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The Westin Hilton Head Island Resort & Spa

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2 Grasslawn Avenue, Hilton Head, SC 29928
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The Westin Hilton Head Island Resort & Spa
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1,044 Reviews from our TripAdvisor Community

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cleveland, United States
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel for work a spend over nights each yer in many different hotels across the nation, and The Westin Hilton Head Island is absolutely the finest hotel property I stay at. Exceptionally clean rooms and common areas...a truly gracious and helpful staff...and a location right on the pristine beach of Hilton Head, this property offers a wonderful stay on... More 

Helpful?
1 Thank CLEken
Hilton Head, South Carolina, USA
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel treated us like royalty. Although the place was fairly empty, we were still able to enjoy the food & great service as Westin is known for. Our room was clean. Food was delicious. And service was top notch. We were celebrating my husbands birthday & the lovely front desk agent provided us with comp drinks to enjoy. Then... More 

Helpful?
1 Thank Jill D
New York
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I had to travel to Hilton Head Island for a funeral and planned to spend one night at the Westin. My flight home was cancelled and I needed to return to the Westin with my family. Christina took such good care of us when she heard our situation. The hotel is beautiful but the way we were treated by Christina... More 

Helpful?
2 Thank suegrape
Lexington, Kentucky
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

January in Hilton Head always means inconsistency. Spotty Weather, Iffy Golf, and sometimes lackluster service. Not the case at the Westin Hilton Head Resort. I have stayed here 3 times now while attending conferences and it is very consistent with provided great service at a reasonable rate for nice clean rooms on the beach. I highly recommend to winter even... More 

Helpful?
2 Thank Lex H
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback, as a valued repeat guest, on your recent stay at The Westin. It is great to know you enjoy the nice, clean oceanview guest rooms as well as numerous resort amenities and activities. We appreciate your comments that the staff is fantastic and friendly as they always strive to ensure our guests are well cared... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We decided to get away to get some sun and relax after the death of my children's father. This was truly the perfect place. We had excellent accommodations overlooking the pool and ocean. Beautiful room and used a cabana every day. We got to know the staff immediately and they were gracious. The restaurants were great as was room service... More 

Helpful?
1 Thank Anita B
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your family’s stay at The Westin. It was great to know you enjoyed excellent accommodations, awesome beach, pools/cabanas, as well as our great restaurants. We appreciate your comments that our staff was very gracious as they strive to provide personal and instinctive service to each guest. With empathy for the difficult time your family... More 

West Columbia, South Carolina
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful Resort ! Stayed here one night a great experience in Southern Hospitality...Westinality! From Christina at the front desk, who did an amazing job of upgrades and amenities, to Linda who welcomed us into her home, the restaurant, they made us feel like family. Everything you could want in an oceanfront resort, great pools, workout facilities and location. Wonderful room... More 

Helpful?
2 Thank DArdofSC
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing The Westin is a wonderful oceanfront resort. It was great to know you enjoyed a comfortable guest room/signature Heavenly Bed, great pools, Westin Workout, and dining in the Carolina Room. We appreciate your comments that the staff provided personal and instinctive southern hospitality. We look forward to welcoming you back soon for another renewing stay. -... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This was perhaps the single most disappointing and unpleasant hotel stay ever. Upon arrival, there was NO restaurant serving food except for a full dinner. The bar was open as there was a wedding on premises and was serving popcorn. The spa was closed. Dinner that nite in the Carolina room was inedible. Room service was working. We had a... More 

Helpful?
2 Thank Michele M
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. We apologize for any inconvenience you faced during your stay. During the New Year’s Eve weekend, we had 4 dining outlets available. The Carolina Room was available for dinner, including special entrees, and we are very sorry the dining experience did not meet your expectations. We typically receive... More 

Savannah, Georgia
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The entire hotel has been renovated since my last visit and the decor is amazing. The rooms are beautifully decorated in natural materials and the bathroom really feels like a personal health spa. Great views throughout and very reasonably priced (winter prices) for the accommodations and the service offering. Nice coffee, breakfast and lunch spot in the lobby with plenty... More 

Helpful?
1 Thank flemish01
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing wonderful feedback on your relaxing stay at The Westin. Delighted you appreciated our recently renovated resort and the amazing coastal chic décor. I am glad you experienced great ocean views and also that you enjoyed breakfast/lunch at Ingredients. We appreciate your comment that you received great customer service as our staff strives to ensure all guests... More 

Marysville, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Check in was great and hotel on the outside looked very nice. Pool areas are beautiful. The inside is a totally different experience. The wallpaper in the hallway was ripped,drapes pulled off the wall, and dirty carpet. At first glance our room seemed nice. Great view of the ocean. The major problem started when I went to bed. I awoke... More 

Helpful?
1 Thank dvcmom
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for taking the time to share the details of your recent stay at The Westin. It was nice to know you experienced a great check-in and that you also enjoyed a wonderful ocean view and the beautiful pool areas from your guest room. We sincerely apologize for the isolated situation you experienced and can assure you this does... More 

Sugar Land, Texas
Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

This is the hotel to choose for Hilton Head. Comfortable, clean rooms; gorgeous hotel with beach access; nice, large, on-site restaurant; helpful staff; close to lots of restaurants; huge, gorgeous pool and deck area; affordable as well

Helpful?
Thank techigurl
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you experienced a wonderful wedding weekend at The Westin recently. I was glad to know you enjoyed clean, comfortable guest rooms as well as the restaurant, great beach access, and our gorgeous pool area. We appreciate your comment that the staff was very helpful as they always strive to provide personal and instinctive service to our... More 

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