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The Westin Poinsett, Greenville

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120 South Main Street, Greenville, SC 29601
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The Westin Poinsett, Greenville
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The Westin Poinsett, Greenville
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925 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Pleasant, South Carolina
Level Contributor
140 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent 3 nights here recently and found the location wonderful. You can walk to many shops and restaurants. The parking garage right behind the hotel is a good deal for $7.50 a night and a hotel access card that allows you to go in and out whenever you want. The front desk was very helpful and friendly. We opted for... More 

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Asheville, North Carolina
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have come to expect a clean, quiet room in a safe area for a 3 - 5 star hotel. Check, check and check! So what made the Westin Poinsett, in Greenville, SC special? In two words, the staff! At the front desk Brooke was pleasant without being familiar and appropriately conversant. When we asked for a different room another... More 

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Fredericksburg, Virginia
1 review
2 of 5 stars Reviewed 4 days ago NEW

AVOID this hotel on the weekend if sleep matters to you! My wife and I stayed at the Westin this past Sunday through Sunday. The first five nights were very nice. The location in downtown Greenville is great! The room was good. The bed was comfortable. Staff was helpful and courteous. Though we were told the hotel was full, it... More 

Was this review helpful? Yes
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Westin Poinsett Hotel. We are very sorry to hear that the last two nights of your stay were not as restful as you had wished. We are indeed a very popular wedding destination and have in general a good control over late night noise disturbances. Unfortunately, over that... More 

Charlotte, North Carolina
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a wonderful night here at the Westin. We checked in on a Saturday afternoon. The front parking area of the hotel is very tight with a small amount of parking. The valet parking attendants led us in the right direction and we were able to park and check in.Check in was very quick and only having a few... More 

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Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Thank you so much for your detailed review of the Westin Poinsett! It is good to hear that you fully enjoyed your stay and that your experiences were positive, be it in regard to the room, our employees or our services offered. As to the location, all major attractions can be reached by foot; or, if you prefer,... More 

Yadkinville, North Carolina
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Got to be one of the oldest hotels in Greenville but very well kept. Classic and old south. Staff friendly, helpful, and room very clean. Restaurant in hotel lobby very good. Conveniently located in downtown.

Was this review helpful? Yes 1
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Thank you so much for choosing to stay at the Westin Poinsett hotel! We are happy to hear that you enjoyed your stay at Greenville’s landmark hotel, which first opened in 1925. We will share your compliments about your meals with our Executive Chef, who will be delighted to hear that you approve of his work. For breakfast,... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

My husband and I stayed here and from the moment we checked in there were issues. They had double booked our room and said now they only had a non-accessible room available. If you suffer from limitations, you know how hard it is to travel anyway and then the anxiety that came with them messing up our reservation. I understand... More 

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Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Amy Lou, I am sorry to hear that you experienced difficulties with your reservation. Without knowing the exact details, I am not able to respond to your situation in an educated manner. My suggestion is to always contact the General Manager first as he/she will be able to solve any problem you might encounter. After all, the General Manager’s... More 

Duluth, Georgia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This beautiful hotel makes you feel like you have stepped back in time when you walk in. The room we got was nicely updated and comfortable. The staff and service received was excellent. I would definitely stay there again if I ever return to Greenville.

Was this review helpful? Yes 1
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Barbara, Thank you so much for taking the time to write such a kind review of the Westin Poinsett Hotel! We are glad to read that you enjoyed the look and feel of our historic building. The hotel originally opened its doors in 1925 and enjoyed a reputation as “The Carolinas’ Finest Hotel” for more than 50 years before... More 

1 review
5 of 5 stars Reviewed 1 week ago

Wanted a special weekend with friends from out of town and the stay was perfect! The front desk, staff, restaurant could not have been nicer. Front desk accommodated all requests and were extremely helpful. We had drinks in the lobby and the bartender was personable and attentive. Such a beautiful old piece of history, gorgeous!

Was this review helpful? Yes
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Pat, Thank you so much for your very nice review of our hotel! We are delighted to hear how much you enjoyed your weekend with friends. Your generous comments about our associates have been shared with their department heads and they will pass on the praise! We are so glad you enjoyed your cocktails in our Piano Lounge and... More 

Evans, Georgia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I recently booked a King room through Expedia for a romantic getaway and to take in the Eagles concert in Greenville and when we arrived we were given a double room instead. After complaining to the front desk they said that since we booked through a 3rd party our room was not guaranteed and they were sold... More 

Was this review helpful? Yes
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Thank you for taking the time to write a review of the Westin Poinsett. While we are glad to know that you chose to stay with use for the evening of the Eagles concert, we are sorry to hear that you did not enjoy your stay. Unfortunately when booking through a third party site the room type cannot... More 

Chantilly
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed two nights for a wedding. The hotel is beautiful and centrally located. The front desk was welcoming and efficient. They were able to accommodate an early check in for us. We parked our car in the garage for an additional fee and were able to walk throughout the historical district. There are many shops and restaurants nearby. We... More 

Was this review helpful? Yes
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Thank you so much for choosing to stay at the Westin Poinsett Hotel! We were pleased to read your review and have shared your comments with our Front Office Team. We always try to assist our guests with an early check in or a later check out, which, as you can imagine, depends on availability. Thankfully, we were... More 

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