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All 41 Hilton Head hotels »

The Westin Hilton Head Island Resort & Spa

4.0 of 5
2 Grasslawn Avenue, Hilton Head, SC 29928
Hotel amenities
The Westin Hilton Head Island Resort & Spa
Ranked #20 of 41 hotels in Hilton Head
3.5 of 5 stars 726 Reviews
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726 reviews from our community

Traveler rating
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    232
    150
    84
    51
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Families
212
 
Couples
242
 
Solo
19
 
Business
94
 
What travelers say
  • Pool area(30)
  • Ocean views(14)
  • Heavenly beds(14)
  • Great time(8)
  • Breakfast buffet(8)
Date Rating
Canton, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 28, 2012 NEW

"Partial ocean view" room (5021) - is TERRIBLE!! Walked into the room which is on an angle and you can't see outside at all from the main part of the room and it's very dark. And stepping out onto the balcony, all you could see was a wall of trees! Solid (except for the trash bin with rotten oranges on... More

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Blanco Texas
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 25, 2012 NEW
1
person found this review helpful

Hilton Head Island is a great place to stay by the ocean. While the Westin Hilton Head is right on the beach and had a wonderful view, that's pretty much the only thing outstanding about this hotel. We were there the first weekend in April. The room was nothing special, the pool was being renovated; lots of noise and inconvenience.... More

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4 of 5 stars Reviewed May 24, 2012 NEW

We had a great time on our vacation at the Westin. We booked this hotel on hotwire for $76 which was a great deal. If I were paying full price I would be a little disappointed. The location was awesome and the beach and pool areas were perfect. The staff was also top notch. They were prompt, knowledgeable, and courteous... More

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Stamford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 24, 2012 NEW

My husband & I stayed here for 3 nights on vacation May 19-22. The Staff, especially the Porters/Valets; Front Desk; & Housekeeping were the nicest group of people I've met in a LONG time. They went out of their way to make you feel special. The outside facilities were gorgeous although the big pool was freezing. All pools were open.... More

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Greenville, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2012

We checked in for a wedding. We were upgraded to an oceanfront room, which was clean but not tip top clean. For example, there was some grunge on the ceiling in one spot. The bed was made up fine, but not crisply--the sheets were not properly tucked in and you could see the box spring in one place. Maybe the... More

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hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
May 23, 2012

Thank you for sharing your perspective of your recent visit to The Westin. We appreciate your noting that you were upgraded to an ocean front room, and also that the staff and concierge were extremely helpful and polite during your visit as they strive to provide personal and instinctive service to each guest. We are sorry for the inconveniences you... More

cincinnati
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2012

When planning to head back to Hilton Head this year, we decided to book again at this resort we stayed at before. The BEST part of the hotel for my family of 5 with 3 small children (7,4,1) is the multiple pools. The fact that it has 3 pools made it one of only a few hotels on the island... More

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hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
May 22, 2012

Thank you for sharing your perspective of your recent visit to The Westin. We were glad to know that our 3 swimming pools are a favorite of your family. We have recently completed upgrading and transforming our large pool and courtyard decking for our guests to enjoy. We were delighted that your chicldren enjoyed the kids activities and that you... More

Los Angeles, California
Senior Contributor
28 reviews 28 reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 20, 2012
1
person found this review helpful

Overall: I was concerned reading the reviews that the facilities would be in poor condition, but perhaps the reviews set my expectations so low that I was pleasantly surprised (although this was a business meeting so I couldn’t change my location). Granted that this place wasn’t in top notch condition, but wasn’t totally falling apart. There were some issues/challenges, such... More

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hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
May 22, 2012

Thank you for your feedback on your recent visit to The Westin. It is nice to know that you experienced good customer service as our staff always strives to provide personal and instinctive service. Please accept our apologies for the inconveniences you noted with internet service, the remote, and noise issues which we are reviewing further. Regarding cell phone service,... More

Philadelphia, PA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed May 18, 2012

Read reviews before we left and per managements responses to previous reviewers complaints about pool decking renovation, it seemed like construction would be finished by our arrival. No, it was not and still wasn't completed when we left. This inconvenience wasn't the only problem with the hotel. Other reviewers complained about tired decor etc. Couldn't agree more but knew renovation... More

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hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
May 22, 2012

Thank you for providing feedback about your recent stay at The Westin. We were disappointed also that some unavoidable delays occurred with our large pool renovation and brand new courtyard decking. However, those projects are now completed, and the entire courtyard has been enhanced prior to our busy summer season for our guests to enjoy. We will start a complete,... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 17, 2012

We go here every year. Great spa! Great location. In the off season, the breakfast buffet is not available, but it's not crowded & the staff are really extra helpful! More

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hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
May 23, 2012

Thank you for sharing your feedback. As a repeat customer, your insight is certainly valued and appreciated. We are glad to know that you feel this is a great location with a great Heavenly Spa. Your comments on our staff are most appreciated as they strive to provide personal and instinctive service at all times to every guest. We look... More

Athens, GA
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 17, 2012

Attended a convention recently and stayed 4 nights. Food was expensive. Had to walk a mile to our room. Rugs in hall badly water damaged. The worst part was the temperature in the hotel. We finally turned off the room thermostat and put a towel at the bottom of the door to keep out the icy cold air from the... More

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hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
May 18, 2012

Thank you for sharing your feedback about your recent stay. We were disappointed that you found our staff to be indifferent as all staff strive to provide personal and instinctive service to guests at all times. We are very sorry you did not have that experience. We appreciate your feedback on the temperature issues you experienced, and we did not... More

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Additional Information about The Westin Hilton Head Island Resort & Spa

  • Westin Hilton Head
Address: 2 Grasslawn Avenue, Hilton Head, SC 29928
Price Range: $$$

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The Westin Hilton Head Island Resort & Spa
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