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The Westin Hilton Head Island Resort & Spa

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2 Grasslawn Avenue, Hilton Head, SC 29928
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The Westin Hilton Head Island Resort & Spa
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The Westin Hilton Head Island Resort & Spa
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712 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
52 reviews 52 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

Staying here will help provide a most memorable experience on the island. It is maintained well, has been kept in quality updates and is in a great location. We enjoyed our stay there, and any other time we are on the island, we go by and enjoy some activity at the Westin. Great personnel, great service,

Was this review helpful? Yes
Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This hotel was probably built in the 60s and though it has been somewhat remodeled, it doesn't meet todays expectations for a hotel. Prime example is the internet which is about as fast as dial up. The hotel supposedly offers an upgraded Internet option, but to select that means that the internet has to work, which it didn't for me.... More 

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Sunrise, Florida
Top Contributor
66 reviews 66 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Although I was only here for one night, I found the hotel to be very clean as was the room. My view was awesome looking over the pool and beach area. I didn't get a chance to experience either one, but the people who did looked like they were having a grand time. The people are friendly and helpful. There... More 

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Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. It was great to hear that you felt the entire resort was very clean, and that you enjoyed the awesome pool and beach view from your guest room. Delighted that you enjoyed Ingredients with the availability of Starbucks products, and also our View 32 bar with specialty drink... More 

Colorado
Top Contributor
54 reviews 54 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My room was very comfortable and nicely appointed. We had a conference this week at the Westin and they took such good are of us. The gym is awesome and the pool area is beautiful. I really enjoyed my stay! My only feedback is the gym needs a TV or music and they could use a bar near the lobby.... More 

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Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin to attend a conference. We appreciated knowing that your group was well cared for, our pool area was beautiful, and that you really enjoyed your stay. Our standard is to have music playing in the Westin Workout at all times, and I am sorry music was not playing... More 

Chicago, Illinois
Top Contributor
187 reviews 187 reviews
77 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here two nights over Easter weekend and had a marvelous time. The room seemed to have been upgraded recently and was clean. The pools were fund and the scenery just can't be beat. We found the staff to be helpful and friendly. We did not give this place 5 stars because the pool and hot tub could have... More 

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Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback that you had a relaxing stay at The Westin over the Easter holiday weekend. It was great to know you had a marvelous time and enjoyed the upgraded guest room, fun swimming pools, and our awesome beachfront scenery. Please know that our pools are professionally maintained and chemicals balanced throughout the day to ensure the... More 

Ft Walton Beach FL
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Company meeting on Hilton Head earlier this month, the organizer chose The Westin. I was pretty pumped as usually Westin delivers, this stay was just "meh". Grounds are attractive and lush, but you can see immediately this is an older property. Pulled up to the valet, by the time the attendant came out we'd already unloaded the trunk, so we... More 

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Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin for a company meeting. It was great to read your comments that our resort grounds were lush and attractive and that your guest room and bathroom were nicely finished. Our resort recently had a 30 million dollar renovation, and most guests share very favorable comments on the new furniture... More 

Ann Arbor
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I haven't done too many reviews, but I use TripAdvisor a lot to research places that I travel to. This is our third Spring Break to Hilton Head, but first time at the Westin. Location - it's in a good spot close to other good restaurants and shopping, and parking was fine. The main advantage is it's right on the... More 

Was this review helpful? Yes
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback as a first-time guest at The Westin. It was great to know you enjoyed our fantastic beachfront location, modern and updated guest rooms and facility, and our awesome pool area. We appreciate your sharing that Melanie went the extra mile to assist your daughter and sent a "surprise & delight" with the sincere wishes that... More 

Sylvania, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The westin was fabulous! We have stayed at several places during our many visits to hilton head and always had issues with bugs! Watching 3 palmetto bugs crawl under your condo door and then go hide in the laundry room was a nightmare! Westin obviously went through many measures to keep their resort as bug free as possible....which made my... More 

Was this review helpful? Yes 1
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing that The Westin is a fabulous beachfront property that met all your expectations. I was glad to know you had a perfect vacation enjoying the pool area and our awesome beach. We appreciate your comment that the staff was beyond friendly as they always strive to provide personal and instinctive service to each guest. We certainly... More 

McLean, Virginia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I just returned from four nights at the Westin Hilton Head (April 1st through the 5th), and I can't say enough, how much we enjoyed our stay. The resort is situated at the end of a drive through Port Royal Plantation, and the approach itself is simply wonderful -- you drive through beautiful manicured landscape, with lovely... More 

Was this review helpful? Yes 3
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing, as one of our valued SPG Gold Members, that The Westin is a perfect lowcountry resort for a relaxing spring break. We appreciate the feedback on your guest room being nice and comfortable, the beach being wonoderful, and that you enjoyed being renewed at our signature Heavenly Spa. We also appreciated your comments that the SPG... More 

Georgia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

when almost everything is great; view, room, food service, cleanliness, staff..you expect even the wifi to be great. Some of us have to get work done and 3 meg download for "free" wifi is a reminder of dial up modem days. Wifi is like water and electricity, a utility. Can you imagine water pressure based on how much you pay?... More 

Was this review helpful? Yes 2
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin. I was delighted to know you enjoyed our great ocean/beach views, your clean guest room, food service and our staff. I was disappointed that the basic wifi option did not meet your needs as the 3MB is recommended for e-mail and light web browsing for up to 3 devices.... More 

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