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Extended Stay America - Greenville - Airport

2.0 of 5
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3715 Pelham Road, Greenville, SC 29615
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Extended Stay America - Greenville - Airport
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Ranked #39 of 62 Hotels in Greenville
A recent review
5 of 5 stars Reviewed October 31, 2014
whomever Chicago, Illinois
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Madison, Wisconsin
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 13, 2015

I needed a hotel near the Greenville airport for one night. The price for one night at this hotel was quite a bit less than others in the area. The pictures on-line looked ok. How bad could it be? I began questioning the wisdom of this thinking the moment that I walked in the lobby. The area was obviously well... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that the overall condition of the hotel was not up to standard. To uphold our company's high standards, we will begin a renovation in July. Additionally, while we no longer keep dishes in guest rooms, these items are available at... More 

Richmond, Virginia
1 review
1 of 5 stars Reviewed May 9, 2015

I checked in with my 95-year old mother in tow, and immediately realized we were in the wrong place, but had to stick it out till morning. Stains in the hallway carpet might be of interest to forensic detectives. Though the desk clerk told me the mattresses were new, they had all the comfort of a sheet of plywood, and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the condition of your room and the hotel is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will strive to make sure your experience is not repeated. Thank you very much for bringing this... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 21, 2015

Please put this poor hotel out of its misery! The staff that I met seem to be over worked, and under paid. The facility itself is a complete dump! I would have left and stayed someplace else, but was exhausted from traveling. I think the mattress was mostly box springs, I didn't take my socks off my feet in my... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the condition of your room. In response to your feedback, I am pleased to let you know that our hotel will be starting renovations in May in hopes to improve the condition of the hotel as a whole. Thank you... More 

Columbia, South Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 12, 2014

We came to Greenville for a conference and needed reasonably priced lodging that has a kitchenette so we can cook. What a disappointment. First impression was several groups consuming alcohol outside the entrance. There was a guest smoking in the elevator. We booked a nonsmoking queen bed room many months in advance. We arrived for checkin around dinnertime on a... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that the room you reserved was not available when you arrived. As well, I am sorry to hear about the cleanliness issues you encountered during your visit with us. These issues are unacceptable and I will be meeting with our staff to ensure your experience... More 

Chicago, Illinois
Top Contributor
257 reviews 257 reviews
255 hotel reviews
243 helpful votes 243 helpful votes
5 of 5 stars Reviewed October 31, 2014

the check-in person was very efficient. the room was clean and large enough, with a kitchenette, leather recliner, work space and chair, flat screen tv, comfortable double bed. convenient to greenville-spartanburg airport and the interstate.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you were happy with the cleanliness and location of our hotel. The staff and I are proud to have provided you with a spacious and functional room with a fully-equipped kitchen. Thank you again for your review. We look forward to seeing you... More 

Orlando, Florida
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 28, 2014

This is by far the worst hotel I've ever stayed in -- There is a significant criminal element and the staff does not appear to care or screen potential tenants. There are drug dealers on the third floor, I found a bedbug in the bathroom on the second week of my stay, I was physically assaulted twice in two weeks,... More 

Was this review helpful? Yes 7
Rockville, MD
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 3, 2014

Super clean room for such an economical hotel. The fixtures are updated, the bathroom and kitchen look brand new. Includes a full kitchen. The room is of decent size and feels very clean and comfortable. The desk staff (Megan) was extremely nice and helpful to resolve a reservation issue with Expedia. A great value for the price.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to read that we were able to provide you with a clean, comfortable room that was to your liking. As well, I am proud to read that my staff was nice and helpful. Thank you again for your review. We look... More 

Myrtle Beach, South Carolina
Top Contributor
194 reviews 194 reviews
47 hotel reviews
202 helpful votes 202 helpful votes
3 of 5 stars Reviewed July 14, 2014

Got a great priceline deal, just needed a place to rest the head after a long trip. This place worked. Desk staff is very pleasant and polite, room was clean with all amentities. PLace is centralized near restaurants for easy eats. Bed was comfortable. Would stay here again for a good price.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the location, cleanliness and staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Kingwood, United States
2 reviews
5 of 5 stars Reviewed June 28, 2014

The staff here at this hotel are always willing to accommodate the guest. They actually show that they care and have concern for each and every guest in the hotel. I stayed here for 2 1/2 months earlier this year and never experienced any problems. I am back now and I know for sure that my experience will be a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greenville - Airport, responded to this review

Mark - We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding our staff. We pride ourselves on our customer service and are thrilled to hear that we provided you with superior service. Thank you again for your review. We look forward to seeing you in the future,... More 

Conroe, Texas
1 review
5 of 5 stars Reviewed June 26, 2014

I have stayed in lots of hotels since I do so much traveling and have stayed in some nice places. But I do want to say that the extended stay greenville airport is a great place to call home when traveling. The staff is awesome and always willing to help. Especially Iris, she is such a personality. I would recommend... More 

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