and correct them. Should you decide to give us a second try please contact me directly at sales@parklanehhi.com so that I can ensure you have a positive experience. More 

Miami Beach, Florida
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The setting is great, Spanish Moss, and old feel, and Christmas lights were still up (and plugged in at night) when we were visiting a little after Christmas). The kitchen is great but I wasn't a fan of the set up. The pictures on a third party site didn't really match this one. No loft. No fireplace. Honestly we were... More 

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for your review. In order to stay in a room with a fireplace please request a King or Queen Loft. Our Double Queens do not have fireplaces. I do understand your annoyance at loud voices early in the morning....some guests do not seem to be aware of the time! Next time you visit and the weather is cool... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel is not the same quality as my first visit. It was so nice the first time my husband and I visited. I saw bugs on the second floor in building A. Someone needs to get an exterminator. I would like to see the hotel get back to the same quality as before. Will not be returning anytime soon.

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

I apologize that your stay with us did not stand up to your first visit. We of course have exterminator services that spray monthly during the off season and several times a month during the hot months, however that does not excuse the fact that you saw "bugs". If you would contact me directly with your room number we could... More 

Hartwell, Georgia, United States
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 18, 2014

if you like hotels, this is a good one. They offer a complimentary breakfast bar and Starbucks coffee. This hotel is conveniently located on Hwy 278 near beaches, shopping and restaurants and plenty of activities. Golf courses are located all over the island at all prices. we like travel and find deals for off season traveling so playing golf here... More 

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for taking the time from your travels to share your comments. Off-season is actually preferred by a number of travelers to the island because it's quieter and much cooler. I am pleased that your stay with us was enjoyable and we hope you return often. More 

Greer, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

We bought a Groupon for a couple nights stay in November. The temps dropped into the 30's but up to 60's on our second day. We rented a bike which was at the hotel when we arrived. We had a blast! The room was very clean and quiet. We used the hot tub which was nice and toasty on a... More 

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

We appreciate your review of the Park Lane Hotel & Suites. It sounds like you might be a Hilton Head Island regular soon! Just a note about the fireplaces. The rooms on the first floor of both buildings are double queens and they do not have fireplaces. The second and third floor rooms do have fireplaces for your enjoyment. Don't... More 

South Carolina
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed December 2, 2014

Park lane is located within walking distance of the ebach or a 5 minute drive to free parking lot at Coligny. Fresh market across the street, Kroger and Whole Foods is a 5 minute drive. Room had kitchenette allowing us to avoid expensive restaurants. free parking. Only downside was room smelled a little funky otherwise excellent value.

Was this review helpful? Yes 3
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for taking the time to review the Park Lane Hotel & Suites. Our mid-Island location is very convenient to everything Hilton Head Island has to offer. If you would be kind enough to email the room you stayed in I could then investigate how that room smells and take any measures needed to rectify the situation. Hope to... More 

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 24, 2014

After checking into a local chain hotel and being disgusted I was forced to check out. I called Park Lane and was told they had a room for me for $79. I paid about the same for a horrible room nearby so I wasn't expecting much. Much to my surprise when I pulled up it seems like a very expensive... More 

Was this review helpful? Yes 2
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

It's always great when surprises are good! A number of our guests utter their surprise when they stay with us....I believe we are the best value on the island. We look forward to your staying with us again but try to make it longer next time! More 

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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
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Also Known As:
Park Lane Hilton Head

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