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Extended Stay America - Greenville - Haywood Mall

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530 Woods Lake Road, Greenville, SC 29607 (Formerly Studio Plus Deluxe Studios )
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1 room 1 adult
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Extended Stay America - Greenville - Haywood Mall
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51 Reviews from our TripAdvisor Community

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Greenville, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 6, 2016

We chose Extended Stay because they accept pets. And I must say, the folks at the front desk were kind and helpful. But this place was filthy. Overflowing trash everywhere, inside and out, lots of mold on the shower curtain and shower.

Helpful?
Thank cjones829
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am retraining our staff on our cleaning and room inspection procedures. The staff and I appreciate your comments, as it will only help us to improve. If... More 

Greenville, South Carolina
1 review
5 of 5 stars Reviewed September 14, 2015

I have stayed for 3 months and really liked the location, decent room and specially the staff, what great people there. Suggest some improvements like to replace the carpet and cleaning the kitchen, but overall was a good experience.

Helpful?
Thank Vicente G
Denver, Colorado
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 8, 2015

I really liked the location of this facility and particularly the staff. The room was decent and was good sized. Parking was never an issue and since the inn is off the highway, there were no road noises. I would suggest some upgrades to the facility. The microwave in my room was made in 1994 and was a bit dated.... More 

Helpful?
Thank MITraveler49829
Kimberley, South Africa
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 11, 2015

We had a kind friend reserve the room for us, and he tried to go directly to the hotel to pay for it, and they would not allow him to. They said he must reserved online. When we got there, they said they could not complete the transaction unless he came (AGAIN) and brought the credit card and in person... More 

Helpful?
Thank KRae1976
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the smoke odors and reservation issues is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, our staff will be reviewing our reservation procedures and will be working on ways to better... More 

Charlotte, North Carolina
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed June 12, 2015 via mobile

I have stayed in several extended stay Americas, and they are cheap but most are ok. I'm not that picky about hotels, but this place is awful. It is old and poorly maintained. The pool was full of algae and had not been cleaned in the middle of June. it is only appropriate for smokers because the entire facility smells... More 

Helpful?
Thank LanceTinNC
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues that you experienced. To uphold our company's high standards, we will work on ways to better eliminate smoke odors as well as making sure our hotel is clean inside and out. Thank you very much for providing us with your feedback. If you would... More 

Taylors, South Carolina
Level Contributor
91 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed May 19, 2015

The good: Location is away from I-385 and Haywood Road Room size was nice for being there for several days Kitchen had a four burner stove with an oven and a good-sized refrigerator Bed was comfortable Dishes, pots and pans upon request Quiet at night The not so good: Peeling paint and wallpaper in the stairwells particularly Fingernail polish not... More 

Helpful?
2 Thank Maelrarny
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. Moving forward, I will make sure rooms are more carefully inspected. Still, I am pleased to hear you enjoyed our comfortable beds and fully equipped kitchens. I am grateful for the feedback you provided so we are... More 

Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

We have been at this property for 2 weeks. The staff is amazing and goes out of their way to help any way they can. The rooms are quiet, clean and spacious. They have complimentary coffee and grab & go breakfast. It was a home away from home!

Helpful?
1 Thank MJames73
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you are having such a wonderful stay with us. I truly appreciate your kind comments regarding our staff and the service they provide. Thank you again for posting your review. I do hope that you will return to our hotel, or... More 

Springfield, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 2, 2015

Located in a great place, lots of amenities nearby. All the facilities were extremely clean. I enjoyed the room quite a bit, more than enough space, especially compared to what I'm used to. The staff were extremely courteous and informative. Overall I must say if I came through Greenville again I'd stay here. I'm quite OCD in some regards but... More 

Helpful?
2 Thank Alexander L
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Alexander - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the cleanliness of our property. Thank you again for your kind words. Our staff would love to provide you with another comfortable stay in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

We have been here for 6 months and have really enjoyed our time here . We have stayed a couple other places in the same price range and definately have liked it here the most . If you stay in the summer you can't beat having a pool. If they would keep the pool open like 2 weeks past Labor... More 

Helpful?
1 Thank DonMega4
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that our team is fulfilling your expectations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Houston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 15, 2014 via mobile

My partner and I stayed at this Extended Stay for about a month while getting settled in the area, and we were very pleased! For the same price as other Extended Stays, here we got an entire suite for our stay. Good location, felt safe and convenient to shopping and food. Staff was friendly and helpful, especially the manager. Room... More 

Helpful?
2 Thank ADB2010
Manager_11525, Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that your stay with us was a great one. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

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