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Quality Inn at Carowinds

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3560 Lakemont Blvd, Lakemont Business Park, Fort Mill, SC 29708 (Formerly Holiday Inn Express Charlotte - Carowinds)
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Quality Inn at Carowinds
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Quality Inn at Carowinds
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114 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilmington, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I was fooled by all the reviews on here. I had never been to this area before or a Quality Inn so I went based off of the reviews for a family trip to Carowinds so I got 2 rooms for 2 nights. First off the hotel is very old and the only reason I didnt give it 1 star... More 

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New York City, New York
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Jet had a great day at the Quality Inn at Carowinds was visiting to attend my little brother's wedding ours stay was outstanding our room was a king suite was awesome the fresh breakfast choices were delicious and the guest services very welcome especially miss Patricia at the front desk she welcome us with gift bags of assortments due to... More 

Was this review helpful? Yes 1
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Dear Patricia 3050 Thank you so much for your positive review here on TripAdvisor. It is always wonderful to hear our guest reviews especially when a team member has been recognized for her hospitality. On behalf of Patricia and the entire QI team Thank You and we look forward to seeing you again in the near future. If you should... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Perfect location to Carowinds. Cleanliness was good enough. The beds were super comfortable. Check in was very fast and was done by the most certeous hotel staff! She was very nice and helpful. The free breakfast was decent enough (like any other free hotel buffet breakfast). We will definitely use again for future trips to Carowinds.

Was this review helpful? Yes
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Dear Lane B Thank you for your positive review here on TripAdvisor, it was great having you as our guest here at the Quality Inn Carowinds. Once again on behalf of our entire team Thank You and we look forward to seeing you again on your next visit to Carowinds More 

common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights and it was not a pleasant experience for us. At first, we did not have any towels in our room. We had to go downstairs to get some, but not a big deal. Next, we noticed there was no shower curtain in our room, and had to get that as well. Second night we went... More 

Was this review helpful? Yes 1
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Dear Gregg W Thank you for taking the time to review our hotel here on TripAdvisor. Please allow me to apologize on behalf of our entire housekeeping team; it is very clear that we fell short of making your stay a positive one. I have brought this to all team members attention to make sure we handle these issues differently... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is great. Right across the street from Carowinds, you can see and here people screaming on the rides. The hot breakfast is pretty good. Clean rooms and bathrooms and the manager is SO NICE! Stay here if you can! I will remember this hotel when I come back to Carowinds.

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Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Dear Wewantagoodvacation Thank you for taking the time to post your review of our hotel. We are delighted that you enjoyed your stay here at the Quality Inn Carowinds. On behalf of entire team Thank You, We hope your travels bring you back our way soon. More 

Fernandina Beach, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was right off I75, right across from Carowinds. Clean, comfy, bed was very very cozy!! No fitness center, pool was shaped like a kidney and about the same size lol. Always full except in early morning. Front desk very polite. Breakfast was great, lots of options BUT the business center is right in the middle of the the dining... More 

Was this review helpful? Yes
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Thank you for taking the time to review our hotel here on Trip Advisor. We’re glad you enjoyed your stay however I wish someone would have let you know that we have a membership with Club Fitness and is only about 5 miles away from the hotel. It is a fantastic fitness center and with all of the up to... More 

Orlando, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Check in was fast and Devon was nothing but polite and professional my entire stay. We did have numerous challenges during our stay. Our first challenge was not only did the whole hotel lose wifi and cable but numerous blocks were effected. Devon was at the desk when this issue happened and did her best to assist guests checking in... More 

Was this review helpful? Yes
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Thank you for taking the time to post your review here on TripAdvisor. I would like to apologize for the challenges that night. Thank you for recognizing Devon she as she is a valued and caring employee and we would expect nothing less from her, she will always go out of her way for the guest. Also we’re glad you... More 

Charleston, South Carolina
Level Contributor
52 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 20, 2015

I was very happy with this place...it is literally...directly in front of Carowinds...and it had a solid breakfast...to get one ready for a day at the park. It was clean and comfortable...The pool was tiny, but really...we were there to go to the park...and this place was perfect for that.

Was this review helpful? Yes
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

We are glad you enjoyed the convenience of our location and that enjoyed our breakfast. We hope that your travels will bring back our way soon. On behalf of our entire staff Thank You for posting your review. More 

Fort Mill, South Carolina
1 review
3 of 5 stars Reviewed June 6, 2015

This review is to extol the excellence in service of Devon, who provided exceptional kindness and professionalism. After her original accommodations were adjusted from providing proper accessibility for my dad who has difficulty from strokes, Devon was a blessing in rectifying the situation. My parents and my wife and I are very grateful and satisfied!!

Was this review helpful? Yes
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Dear Kevin C Please accept my sincere apology for the mix up of room type for your parents. I have addressed the issues with the front desk agents to ensure that we handle these situations differently in the future. I would also like to Thank You for acknowledging Devon on her professionalism and how she handled the issues that occurred.... More 

VA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 26, 2015 via mobile

Then was ignored by front desk. Other than that, the beds were really comfy, the furniture was nice, and everything was very clean. It was warm enough to swim, but the pool wasn't open. It's SC people, it does get hot in April! We regret that we missed breakfast; I believe it was taken up early. Anyway, we did get... More 

Was this review helpful? Yes 2
Janie C, General Manager at Quality Inn at Carowinds, responded to this review

Dear Kimabird Thank you for sharing your thoughts of our hotel here on Tripadvisor. I was very disappointed that your stay was less than perfect. I have addressed these issues with the frontdesk and breakfast attendants and this should never happen again. Also thank you for pointing out the cleanliness of the rooms as our housekeeping department works very hard... More 

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