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Extended Stay America - Greenville - Airport

2.0 of 5
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3715 Pelham Road, Greenville, SC 29615
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1 room 1 adult
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Extended Stay America - Greenville - Airport
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40 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 16, 2015 via mobile

The hotel just underwent a total renovation, which was great. I really appreciated the updated look to a more modern feel. The price point was also great, one of the most affordable hotels in the area. Very close to shopping and restaurants of all scopes. Friendly and quick check in. The only down sides were on a few points. TV... More 

Helpful?
2 Thank Erik D
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for providing us with details about your stay. I am glad to read that you had an enjoyable stay overall; however, I apologize for the noise issues you experienced. To prevent this from happening again, I will make sure we are enforcing our quiet hours so our guests can have a comfortable stay. I really appreciate you bringing... More 

Abbeville, South Carolina
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 7, 2015

Hotel is in the process of being updated / remodeled. Enjoyed a clean and freshly remodeled room which was quiet with plenty of privacy! A nice suite (with a new recliner) includes a small furnished kitchen. Bathroom is a bit small but has a good tub / shower including plenty of linens. Only qualm here is because this is an... More 

Helpful?
2 Thank SouthernWishbone
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the staff and the room here in Greenville. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Greenville, South Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2015

I stayed in Extended Stay for about 5 months when I when was in the process of looking for a new place to stay. The staff was very helpful and friendly. Almost everything I ask for or needed they would try there best to get it for me. The rooms were comfortable an clean for the price. Good location close... More 

Helpful?
Thank Lisa H
Manager_11525, Manager at Extended Stay America - Greenville - Airport, responded to this review

Hi Lisa, I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you were happy with the staff and location of the hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Madison, Wisconsin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 13, 2015

I needed a hotel near the Greenville airport for one night. The price for one night at this hotel was quite a bit less than others in the area. The pictures on-line looked ok. How bad could it be? I began questioning the wisdom of this thinking the moment that I walked in the lobby. The area was obviously well... More 

Helpful?
1 Thank Paul M
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that the overall condition of the hotel was not up to standard. To uphold our company's high standards, we will begin a renovation in July. Additionally, while we no longer keep dishes in guest rooms, these items are available at... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 9, 2015

I checked in with my 95-year old mother in tow, and immediately realized we were in the wrong place, but had to stick it out till morning. Stains in the hallway carpet might be of interest to forensic detectives. Though the desk clerk told me the mattresses were new, they had all the comfort of a sheet of plywood, and... More 

Helpful?
1 Thank MargueriteStreet
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the condition of your room and the hotel is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will strive to make sure your experience is not repeated. Thank you very much for bringing this... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 21, 2015

Please put this poor hotel out of its misery! The staff that I met seem to be over worked, and under paid. The facility itself is a complete dump! I would have left and stayed someplace else, but was exhausted from traveling. I think the mattress was mostly box springs, I didn't take my socks off my feet in my... More 

Helpful?
3 Thank Don P
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the condition of your room. In response to your feedback, I am pleased to let you know that our hotel will be starting renovations in May in hopes to improve the condition of the hotel as a whole. Thank you... More 

Columbia, South Carolina
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 12, 2014 via mobile

We came to Greenville for a conference and needed reasonably priced lodging that has a kitchenette so we can cook. What a disappointment. First impression was several groups consuming alcohol outside the entrance. There was a guest smoking in the elevator. We booked a nonsmoking queen bed room many months in advance. We arrived for checkin around dinnertime on a... More 

Helpful?
4 Thank RockGirl71
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that the room you reserved was not available when you arrived. As well, I am sorry to hear about the cleanliness issues you encountered during your visit with us. These issues are unacceptable and I will be meeting with our staff to ensure your experience... More 

Chicago, Illinois
Level Contributor
272 reviews
270 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
5 of 5 stars Reviewed October 31, 2014

the check-in person was very efficient. the room was clean and large enough, with a kitchenette, leather recliner, work space and chair, flat screen tv, comfortable double bed. convenient to greenville-spartanburg airport and the interstate.

Helpful?
2 Thank whomever
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you were happy with the cleanliness and location of our hotel. The staff and I are proud to have provided you with a spacious and functional room with a fully-equipped kitchen. Thank you again for your review. We look forward to seeing you... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed October 28, 2014

This is by far the worst hotel I've ever stayed in -- There is a significant criminal element and the staff does not appear to care or screen potential tenants. There are drug dealers on the third floor, I found a bedbug in the bathroom on the second week of my stay, I was physically assaulted twice in two weeks,... More 

Helpful?
9 Thank Michael N
Rockville, MD
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 2, 2014

Super clean room for such an economical hotel. The fixtures are updated, the bathroom and kitchen look brand new. Includes a full kitchen. The room is of decent size and feels very clean and comfortable. The desk staff (Megan) was extremely nice and helpful to resolve a reservation issue with Expedia. A great value for the price.

Helpful?
3 Thank altavista091
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to read that we were able to provide you with a clean, comfortable room that was to your liking. As well, I am proud to read that my staff was nice and helpful. Thank you again for your review. We look... More 

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