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Suburban Extended Stay Hotel

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1914 West Lucas Street, I-95 & US 52, Florence, SC 29501
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Suburban Extended Stay Hotel
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Suburban Extended Stay Hotel
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77 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Barboursville, Virginia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here overnight. It wasn't bad, about average. The room had a fridge and microwave. The fridge had a lot of rust spots on the outside, made it look dirty but inside was fine. No complaints about anything, good enough for a night or two.

Was this review helpful? Yes
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Thank you for joining us at the Suburban Extended Stay hotel! We are pleased to hear that you enjoyed your overnight stay in Florence, South Carolina. We appreciate you letting us know about the rust spots on the fridge and hope to see you again soon! Sincerely, Suburban Extended Stay Florence Management Team More 

Keyser
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 8, 2015

This is your typical budget hotel in terms of furnishings, style and amenities, but it was decent and clean and the price was reasonable. There is no breakfast but we had a kitchenette in our room. One of the double beds was worn and uncomfortable but the other one was fine. The wifi was fine. There was enough noise from... More 

Was this review helpful? Yes
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Thank you for your review. We appreciate the kind words about our clean rooms and great value! However, our goal is to provide an excellent experience from check in to check out, so we are disappointed to hear that you were not completely satisfied with your stay. Thank you for bringing these concerns to our attention so that necessary improvements... More 

Berlin, Maryland
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 2, 2015

I cant believe this is listed as a Choice Hotel, it surely doesn't live up to the standards of Choice.We checked into our room and as soon as we open the door, I slammed it shut. The bed wasn't made, the room was filthy and it was a smoking room which I did NOT want or reserve. Either the room... More 

Was this review helpful? Yes 1
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Thank you for your review. Our team works hard to provide comfortable accommodations and excellent service to hotel guests, so we are extremely disappointed to hear about the inconveniences that you experienced on this particular visit. Thank you for bringing these concerns to our attention. We have shared this feedback with our maintenance team and our housekeeping team so that... More 

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed February 25, 2015

Being a Choice Employee I expect a lot when going to another property, I've seen the good, bad, and the ugly. This place wasn't horrible, but could use some upgrading. One the girl when I checked in late Saturday night was extremely sweet, but looked a little frumpy (not what a front desk clerk should look like at the front... More 

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Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Amy S, Thank you for your review! We truly appreciate the kind words about our friendly team and convenient location. However, our goal is to provide a positive overall experience for each and every hotel guest, so we sincerely apologize for the inconveniences that you experienced on this particular visit. We have shared your review with our General Manager so... More 

Fords, New Jersey
Top Contributor
76 reviews 76 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 2, 2014

The top attraction listed for this hotel is that it is halfway point between NY and FL. Average room, nominal prices. This hotel is not smoke free and there was heavy smoke smell inside the room. Even the furniture and sheets smelled of cigarette smoke. There is a quiznos connected to the hotel and is good for a quick meal.... More 

Was this review helpful? Yes 1
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

kavithasrinivasan, Thank you for your review. We appreciate the kind words about our convenient location, good value and smooth check in process. We do have a select number of smoking rooms available on site. We are truly sorry that your nonsmoking room smelled of smoke and appreciate you sharing this concern with our team. We have sent you a private... More 

Clearwater
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 5, 2014

I stopped at the Surburban on the way to Florida from New Jersey. I was solo this trip so I only needed a single room. The room was small (one double bed) but clean. The bathroom was dated but also clean. The mattress was warn but when I told the desk clerk in the morning, she wrote it down and... More 

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Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Gail T, Thank you for choosing the Suburban Extended Stay hotel for a quick stopover in Florence. We appreciate the kind words about our clean rooms and great value. In addition, we appreciate the feedback about the bed in this particular guest room. We are upgrading our guest beds and appreciate your patience while we make these improvements. We hope... More 

Buffalo
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 4, 2014 via mobile

Sign says $42 night. Upon asking, "those rooms are all gone". In a town where some hotels nearby are $29 a night, I thought I would at least be getting a clean room. Not so. For $55 aaa rate I got a very dirty room. The rug was filthy and there was a condom wrapper next to the bed. The... More 

Was this review helpful? Yes 2
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Teresa1960, Thank you for your review. We are disappointed to hear about the inconveniences that you experienced on this particular visit and appreciate you sharing these concerns with our team. Our rates do vary based on dates, room type and availability, so we encourage travelers to make reservations as soon as they know their travel dates to lock in the... More 

Birmingham, AL
Top Contributor
128 reviews 128 reviews
33 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed September 5, 2014

My husband and I arrived in Florence, SC en route to the coast and saw the "$42.95 daily" and decided, since this is part of the Choice Hotels group, we'd give it a try. Looked nice from the outside. Two eateries right on the premises. Great location. But what a mistake! We aren't that picky, but we were immediately told... More 

Was this review helpful? Yes 3
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Judy19, Thank you for your review. We appreciate the kind words about our convenient location and the Quizno's restaurant located on site. However, our goal is to provide a positive overall experience for hotel guests, so we are disappointed to hear that you were not completely satisfied with your stay. Our rates do vary based on room type and availability.... More 

Ocala, Florida
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 3, 2014

My first time at a Suburban and the staff was lovely. The mattress was horrible, the pool was small for the amount of people, but o.k. and there were plumbing problems, a leaky sink that has obviously gone on for a long time and should have been repaired. Again, the staff was nice and that is the plus. The area... More 

Was this review helpful? Yes
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

MunchaOcala_Florida, Thank you for your review. We truly appreciate the kind words about our friendly team. However, our goal is to provide a positive overall experience from check in to check out, so we are disappointed to hear about the inconveniences that you experienced on this particular visit. Thank you for sharing these concerns with our team. We have a... More 

Lithia, Florida, Usa
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 2, 2014

We. Stayed here on our way to a funeral in Wilson BC just couldn't drive anymore it wasn't bad at all bed slept awesome shower was hot. About 52.00 with tax. Wasn't the cleanest but can't say nothing negative :)

Was this review helpful? Yes
Danielle K, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Thank you, Susan M, for taking the time to share this feedback about your recent experience at our hotel. We are truly sorry to hear about your loss. Thank you for allowing our team to provide comfortable accommodations during such a difficult time. We appreciate all of your comments and hope to see you again in the future. Sincerely, Suburban... More 

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