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Park Lane Hotel and Suites

3.0 of 5 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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Park Lane Hotel and Suites
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Park Lane Hotel and Suites
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400 reviews from our community

Traveler rating
    90
    133
    86
    50
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Georgia,USA
Contributor
18 reviews 18 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in to Park Lane Hotel and Suites for a 3 day trip at Hilton Head Nov 6th - We were greeted by a not so friendly nor helpful front desk reservationist - He was still watching TV when we arrived , so maybe we interrupted his program.... who knows right.?? The room was clean and comfortable- It had all... More

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for your review. I was disturbed to hear of your "not so friendly" greeting and because you gave your check-in date was able to determine the employee that checked you in. I sincerely apologize for his behavior. I did forward your review to his supervisor and am assured that the situation will not happen again. Glad to hear you... More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Kudos to the housekeepers and maintenance folks for their efforts in keeping up this dated hotel. Fortunately, we only planned on staying one night. Bathroom VERY small, with low ceiling...sink in corner...mirror to the right...you get the picture. Highlight: quality towels! Good location on Hilton Head Island.

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for taking the time to review your stay with us. I will definitely pass on the kudos to our housekeeping and maintenance staff...they do a great job!. I agree with you regarding the bathroom size....however to gain the full size kitchen the space unfortunately came from the bathroom space. Next time you are here try a Queen Loft which... More

Levittown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

WOW! GREAT, comfortable, clean, & PERFECT amount of space for my hubby & myself for what we needed. We had a Loft w/2 bathrooms & pullout sofa bed! Front desk staff (I regret I did not get her name) was VERY friendly! FREE Continental breakfast was PERFECT! Breakfast area was clean, food was plentiful, coffee was great! Room was VERY... More

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for your detailed and complimentary review. We appreciate your notice of our clean rooms being in the cleaning business for so many years. Our staff in all departments continue to offer our guests the best experience during their stay with us. I also agree with you that the Park Lane is the best value on the Island. Hope... More

Greenville, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Was a promotion we got by Internet and was 3 days and 2 nights for $99 and gift cards ($50) and the suite was clean, just need a little more maintaining like paint the doors (bathroom), a dog was barking I think they leave alone in the bedroom and was annoying, the breakfast is continental and is not decaf coffee... More

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for taking the time to review your recent stay. I apologize for the barking dog but please remember should that happen again during a stay with us please contact the front desk to remedy the situation. We love our furry friends but they must also adhere to our pet regulations. As a side note there is a Starbucks coffee... More

Asheville NC
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We usually stay with Park Lane when we visit Hilton Head. Centrally located to the shopping, wonderful restaurants, and the beach. Great off-major street location, plenty of walking paths and biking trails. Dog-friendly too! TENNIS COURTS AND A NICE PLAYGROUND as well as a pool and hot tub. A nice restaurant just steps away,too. Staff is a great help with... More

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

I could not have said it better myself. You like most of our guests really enjoy our location away from the hustle and bustle of the beach area! Great to hear that our staff continues to do what is ever necessary to make your stay enjoyable. Don't stay away too long! More

st.louis, mo
Contributor
17 reviews 17 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very ordinary hotel with in need of updates. However the room was comfortable sized with a full kitchen. They need to change the beds it is very used and not comfortable to sleep in. Hotel is far from the beach you have to drive to the beach not walk. Lots of shops around for the shoppers.

Was this review helpful? Yes
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thank you for your review. I'm sorry you did not find our beds comfortable. The beach is 2 miles away however many of our guests do walk or ride their bikes on the bike path. If you are driving I am happy to say there is always great parking at the beach! We hope to see you again! More

Greenville, South Carolina
Top Contributor
58 reviews 58 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 30, 2014

We stayed for 1 night recently. The room was clean and large (includes a small Kitchen). Bed was comfortable and the Hotel is located in good area --close to shopping/restaurants and app 2 miles to the beach. Staff was friendly and helpful. Free breakfast was just OK. The price of this Hotel is very reasonable at app $100. We will... More

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

So glad you enjoyed your stay with us. We hope you come back to Hilton Head soon! More

South Carolina, United States
Top Contributor
50 reviews 50 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 29, 2014

We had a room with an upstairs loft - very nice layout since we were traveling with our Dad. Was pleasantly surprised to have full bath upstairs was NOT pleasantly surprised to find roach in bathroom as we arrived. Overall the unit needs major cleaning!! Tracks on sliding glass door so bad had a really hard time opening and closing... More

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for taking the time to review the Park Lane Hotel & Suites. I do apologize for the Palmetto Bug discovered in the bathroom. We continuously work with our pest control vendors to maintain a palmetto bug free environment however they are indigenous to the low country and love the foliage surrounding the hotel. Please know that they are not... More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 26, 2014

when we made our reservation. I asked for a handicapped room called 1 month before and did not get a handicapped room. The bathrooms are so small that 2 adults can't be in the room at the same time. The shelves are a little longer than the size of a toothbrush. Extremely tight. No light in shower. If you have... More

Was this review helpful? Yes 2
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Your review is your opinion however I feel I must correct certain inaccuracies stated. The card in the room states that in our attempt to be more eco friendly should you not put your towels on the floor (indicating please exchange) your towels will not be replaced. That is an individual decision on the part of our guests. The breakfast... More

Summerville, Sc
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2014

Greeted promptly at the front desk by a very sweet lady. I asked what the best price was and advised her I had checked Expedia. I was given a very reasonable rate and the room was immaculate. Nice full kitchen not kitchenette, king sized bed with pull out sofa and a nice fireplace to boot. I will return to Park... More

Was this review helpful? Yes
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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
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Also Known As:
Park Lane Hilton Head

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