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Park Lane Hotel and Suites

12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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Park Lane Hotel and Suites
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505 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The suites are spacious and well designed. The hotel provides adequate amenities. We enjoyed it with our traveling cat. I am giving a star less for the exceptionally slow service towards us- a biracial couple. It is after all the Deep South!

Helpful?
Thank R S
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. I am sorry you experienced slow service. Our employees pride in helping all our guests with the detailed attention and assistance they need. We... More 

Toms River, New Jersey
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was definitely average accommodations... the kitchen was unnecessarily large (at the expense of other areas - the bathroom particularly) as the room could only sleep two; the room was poorly lit and the bathroom was very small. The entire room looked a bit worn and in need of freshening up, particularly the bathroom which did not have a stopper... More 

Helpful?
Thank Candace T
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Petersburg, Michigan
Level Contributor
165 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed January 6, 2016 via mobile

I would be okay staying here again, since I'm quite satisfied with clean rooms with no frills. My husband and I stayed here 3 nights last month while house hunting. No complaints - we knew by previous reviews what to expect. This hotel met our requirements - comfortable bed, plenty of room, convenient to where we wanted to go. If... More 

Helpful?
1 Thank bunnyyoop
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Charleston, South Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 5, 2016

I am compelled to write this email regarding my recent stay at Park Lane Hotel & Suites, Hilton Head, SC. I arrived on Thursday, 12/31 at approximately 2 p.m. To my surprise, my room was ready and I was able to check in. I was extremely pleased with this because I had just finished a long drive and I wanted... More 

Helpful?
1 Thank Milljean
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

Suites are nice for long stays as they come equipped with a stove, fridge, microwave and dishwasher. Loft suite is nice for families with two bathrooms. Stay away from rooms 309,311,313 as they look at the back of a building. Housekeeping staff was very friendly and efficient.

Helpful?
Thank TravelingPapaya
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Chambersburg, Pennsylvania, USA
Level Contributor
3 reviews
5 of 5 stars Reviewed December 29, 2015 via mobile

Very nice clean rooms and with a great online price. Angie did a great job of checking me in quickly. Had a wonderful dinner at nearby Nick's Steak & Seafood restaurant that was a short walk from the motel. Location was easy to find & only about 1 mile from the I278 turn-about on William Hilton Pkwy.

Helpful?
Thank Sharon E
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. We hope you can come back and visit us again! Happy New Year and thanks for the feedback, we truly appreciate it. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 26, 2015 via mobile

I didn't like this place at all! The bathroom sucks! The bathtub was all rusty and a only a few inches high! The sink is for a midget! Kitchen might as well not have one ! Not even a blender or cheese grater! Or wine opener ! I would never stay here again Needs a total renovation!

Helpful?
1 Thank Gabriele R
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. I am sorry to hear about your experience. We pride in offering all the kitchen basic amenities in the room, and we do have some extra special items that can be requested via phone. Thank you for the feedback, we... More 

Folly Beach, South Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 20, 2015

If you didn't check out of your stay with a "THIS HAS BEEN THEE BEST HOTEL EXPERIENCE IN MY LIFE" then you didn't stay at PARK LANE INN & HOTEL This was my 3rd stay and there shall be more. Everything was perfect. Yes, I know that is difficult to believe. I have stayed in the former Ritz in Aspen,... More 

Helpful?
1 Thank IModelforArtists
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. Our staff takes pride in their job and we are thrilled to hear you enjoyed visiting us. Justin is one of our best assets... More 

Palmetto, Georgia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 29, 2015 via mobile

We stayed at the Park Lane Hotel. It was in a great location and in walking distance to a few restaurants. There were no issues with the rooms and they both were equipped with full kitchens. One room had a fire place. The island was nice, however there are no street lights so at night, if you don't where you... More 

Helpful?
1 Thank Monica J
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. We hope you can come back and visit us again! Thanks for the feedback, we truly appreciate it. More 

Wayland, Massachusetts
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 29, 2015

We got a deal - stay here inexpensively, listesten to a time share pitch, and enjoy Hilton Head. You get what you pay for - we got a tired hotel that needs touching up, and offers little, other than an acceptable sleeping room. The exercise room was small and limited. Breakfast was OK. The staff friendly enough. But Da Wife... More 

Helpful?
Thank ScooterM52
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear traveler: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed the friendliness of our staff. We will be making some changes and upgrades to our rooms and hope you can come back and visit us again! Thanks for the feedback, we truly... More 

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