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Marriott Greenville

4.0 of 5 One Parkway East, Interstate 85 and Pelham Road, Greenville, SC 29615
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Certificate of Excellence 2014
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Marriott Greenville
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Marriott Greenville
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29 reviews from our community

Traveler rating
    12
    11
    5
    1
    0
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3
5
Solo
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14
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas, United States
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel to Greenville often for work and always stay at this hotel. It is right on the Main Street close to restaurants and the beautiful Falls park. Hotel service is friendly but not exceptional. The rooms have everything you need, but can sometimes smell a little musty. The gym is above average, but still a hotel gym. Good 'home... More

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Greenville, responded to this review

Thank you for staying at the Greenville Marriott once again and for sharing your wonderful review online. We continually strive to provide our guests the most memorable experience. I will share with my staff your wonderful feedback as they will be very happy to hear that their efforts are being noticed and continue to provide stellar service to our customers.... More

London, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this Hotel over a dozen times in the past several years and I have the same experience EVERY time...positive! Traveling to the BMW driving school, this is the hotel that BMW suggest and recommend you stay at while visiting the school and the hotel consistently delivers. The lobby is always spotless, the reception from the concierge,... More

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Greenville, responded to this review

Thank you for choosing the Greenville Marriott hotel for your stay once again. As a General Manager, there is nothing greater than to hear that a guest returns to our hotel because they love the staff and everything our hotel has to offer. I am very proud of my staff as they strive to go above and beyond to welcome... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Due to weather I had called and asked that they cancel only the first night since all flights were cancelled and please credit my room certificate. I was told no problem. Arrived to find they had accidently cancelled my reservation and not just the first night. Still waiting on the credit. Upon arrival the lobby looks nice, the restaurant looks... More

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Greenville, responded to this review

Dear Laura P, Thank you for your recent stay at the Greenville Marriott and writing about your experience. My staff and I were happy to know that your overall stay at our hotel while attending a wedding was a pleasant one. I would like to extend my sincere apologies for the inconveniences you faced. I will certainly share your comments... More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I was disappointed in our room. Housekeeping let me down. The linens on the bed were threadbare with holes. And if that wasn't enough there was no mattress pad. Because of the late hour I just put towels on top of the sheets. When I stay at Marriott I expect excellent quality and this visit was off the mark.

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Greenville, responded to this review

Thank you for your review and I am pleased to hear you enjoyed your overall stay at the Greenville Marriott. I am sorry that you had some service issues to your room. We aim to exceed your expectations and go above and beyond and I am so sorry that was not your experience.  I have shared your comments with the... More

Orangeburg, South Carolina, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my first and last stay at this Marriott. I was in Greenville on an assignment for my former employer, NBC News, for whom I now freelance. Staff at the check-in desk were not particularly friendly and I was assigned a room by the elevator. (I think the front desk should offer you that as an option to accept... More

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TheHotelGM, General Manager at Marriott Greenville, responded to this review

Dear Vivian G, Thank you for taking the time to review our hotel on TripAdvisor. Your feedback is extremely important in helping us identify problem areas. I thank you for your willingness to share. Please be assured that we will review our procedures for identifying and cleaning rooms, where guests have neglected to observe our 100% smoke-free policy. Obviously, the... More

North Carolina
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the 2nd time I've stayed here. The first time I wasn't impressed but I decided to give it another chance because of convenient location. I was very disappointed. My first room was very dirty. I pulled back the covers and there were hairs and dirt in the bed. The front desk did immediately bring a key to me... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Marriott Greenville, responded to this review

On behalf of the entire team of the Greenville Marriott, I would like to offer my sincerest apologies for our hotel not living up to your expectations. Our housekeeping staff take great pride in what they do daily and we also have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next... More

Asheville, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is clean and quiet. Easy parking and access. The only complaints I have are no indoor water facilities such as a pool or jacuzzi. Only an outdoor seasonal pool. But the do have some kind or spa available at an additional charge. Also you must pay for internet whether wired in or on wifi. Also, there are no... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Marriott Greenville, responded to this review

Thank you for taking the time to post such wonderful comments about your stay at the Greenville Marriott. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon. Sincerely, Scott McDowell General Manager Greenville Marriott More

Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this Marriott quite a few times now for business and have found this hotel one of the better in the area. Staff polite and helpful rooms always clean. Located just off the I85 highway its handy to hop on and off. Only negative is that it's just outside the state line (think I have that correct)... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Marriott Greenville, responded to this review

Thank you for your wonderful words and the ultimate compliment is knowing that we were able to meet all your expectations.Your compliments were a pleasure to read and I did share with my staff the wonderful job they did. Thank you again for your feedback and we look forward to welcome you back very soon to the Greenville Marriott. Sincerely,... More

Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2014

Checked in late Sat night. After trying to check in earlier. Attended the Greenville fall festival. Was told by the front desk after we had paid earlier in the day for our reservation that they had overbooked. Wanted us to move to another hotel, their treat! It was a Marriott so I wasn't moving. They then made room for us!!... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Marriott Greenville, responded to this review

Thank you for your feedback with fellow online viewers. I am so pleased you had a pleasant stay at the Greenville Marriott .I was glad to know that you enjoyed the Greenville fall festival I hope that we have an opportunity to welcome you back to Greenville in the near future. Sincerely, John Deck General Manager Greenville Marriott More

Atlanta
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 10, 2014

What a great value for Greenville. Newly refurbished rooms, outstanding and friendly staff ( especially bell staff ) who went out of their way to go to an overnight drug store for alleve for my wife, who drove us to a wedding function, and to the affiliated spa. These folks go the extra mile while providing a comfortable room, and... More

Was this review helpful? Yes
HotelMngerGM, General Manager at Marriott Greenville, responded to this review

Wow! Thank you so much for your very kind review. I was thrilled to hear how much you enjoyed your stay with us and your compliments are truly appreciated. Thank you for your kind compliments about our staff and especially for appreciating our Bell staff. I will share with my Department Heads and their staff of your wonderful feedback as... More

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Additional Information about Marriott Greenville

Address: One Parkway East, Interstate 85 and Pelham Road, Greenville, SC 29615
Location: United States > South Carolina > Greenville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Greenville 4*
Number of rooms: 199
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Also Known As:
Marriott Greenville Hotel Greenville
Greenville Marriott

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