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Residence Inn Greenville-Spartanburg Airport

Certificate of Excellence
3.0 of 5
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120 Milestone Way, Greenville, SC 29615
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Residence Inn Greenville-Spartanburg Airport
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Ranked #26 of 62 Hotels in Greenville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
risenfire Columbia
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54 Reviews from our TripAdvisor Community

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Traveler rating
    25
    15
    7
    5
    2
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19
10
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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    (17)
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    (14)
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Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful. Friendly staff and very clean rooms. Keep up the good work. Good breakfast in morning. Housekeeping was great, nice pool. Next time in Greenville I will be staying at this hotel.

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Columbia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked into this hotelier a two nights stay. At first appearance the staff was nice. After staying the first night I had a Dr Jekyll and Mr Hyde experience. My rate was increased and the staff was unreasonable about trying to resolve the issue. I had to contact the customer care line who were kind and promised to help... More 

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GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your check in experience. I have spoken with my staff to ensure that we are giving our guesst the guest experience they know Marriott can give. I have also... More 

Atlanta, Georgia
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 12, 2015

the room we had (102) seemed fairly clean - needs some carpet work. But the real issue is the bed and the air conditioning. The Bed must be 20 years old and the mattress pad is nothing more than a formerly quilted piece of material that fits some other bed than the one we had. And the sheets were like... More 

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GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the AC unit as well as the mattress. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected... More 

DC
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 5, 2015

My wife and I were on the road for many hours and it was getting late. We were heading to Fort Benning, Ga, for a surprise visit to see two of our grand children. I was starting to get very tired and we were traveling with our small dog. We called the hotel and spoke with Karina who at first... More 

Was this review helpful? Yes 2
Harlingen, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 4, 2015

For $300 a night, we expected a better quality room. We were in a two room suite. One of the bed frames is broken, so the bed sinks in. In the bathroom, the shelf is coming off the wall. Both interior door locks fell off the door. One of the toilets is loose as it is not grounded properly. Cable... More 

Was this review helpful? Yes 1
GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable... More 

Southern Fl
Contributor
11 reviews 11 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 19, 2015

I loved everything about the hotel; location was perfect to restaurants, mall, and downtown... room was large and clean... staff was better than wonderful! First of all, I must point out that CAROL at the front desk was AMAZING and even more AMAZING. I had questions before the trip and lots of questions about the area once we arrived, and... More 

Was this review helpful? Yes 6
GSPRI, Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review

Dear BARBARA, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Greenville-Spartanburg Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the cleaniness issue... More 

Greenville, South Carolina
Top Contributor
73 reviews 73 reviews
9 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 10, 2015

We stay at Marriott Residence Inn regularly when we travel, and never did I imagine that we would have to end up living in one for 3 and 1/2 weeks after a house fire. You can't imagine how exhausted and discouraged we were during the time we were there, but the staff were so kind, considerate, and helpful that it... More 

Was this review helpful? Yes 3
Madill, Oklahoma
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

I stayed at this place for a couple of weeks while on a business trip, and I can tell you that this place is top notch. The staff is so friendly, I felt right at home. They really go above and beyond to make your stay the best it can be. Jeremy, the Director of Sales was very helpful and... More 

Was this review helpful? Yes 2
Chattanooga, Tennessee
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 10, 2015

I was tired after a long day of work and travel when I checked into the Residence Inn. Carol, at the front desk, was professional and efficient but also very warm and friendly. It was a great introduction to an excellent stay. My studio suite was large and had everything I needed. Very comfortable and clean. Loved the fire pit... More 

Was this review helpful? Yes 1
Walland, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 5, 2015

everything was first class from check in to check out. the room was clean and well laid out; we were there for 4 days and it was very comfortable. excellent breakfast and snacks in the evenings. the best part was the professional personnel: Jason,myra,laura,nichole,pricilla and carina. we thank you again and look forward to our next visit.

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