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Hilton Garden Inn Florence

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2671 Hospitality Blvd., Florence, SC 29501
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Hilton Garden Inn Florence
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Hilton Garden Inn Florence
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401 reviews from our community

Traveler rating
    256
    100
    32
    6
    7
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150
86
22
91
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Hazleton, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

It was okay, the people were friendly and the place itself was reasonably clean. We had a suite, but there were no plates, glasses, or eating utensils, all the kitchen drawers were empty, I've never had a suite like that. Also, the bathroom had suspicious stains on the floor near the toilet, I suspect they were dried urine stains. The... More 

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Greenville, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel as a part of a conference. Most of the staff were super helpful and extremely polite. The girl who checked me in was polite but not helpful at all. It was very noticeable given the level of service provided by the other staff. The room was spacious and very clean. I liked the Neutrogena bath amenities.... More 

Review collected in partnership with Hilton Garden Inn

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ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your thoughts with your recent stay. I am sorry that the food at breakfast was not enjoyable to you. We want to please all of our guests by providing a chef to make it especially for you. The Hilton Garden Inn Brand provides a full service breakfast experience with our buffet... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for softball tournament with team. The hotel staff were very up beat and helpful. But restaurant staff lacked pleasantness and speed. Took 3 hours to feed 14 people cold food. Do much for free WiFi. It wasn't available when we stayed.

Was this review helpful? Yes
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

Thank you for sharing your thoughts. I want to apologize for the delay in your service. We had several groups and teams in house, which caused a delay. I sincerely apologize. We always learn from our obstacles and know next time how we can better the situation. We want our guests who dine in our restaurant to be met with... More 

Albemarle, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been traveling on business a lot and this is one the the best places I have stayed. The staff are professional, friendly and welcoming. The restaurant/bar is very good and very convenient. This is in a good location for business or leisure and I would definitely recommend it to others.

Review collected in partnership with Hilton Garden Inn

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ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your thoughts with your recent stay. It is valuable feedback such as what you have provided that allow us remain an award winning hotel. I am glad we can be one of the best places you have stayed. Again, thank you for making the effort to share your thoughts. We look... More 

Wilmington, Delaware, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We use this Hilton Garden Inn four times a year. It is the best one we have had with our traveling. We have been traveling since we both retired. That has been since 1999. It is also easy to find when you get off the exit from Route 95. There are gas stations close by so you can full the... More 

Review collected in partnership with Hilton Garden Inn

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ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

Thank you so much for continuing to stay with us! We enjoy having our repeat guests and taking care of them as well! I hope that you will continue to use us as your hotel of choice! We look forward to seeing you again VERY soon! More 

Istanbul, Turkey
Top Contributor
82 reviews 82 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only 2 nights stay for business purpose, so pretty limited expectations & practically too short to enjoy... Anyway, room is a bit little but has everything essential, bed & pillow comfortable. I still need dark for sleeping and curtains are not present ! Furnitures are not brand new but who cares for 2 nites sleep. I have seen pool but... More 

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ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your thoughts with your recent stay. It is valuable feedback such as what you have provided that allow us remain an award winning hotel. For us to continue to reach our goals, what type of curtains do you prefer? Our rooms provide both curtains and black-out curtains to ensure the room... More 

Charleston, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Enjoyed my second stay in 2015. Good services for the price. Attended convention. The restaurant features a great buffet breakfast. Will probably return at least once more in 2015 and again in January of 2016.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your thoughts with your recent stay. It is valuable feedback such as what you have provided that allow us remain an award winning hotel. We look forward to having you again with us again within the next few months! Again, thank you for making the effort to share your thoughts. We... More 

Cape Cod, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We were heading to Florida from MA and I chose this hotel based on good reviews. I have to say this was one of our best I 95 stops ever. The lobby was nice and bright, and there was a large bowl of cookies, and also coffee and beverages nicely presented on a table. Our check in was fast and... More 

Was this review helpful? Yes
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your thoughts with your recent stay. It is valuable feedback such as what you have provided that allow us remain an award winning hotel. Again, thank you for making the effort to share your thoughts. We look forward to having you with us again soon! More 

Madison, Ohio
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, nice staff. Room was clean, breakfast area off the lobby was clean. I had trouble with the equipment in the business center and Laquita was very helpful in resolving the issues. She stayed with the problem until it was resolved. No safe in the room. I would stay there again.

Was this review helpful? Yes
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your pleasure with your recent stay. I always say that a Perfect stay always begins with a welcoming check-in. I am happy this was the case for you. Laquita is a true asset to my team, and I will be sure to let her know that her efforts were appreciated! We... More 

Marmora, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, friendly staff, easy and quick check-in, clean rooms, plenty of ammenities. The Hilton Garden Inn was obviously well-maintained and well-staffed. It was a very impressive building with extremely nice landscaping -- the kind of place that would easily draw you in -- very welcoming.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review

I really appreciate your taking the time to share your pleasure with your recent stay. I always say that a Perfect stay involves special people who add that pleasant touch. I am happy this was the case for you. We want our guests to be met with a well-trained team that puts guest comfort and satisfaction before everything else. You... More 

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