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All 26 Hilton Head hotels

The Westin Hilton Head Island Resort & Spa

4.0 of 5 Resort   |   2 Grasslawn Avenue, Hilton Head, SC 29928
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Ranked #5 of 26 Hotels in Hilton Head
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed today
jpf526 Harrisburg, Pennsylvania
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539 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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English first
Harrisburg, Pennsylvania
2 reviews
5 of 5 stars Reviewed today NEW

I took my husband away for his birthday and upon arrival the valets asked whose birthday it was and wished him a happy birthday. Upon arrival to the room which is spectacular since the renovation a birthday cake was waiting for him--delicious! Such personalized service..it was wonderful! The staff is very personable--john at the bar in Oceans is fabulous as... More

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Charlotte, North Carolina, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was lucky enough to join 7 girlfriends for a quick weekend here. We had wonderful service, beautiful rooms and the nicest pool waiter (Jamal). I can't wait to return with my family. I love that the hotel has lots of healthy options. Great choices for breakfast, a gym and a beautiful beach perfect for the yoga class or a... More

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Ohio
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was a guest at the Ocean Palms condos, which has full privileges with the Westin. Which means I did not stay in the Weston, but used everything else, just not the rooms. Having said that, everything else was very nice! The pool area, pool grill/bar, lounging area, access to the beach, exercise room, the coffee shop in the lobby... More

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A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

The resort is beautiful, check in was easy and Kristyn was lovely. However The bug problem at night is unlike anything I've ever seen. Thankfully I have yet to see one inside, and hopefully won't! Something needs to be done, because other than that the resort would be perfect.

Was this review helpful? Yes 2
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing that The Westin is a beautiful resort. I was glad to know that you experienced an easy check-in and that Kristyn provided personal and instinctive service. Hilton Head Island has a sub-tropcial climate and very healthy eco-system, and with our hot ahd humid summer weather, some pests thrive in our island environment. However, we do contract... More

West Palm Beach, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from 2 day stay at Westin Hilton Head. I am an SPG platinum member and I stay at a Westin whenever possible. Other than the valet, the service at this hotel did not come close to meeting our expectations. In fact, service from the hotel was nearly non existent. Check in took a very... More

Was this review helpful? Yes 1
Traverse City, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We spent 3 days at this place. We rented bikes and found them in such disrepair we actually had to call them while we were out on a ride and wasn't able to ride it back. And on the way back one of the employees almost ran me over with their car as he was leaving and had pulled out... More

Was this review helpful? Yes 2
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin. It is always our intent for our guests to leave our resort feeling better than when they arrived, and I was disappointed that your stay was not renewing and relaxing; especially since we usually receive the highest accolades from guests who stay in our luxurious Port Royal Suite. We... More

Contributor
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very nice hotel. Very close to beach. Many nice pools. Outdoor bar. Great food. Huge rooms with very comfy beds and pillows and fab shower. Here on business. Only complaint slight musty smell second floor...also watch out for "palmetto bugs" after dark .....

Was this review helpful? Yes 2
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing that The Westin is a very nice beachfront resort. Delighted that you enjoyed the pools, outdoor bar, great food, as well as our comfortable guest rooms with signature Heavenly Bed. Hilton Head Island has a sub-tropical climate and very healthy eco-system, and with our hot and humid weather, some pests thrive in our island environment. However,... More

charlotte, North Carolina
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I planned a trip to Hilton Head for 4 nights at the Westin for our 24th wedding anniversary. The following is an honest opinion as to what they are doing well and where the opportunities lie. The Good: 1.The service. They truly have a staff of very caring and friendly employees. From the initial check in and... More

Was this review helpful? Yes 4
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing that you chose to stay at The Westin for your 24th wedding anniversary celebration – congratulations. We appreciate your comment that the staff was consistently very caring, friendly, and that you received excellent service throughout the resort as they always strive to provide personal and instinctive service to each guest. Delighted to know that you enjoyed... More

Atlanta, Georgia
Contributor
20 reviews 20 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first visit to Hilton Head and the first night we stayed at the Westin Hilton Head. I'm so happy we did. The hotel was sold out the rest of the weekend and now I know why. This place is heavenly. It's right on the beach, the hotel is extremely well maintained and looks brand new. The rooms... More

Was this review helpful? Yes 1
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing that The Westin provided a heavenly experience for you as a first-time guest. Delighted that you enjoyed our beachfront location and pool views as well as our recently renovated coastal chic facility. We appreciate your noting the staff was very friendly and helpful as they always strive to provide personal and instinctive service to each guest.... More

Miami Beach, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have been staying here since the early 90's. From the time you check in to the time you check out your stay will be nothing short of fabulous! The service is like that from a bygone era. Katie, front desk manager is the best of the best. She makes you feel like you have known her... More

Was this review helpful? Yes 3
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing, as a valued repeat guest and discriminating world traveller, that you had a fabulous stay at The Westin. I was delighted to know you experienced personal and instinctive service from our staff; especially Katie ensuring you were well cared for. We look forward to welcoming you back soon for another renewing escape. - Jeff Waddell, Director... More

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Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa

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