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Hyatt Place Greenville

3.0 of 5 40 West Orchard Park Drive, Greenville, SC 29615 (Formerly AmeriSuites)
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Certificate of Excellence 2014
Hyatt Place Greenville
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Hyatt Place Greenville
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145 reviews from our community

Traveler rating
    56
    57
    21
    6
    5
See reviews for
51
31
15
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, AZ
Top Contributor
94 reviews 94 reviews
57 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed 1 week ago

We were just here for one night, and overall, it was fine. The bed was comfortable, although the sofa bed was pretty lumpy. The staff weren't particularly friendly, and when we went to check out there was no one at the front desk. I waited for awhile to see if anyone would show up, so I could turn in the... More

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Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear Arlo89, Thank you for taking the time to post your experience with the Hyatt Place on Tripadvisor. I am disappointed to read that your stay was average and the staff wasn't particularly friendly. I want to apologize for the experience. Every interaction, positive or negative, with a guest at the Hyatt Place is an opportunity for us to demonstrate... More

thomasville, NC
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Your looking for a place to lay your head for the night. I am a huge Hyatt fan and passport member but this was the worst I've stayed at. There were ants (not a ton...maybe 10-12) in our bathroom. Not a good feeling while using the restroom and look down to have any bug crawling on u. Sink was cracked... More

Was this review helpful? Yes 1
Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear gutson84: Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.That is not the type of experience we want our guests to have. I’ll pass your comments along to our General... More

Fort Lauderdale, Florida
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 19, 2014

The room carpets were wet and musty and housekeeping did not clean our room. Requested for clean towels and was told by reception to come down to the lobby and get them ourselves. Breakfast was crowded and a disappointment. Certainly did not meet the standard of other Hyatt hotels we have stayed in.

Was this review helpful? Yes
Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear Anonymous SL, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. This experience did not meet your expectations or our level of service we pride ourselves on. We use your... More

Comeagua
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 8, 2014 via mobile

This place has a great breakfast, nice looking rooms complete with living room suites, but a king size room has no micro wave, and the channels on tv are VERY limited. They have on demand but the cost to rent a movie through the tv is $16. Can't believe there isn't even HGTV. I'm here for business with more time... More

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Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear Anna J, Thank you for taking the time to post your experience on Tripadvisor, we appreciate your comments and use both positive and negative posts to improve and grow our service. We value your feed back concerning the television channels and microwaves. We are always looking to add value to your stay and will take these suggestions very seriously... More

Nagoya, Japan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2014

The rooms here are very nice. The staff is great. They were very courteous and helpful. The continental breakfast is pretty good and is enough to satisfy the morning hunger. It is convenient to shopping and to the airport. This one is highly recommended.

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Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear ApexAviation-Scott, Thank you for taking the time to post your comments. We are happy to hear that you enjoyed your stay with us. We are very proud of the AM Kitchen Skillet Breakfast and it is good to know that we satisfied your hunger. We look forward to seeing you gain in the near future. Regards, Michael Bonasia Director... More

Otego, New York, United States
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2014

Good location, large rooms, nice variety of hot and cold foods for complimentary breakfast. Outdoor pool. Fridge, but no microwave in room. No recycling. No coffee or tea in lobby in evenings. King mattress was way too soft and wavy. Fan in room constantly cycles on and off. One of the elevators was not in service, so there was constant... More

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Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear Katharine D, Thank you for taking the time to post your comments, we value your feedback and use it as an opportunity to improve in order to provide the best service possible. We have taken note of your comments and have addressed them accordingly. We continue to improve the services and amenities we offer on a regular basis, we... More

Hattiesburg, Mississippi
Top Contributor
79 reviews 79 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 3, 2014

This was the first stop on a multi-day trip, and we arrived tired and hot. The front staff were very welcoming, and our room was very clean and comfortable. Access to the hotel is easy, and the front staff were helpful in giving clear directions to the downtown area, which is less than 10 minutes away and should not be... More

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Michael B, Director of Sales at Hyatt Place Greenville, responded to this review

Dear GlassInMS, Thank you for taking the time to post your comments. We are happy to hear you had and enjoyable visit, and again we do apologize for the fire alarm going off. We value your feedback and we look forward to having you stay with again in the near future. Regards, Michael Bonasia Director of Sales Hyatt Place Greenville/Haywood More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 1, 2014

The staff was awesome and just overall professional at all times the rooms was so clean and fresh smelling and the breakfast was awesome the hotel service was so accommodating and helpful with room service and

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2014 via mobile

I give this place no stars! Horrible stay, the room was filthy, the bed was wet. Yes, I said wet and smelled of urine. When asked to change rooms for a clean room with an un-wet bed, the new room was filthy also, the roll away bed was full of dirty linens and someone's clothes. The extremely rude desk attendant... More

Was this review helpful? Yes 1
Virginia, USA
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

The hotel was comfortable and clean, and the service helpful and courteous. Two complaints to an otherwise good stay (road trip, one night): 1) The sound insulation is very good (it overlooks a highway), but this is defeated by the very noisy A/C unit. I turned mine off so I could sleep, and luckily it was a mild night preceded... More

Was this review helpful? Yes
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Additional Information about Hyatt Place Greenville

Address: 40 West Orchard Park Drive, Greenville, SC 29615 (Formerly AmeriSuites)
Phone Number:
Location: United States > South Carolina > Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Greenville 3*
Number of rooms: 126
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Also Known As:
Hyatt Place Greenville Hotel Greenville
Amerisuites Greenville
Greenville Amerisuites
Greenville Hyatt Place

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