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Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95

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3440 West Radio Drive, Florence, SC 29501
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Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95
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Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95
Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95
Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95
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221 reviews from our community

Traveler rating
    140
    61
    13
    3
    4
See reviews for
106
45
9
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (221)
  • Mar-May only
    (56)
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1 review
5 of 5 stars Reviewed 1 week ago

Great Holiday Inn Express! Stopped here on a bicycle trip up the east coast. Room was great, complimentary guest laundry. Very friendly and helpful staff ( provided cleaning supplies for bikes, and offered to help). Especially terrific was William at the front desk. Made us feel welcome and special.

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

It was our pleasure to accommodate you during your bike trip. I will surely let William know of your comments! He is the best and we are happy that you acknowledged him. Thanks again! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We booked this last minute after running into traffic heading home from Orlando. We arrived rather late but were checked in right away. Our room was spacious and clean. The hotel is in a great location and has a wonderful layout. Our party of 5 (2 adults & 3 children) enjoyed the comfy accommodations after on long day on the... More 

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

It was our pleasure to accommodate your family! We are proud that you found our rooms very clean, our breakfast staff delightful along with plenty of seating space in our breakfast area! It is our goal that each team member make our guests feel welcome and wanting to return to us! More 

Florence, South Carolina
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel overnight to use their pool on a staycation April 4th. Service is good to outstanding. No crowds on their indoor pool which is great. Breakfast is rated 8 out of 10 and is inclusive of stay. Worst is the noise from the hallway. Door insulation must be an after thought. I wake up a couple... More 

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

We are happy to hear that you were able to stay with us during a break from your normal work week. It was great to hear that you were able to use our indoor pool as well as take advantage of our delicious free breakfast! I do apologize for any noise issues that you encountered. We will be sure to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The people of Florence must be the friendliest people in the world. At least that is if the staff of this Holiday Inn are a sample. William the clerk at the front desk was so kind and helpful. After a long day of driving it was so refreshing to be treated with such respect and kindness. He was helpful in... More 

Was this review helpful? Yes 1
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

We thank you for your comments! Our staff is exceptional and go above and beyond for all of our guests! William is one of the best! I appreciate you acknowledging his service! We hope that you will return soon! More 

Senior Contributor
38 reviews 38 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For right at $100, I had a wonderful night's stay. at this house Holiday Inn. The front desk was super friendly and helpful. The housekeeping staff does a tremendous job of cleaning the rooms and common areas. Nice workout center and indoor pool. The location is great for shopping, dinning and entertainment. Breakfast was great: eggs, sausage, French toast, Cinnabon's.... More 

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

Our team members love to hear comments such as these. From our staff's friendliness to our housekeeping's cleanliness, we work hard every day to satisfy our guests! And by the way, our pillows are heavenly! Thank you for your business! More 

New Windsor, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We were impressed by the quality of the room, service,etc of this venue during a recent trip but we're particularly impressed by the efficiency and professionalism of William at the front desk during check in.

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

Thank you for acknowledging William and his stellar service! He has been on our team for a few months now and is a huge asset to our front line staff! It is awesome to know that the combination of his first rate service along with the quality of your room was worth your time to mention. We appreciate your business... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I checked into the Holiday Inn Express near the Florence Civic Center on March 19, 2015 for a three night stay. I was in town for my father's funeral, and beds were limited at my father's home. I will add that I totally forgot to make online hotel reservations in the midst of it all. After checking two other hotels... More 

Was this review helpful? Yes 1
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

First of all let me say again that we are sincerely sorry for the loss of your father! While we love accommodating guests at our hotel, it is always with sadden hearts that we have guests for this reason. Your acknowledging William, Dionne, Adam, Jessie and the breakfast staff means the world to me as the GM! The reason that... More 

Mass.
Top Contributor
91 reviews 91 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stopped here on our way to Florida. Convenient location. Clean. Breakfast was also excellent. Only problem was staff forgot to remove contents of wastebasket from previous guests. Desk clerk then knocked 10% off our bill. Several decent restaurants nearby for dinner. Will stay here next year on way south. Our room was close to the elevator but very quiet.

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

We thank you for taking the time to comment on your recent stay with us! Although you were happy with our cleanliness and breakfast, we are sorry that we disappointed you with not empting your trash container. Our housekeeping staff is number one in the Industry but occasionally something may fall through the cracks and for this we apologize. Please... More 

South Jersey & Delaware
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this hotel if in the Florence area. We arrived at the property at 10pm after driving from a cruise in Miami in route home to Maryland. It's conveniently located right off 95 with tons of restaurants and shopping nearby. We were promptly checked in by Adam and assigned room 336 on the top floor. Thankfully the property... More 

Was this review helpful? Yes 1
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

It is so awesome that your were able to enjoy a cruise! I, too, hope to do that in the near future! I thank you for recommending our hotel for other travelers! We are located near dozens of restaurants and shopping which make it so convenient for our guests. Our hotel is a smoke-free hotel and it was our pleasure... More 

Phoenixville, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

We had a quick but great stop while traveling from FL to PA. We were greeted by the reception desk with friendliness and smiles. Check in was a breeze and our room was clean, comfortable beds and quiet for a good nights rest. The bathroom was a good size and the towels were nice and thick. Breakfast is served in... More 

Was this review helpful? Yes
Robin3440, General Manager at Holiday Inn Express Hotel & Suites Florence Civic Center @ I-95, responded to this review

Even though your stop was quick, we are thrilled that we could accommodate your needs from our friendly staff, clean rooms, comfortable beds, great bathroom amenities and awesome breakfast! We will definitely look forward to your stay when traveling through our area again! More 

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