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Park Lane Hotel and Suites

3.0 of 5 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
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Park Lane Hotel and Suites
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Park Lane Hotel and Suites
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394 reviews from our community

Traveler rating
    89
    130
    85
    49
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenville, South Carolina
Top Contributor
56 reviews 56 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for 1 night recently. The room was clean and large (includes a small Kitchen). Bed was comfortable and the Hotel is located in good area --close to shopping/restaurants and app 2 miles to the beach. Staff was friendly and helpful. Free breakfast was just OK. The price of this Hotel is very reasonable at app $100. We will... More

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

So glad you enjoyed your stay with us. We hope you come back to Hilton Head soon! More

South Carolina, United States
Top Contributor
50 reviews 50 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a room with an upstairs loft - very nice layout since we were traveling with our Dad. Was pleasantly surprised to have full bath upstairs was NOT pleasantly surprised to find roach in bathroom as we arrived. Overall the unit needs major cleaning!! Tracks on sliding glass door so bad had a really hard time opening and closing... More

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12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Thanks for taking the time to review the Park Lane Hotel & Suites. I do apologize for the Palmetto Bug discovered in the bathroom. We continuously work with our pest control vendors to maintain a palmetto bug free environment however they are indigenous to the low country and love the foliage surrounding the hotel. Please know that they are not... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

when we made our reservation. I asked for a handicapped room called 1 month before and did not get a handicapped room. The bathrooms are so small that 2 adults can't be in the room at the same time. The shelves are a little longer than the size of a toothbrush. Extremely tight. No light in shower. If you have... More

Was this review helpful? Yes 1
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review

Your review is your opinion however I feel I must correct certain inaccuracies stated. The card in the room states that in our attempt to be more eco friendly should you not put your towels on the floor (indicating please exchange) your towels will not be replaced. That is an individual decision on the part of our guests. The breakfast... More

Summerville, Sc
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2014

Greeted promptly at the front desk by a very sweet lady. I asked what the best price was and advised her I had checked Expedia. I was given a very reasonable rate and the room was immaculate. Nice full kitchen not kitchenette, king sized bed with pull out sofa and a nice fireplace to boot. I will return to Park... More

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Rock Hill, South Carolina
Top Contributor
147 reviews 147 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 7, 2014

Nice hotel. Lots of trees in parking area. We have stayed here 4 times before. Large rooms. Clean and comfortable. Ask for room that does not face parking lot for a view of the woods. We stayed and extra night just because we could. They will call and ask if you want to listen to some kind of time share... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 31, 2014 via mobile

Hilton Head as a destination is a get place to venture off from a R&R vacation. Working in the hospitality, travel and tourism industry I understand the importance of aligning a great destination with a great hotel. I work for a 5 star travel collection.That being I don't always wish to stay at 5 stars on vacation, there are a... More

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 30, 2014

The staff at the Park Lane are very pleasant but the hotel is old, run down, and not real clean. They have what we call southern roaches. They are two inches long. The door to our bathroom was rotted for the bottom two inches.

Was this review helpful? Yes 2
Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 27, 2014

Let's start with the good. Full kitchen, free internet, loft style, nice staff, early check in. Now the bad. Out of date decor, breaking foundation which leads to half done repair attempts, stain comforter inside, a sinking couch and hope you like bugs like spiders and roaches (and being from the south I know the difference from a roach and... More

Was this review helpful? Yes 2
Terrebonne, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 24, 2014

I recently stayed at this hotel for 3 nights. First , the room looks great. This is loft with a bedroom on the upper level. It was very quiet even if the hotel was full booked. But the were towels missing. They corrected the situation in a few minutes. And a first palmetto bug was found upstair....another one the second... More

Was this review helpful? Yes 2
hickory
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 13, 2014

Our 2nd stay at Park Lane was very good. Unit (living area with loft) was clean with no repairs to anything needed or NO bugs as mentioned in other reviews. Bathrooms are small but that's ok. Bed was extremely comfortable. Quiet even though there is a gap beneath the door. Supplies and kitchen is adequate, Continental breakfast has many offerings... More

Was this review helpful? Yes 4
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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
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Also Known As:
Park Lane Hilton Head

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