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Quality Inn & Suites Civic Center

#15 of 40 Hotels in Florence
Certificate of Excellence
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150 Dunbarton Drive, Florence, SC 29501
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1 room 1 adult
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Quality Inn & Suites Civic Center
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144 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

Checked in at midnight on our drive home from Orlando. I was wary given some of these reviews, but it was Xmas wknd and there weren't many hotel rooms available. It was CLEAN and the beds were extremely comfortable. Breakfast was above par for expectations. Yogurt. Waffles. Sausage, biscuits and gravy, bacon, eggs, cereal, pastries and oatmeal. Would have liked... More 

Helpful?
2 Thank Sandy I
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

Dear Sandy: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Quality Inn & Suites Florence, SC More 

Baltimore, Maryland
Level Contributor
141 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed October 27, 2015

Another old style motel with outside rooms. The breakfast was the standard B-flat minimalist one. They apparently don't want to have people lingering around the breakfast area since there were only 5 tables in a sunken pit area. My only real complaint was the WiFi. There was a strong signal but I was unable to connect to it. Why do... More 

Helpful?
Thank DayTripDude
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

Dear Valued Guest On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place... More 

Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 9, 2015

Very nIce staff. Good breakfast. Unfortunately our room was an outside entry (ground level). We had no privacy except a window curtain. Late PM and early AM headlights shining into room. Noisy as well. Not the bargain or good night's sleep we had hoped for. Cheap enough though!

Helpful?
Thank joethewrangler
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Quality Inn & Suites Civic Center More 

New Jersey
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 27, 2015 via mobile

Arrived late on Sept 27th, night desk clerk was very nice and friendly. Around 9am the next morning I went to Kohls, while my husband stayed in the room. At about 9:30am a maid opens the door without knocking, luckily he was dressed. She then closed the door without saying anything. Not sure if this their normal procedure to enter... More 

Helpful?
Thank MaryAnnGF
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. More 

charlotte nc
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 19, 2015

I didn't have high expectations, but the lobby seemed nice. Staff wasn't overly enthusiastic. The room itself was poor. Clean, but smelled bad enough that I had to go buy febreeze. I had a pet with me, so I don't know if maybe it was a designated "pet room"? The hotel rooms are also that type that open right to... More 

Helpful?
Thank brindlelover28
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. More 

Elkton, Maryland, United States
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed September 9, 2015 via mobile

This hotel was a welcome sight after all day on the road. Great location with plenty of stores and restaurants in the same complex. Room smelled musty, but we cleared that up quickly with some Young Living Purification essential oil. The a/c was fantastic. The beds were very comfortable (and queen sized, hallelujah), excellent wifi, and very clean. The staff... More 

Helpful?
Thank Shaun B
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. We wish you safe and happy travels. More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed August 23, 2015 via mobile

Moldy smell. Awful breakfast. Room was clean. Staff was indifferent. Rooms are not soundproof. You will know everything about your neighbors (for instance, if someone has a cough, having a conversation, etc.)

Helpful?
Thank Anna F
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. More 

New York City, New York
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed August 16, 2015 via mobile

Stayed overnight and the place is quiet and clean but is in need of a update. You can see that appliances are old and the furniture too. The breakfast is nothing to write about, but it will sustain you until lunch. All the rooms are quiet, but the west side is better if you want to sleep late

Helpful?
Thank lreyes
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

Thank you for your comments on your recent visit at our property. Our guest comments are very important to us as we strive to offer clean, comfortable rooms at a reasonable price. We appreciate your business and wish you safe travels. More 

Tampa, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2015 via mobile

The staff was very accommodating to my disabled mother, the hotel property was clean, the rooms were spacious and the breakfast was great. I was very surprised how nice it was and would recommend this hotel for anyone looking to stay in the area. I was very impressed.

Helpful?
Thank Krod78
Gloria B, Guest Relations Manager at Quality Inn & Suites Civic Center, responded to this review

Thank you for your review and rating of your recent stay with us. Our staff will be pleased to learn that you enjoyed our southern hospitality. We sincerely appreciate your business and look forward to a return visit. More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 5, 2015 via mobile

Stayed for a short night on a trip down 95. Checked in after midnight. Room was ready with a reservation and we were in the room in just a few minutes. Still folks walking around. Cleanliness could have been better and the sheets felt well worn. Breakfast was above average on selection and quality. Hotel was $50-70 less than its... More 

Helpful?
Thank Dave S
dioni2011, Manager at Quality Inn & Suites Civic Center, responded to this review

We appreciate all of your comments. We are happy you enjoyed your stay and will use all of your comments to make any necessary improvements to ensure guest satisfaction. We do hope the next time you are in the Florence area you consider giving us another opportunity to provide you with a quality stay. Kind Regards, Dioni S.Harrison A.G.M Quality... More 

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