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Extended Stay America - Greenville - Haywood Mall

2.0 of 5
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530 Woods Lake Road, Greenville, SC 29607 (Formerly Studio Plus Deluxe Studios )
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1 room 1 guest
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Extended Stay America - Greenville - Haywood Mall
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48 Reviews from our TripAdvisor Community

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Traveler rating
    16
    7
    11
    4
    10
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11
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (10)
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    (21)
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Kimberley, South Africa
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We had a kind friend reserve the room for us, and he tried to go directly to the hotel to pay for it, and they would not allow him to. They said he must reserved online. When we got there, they said they could not complete the transaction unless he came (AGAIN) and brought the credit card and in person... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the smoke odors and reservation issues is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, our staff will be reviewing our reservation procedures and will be working on ways to better... More 

Charlotte, North Carolina
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 12, 2015

I have stayed in several extended stay Americas, and they are cheap but most are ok. I'm not that picky about hotels, but this place is awful. It is old and poorly maintained. The pool was full of algae and had not been cleaned in the middle of June. it is only appropriate for smokers because the entire facility smells... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues that you experienced. To uphold our company's high standards, we will work on ways to better eliminate smoke odors as well as making sure our hotel is clean inside and out. Thank you very much for providing us with your feedback. If you would... More 

Blacksburg, VA
Level Contributor
86 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed May 19, 2015

The good: Location is away from I-385 and Haywood Road Room size was nice for being there for several days Kitchen had a four burner stove with an oven and a good-sized refrigerator Bed was comfortable Dishes, pots and pans upon request Quiet at night The not so good: Peeling paint and wallpaper in the stairwells particularly Fingernail polish not... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. Moving forward, I will make sure rooms are more carefully inspected. Still, I am pleased to hear you enjoyed our comfortable beds and fully equipped kitchens. I am grateful for the feedback you provided so we are... More 

Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

We have been at this property for 2 weeks. The staff is amazing and goes out of their way to help any way they can. The rooms are quiet, clean and spacious. They have complimentary coffee and grab & go breakfast. It was a home away from home!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you are having such a wonderful stay with us. I truly appreciate your kind comments regarding our staff and the service they provide. Thank you again for posting your review. I do hope that you will return to our hotel, or... More 

Springfield, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 2, 2015

Located in a great place, lots of amenities nearby. All the facilities were extremely clean. I enjoyed the room quite a bit, more than enough space, especially compared to what I'm used to. The staff were extremely courteous and informative. Overall I must say if I came through Greenville again I'd stay here. I'm quite OCD in some regards but... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Alexander - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the cleanliness of our property. Thank you again for your kind words. Our staff would love to provide you with another comfortable stay in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

We have been here for 6 months and have really enjoyed our time here . We have stayed a couple other places in the same price range and definately have liked it here the most . If you stay in the summer you can't beat having a pool. If they would keep the pool open like 2 weeks past Labor... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that our team is fulfilling your expectations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Houston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2014

My partner and I stayed at this Extended Stay for about a month while getting settled in the area, and we were very pleased! For the same price as other Extended Stays, here we got an entire suite for our stay. Good location, felt safe and convenient to shopping and food. Staff was friendly and helpful, especially the manager. Room... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that your stay with us was a great one. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Atlanta, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 12, 2014

I have stayed at this property before the new staff is great the property is a little dated but no issues found! The price is a little high on their site, but booked 3rd party for a great price. Over all if you want a nice clean place to stay in a great area this is the place to stay!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

The team and I appreciate your kind remarks. It's great to hear that our property and team met your expectations. I am glad to read that your room was clean and that you had no issues during your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Greenville, South Carolina
1 review
1 of 5 stars Reviewed November 7, 2014

got a room on line with there web site and when I got there the front desk told me there was nothing in my name when there was I had to pay a cab to sit some where till I could find a place to stay worst place ever

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 11, 2014

this hotel is not worth the money....this will be my 1st and last time with this chain 1. room was large 2. bed very comfortable 3.needs renovating very bad, 4. shower was filthy with mold.. 5. took photos with cell and took to the front desk all i got was sorry will send house keeping but tols her not to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the room size and bed comfort; however, we apologize that your shower had cleanliness issues. As this hotel’s manager, I can assure you that I have reviewed our cleanliness procedures and standards with our housekeeping staff to ensure that your experience is not repeated. We... More 

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