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The Westin Poinsett, Greenville

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120 South Main Street, Greenville, SC 29601
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The Westin Poinsett, Greenville
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1,013 Reviews from our TripAdvisor Community

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OC - California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My first visit in 2016 and the Westin's staff continues to provide excellent service. They are genuinely willing to accommodate a guest's request. I enjoy my visits to Greenville but along with a wonderful downtown, great restaurants, beautiful Reedy river it's made complete by returning to the Pointsett to relax and enjoy the down time.

Helpful?
Thank WTAMU
Cornelia, Georgia
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

My husband & I went for our 11th anniversary & we could only find a sitter for 1 night so we spent the money for a nice hotel. had really high hopes & was so excited to stay here. Upon checking in housekeeping walked in on us without even a knock & once she saw us she still didn't stop,... More 

Helpful?
Thank jessbenbrybent
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, We sincerely appreciate your choice of hotel when you decided to stay in Greenville for a Peace Center performance. Thank you for your nice comments about the look and feel of the hotel as well as the politeness of our staff. We are very sorry about the noise generated by other guests and apologize on their behalf. As... More 

Chapin, South Carolina, United States
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I am a travel nurse doing an assignment in Greenville. I had Saturday off and my husband and I had tickets to a show at the Peace Center and we thought the Westin would be a great place to stay downtown. The hotel is lovely, the staff very polite but the walls are paper thin. We were awakened on three... More 

Helpful?
1 Thank WearyTraveler108
Suwanee, Georgia
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is beautiful and conveniently located in the heart of Greenville SC. Rooms are very well appointed. The food at Spoonbread, the restaurant on site, is delicious and reasonably priced. Service is the best I've experienced in a while, thanks to Sylvia! Shout out to Stephane for his knowledge of the area and willingness to help in any way... More 

Helpful?
1 Thank ffritch
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Thank you so much for choosing to stay at the Westin Poinsett Hotel! We were thrilled to read your review of the hotel and very much appreciate your compliments of the service in our Spoonbread Restaurant and the professionalism of our associates. We did pass on your kind remarks to Sylvia and Stephane! Please know that we provide... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

While I am a Greenville native, my family does not live close to the city anymore so my fiance and I have been staying in various downtown hotels when we return. The Westin has been by far the most accommodating during our visits to the Upstate. Jonathan Wheeler, the Front Office Supervisor, has been the key factor in making our... More 

Helpful?
Thank Julianna B
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Julianna, Thank you so much for taking the time to write such a wonderful review of the Westin Poinsett! We are thrilled to be your “home away from home” when you travel to Greenville. We passed your comments onto Jonathan who was delighted to hear how much you valued his service and friendliness. We sincerely look forward to welcoming... More 

Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My company, ScanSource, had travelers in town for our annual sales conference and we ended up being snowed/iced in. The Westin staff was extremely accommodating and helpful in checking people out early and extending nights. Many of our travelers were unable to get out until Monday. The front desk staff truly helped ease the stress of cancelling the conference! Great... More 

Helpful?
1 Thank Katie F
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Katie, Thank you so much for your very nice review about the Westin Poinsett during your recent stay. The timing of your conference was definitely unfortunate and we felt bad for anyone being stuck at the hotel during the snowstorm. Thank you though for highlighting the friendliness of our associates and the willingness to help wherever possible. The positive... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I lived in Greenville a few years back and always dreamed of staying in the Westin Poinsett. When I was traveling through town, traffic forced me to spend the night in Greenville, and I used the opportunity to stay there. The room descriptions included a luxurious king sized bed, spacious marble bath, etc. When I arrived, the room had two... More 

Helpful?
Thank Sarah K
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Sarah, Thank you for taking the time to write a review of the Westin Poinsett. We are sorry to hear that you did not enjoy your stay, especially since you remember the hotel from the time you lived here. As to the room, please know that we highly encourage guests to book directly through the hotel’s website to ensure... More 

London, United Kingdom
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Extremely comfortable hotel that might be in Hamburg or Munich. Luxurious beds and linens. Friendly staff. But an old property that needs updated bathrooms, and freshening up of the sober colors and decoration. Comfortable restaurant with excellent food and service, European style bar and lounge in the hotel lobby and a Seattle Best coffee shop on the ground level.

Helpful?
Thank wsdoyle
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Guest, Being from Munich myself, I enjoyed reading about your comparison. Thank you for highlighting the luxurious beds and linen as well as our food quality and service. As to the colors and décor, please know that we are continuously upgrading our product and might have made adjustments by the time you return to Greenville for your next visit.... More 

Houston, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is lovely. It's in an older, traditional building that really gives you the feeling of being "down south". It's very centrally located, and we were able to walk to the shopping area by exiting and going left, then able to walk to the arts district and the cool bridge and river by going right! Will definitely stay here... More 

Helpful?
Thank Christina L
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Christina, Thank you so much for taking the time to write such a nice review of the Westin Poinsett. We agree that our location in the heart of an award winning Main Street is perfect for guests who truly want to experience everything Greenville has to offer. With over 100 restaurants, locally owned shops, parks, theaters and galleries, all... More 

Quincy, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

We had our daughter’s wedding reception at the Westin and it was flawless...I mean EVERYONE raved about the banquet room, food quality, wait and bar staff….they made it fun for all, even for us nervous parents! The whole wedding party and guest were from out of town yet they made us feel right at home. Between the hotel and the... More 

Helpful?
Thank Bryant B
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

Dear Bryant, Congratulations on your daughter’s wedding and thank you so much for choosing the Westin Poinsett to host the reception! We appreciate all your kind remarks about the ballroom, the food and the staff. The Westin Poinsett is noted as the place, “where every Greenville girl dreams of getting married” (Esquire Magazine) and we are happy we were able... More 

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