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Hampton Inn and Suites Florence-Civic Center

#13 of 41 Hotels in Florence
Certificate of Excellence
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3000 West Radio Drive, Florence, SC 29501
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Hampton Inn and Suites Florence-Civic Center
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186 Reviews from our TripAdvisor Community

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Traveler rating
    104
    44
    21
    13
    4
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62
58
5
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
  • All months
    (186)
  • Mar-May only
    (51)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (46)
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5 of 5 stars Reviewed yesterday NEW

The staff is always friendly and helpful here. The free breakfast is more than just pastries - fresh berries, fruit, eggs, oatmeal - lots of choices. And the bagged "to go" is really nice when I need to hit the ground running. Nice outdoor pool with whirlpool spa on a timer. Convenient to shopping and restaurants too. I use this... More 

Review collected in partnership with Hampton

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Kentucky, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel is very near the Civic Center and several shopping centers as well as numerous restaurants. The buffet breakfast was good except for the so-called cheese omelets. I do like the 24 hour availability of coffee and cookies in the lobby.

Review collected in partnership with Hampton

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Florence, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent for the price paid. I stay at Hampton Inn as my #1 choice when traveling. Always located on major US highway exits. No chance of getting loss. Clean, well furnished rooms, and friendly staff. Love the complementary newspaper(keeps me up to date).

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for taking the time to leave a review of your stay. We are pleased to hear how much you enjoyed your time with us, and thrilled to know that Hampton is always your first choice in hotels. Your loyalty to our brand means more than you know! We can't wait to see you during your next... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I attend four conferences every year and will always use the Hampton Inn, I have only had great experiences. I have tried one other hotel when I was in Virginia this year and will not make that mistake again. I will find the Hampton Inn nearest to my conferences.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Rick A, Director of Sales at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for your wonderful review! We are so grateful for your loyalty to our brand. We're glad to hear that you enjoyed everything about your stay. We look forward to you staying with us again in the future! More 

South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at many other chain hotels over the last 5 years and have had nothing good to say. Hampton Inns and Suites have been the best hotel chain for your money. I will not stay at any other chain again. I was traveling home from Tampa and needed to stop overnight on a recent trip. As I was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Wow! Thank you so much for your wonderful review! We are so grateful for your loyalty to our brand. We're glad to hear that you enjoyed everything about your stay. We look forward to you staying with us again in the future! More 

Suffolk, Virginia
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here overnight on our way home to Virginia. We typically always choose Hampton Inns because of their cleanliness, updated and modern hotels and rooms. The lobby was beautiful and location is great by many restaurants and shops. However, the rooms are way below standards. The smell of perfume as we walked into room made us feel as if... More 

Was this review helpful? Yes
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Dear Travelers0076, Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room and I am very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I am working with our housekeeping staff... More 

Charleston, South Carolina
2 reviews
4 of 5 stars Reviewed June 14, 2015

Our stay at the Florence/Civic Center Hampton Inn was great. The hotel is conveniently located and the room was so very comfortable. The front desk staff were welcoming and very helpful. Plenty of parking. The breakfast selection was nicely varied with healthy food choices. Would definitely stay at this location in the future.

Review collected in partnership with Hampton

Was this review helpful? Yes
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for your glowing review of our property. We're so glad to hear how much you thoroughly enjoyed staying with us. We hope to see you again soon! More 

Florence, United States
1 review
4 of 5 stars Reviewed June 9, 2015

For Family visiting from out of town for graduation, this hotel was just what we needed. The location to this hotel near dining and shopping areas right off of I20 and across from the Civic Center where the graduation ceremonies were being held.

Review collected in partnership with Hampton

Was this review helpful? Yes
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for taking the time to leave a review of our hotel! We're so glad to hear how much you enjoyed the convenience of the property. Congratulations on having a new graduate in the family! More 

Towaco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 3, 2015

We had no hot water in our room in the morning. I let it run for 1/2 hour and neverit never got hot. I was told by the front desk that there was no in the building that could fix it. They offered me another room , but were not sure if it had hot water either. I would assume... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Dear Richard D, We are very sorry for the quality of service you received during your recent stay. Thank you for your feedback regarding our water heaters. We know how important a hot shower is and your comments will help us to improve the situation. My records indicated that received a 100% Guest Satisfaction for your stay. If your account... More 

Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 11, 2015

So we made the journey from New Jersey to Florida, with an overnight stop in Florence SC. It is a good place to stop since there are a lot of activities, shopping, Gas, and food in the area. The Hampton in is not my favorite but the reviews were good so we went for it. Musty odor in the room... More 

Was this review helpful? Yes
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for taking the time to leave a review of our property. We know there are several options for hotels in our area, and we're glad you chose to stay with us! I am, however, sorry to hear about how underwhelming you found your guest room. We understand that our rooms are in need of a facelift... More 

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