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Residence Inn Greenville-Spartanburg Airport

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120 Milestone Way, Greenville, SC 29615
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1 room 1 guest
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Residence Inn Greenville-Spartanburg Airport
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60 Reviews from our TripAdvisor Community

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Traveler rating
    28
    17
    7
    6
    2
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21
10
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
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  • All months
    (60)
  • Mar-May only
    (17)
  • Jun-Aug only
    (20)
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    (13)
  • Dec-Feb only
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Wilmington, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This property has been updated recently so it's very nice as Residences go. It stays fairly full so book ahead if you can. Pool is small but they do have a little make-shift basketball court which is nice for some outside exercise if you don't feel like getting on the hamster wheel inside. They have several very good employees at... More 

Was this review helpful? Yes 1
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have stayed at the Greenville Residence Inn 2-3 times a year for the last several years. We have never been disappointed with this hotel. The members of the hotel's team are professional, friendly and truly treat each person as a welcomed guest. It is located in a very quiet area but only minutes from downtown. This... More 

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Camp Springs, Maryland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Checked in late and was greater by the beautiful Carol. I called to see if they had any rooms on the first floor. At the time I called she didn't have any, but by the time we arrived she had worked her magic. Not only did we get a room on the first floor, but also close enough that we... More 

Was this review helpful? Yes 1
Charlotte, North Carolina
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

The location is wonderful a quiet restful location after a long day at work. The staff was very pleasant and helpful with all issues ( what few that came up) which helped tremendously. They always greeted me with a friendly face and a pleasant hello.

Was this review helpful? Yes
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 18, 2015

We had a nice stay. Nice amenities. A little hard to find the garbage cans. Bed was cozy. Staff was very helpful in getting extra towels and pillows. We would definitely stay there again. I liked the Paul Mitchell shampoo and conditioner, if I can be that shallow. They also have a nice breakfast buffet.

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GSPRI, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

Thank you for the great review! We share all reviews with our staff and our committed to excellence in service. We hope you will have an opportunity to stay with us again in the future! Sincerely, Karen Barton GM More 

portland, or
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed July 16, 2015

Residence Inns are one of my favorite places to stay in the U.S. But the Residence Inn in Greenville was disappointing. There were many maintenance issues, starting with the rooms we reserved not being available because of a sprinkler incident flooding them. Then the electrical system had a problem and the alarm (sound and lights) went off frequently. The elevator... More 

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GSPRI, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

As the new General Manager of the Residence Inn I would like to apologize for your disappointing stay. There is no denying that we have had some challenges this year but are working around the clock to resolve operational issues, make necessary improvements and repairs and train new staff. Please know that your review and comments are taken very seriously.... More 

Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015

This hotel was wonderful. Friendly staff and very clean rooms. Keep up the good work. Good breakfast in morning. Housekeeping was great, nice pool. Next time in Greenville I will be staying at this hotel.

Was this review helpful? Yes
GSPRI, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

Thank you for the great review! We look forward to serving you again some day soon! Sincerely, Karen Barton, GM More 

Columbia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 20, 2015

I checked into this hotelier a two nights stay. At first appearance the staff was nice. After staying the first night I had a Dr Jekyll and Mr Hyde experience. My rate was increased and the staff was unreasonable about trying to resolve the issue. I had to contact the customer care line who were kind and promised to help... More 

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GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your check in experience. I have spoken with my staff to ensure that we are giving our guesst the guest experience they know Marriott can give. I have also... More 

Atlanta, Georgia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 12, 2015

the room we had (102) seemed fairly clean - needs some carpet work. But the real issue is the bed and the air conditioning. The Bed must be 20 years old and the mattress pad is nothing more than a formerly quilted piece of material that fits some other bed than the one we had. And the sheets were like... More 

Was this review helpful? Yes
GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the AC unit as well as the mattress. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected... More 

DC
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 5, 2015

My wife and I were on the road for many hours and it was getting late. We were heading to Fort Benning, Ga, for a surprise visit to see two of our grand children. I was starting to get very tired and we were traveling with our small dog. We called the hotel and spoke with Karina who at first... More 

Was this review helpful? Yes 2
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