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Homewood Suites by Hilton - Greenville

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102 Carolina Point Pkwy, Greenville, SC 29607
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Homewood Suites by Hilton - Greenville
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Homewood Suites by Hilton - Greenville
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285 Reviews from our TripAdvisor Community

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Traveler rating
    187
    62
    20
    9
    7
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105
54
14
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (285)
  • Mar-May only
    (66)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (58)
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United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

First I will start with why they have two stars. The staff. Very courteous and attentive.Now why there are not more. I arrived for a one night stay last Thursday. I got settled in and went to watch tv. The TV in the living room had the WORST signal. I called the front desk and they said that maintenance had... More 

Was this review helpful? Yes
Bill G, General Manager at Homewood Suites by Hilton - Greenville, responded to this review

Thank you for your recent feedback and I apologize for the trouble you encountered. I believe I already spoke with you about your stay, and I assure you that is not our standard or what you should expect. I hope you will give us another try in the future to let us prove to you that we are a great... More 

greenville, United States
1 review
1 of 5 stars Reviewed 1 week ago

For the hilton brand and promise, this service was terrible. I have had multiple stays with myself and multiple employee reservations. This is far the worst visit. Multiple days without cleaning, promises from staff with no results.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Bill G, General Manager at Homewood Suites by Hilton - Greenville, responded to this review

Thank you for taking the time to provide feedback about our hotel. If I have not spoken with you yet, please call me at the hotel at your earliest convenience. I want to apologize to you and assure you that the hotel is better than what you experienced. Thanks, More 

Woodstock, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have been loyal to Hilton as a diamond member for nearly 6 years and this stay started bad and it never got better. The check-in, the housekeeping, the breakfast, and the check-out were all very disappointing. The staff made you feel like you was an intruder on their property, walked passed a housekeeper in the hallway who was crying... More 

Was this review helpful? Yes 1
Bill G, General Manager at Homewood Suites by Hilton - Greenville, responded to this review

I appreciate your feedback about your stay at our Hotel. We have no excuses, our team did have some challenges and we have replaced many people with a new and talented team members. That should not have affect your stay. I am sorry you did not experience what my new can do, and I hope you will give us another... More 

Crown Point, Indiana
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 2 weeks ago

had the worst customer service in a long time at a hotel in Greenville. Our door did not function properly and the free breakfast was not anything that you would enjoy eating. There was a rowdy group across the hall from us on the last night of our stay and management refused to do anything about it. If you are... More 

Was this review helpful? Yes 1
Atlanta
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hotel did not have a double room available, which is what I verified availability for, BEFORE booking! Hotel was unwilling to credit, accommodate, or return honors points and we DID NOT STAY, DID NOT USE THE ROOM, still awaiting resolution from Hilton guest services.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Traveling for business with family, Homewood Suites is our best option usually. The hotel was relatively clean, breakfast and dinner was below average, and check in time was slow due to staffing issues. Overall, the hotel needs management staff that are present and active in training and guidance for the current staff. We had many issues each day, but we... More 

Was this review helpful? Yes 1
Level Contributor
205 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice rooms, great staff, ample parking, and great location (near GSP airport if you are looking for an airport hotel). Only negative was the elevator. There was only one and it was small. Wait times could be long during busy times. Best to ask for a first flow or low floor room. Overall, good suite hotel.

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Asheville, North Carolina
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Other than the long long hallways to rooms, with small elevators that you hardly can find, and no vending on our floor, this place is great! The pool was not as large as the picture appears, but nonetheless fun and in the sun, which we like. The rooms were very clean and beds comfortable. Rooms were quiet, I heard nothing!... More 

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Chattanooga, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Untidy; Staff not very helpful; Terrible experience with breakfast. Not enough towels and none to be had. Overall bad experience. Ran out of food at breakfast and admitted,"we seem to get this rush at this time every day."

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Atlanta, Georgia
Level Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel was clean and in an awesome location. Pretty much anything that you need, can be found on nearby Woodrow Rd. The check in was super quick, because I checked in online and chose my room location before hand. The hotel was clean and quite. There are a couple of complaints. The breakfast was sub-par. The food at other... More 

Was this review helpful? Yes 2
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