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The Westin Hilton Head Island Resort & Spa

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2 Grasslawn Avenue, Hilton Head, SC 29928
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4th Night Free & Credit
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1 room 1 adult
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The Westin Hilton Head Island Resort & Spa
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1,042 Reviews from our TripAdvisor Community

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New York
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I had to travel to Hilton Head Island for a funeral and planned to spend one night at the Westin. My flight home was cancelled and I needed to return to the Westin with my family. Christina took such good care of us when she heard our situation. The hotel is beautiful but the way we were treated by Christina... More 

Helpful?
Thank suegrape
Lexington, Kentucky
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

January in Hilton Head always means inconsistency. Spotty Weather, Iffy Golf, and sometimes lackluster service. Not the case at the Westin Hilton Head Resort. I have stayed here 3 times now while attending conferences and it is very consistent with provided great service at a reasonable rate for nice clean rooms on the beach. I highly recommend to winter even... More 

Helpful?
1 Thank Lex H
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We decided to get away to get some sun and relax after the death of my children's father. This was truly the perfect place. We had excellent accommodations overlooking the pool and ocean. Beautiful room and used a cabana every day. We got to know the staff immediately and they were gracious. The restaurants were great as was room service... More 

Helpful?
1 Thank Anita B
West Columbia, South Carolina
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful Resort ! Stayed here one night a great experience in Southern Hospitality...Westinality! From Christina at the front desk, who did an amazing job of upgrades and amenities, to Linda who welcomed us into her home, the restaurant, they made us feel like family. Everything you could want in an oceanfront resort, great pools, workout facilities and location. Wonderful room... More 

Helpful?
1 Thank DArdofSC
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing The Westin is a wonderful oceanfront resort. It was great to know you enjoyed a comfortable guest room/signature Heavenly Bed, great pools, Westin Workout, and dining in the Carolina Room. We appreciate your comments that the staff provided personal and instinctive southern hospitality. We look forward to welcoming you back soon for another renewing stay. -... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This was perhaps the single most disappointing and unpleasant hotel stay ever. Upon arrival, there was NO restaurant serving food except for a full dinner. The bar was open as there was a wedding on premises and was serving popcorn. The spa was closed. Dinner that nite in the Carolina room was inedible. Room service was working. We had a... More 

Helpful?
2 Thank Michele M
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. We apologize for any inconvenience you faced during your stay. During the New Year’s Eve weekend, we had 4 dining outlets available. The Carolina Room was available for dinner, including special entrees, and we are very sorry the dining experience did not meet your expectations. We typically receive... More 

Savannah, Georgia
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

The entire hotel has been renovated since my last visit and the decor is amazing. The rooms are beautifully decorated in natural materials and the bathroom really feels like a personal health spa. Great views throughout and very reasonably priced (winter prices) for the accommodations and the service offering. Nice coffee, breakfast and lunch spot in the lobby with plenty... More 

Helpful?
1 Thank flemish01
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing wonderful feedback on your relaxing stay at The Westin. Delighted you appreciated our recently renovated resort and the amazing coastal chic décor. I am glad you experienced great ocean views and also that you enjoyed breakfast/lunch at Ingredients. We appreciate your comment that you received great customer service as our staff strives to ensure all guests... More 

Marysville, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Check in was great and hotel on the outside looked very nice. Pool areas are beautiful. The inside is a totally different experience. The wallpaper in the hallway was ripped,drapes pulled off the wall, and dirty carpet. At first glance our room seemed nice. Great view of the ocean. The major problem started when I went to bed. I awoke... More 

Helpful?
1 Thank dvcmom
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for taking the time to share the details of your recent stay at The Westin. It was nice to know you experienced a great check-in and that you also enjoyed a wonderful ocean view and the beautiful pool areas from your guest room. We sincerely apologize for the isolated situation you experienced and can assure you this does... More 

Sugar Land, Texas
Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

This is the hotel to choose for Hilton Head. Comfortable, clean rooms; gorgeous hotel with beach access; nice, large, on-site restaurant; helpful staff; close to lots of restaurants; huge, gorgeous pool and deck area; affordable as well

Helpful?
Thank techigurl
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you experienced a wonderful wedding weekend at The Westin recently. I was glad to know you enjoyed clean, comfortable guest rooms as well as the restaurant, great beach access, and our gorgeous pool area. We appreciate your comment that the staff was very helpful as they always strive to provide personal and instinctive service to our... More 

Ocala, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the minute we checked in, everyone was so accommodating. This resort gets an A+ as far as we are concerned. Right on the beach. A great restaurant for breakfast, excellent location. We had a wonderful three day stay.

Helpful?
Thank tbruno
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing that you loved your recent stay at The Westin. Delighted you enjoyed our excellent oceanfront location as well as a great breakfast in the Carolina Room. We appreciate your noting the staff was so accommodating as they strive to ensure all guests are well cared for and treated special. We look forward to welcoming you back... More 

Boston, Massachusetts
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been to Westins before but this one was a bit disappointing. The staff was really really nice. The bath tub stopper did not work and maintanence had to be called twice. The safe in the room was not working either and they didn't T come to fix it until we were on our last day.The beds were very... More 

Helpful?
Thank DJL_59
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you very much for taking the time to share your recent experience at The Westin. We appreciate your comment that the staff was very nice as they always strive to ensure our guests are well cared for and treated special. It was also nice to know the signature Heavenly beds were very comfortable and renewing. We do apologize for... More 

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