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Park Lane Hotel and Suites

3.0 of 5 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
#20 of 26 hotels in Hilton Head
389 Reviews 3.5 of 5 stars
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Park Lane Hotel and Suites
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Park Lane Hotel and Suites
  • Overview
  • Reviews (389)
  • Photos (94)
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  • Amenities
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  • Room tips (90)
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389 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Hilton Head as a destination is a get place to venture off from a R&R vacation. Working in the hospitality, travel and tourism industry I understand the importance of aligning a great destination with a great hotel. I work for a 5 star travel collection.That being I don't always wish to stay at 5 stars on vacation, there are a... More

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The staff at the Park Lane are very pleasant but the hotel is old, run down, and not real clean. They have what we call southern roaches. They are two inches long. The door to our bathroom was rotted for the bottom two inches.

Was this review helpful? Yes
Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Let's start with the good. Full kitchen, free internet, loft style, nice staff, early check in. Now the bad. Out of date decor, breaking foundation which leads to half done repair attempts, stain comforter inside, a sinking couch and hope you like bugs like spiders and roaches (and being from the south I know the difference from a roach and... More

Was this review helpful? Yes 2
Terrebonne, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel for 3 nights. First , the room looks great. This is loft with a bedroom on the upper level. It was very quiet even if the hotel was full booked. But the were towels missing. They corrected the situation in a few minutes. And a first palmetto bug was found upstair....another one the second... More

Was this review helpful? Yes 2
hickory
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our 2nd stay at Park Lane was very good. Unit (living area with loft) was clean with no repairs to anything needed or NO bugs as mentioned in other reviews. Bathrooms are small but that's ok. Bed was extremely comfortable. Quiet even though there is a gap beneath the door. Supplies and kitchen is adequate, Continental breakfast has many offerings... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a wonderful stay at Park Lane Hotel. It was nice having a kitchenette in our room, two queens and a sitting area. I am a pool person so I enjoyed sitting by the pool area. We love to ride bikes so it was very convenient to access the trails and take a ride. The personnel was very accommodating... More

Was this review helpful? Yes 2
Gatlinburg, Tennessee
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean hotel with a full kitchen. The beds were comfortable, the shower had lots of hot water and plenty of pressure! The pool area was awesome...plenty of lounge chairs and tables. The cabana was wonderful to sit under and relax as the children swam the afternoon away. The staff was friendly except for the front desk clerks. Overall, a... More

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alpharetta
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I took our grandkids to the beach and booked with Park Lane again. We had a pleasant stay last time, so were looking forward to staying on the property with them. The room was spacious - plenty big for the 4 of us. They are small so it gave us PLENTY of room with the pullout and... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We changed to this hotel after a disaster at Comfort Inn. Park Lane employees were beyond accommodating, the loft was perfect for myself, husband and 2 children. Beds were comfy, staff was great, pool time was a blast. I did not see any bugs like some reviews say- and I looked! Starbucks coffee was a nice surprise!

Was this review helpful? Yes 1
Yonkers, New York
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was nervous about coming here because of the negative reviews. I just checked in. B building ... bi level suite. Its gorgeous. Just like the photos and very clean. There is a thermostat that you can adjust to your liking... which i just did and its nice and cool and vents working both upstairs and down. The bathrooms (2) are... More

Was this review helpful? Yes 2
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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Lane Hotel and Suites 3*
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Also Known As:
Park Lane Hilton Head

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Official Description (provided by the hotel)
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
Number of rooms
156

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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