I spent many nights at the Poinsett Hotel and what makes come back are its convenient location in downtown Greenville, its friendly staff and great restaurant more
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I spent many nights at the Poinsett Hotel and what makes come back are its convenient location in downtown Greenville, its friendly staff and great restaurant more
We are very proud of our staff members and appreciate your feedback. We hope our product and our service will keep you coming back for years to come. Thank you for your continued support.
The Westin is by far the best hotel in Greenville. The rooms are large, a bit dated, but with the hevenly beds, who cares! The staff is great, the front desk, bartender, room service, everybody. It is a bummer that you have to pay for internet use, but it is common at better hotels. Highly recommend!! more
Thank you for your feedback and your willingness to highly recommend our property to other travelers. We are always pleased to see that our staff had a positive impact on your stay at our property. The Westin Heavenly Beds do make for enjoyable stay when away from home. As a company we do appreciate feedback about our pricing including the...
Without question, the Westin Poinsett is the best place to stay in Greenville. With its central location in the heart of downtown in the beautifully restored historic Poinsett Hotel, you can't beat it. I never stay anywhere else (unless the Poinsett is full). The staff goes out of their way to make you feel welcome. This weekend when we stayed,... more
We do enjoy when our guests feel welcomed. Maria was very happy to hear that she was recognized for her good service; personalizing a stay makes a big difference. In addition we appreciate your comments about some of the additional charges at our property including parking, a theme not uncommon for downtown hotel properties. We do work with the City...
I stayed here for 2 nights in May for wedding related events. There was a little mix-up with the rooms but the Room Coordinator got it straightened out (luckily). The bed was extremely comfortable! I stayed in a regular room the first night and a suite the next night. Very nice and clean. The location is perfect! It's 2 blocks... more
Thank you very much for your assessment of our property. We are pleased that the Heavenly Beds, our attentive wait staff, and location all were part of an enjoyable stay at the property. It is great that you had the opportunity to enjoy some other downtown businesses. The variety of downtown options for eating and shopping really add to the...
I expected this to be a great hotel since they are the "only 4 star in the upstate". Boy was I wrong!! I booked my room through hotels.com and not only did hotels.com charge me... but the hotel ALSO charged me!!! This happened on a Thursday... today is Tuesday, and it still has not been corrected after several calls to... more
Thank you for your response and comments about your stay at The Westin Poinsett. We will make sure to act more quickly in correcting our billing errors in the future and give a specific timeline to how long the refund process will take. We take pride in providing the highest levels of service and cleanliness; we sincerely apologize if there...
I travel often for business (including Greenville), and the Westin is the best hotel in Greenville that I have stayed at. It's location on Main Street is in close proximity to the central business district, as well as to many restaurants and nightlife. The staff is friendly, and service is good. The rooms are also probably the best you will... more
The Westin Poinsett is an absolute hidden gem! I was totally impressed with the location, the professional and friendly staff, the plush and luxurious beds and the elegance of the hotel. My only drawback is that my trip was not long enough to spend a few more nights. Thanks Westin for your hospitality. more
Although everything at this hotel seemed to be top notch, aside from the only average rooms (it's an old building so I didn't expect much), the hotel staff was absolutely abysmal. The first day there, housekeeping only arrived after we got back around 5pm and called. Then, the next morning they arrived at 8am. We left the room only briefly... more
A decent old hotel that needs some sprucing up. Great location in downtown Greenville close to good restaurants, the Peace Center, the beautiful river park, and lots of street action. Ask for a room away from Main Street and high up, in the back for mountain views. more
My husband and I spent one night in a Junior Suite. I'm a travel coordinator and wanted to experience the hotel I typically recommend to guests coming to visit our company. After my stay, I am even more likely to continue to recommend this hotel. The bed was one of the most comfortable I've ever slept on. The view was... more



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