We stayed at this hotel for only one night, to break up our drive while on our way to Gatinburg, TN. We chose this hotel because it is pet friendly and they charged us, what we thought was a resonable rate ($35 non-refundable fee) to bring our dog. Most of the other hotels we looked into that were closer to... more

We were in town for a four day event. After checking in and unpacking we discovered the room wouldn't cool down sufficient for my husband. Within 10 minutes the front desk girl contacted the manager and had a key to move us to an upgraded room. I gladly repacked. The staff at this hotel are superb. We will definately stay... more

I have stayed at this hotel several times over the past two years on my way to Augusta, Georgia. The rooms are very clean, everything works and the breakfast bar is well-stocked. The staff personnel are always friendly and helpful. I have never had a bad surprise at this location. I have never been awakened by other loud guests or... more

Very large room (2 Qn beds) with a good size bathroom for an Express. Pretty clean room, only minor issues. Indoor pool was nice, but not heated as advertised. Hotel is in process of being purchased by a new owner, so staff was in change mode. Put us in a smoking room on a smoking floor, but switched us without... more

Overall it was a decent place to stay. I would stay there again. I had issues with the pool, I thought it was dirty, especially the whirlpool, it had black grime all the way around on the sides of it. The maid took our towels and did not replace them, I had to call the desk to get more. I... more

Nice hotel. Lobby had stairway to second floor that was attractively done; breakfast room adjacent. Check-in was fine. Room was clean; beds comfortable; internet available; breakfast included make-your-own waffles - all pretty typical for HIE. It is tricky to find the property, and there was a huge sink hole en route over a drain (not HIE's fault); I think they... more

It is a very comfortable hotel. Most any customer expects HI Express locations to maintain certain standards, and this one certainly meets them. The one thing I would recommend is larger signage from the interstate and from the service road into the hotel parking lot. Advisory: There is a Wendy's, a Waffle House, and gas station within walking distance on... more

Had an occasion to stay at the Holiday Inn Express in early Dec 2003. This was my first time there, after spending the last 10 years staying down the road a piece at another large upscale hotel. (Travel to the area for business quite frequently) WOW!! great service. freindly people, happy hour like visitor welcome buffet on Monday & Tuesday... more

We stayed here two nights right before Christmas 2003. We have 3 boys (11, 10, and 1.5). They hotel is very nice. It was very clean. They have a continental breakfast which is always nice with a family of 5. We didn't use the indoor pool, but had planned on it... Maybe next time. At 4:30 in the morning I... more