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Park Lane Hotel and Suites

12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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Park Lane Hotel and Suites
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Park Lane Hotel and Suites
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426 reviews from our community

Traveler rating
    93
    147
    91
    53
    42
See reviews for
145
164
14
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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    (426)
  • Mar-May only
    (113)
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    (147)
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    (93)
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    (73)
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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Great location, but this hotel needs updating. The elevator had carvings etched in the walls....the room's fan started to rattle so bad in the middle of the night we had to shut it off. And this morning we checked out at 5:30am because the refrigerator rattled that we couldn't sleep! Besides that and the leaky toilet it was just ok.... More 

Was this review helpful? Yes
Akron, Ohio, USA
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a studio apartment. Everything was fine. Kitchen utilities were a little sparse but serviceable. Pool and hot tub were good. Breakfast every day was almost all carbs, but they did have Starbucks coffee was available. You need to drive to beach - which in April parking wasn't a problem, don't know what it would be like in high... More 

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Mathews, Virginia
Contributor
20 reviews 20 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at Park Lane over spring break. We enjoyed our stay. The staff was great and woked very hard to keep the facilities clean. The breakfast was good and replenished frequently. Those girls worked hard. Would return.

Was this review helpful? Yes
Baytown, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This resort is starting to show that maintenance is slipping. From the mild dew on the pool chairs to the rust in the bottom of the shower/tub, it is evident that management of this property is not paying close attention to the normal wear and tear items that should require constant attention. The rooms are very spacious which allows some... More 

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for your review. Let me assure you that we are aware of the pool chair condition and are only waiting for our brand new chairs, lounge chairs, umbrellas and tables to come in. I do hope you find time to come back and see how beautiful it will be very shortly. We are also aware of the tub... More 

Cottage Grove, Wisconsin
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 5 nights at the Park Lane Hotel and Suites and it suited us very well. We chose the lofted suite and it was a great lay out for my husband and our two teens - having two bathrooms was amazing!!. We did choose to go and buy a twin air mattress. That was well worth the $20 for... More 

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you so much for your review....it's a great way for all of us here to start our day! Next time you come the pool area will be even better! We are expecting all new patio furniture soon and our landscaping will be complete this week! Did you have a chance to see our new Horseshoe area? We have new... More 

PEI
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is great, close to the beach and biking/walking trails. The room was great, kitchen was well stocked for for average, on the go cooking. Room was a good size with plenty of room for sitting. Front desk staff was very, very friendly and helpful. It was wonderful to find a pet friendly hotel with a great outdoors space... More 

Was this review helpful? Yes 2
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Your positive feedback is very much appreciated. The Park Lane truly enjoys our four legged guests, so much so that we now offer a free pet goody bag at check-in. We hope to see you and "fido" soon! More 

Toronto, Canada
Top Contributor
87 reviews 87 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Good: Fridge, stove, dishwasher in the room & small balcony. Location is fine. Bad: Appliances are too big for short stays and take too much room space. Only 4 settings of dishes & cutlery, way too little to fill the very noisy dishwasher which you would not like to turn on after dinner and prior to going to bed. Bad... More 

Was this review helpful? Yes 2
Murrells Inlet, South Carolina
1 review
4 of 5 stars Reviewed March 10, 2015

I have a handicapped son and wanted to make sure the bathroom for standard room was wide enough for my son's wheelchair (prior to coming) so I called the hotel prior to the visit The lady who answered the phone did not know and was trying to hurry my call. I insisted that I would like to speak with someone... More 

Was this review helpful? Yes
Thomasville, North Carolina
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 7, 2015

House keeping, check in, and check out were fine. Free breakfast was full of carbs and had no protein options. The rooms, 113, had no view. The kitchen was clean and stocked with supplies. It was too cold for the outdoor pool during my stay.

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for taking the time to review your stay. We do not offer a hot breakfast so offering protein options is not likely to happen. We do however offer low calorie yogurts, wheat toast and bagels and fresh fruit and juices. You are absolutely right about it being to cold to use the outdoor pool but we did find... More 

Ann Arbor, Michigan
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stayed here the first week of March and loved it. Let me count the ways: 1. Pet friendly. They don't stick you in the most dilapidated room if you're traveling with a pet either :) 2. Very clean and welcoming 3. Room was amazing. Downstairs has full kitchen, full bath, living/dining and fireplace, upstairs is a "loft" with the bed,... More 

Was this review helpful? Yes 2
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

The Park Lane loves our 4 legged friends! There is plenty of green space for them to explore and sniff without getting in trouble. If your furry kids are looking for a long walk we are just steps aways from the over 50 miles of bike/walking paths! Hurry back! More 

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